Enhance customer interactions with AI on the frontline
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Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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Deploy virtual voice agents for automated phone conversations
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Enabling frictionless, transactional customer service on any voice or text channel
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In the standard ITSM process the rate of handling issues (incidents and requests) is limited by the availability and workload of Human Agents at the Help Desk which makes the service delivery experience labor-intensive and time-consuming.
By building Cognigy.AI-powered Virtual Agents that integrate with ServiceNow, organizations can automate repetitive IT issues & requests across channels familiar to the users and ensure instant resolution to such repetitive tasks. This makes service delivery smarter and reduces operational costs. Altogether, this makes it easy for employees and customers to resolve issues fast and in the most convenient way, with AI-powered conversational Virtual Agents.
Watch the video below to see how the combination of ServiceNow and Cognigy.AI-powered Virtual Agents enables organizations to deliver a unique customer experience, balance request load, and create self-service across any channel through the new digital touchpoint.
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