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The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Easy-to-use platform even for non-techies
Understand what your customers say in any language
Use built-in conversational modules or upload your own
Integrate with any CRMs, ERPs, RPA, and more
Deliver outstanding customer experience on autopilot
Find out how you can empower your customers to achieve their goals fast and easy without human intervention.
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Simplify claims processes and provide instant support
Enable AI-powered shopping experiences for your customers
Handle the majority of your daily service requests with AI-powered support
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Learn everything about voice bots and virtual agents
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See Conversational AI in action and browse through a selection of Cognigy.AI videos and demos.
In the standard ITSM process the rate of handling issues (incidents and requests) is limited by the availability and workload of Human Agents at the Help Desk which makes...
Human Resources teams face the same challenges as all teams: do more with less, and scaling up and down. HR teams juggle a demanding role of supporting hundreds even thou...
Human communication is more than an exchange of data. It includes the expression of feelings, well beyond simple semantics. This power to connect with others through emot...
CRM is undoubtedly an indispensable tool for every sales professional. Finding the right piece of information exactly when it's needed is key to success.
Picture yourself standing in line at the airport with your bag in one hand and your phone in the other. You need to get your flight status and you want it to be as simple...
Contact Centers in the logistics industry are flooded with standard requests. "Where is my package?" ranks #1 among the top customer service inquiries. Even though it is ...
RPA is an ideal technology to make the agent's life easier and significantly reduce average handle time. However, chatbots and voice bots optimize it even further for bot...
Utilities receive two-thirds of payments via electronic channels, yet most still lack the capacity to efficiently communicate with their customers digitally. Due to COVID...
Booking a hotel room online has become the norm in the hospitality industry. The same, however, cannot be said for services. In many cases, customers have to call, send a...
Banks and financial services companies are one of earliest adopters of Conversational AI. They are making it quicker and easier for consumers to open accounts, transfer m...
Businesses that use Conversational AI for e-commerce - for product selection and customer service - are providing experiences that convert a higher rate of new customers,...
We've all been there: Minor car accident = major annoyance. Even with good insurance coverage, waiting on the phone line and dealing with the corresponding paperwork isn'...
When workers lose their jobs, they need help. One of the first places they turn to is their state unemployment agency to understand how they can get financial assistanc...
“Everything that can be automated will be automated” - that statement that has proved true many times. Making backend systems easily accessible via Conversational AI is a...
When developing virtual agents, our plans often center around channels and devices. Should our chatbot be available on our website, over SMS or embedded in an app? Should...
Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunate...
Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transaction...
At Cognigy, we love to see what our customers and partners build with Cognigy.AI. Every go-live is celebrated and seeing a brand new Virtual Agent out in production makes...
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