Automating IT services with Cognigy.AI & ServiceNow

In the standard ITSM process the rate of handling issues (incidents and requests) is limited by the availability and workload of Human Agents at the Help Desk which makes the service delivery experience labor-intensive and time-consuming.  

By building Cognigy.AI-powered Virtual Agents that integrate with ServiceNow, organizations can automate repetitive IT issues & requests across channels familiar to the users and ensure instant resolution to such repetitive tasks. This makes service delivery smarter and reduces operational costs. Altogether, this makes it easy for employees and customers to resolve issues fast and in the most convenient way, with AI-powered conversational Virtual Agents.   

Watch the video below to see how the combination of ServiceNow and Cognigy.AI-powered Virtual Agents enables organizations to deliver a unique customer experience, balance request load, and create self-service across any channel through the new digital touchpoint.

Sebastian Glock is the Senior Technology Evangelist at Cognigy where he acts as a mediator between technology & business. He has advised top-tier companies in Europe and North America in digital projects and is a seasoned speaker at international conferences and events.