Conversational AI Solution for Healthcare

Don't Start from Scratch.

Start with Cognigy.

Preloaded with Industry Data

Pre-trained intents, flows and entities to speed up design and deployment.

Pretrained on Healthcare Terms

Prebuilt lexicons with the most used terms, for health insurance, medical conditions, appointments and more.

Automated, Personalized Experiences

Automate and personalize common customer service processes like making or changing appointments, filling out questionairres, answer common questions about medication, pay bills and more.

Privacy First Deployment

Cognigy is HIPAA, GDPR and SOC2 compliant and gives you the option to deploy on-premises, on a private cloud, or public one.

A Prescription for Better Patient Experiences

Be Where your Patients Are

25+ voice and digital channels out-of-the-box from iMessage to WhatsApp and Twitter so customers get help where it's most convenient for them.

Treat Everyone in Any Language

Support for over 100 languages and bidirectional translation so patients can get help in their language and your agents can speak any language on-demand.

Effortlessly Handle High Volume

With over 25k concurrent sessions and easy scaling, you'll ensure on-demand patient self-service, not a digital waiting room!

Turnkey Healthcare Service Solutions

Make & Change Appointments

Pay Bills

Update Insurance

Common Medication Questions

Digital Intake Process

Provide Referrals

Refill Requests

Post-Discharge Engagement

Recommend Doctors

And more...

Secure & Compliant Self-Service

Lead Your Industry in CX

with Cognigy

Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service solutions.

Human-Like Conversations

Engage your customers in natural, empathetic dialogues with our market-leading NLU technology, enhanced by Large Language Models (LLMs).

Personalized Interactions

Our Contact Profiles and native LLM capabilities let you personalize bot output on the fly to match the conversation history and customer sentiment. Learn more

Multimodal Experiences

Enable rich, interactive dialogues that accurately capture customer input by combining phone, web, and app channels in real-time.

Data-Driven Optimization

Uncover conversational insights as holistic or granular as you need with a built-in suite of KPI dashboards and drill-down step, message, and transcript analytics.