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Understand what your customers say in any language
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Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
In the standard ITSM process the rate of handling issues (incidents and requests) is limited by the availability and workload of Human Agents at the Help Desk which makes the service delivery experience labor-intensive and time-consuming.
By building Cognigy.AI-powered Virtual Agents that integrate with ServiceNow, organizations can automate repetitive IT issues & requests across channels familiar to the users and ensure instant resolution to such repetitive tasks. This makes service delivery smarter and reduces operational costs. Altogether, this makes it easy for employees and customers to resolve issues fast and in the most convenient way, with AI-powered conversational Virtual Agents.
Watch the video below to see how the combination of ServiceNow and Cognigy.AI-powered Virtual Agents enables organizations to deliver a unique customer experience, balance request load, and create self-service across any channel through the new digital touchpoint.
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