Cognigy named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for the Second Year in a Row! Access a complimentary copy.
Transform contact center experiences and exceed customer expectations with fully pre-trained AI Agents.
Virtual Agents
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
AI Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Our Partners
Dive into our global ecosystem of leading business and technology partners
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreNuuday Selects Cognigy to Revolutionize its Customer Service with AI Agents
Learn moreCognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner® Voice of the Customer Report
Learn moreCognigy Named on Sifted's B2B SaaS Rising 100 List: Excelling in the European B2B SaaS Landscape
Learn moreTransform contact center experiences and exceed customer expectations with fully pre-trained AI Agents.
Virtual Agents
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
AI Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Our Partners
Dive into our global ecosystem of leading business and technology partners
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreNuuday Selects Cognigy to Revolutionize its Customer Service with AI Agents
Learn moreCognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner® Voice of the Customer Report
Learn moreCognigy Named on Sifted's B2B SaaS Rising 100 List: Excelling in the European B2B SaaS Landscape
Learn moreLeave behind impersonal, frustrating self-service experiences.
Cognigy’s AI Agents not only possess foundational service skills and emotional intelligence, but can also acquire business knowledge swiftly to offer fast, effective, and empathetic support that will astound your customers.
CSAT improvement
faster response time
lower average handling time (AHT)
Hire the best AI talent for your business
Whether you are looking for a cheerful retail service agent or a 10-year veteran insurance representative, our AI workforce comes with the best-suited persona, skills, and qualities for the job.
Fully understands customer intents, context, and sentiment to provide tailored service around their exact needs.
Pretrained in your support knowledge, industry know-how, and enterprise systems for superior query resolution.
Fluent in over 100 languages to help customers in their native language.
On-call round the clock to offer support when it matters the most - on the channel of customers’ choice (phone and messaging).
Improves with every user interaction and constantly acquires new knowledge and service skills.
A human-like voice conveys warmth, empathy, and understanding that foster an emotional connection.
Listen and immerse yourself in the next generation of AI-powered self-service that will completely reshape your customer experiences.
Empowering human excellence
Our AI Copilots are specialized AI Agents trained to work as real-time assistants for your contact center agents, empowering them to deliver exceptional customer experiences.
Minimize queue and resolution time by qualifying and routing conversations to the best-suited agents, every time.
Equip your support team with essential details about customer requests from the get-go, ensuring seamless interaction.
The labor shortage is real. Cognigy’s AI Agents are fully trained and delivered according to your use cases, specifications, and business outcomes. That way, you can onboard them at lightning speed and go live within weeks to ensure timely and undisrupted customer service.
Fully complies with GDPR, SOC2, HIPAA and other stringent regulatory frameworks.
Equipped to handle thousands of concurrent conversations, delivering consistent quality even during peak demands.
Designed to work effortlessly with your contact center and enterprise systems.
The choice is yours