Your AI Copilot for Customer Service

Flying Just Got Easier

Deliver first class service experiences for every passenger worldwide, on any channel and in any language.


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Provide 24/7 travel support for passengers, allowing them to book trips, manage reservations and get instant updates.

Who's Flying with Cognigy?

Don't Start from Scratch.
Start with Cognigy.

Accelerate your time to value with ready-made  airline solutions including built-in industry specific templates, terms and flows.

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Preloaded with Industry Data

Pre-trained intents, flows and entities to speed up design and deployment. 

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Pretrained on Travel Terms

Prebuilt lexicons with airport names, codes, city names, country namess, travel terms, holidays and much more.

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Automated Common Processes

Automate common service processes like rebookings, refunds, upgrades, meal choices and more. 


Turnkey Passenger Solutions

Intelligent Conversational AI-powered virtual agents help both customers and agents.

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Rebookings & Changes

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Flight Status

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Proactive Notifications

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Baggage Tracking

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Airport Way Finder

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Complaints & Problems

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Loyalty Programs

Immediate Service Without Layovers

Let passengers take charge of their journey and enjoy multimodal service across channels.

Embed Cognigy within your enterprise ecosystem and create simple web apps that customers can directly access to help themselves for seat selection, flight changes and more, from any device or browser. 

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Give Yourself an Unfair Advantage

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Effortlessly Handle Peak Loads

With over 25,000 concurrent sessions and easy scaling to ensure surprise disruptions don't impact customer service. 

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Be Where your Customers Are

Over 25 voice and digital channels ready out-of-the-box from iMessage to WhatsApp and Twitter.

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Scale Globally

Support for over 100 languages and bidirectional translation so your agents can speak any language on-demand.

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Let Customers Mix & Match Channels

Built for multimodal service so passengers on the go can for example switch from messaging to voice within one seamless experience.


Lufthansa Group: Sky High Satisfaction with Cognigy.AI

Lufthansa uses Cognigy.AI to deliver fast, effective and 100% automated solutions to its passengers including rebooking flights, refunds, cancellations and more. 

Lufthansa's customer service operations now enjoy the  resilience needed to handle extreme traffic spikes and deliver consistent customer support no matter what unforseen events happen. 

In addition, a single cost-effective automation platform provided the scalability and flexibility that Lufthansa needs to consolidate all customer interactions in an omnichannel approach, reducing the burden on its contact centers and agents.

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About Lufthansa

Lufthansa Group operates worldwide and is the largest airline in Germany with over 105K employees.

Lufthansa is one of the founding members of the world's largest airline alliance known as Star Alliance.


Use Case

  • 16+ AI-powered virtual agents for customer service in multiple languages

  • Available on FB messenger

  • Live-Chat integration

  • Multi-Lingual



  • 10 million+ conversations per year

  • Handles 10k+ concurrent conversations

  • Decreased average handling times

  • Improved customer experience


Watch How Lufthansa Took the Turbulence out of Customer Service

Join the Next Era of CX

Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service solutions.

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Human-Like Conversations

Engage your customers in natural, empathetic dialogues with our market-leading NLU technology, enhanced by Large Language Models (LLMs).


Personalized Interactions

Our Contact Profiles and native LLM capabilities let you personalize bot output on the fly to match the conversation history and customer sentiment. Learn more


Multimodal Experiences

Enable rich, interactive dialogues that accurately capture customer input by combining phone, web, and app channels in real-time.


Data-Driven Optimization

Uncover conversational insights as holistic or granular as you need with a built-in suite of KPI dashboards and drill-down step, message, and transcript analytics.


Choose the Market Leader

2022 & 2023 Gartner® Magic Quadrant Leader
for Enterprise Conversational AI

Ranked #1 in 5/5 Categories for 2023
Gartner® Critical Capabilities for Enterprise Conversational AI

Access the Report




Cognigy Ranked 1st in Gartner Critical Capabilities
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Ready to Upgrade your Passenger Experience?