Your AI Copilots for Customer Service

Flying Just Got Easier

Deliver first class service experiences for every passenger worldwide, on any channel and in any language with pre-trained AI Agents.


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Cognigy’s AI Agents deliver customer service across phone and chat, available 24/7, and fluent in 100+ languages to support your passengers.

Who's Flying with Cognigy?

Exceed Passenger Expectations

Leave behind impersonal, frustrating self-service experiences.

Cognigy’s AI Agents not only possess foundational service skills and emotional intelligence, but can also acquire business knowledge swiftly to offer fast, effective, and empathetic support that will astound your customers.


AI Agents with Pre-Built Passenger Solutions

Pre-trained AI Agents that work along-side and assist your human agents, can handle phone calls and chat in 100+ languages and come trained on common airline procsses.

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Rebookings & Changes

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Flight Status

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Proactive Notifications

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Baggage Tracking

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Airport Way Finder

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Complaints & Problems

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Loyalty Programs

First Class Service with AI Agents

Discover seamless AI-driven self-service and agent assist experiences using the power of AI Agents.


"With the AI Agent managing customer inquiries, we saw a rise in our NPS score and a reduction in our AHT compared to providing support through our phone channel. In fact, our average handling time is currently at its historical low, at least in the last five to six years."

Leonardo Declich

Director CX Transformation @Frontier Airlines

Don't Start from Scratch.
Start with Cognigy.

Accelerate your time to value with AI Agents pre-trained with airline solutions including built-in industry specific templates, terms and flows.

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Preloaded with Industry Data

Pre-trained intents, flows and entities to speed up design and deployment. 

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Pretrained on Travel Terms

Prebuilt lexicons with airport names, codes, city names, country namess, travel terms, holidays and much more.

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Automated Common Processes

Automate common service processes like rebookings, refunds, upgrades, meal choices and more. 


Immediate Service Without Layovers

Let passengers take charge of their journey and enjoy multimodal service across channels.

Embed Cognigy within your enterprise ecosystem and create simple web apps that customers can directly access to help themselves for seat selection, flight changes and more, from any device or browser. 

Lufthansa Group: Sky High Satisfaction with Cognigy.AI

Lufthansa uses Cognigy.AI to deliver fast, effective and 100% automated solutions to its passengers including rebooking flights, refunds, cancellations and more. 

Lufthansa's customer service operations now enjoy the  resilience needed to handle extreme traffic spikes and deliver consistent customer support no matter what unforseen events happen. 

In addition, a single cost-effective automation platform provided the scalability and flexibility that Lufthansa needs to consolidate all customer interactions in an omnichannel approach, reducing the burden on its contact centers and agents.

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About Lufthansa

Lufthansa Group operates worldwide and is the largest airline in Germany with over 105K employees.

Lufthansa is one of the founding members of the world's largest airline alliance known as Star Alliance.


Use Case

  • 16+ AI Agents in Customer Service

    Available on FB messenger

    Live-Chat Integration

    Multilingual, Real-Time Translation



  • >16M conversations annually

    Up to 375K conversations daily

    Decreased AHT

    Improved customer experience


Loved by Customers

Hear what they have to say


Reviewer Function:

Research and Development

Company Size:

30B + USD



Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...


Reviewer Function:

Software Development

Company Size:

<50M USD


Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...


Reviewer Function:

Product Management

Company Size:

1B - 3B USD



Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."


Reviewer Function:

Data and Analytics

Company Size:

30B + USD



The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...


Reviewer Function:

Customer Service and Support

Company Size:

500M - 1B USD


Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."


Reviewer Function:

Data and Analytics

Company Size:

1B - 3B USD



Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

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Shape the future of customer service, today

The choice is yours