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Accelerate your time to value with ready-made airline solutions including built-in industry specific templates, terms and flows.

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The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
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Dive into our global ecosystem of leading business and technology partners
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See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Deliver first class service experiences for every passenger worldwide, on any channel and in any language.
Deliver first class service experiences for every passenger worldwide, on any channel and in any language.
Accelerate your time to value with ready-made airline solutions including built-in industry specific templates, terms and flows.
Pre-trained intents, flows and entities to speed up design and deployment.
Prebuilt lexicons with airport names, codes, city names, country namess, travel terms, holidays and much more.
Automate common service processes like rebookings, refunds, upgrades, meal choices and more.
Intelligent Conversational AI-powered virtual agents help both customers and agents.
Let passengers take charge of their journey and enjoy multimodal service across channels.
Embed Cognigy within your enterprise ecosystem and create simple web apps that customers can directly access to help themselves for seat selection, flight changes and more, from any device or browser.
With over 25,000 concurrent sessions and easy scaling to ensure surprise disruptions don't impact customer service.
Over 25 voice and digital channels ready out-of-the-box from iMessage to WhatsApp and Twitter.
Support for over 100 languages and bidirectional translation so your agents can speak any language on-demand.
Built for multimodal service so passengers on the go can for example switch from messaging to voice within one seamless experience.
Lufthansa uses Cognigy.AI to deliver fast, effective and 100% automated solutions to its passengers including rebooking flights, refunds, cancellations and more.
Lufthansa's customer service operations now enjoy the resilience needed to handle extreme traffic spikes and deliver consistent customer support no matter what unforseen events happen.
In addition, a single cost-effective automation platform provided the scalability and flexibility that Lufthansa needs to consolidate all customer interactions in an omnichannel approach, reducing the burden on its contact centers and agents.
Lufthansa Group operates worldwide and is the largest airline in Germany.
Lufthansa is one of the founding members of the world's largest airline alliance known as Star Alliance.
Join the Next Era of CX
Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service solutions.
Engage your customers in natural, empathetic dialogues with our market-leading NLU technology, enhanced by Large Language Models (LLMs).
Our Contact Profiles and native LLM capabilities let you personalize bot output on the fly to match the conversation history and customer sentiment. Learn more
Enable rich, interactive dialogues that accurately capture customer input by combining phone, web, and app channels in real-time.