The Impact
Frontier Airlines witnessed a notable transformation in its customer service operations. The implementation of the AI Agent resulted in a substantial increase in Net Promoter Score (NPS), indicating improved customer satisfaction. The contact center also became more cost-efficient, adapting to the airline's growth. Additionally, the contact resolution rate saw a significant boost, solidifying Frontier's commitment to providing top-notch service.
![Digital Assistants_NEW1](https://www.cognigy.com/hs-fs/hubfs/Digital%20Assistants_NEW1.png?width=84&height=84&name=Digital%20Assistants_NEW1.png)
Chat Self-Service
![Partnership-1](https://www.cognigy.com/hs-fs/hubfs/Partnership-1.png?width=95&height=95&name=Partnership-1.png)
Increased Customer Satisfaction
![Hand-Over](https://www.cognigy.com/hs-fs/hubfs/KPI2_100.png?width=92&height=92&name=KPI2_100.png)