AI Agents for Healthcare

AI: Your Prescription for Better Customer Service

Deliver seamless and compliant service experiences for every patient on any channel and in any language with pre-trained AI Agents. 

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Cognigy’s AI Agents are your digital workforce in customer service, working tirelessly in phone and chat support, available 24x7, and fluent in 100+ languages to help your patients.

Voice Self-Service & Agent Assist in Action

Watch an AI Agent quickly handle issues with a medical device and later hand over to a live agent, pivoting to assisting the agent in real time.

Turnkey Healthcare Service Solutions

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ID&V

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Make & Change Appointments

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Pay Bills

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Update Insurance

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Common Medication Questions

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Digital Intake Process

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Provide Referrals

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Refill Requests

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Post-Discharge Engagement

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And more...

A Prescription for Better Patient Experiences

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Be Where your Patients Are

30+ voice and digital channels out-of-the-box from iMessage to WhatsApp and Twitter so customers get help where it's most convenient for them. 

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Knowledge On Demand

Pretrained in your support knowledge, industry know-how, and enterprise systems to deliver contextual support when patients need it.

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Effortlessly Handle High Volume

With over 25k concurrent sessions and easy scaling, you'll ensure on-demand patient self-service, not a digital waiting room!

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Don't Start from Scratch.

Start with Cognigy.

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Preloaded with Industry Data

 

AI Agents with pre-trained intents, flows and entities to speed up design and deployment. 

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Pretrained on Healthcare Terms

Prebuilt lexicons with the most used terms, for health insurance, medical conditions, appointments and more. 

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Automated, Contextual Experiences

 

Automate and personalize common service processes like appointments, filling out forms, answer common questions about medication, pay bills and more.

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Privacy First Deployment

Cognigy is HIPAA, GDPR and SOC2 compliant and gives you the option to deploy on-premises, on a private cloud, or public one. 

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Secure & Compliant Self-Service

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Loved by Customers

Hear what they have to say

5.0

Reviewer Function:

Research and Development

Company Size:

30B + USD

Industry:

Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

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5.0

Reviewer Function:

Software Development

Company Size:

<50M USD

Industry:

Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

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5.0

Reviewer Function:

Product Management

Company Size:

1B - 3B USD

Industry:

Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

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5.0

Reviewer Function:

Data and Analytics

Company Size:

30B + USD

Industry:

Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

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5.0

Reviewer Function:

Customer Service and Support

Company Size:

500M - 1B USD

Industry:

Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

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5.0

Reviewer Function:

Data and Analytics

Company Size:

1B - 3B USD

Industry:

Transportation

Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

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The GARTNER PEER INSIGHTS Logo and GARTNER PEER INSIGHTS are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. 

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