AI Agents for Your Business

Meet customers’ demand for instant and personalized service – anytime, on any channel with an AI workforce tailor-made for your contact center.

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Cognigy’s AI Agents are your digital workforce in customer service, working tirelessly in phone and chat support, available 24x7, and fluent in 100+ languages to help close your service gap

Exceed customer expectations

Leave behind impersonal, frustrating self-service experiences.

Cognigy’s AI Agents not only possess foundational service skills and emotional intelligence, but can also acquire business knowledge swiftly to offer fast, effective, and empathetic support that will astound your customers.

+30%

CSAT improvement

99.5%

faster response time

30%

lower average handling time (AHT)

Hire the best AI talent for your business

Whether you are looking for a cheerful retail service agent or a 10-year veteran insurance representative, our AI workforce comes with the best-suited persona, skills, and qualities for the job.

 

 

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Human-like Conversation Skills

Fully understands customer intents, context, and sentiment to provide tailored service around their exact needs.

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Enterprise Knowledge

Pretrained in your support knowledge, industry know-how, and enterprise systems for superior query resolution.

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Multilingual Proficiency

Fluent in over 100 languages to help customers in their native language.

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24/7 Omnichannel Availability

On-call round the clock to offer support when it matters the most - on the channel of customers’ choice (phone and messaging).

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Adaptive learning

Improves with every user interaction and constantly acquires new knowledge and service skills.
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Voice experiences reimagined

A human-like voice conveys warmth, empathy, and understanding that foster an emotional connection.

Listen and immerse yourself in the next generation of AI-powered self-service that will completely reshape your customer experiences.

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Empowering human excellence

Our AI Copilots are specialized AI Agents trained to work as real-time assistants for your contact center agents, empowering them to deliver exceptional customer experiences.

 

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Intelligent routing

Minimize queue and resolution time by qualifying and routing conversations to the best-suited agents, every time.

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Warm handover

Equip your support team with essential details about customer requests from the get-go, ensuring seamless interaction.

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Real-time assistance

From Identity and Sentiment Assist to Knowledge, Wrap-up and Language Assist, AI Copilots provide your team with on-the-spot guidance to resolve more queries – faster.

 

 

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Unmatched time-to-market

The labor shortage is real. Cognigy’s AI Agents are fully trained and delivered according to your use cases, specifications, and business outcomes. That way, you can onboard them at lightning speed and go live within weeks to ensure timely and undisrupted customer service.

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Purpose-built for enterprises

Fully complies with GDPR, SOC2, HIPAA and other stringent regulatory frameworks.

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Secure and compliant

Equipped to handle thousands of concurrent conversations, delivering consistent quality even during peak demands.

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Scale with any workload

Designed to work effortlessly with your contact center and enterprise systems.

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Plug and play connectivity

Don't just take our word for it!

98% of customers are willing to recommend Cognigy. 

Hear what they have to say

READ REVIEWS

Gartner Customer Choice Recognition

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Cognigy is recognized with Customers’ Choice Distinction in Gartner® Voice of the Customer for Enterprise Conversational AI Platforms

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Shape the future of customer service, today

The choice is yours

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