AI Agents for Banking & Finance

Streamline Your Customer Service

Provide 24/7 assistance, and enhance financial transactions with efficiency, accuracy, and personalization with AI Agents by Cognigy.

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Cognigy’s AI Agents are your digital workforce in customer service, working tirelessly in phone and chat support, available 24x7, and fluent in 100+ languages to support your customers

Who's Enjoying the CX Dividends of AI?

Don't Start from Scratch.
Start with Cognigy.

Accelerate your time to value with ready-made  AI Agents for banking including built-in industry specific templates, terms and flows.

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Preloaded with Industry Data

Pre-trained intents and flows speed up design and deployment. Our solution accelerator covers a range of scenarios from account type comparison, credit card applications, loan and mortgage processes and more. 

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Pretrained on Financial Terms

Prebuilt lexicons with common terms, phrases and services for banks and financial services companies. 

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Automated Common Processes

Automate common service processes such as freezing a card, reporting travel, checking your balance, account updates, ordering a new card and more. 

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Turnkey Solutions for Banking

Intelligent Conversational AI Agents help both customers and agents.

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Find nearest ATM

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Address Changes

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Account Questions

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Make Payments

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Report Lost Card

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Product Recommendations

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KYC Verification

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Open/Close Account

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Loan Application

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And more...

Automated, Personalized & Compliant

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On Premise Installations

Deploy Cognigy in SaaS, dedicated or on-premises. Our microservices-based infrastructure guarantees the reliability, scalability and security. 

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Personalized Interactions

Cognigy's native LLM capabilities and GDPR-compliant Contact Profiles let you personalize bot output on the fly to match the customer history and sentiment. 
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Secure & Compliant

We take wide-ranging security measures to protect your sensitive data. Cognigy.AI fully complies with GDPR, SOC2, ISO 27001, ISO9001 and other stringent regulatory frameworks.

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Customers Cash in on Better CX with 15% Lower AHT

Humm Group

Humm Group, a financial services provider operating across the globe, faced challenges in maintaining high-quality customer experiences without overburdening their contact center team as demand for their services exploded.

To address this, they collaborated with Datacom and Cognigy to develop a Virtual Assistant that provides 24/7 customer support.

Understanding over 94% of customer intents, it handles tasks such as opening or closing accounts and explaining fees and charges.  This has dramatically improved their resolution rate, decreased handling time and improved both the customer and agent experience. 

Read More.

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Brendon Clark

Head of Workforce Management and Customer Improvement @Humm Group

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I am truly impressed with the virtual assistant powered by Cognigy.AI. It has achieved a resolution rate of over 50% and our average handling time has significantly decreased, allowing us to provide faster and more efficient support to our customers by simultaneously increasing agent satisfaction.


Don't just take our word for it!

98% of customers are willing to recommend Cognigy. 

Hear what they have to say

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Gartner Customer Choice Recognition

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Cognigy is recognized with Customers’ Choice Distinction in Gartner® Voice of the Customer for Enterprise Conversational AI Platforms

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Shape the future of customer service, today

The choice is yours