Don't Start from Scratch.
Start with Cognigy.
Accelerate your time to value with ready-made solutions for banking including built-in industry specific templates, terms and flows.

Cognigy named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for the Second Year in a Row! Access a complimentary copy.
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Dive into our global ecosystem of leading business and technology partners
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Accelerate your time to value with ready-made solutions for banking including built-in industry specific templates, terms and flows.
Pre-trained intents and flows speed up design and deployment. Our solution accelerator covers a range of scenarios from account type comparison, credit card applications, loan and mortgage processes and more.
Prebuilt lexicons with common terms, phrases and services for banks and financial services companies.
Automate common service processes such as freezing a card, reporting travel, checking your balance, account updates, ordering a new card and more.
Intelligent Conversational AI Agents help both customers and agents.
Deploy Cognigy in SaaS, dedicated or on-premises. Our microservices-based infrastructure guarantees the reliability, scalability and security.
We take wide-ranging security measures to protect your sensitive data. Cognigy.AI fully complies with GDPR, SOC2, ISO 27001, ISO9001 and other stringent regulatory frameworks.
Humm Group, a financial services provider operating across the globe, faced challenges in maintaining high-quality customer experiences without overburdening their contact center team as demand for their services exploded.
To address this, they collaborated with Datacom and Cognigy to develop a Virtual Assistant that provides 24/7 customer support.
Understanding over 94% of customer intents, it handles tasks such as opening or closing accounts and explaining fees and charges. This has dramatically improved their resolution rate, decreased handling time and improved both the customer and agent experience.
Head of Workforce Management and Customer Improvement @Humm Group
I am truly impressed with the virtual assistant powered by Cognigy.AI. It has achieved a resolution rate of over 50% and our average handling time has significantly decreased, allowing us to provide faster and more efficient support to our customers by simultaneously increasing agent satisfaction.
Lead Your Industry in CX
with Cognigy
Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service solutions.
Engage your customers in natural, empathetic dialogues with our market-leading NLU technology, enhanced by Large Language Models (LLMs).
Our Contact Profiles and native LLM capabilities let you personalize bot output on the fly to match the conversation history and customer sentiment. Learn more
Enable rich, interactive dialogues that accurately capture customer input by combining phone, web, and app channels in real-time.