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Nov 16, 2020
3 min

Virtual agents in the hospitality industry: Webchat, Phone and WhatsApp

Booking a hotel room online has become the norm in the hospitality industry. The same, however, cannot be said for services. In many cases, customers have to call, send an email or fill out an online form in order to acc...

Oct 30, 2020
4 min

Conversational Banking & Live Agent Handover

Banks and financial services companies are one of earliest adopters of Conversational AI. They are making it quicker and easier for consumers to open accounts, transfer money, activate cards, check account balances, make...

Oct 29, 2020
4 min

Conversational AI in E-Commerce

Businesses that use Conversational AI for e-commerce - for product selection and customer service - are providing experiences that convert a higher rate of new customers, retain more existing customers, and increase reve...

Oct 28, 2020
2 min

Reporting A Car Accident in WhatsApp

We've all been there: Minor car accident = major annoyance. Even with good insurance coverage, waiting on the phone line and dealing with the corresponding paperwork isn't anyone's favorite activity. For insurance compan...

Oct 2, 2020
5 min

Government Services Bot | Unemployment Claims

  When workers lose their jobs, they need help. One of the first places they turn to is their state unemployment agency to understand how they can get financial assistance while looking for a new job. This year, more peo...

Oct 2, 2020
6 min

Customer Service with Salesforce Live Agent handover

“Everything that can be automated will be automated” - that statement that has proved true many times. Making backend systems easily accessible via Conversational AI is a powerful driver for automation. But what about ca...

Oct 1, 2020
5 min

Multi-Lingual Virtual Agents | Speaking your customer's language

When developing virtual agents, our plans often center around channels and devices. Should our chatbot be available on our website, over SMS or embedded in an app? Should the chatbot be accessible on a PC, a mobile devic...

Aug 15, 2020
3 min

Conversational commerce with Paypal integration

Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunately, traditional chat  bots often force users into ...

Aug 15, 2020
3 min

Multi-factor authentication via Conversational UI

Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. When transactions are triggered or personal data is processed, mul...

Aug 14, 2020
3 min

Some IoT fun with natural language & Droidspeak

At Cognigy, we love to see what our customers and partners build with Cognigy.AI. Every go-live is celebrated and seeing a brand new Virtual Agent out in production makes us feel like proud parents at their kid's graduat...

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