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Schwarz IT is equipping Lidl employees with headsets to enhance internal communication. Employees can connect with a digital voice agent, Lidl Instore Voice Assistant (LIVA), through these headsets. By using voice commands, they can quickly access information such as product details or stock levels and perform tasks like opening or closing tills. The digital assistant is powered by an AI Agent built on Cognigy, which supplies the necessary information and carries out actions through various interfaces. This significantly reduces the distance employees need to travel within the stores.
Lidl Stiftung, Schwarz IT, and Cognigy were honored with a RETA Award for their Lidl Instore Voice Assistant (LIVA) use case, positioning Cognigy as a leading Top Supplier in Retail Technology.
Related Articles: Cognigy and Schwarz IT Win Retail Award - with Lidl Instore Voice Assistant
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