Agentic AI for Customer Service

AI-first CX with Cognigy & Microsoft

Cognigy’s Agentic AI platform seamlessly integrates your contact center with Microsoft's Azure AI and compliance frameworks, maximizing ROI and accelerating time-to-value. Leverage your existing pre-approved Azure budget (MACC)  to get started quickly.

Get it on the Azure Marketplace

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Cognigy.AI is a proud Microsoft Top Tier Solutions Partner with Certified Software, helping you bring the full power of its Azure, Cognitive and AI services to your Contact Center

Why Cognigy.AI?

Deploy best of breed Agentic AI in enterprise contact centers on all voice, digital and messaging channels.

Take full advantage of Azure Cognitive and Generative Services using your existing pre-approved Azure budget. 

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MACC Eligible

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Agentic AI

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100+ CX Integrations

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LLM Orchestration

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AI Agent Manager

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Native Voice Connectivity

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30+ Channels with Rich Media

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Multimodal Interactions

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Integrates with Azure Infrastructure

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Azure Speech & Translation Services

Your Orchestration Layer for the AI Era

Harness the power of Cognigy's leading AI Agent platform with Microsoft's trusted ecosystem to scale service, boost productivity, and drive real results.
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CX Aligned with your Strategy, not Limited by your Tech Stack

With Cognigy.AI, you can use, mix and match the technology of your choice from infrastructure to AI models, to STT/TTS and even NLU. 

Easily integrate them with your enterprise systems and data, orchestrate service workflows and assist customer service representatives in real-time.

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Combine the Most Powerful LLMs
Orchestrate and use the most advanced models on the market from OpenAI, Anthropic, Google, Meta, Aleph Alpha or your own.

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Connect Copilots to the Contact Center
Integrate one or multiple LLMs with your CCaaS provider, in the cloud or in your own Azure tenant.

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Connect Enterprise Systems & Data
Maximize ROI from existing systems by embedding AI across your operations through deep enterprise integration.

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Guaranteed Reliability & Privacy
Protect sensitive data, maintain full control of PII, and ensure compliance with enterprise-grade privacy and security standards.
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Learn how Cognigy.AI Makes Copilot Projects Successful

A Match Made in AI Heaven

Cognigy's customer service expertise, voice capabilities and multimodal contact center focused solutions are the perfect means to bring Microsoft's industry-leading Artificial Intelligence, speech and cognitive services like STT and TTS to your customer service.

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Connect your Microsoft Solutions to the Contact Center with Cognigy.AI

Cognigy.AI integrates seamlessly with leading Microsoft applications like Teams, Outlook, Nuance, SharePoint etc. while also leveraging the full power of the Microsoft enterprise application stack, from Azure to OpenAI.

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Loved by Customers

Hear what they have to say

5.0

Reviewer Function:

Research and Development

Company Size:

30B + USD

Industry:

Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

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5.0

Reviewer Function:

Software Development

Company Size:

<50M USD

Industry:

Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

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5.0

Reviewer Function:

Product Management

Company Size:

1B - 3B USD

Industry:

Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

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5.0

Reviewer Function:

Data and Analytics

Company Size:

30B + USD

Industry:

Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

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5.0

Reviewer Function:

Customer Service and Support

Company Size:

500M - 1B USD

Industry:

Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

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5.0

Reviewer Function:

Data and Analytics

Company Size:

1B - 3B USD

Industry:

Transportation

Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

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The GARTNER PEER INSIGHTS Logo and GARTNER PEER INSIGHTS are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. 

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