Conversational AI & Automation for Healthcare

AI: Your Prescription for Better Customer Service

Deliver seamless and compliant service experiences for every patient on any channel and in any language. 


healthcare frame health care customer_L AI Pulse Icon Light

Conversational AI enhances healthcare delivery by providing immediate, personalized patient communication, reducing administrative burdens, and promoting proactive health management.

Don't Start from Scratch.

Start with Cognigy.


Cognigy Icon-_Discussion

Preloaded with Industry Data

Pre-trained intents, flows and entities to speed up design and deployment. 

Cognigy Icon-_Document

Pretrained on Healthcare Terms

Prebuilt lexicons with the most used terms, for health insurance, medical conditions, appointments and more. 

Cognigy Icon-_Launch

Automated, Personalized Experiences

Automate and personalize common customer service processes like making or changing appointments, filling out questionairres, answer common questions about medication, pay bills and more.

Cognigy Icon-_Protection

Privacy First Deployment

Cognigy is HIPAA, GDPR and SOC2 compliant and gives you the option to deploy on-premises, on a private cloud, or public one. 


A Prescription for Better Patient Experiences

Cognigy Icon-_Social Media

Be Where your Patients Are

25+ voice and digital channels out-of-the-box from iMessage to WhatsApp and Twitter so customers get help where it's most convenient for them. 

Cognigy Icon-_Global

Treat Everyone in Any Language

Support for over 100 languages and bidirectional translation so patients can get help in their language and your agents can speak any language on-demand.

Cognigy_Icon-_Bot to agent handover

Effortlessly Handle High Volume

With over 25k concurrent sessions and easy scaling, you'll ensure on-demand patient self-service, not a digital waiting room!


Turnkey Healthcare Service Solutions

Cognigy Icon-_Text message

Make & Change Appointments

Cognigy Icon-_Labour Cost

Pay Bills

Cognigy Icon-_News

Update Insurance

Cognigy Icon-_Discussion

Common Medication Questions

Cognigy Icon-_Feedback

Digital Intake Process

Cognigy_Icon-_Bot to agent handover

Provide Referrals

Cognigy Icon-_Planning

Refill Requests

Cognigy Icon-_Promotion

Post-Discharge Engagement

Cognigy Icon-_Social Media

Recommend Doctors

Cognigy Icon-_Protection

And more...

Secure & Compliant Self-Service

69257_Cognigy HIPAA Badge_Superside V01

Lead Your Industry in CX

with Cognigy

Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service solutions.

Hero Image - 4

Human-Like Conversations

Engage your customers in natural, empathetic dialogues with our market-leading NLU technology, enhanced by Large Language Models (LLMs).


Personalized Interactions

Our Contact Profiles and native LLM capabilities let you personalize bot output on the fly to match the conversation history and customer sentiment. Learn more


Multimodal Experiences

Enable rich, interactive dialogues that accurately capture customer input by combining phone, web, and app channels in real-time.


Data-Driven Optimization

Uncover conversational insights as holistic or granular as you need with a built-in suite of KPI dashboards and drill-down step, message, and transcript analytics.


Choose the Market Leader

2022 & 2023 Gartner Magic Quadrant Leader
for Enterprise Conversational AI

Ranked #1 in 5/5 Categories for 2023
Gartner® Critical Capabilities for Enterprise Conversational AI

Access the Report




Cognigy Ranked 1st in Gartner Critical Capabilities

Trusted by 1,000+ brands worldwide


Reimagine Patient Care!

Discover how Conversational AI will streamline patient experience, automate administrative tasks and reduce costs.