AI & LLMs
Agentic AI
Knowledge AI
NLU
Generative AI
Experience Orchestration
AI Agent Studio
Multimodal CX
Voice Connectivity
Insights & Analytics
Agent Augmentation
Live Chat
Agent Copilot
AI & LLMs
Agentic AI
Knowledge AI
NLU
Generative AI
Experience Orchestration
AI Agent Studio
Multimodal CX
Voice Connectivity
Insights & Analytics
Agent Augmentation
Live Chat
Agent Copilot
Cognigy’s Agentic AI platform seamlessly integrates your contact center with Microsoft's Azure AI and compliance frameworks, maximizing ROI and accelerating time-to-value. Leverage your existing pre-approved Azure budget (MACC) to get started quickly.
Deploy best of breed Agentic AI in enterprise contact centers on all voice, digital and messaging channels.
Take full advantage of Azure Cognitive and Generative Services using your existing pre-approved Azure budget.
CX Aligned with your Strategy, not Limited by your Tech Stack
With Cognigy.AI, you can use, mix and match the technology of your choice from infrastructure to AI models, to STT/TTS and even NLU.
Easily integrate them with your enterprise systems and data, orchestrate service workflows and assist customer service representatives in real-time.
Combine the Most Powerful LLMs
Orchestrate and use the most advanced models on the market from OpenAI, Anthropic, Google, Meta, Aleph Alpha or your own.
Connect Copilots to the Contact Center
Integrate one or multiple LLMs with your CCaaS provider, in the cloud or in your own Azure tenant.
Connect Enterprise Systems & Data
Maximize ROI from existing systems by embedding AI across your operations through deep enterprise integration.
Guaranteed Reliability & Privacy
Protect sensitive data, maintain full control of PII, and ensure compliance with enterprise-grade privacy and security standards.
Cognigy's customer service expertise, voice capabilities and multimodal contact center focused solutions are the perfect means to bring Microsoft's industry-leading Artificial Intelligence, speech and cognitive services like STT and TTS to your customer service.
Cognigy.AI integrates seamlessly with leading Microsoft applications like Teams, Outlook, Nuance, SharePoint etc. while also leveraging the full power of the Microsoft enterprise application stack, from Azure to OpenAI.
Hear what they have to say
5.0
Reviewer Function:
Research and Development
Company Size:
30B + USD
Industry:
Transportation
Excellent Choice for Complex Conversational AI at Scale
"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...
5.0
Reviewer Function:
Software Development
Company Size:
<50M USD
Industry:
Healthcare and Biotech Industry
Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.
"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...
5.0
Reviewer Function:
Product Management
Company Size:
1B - 3B USD
Industry:
Telecommunication
Best Conversational AI Platform!
"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."
5.0
Reviewer Function:
Data and Analytics
Company Size:
30B + USD
Industry:
Retail
The Highly Interactive and Profitable Customer Interaction System
"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...
5.0
Reviewer Function:
Customer Service and Support
Company Size:
500M - 1B USD
Industry:
Energy and Utilities
Bring Your Conversational AI Strategy To The Next Level With Less Code
We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."
5.0
Reviewer Function:
Data and Analytics
Company Size:
1B - 3B USD
Industry:
Transportation
Most Flexible Conversation AI Platform
"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."
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