Conversational AI & Automation for Banking & Finance

Streamline Your Customer Service

Provide 24/7 assistance, and enhance financial transactions with efficiency, accuracy, and personalization, all with Cognigy.AI.

GET A DEMO

Banking frame Banking customer AI Pulse Icon Light

Maximize your CX returns with Conversational AI to deliver the automation, personalization and satisfaction your customers demand.

Who's Enjoying the CX Dividends of AI?

Don't Start from Scratch.
Start with Cognigy.

Accelerate your time to value with ready-made  solutions for banking including built-in industry specific templates, terms and flows.

Banking_Industry_Stack
Cognigy Icon-_Home

Preloaded with Industry Data

Pre-trained intents and flows speed up design and deployment. Our solution accelerator covers a range of scenarios from account type comparison, credit card applications, loan and mortgage processes and more. 

Cognigy Icon-_Document

Pretrained on Financial Terms

Prebuilt lexicons with common terms, phrases and services for banks and financial services companies. 

Cognigy Icon-_Launch

Automated Common Processes

Automate common service processes such as freezing a card, reporting travel, checking your balance, account updates, ordering a new card and more. 

×

Turnkey Solutions for Banking

Intelligent Conversational AI Agents help both customers and agents.

Cognigy Icon-_Search

Find nearest ATM

Cognigy Icon-_Home

Address Changes

Cognigy Icon-_Labour Cost

Account Questions

Cognigy Icon-_Money

Make Payments

Cognigy Icon-_Promotion

Report Lost Card

Cognigy Icon-_Discussion

Product Recommendations

Cognigy Icon-_Approved

KYC Verification

Cognigy Icon-_Finance and Banking

Open/Close Account

Cognigy Icon-_Investment

Loan Application

Cognigy Icon-_Services

And more...

Automated, Personalized & Compliant

banking_woman_card
Cognigy Icon-_Office

On Premise Installations

Deploy Cognigy in SaaS, dedicated or on-premises. Our microservices-based infrastructure guarantees the reliability, scalability and security. 

Cognigy Icon-_Recruitment

Personalized Interactions

Cognigy's native LLM capabilities and GDPR-compliant Contact Profiles let you personalize bot output on the fly to match the customer history and sentiment. 
Cognigy Icon-_Data protection

Secure & Compliant

We take wide-ranging security measures to protect your sensitive data. Cognigy.AI fully complies with GDPR, SOC2, ISO 27001, ISO9001 and other stringent regulatory frameworks.

×

 

Trust_Logos_All_Transparent

 

Customers Cash in on Better CX with 15% Lower AHT

Humm Group

Humm Group, a financial services provider operating across the globe, faced challenges in maintaining high-quality customer experiences without overburdening their contact center team as demand for their services exploded.

To address this, they collaborated with Datacom and Cognigy to develop a Virtual Assistant that provides 24/7 customer support.

Understanding over 94% of customer intents, it handles tasks such as opening or closing accounts and explaining fees and charges.  This has dramatically improved their resolution rate, decreased handling time and improved both the customer and agent experience. 

Read More.

humm_group_chat
Brendon_new
Brendon Clark

Head of Workforce Management and Customer Improvement @Humm Group

quote

I am truly impressed with the virtual assistant powered by Cognigy.AI. It has achieved a resolution rate of over 50% and our average handling time has significantly decreased, allowing us to provide faster and more efficient support to our customers by simultaneously increasing agent satisfaction.


Lead Your Industry in CX

with Cognigy

Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service solutions.

Hero Image - 4
Featured-list

Human-Like Conversations

Engage your customers in natural, empathetic dialogues with our market-leading NLU technology, enhanced by Large Language Models (LLMs).

 

Personalized Interactions

Our Contact Profiles and native LLM capabilities let you personalize bot output on the fly to match the conversation history and customer sentiment. Learn more

Featured-list

Multimodal Experiences

Enable rich, interactive dialogues that accurately capture customer input by combining phone, web, and app channels in real-time.

Featured-list

Data-Driven Optimization

Uncover conversational insights as holistic or granular as you need with a built-in suite of KPI dashboards and drill-down step, message, and transcript analytics.
×

Choose the Market Leader

2022 & 2023 Gartner Magic Quadrant Leader
for Enterprise Conversational AI

Ranked #1 in 5/5 Categories for 2023
Gartner® Critical Capabilities for Enterprise Conversational AI

Access the Report

 

logo-gartner

 

Cognigy Ranked 1st in Gartner Critical Capabilities
Banking customer

Ready to Power Up your Customer Experience?

BOOK A DEMO
Close

Request a demo!