Your Prescription for Better Customer Service

AI Agents for Healthcare

Conversational AI in healthcare delivers seamless and compliant service experiences for every patient on any channel and in any language with pre-trained AI Agents. 

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Case Study: Virgin Pulse

40%

containment rate

97%

intent recognition

Automated

ticket creation in Zendesk

Turnkey Solutions with AI Agents for Healthcare

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ID&V

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Make & Change Appointments

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Pay Bills

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Update Insurance

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Common Medication Questions

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Digital Intake Process

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Provide Referrals

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Refill Requests

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Post-Discharge Engagement

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And more...

Voice Self-Service & Agent Assist in Action

Watch an AI Agent quickly handle issues with a medical device and later hand over to a live agent, pivoting to assisting the agent in real time.

Be Where your Patients Are

30+ voice and digital channels out-of-the-box from iMessage to WhatsApp and Twitter so customers get help where it's most convenient for them. 

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Knowledge On Demand

Pretrained in your support knowledge, industry know-how, and enterprise systems to deliver contextual support when patients need it.

Automated, Contextual Experiences

Automate and personalize common service processes like appointments, filling out forms, answer common questions about medication, pay bills and more.

AI Agent

Virgin Pulse Achieves 40% Containment Rate with AI

Virgin Pulse, a global health engagement company, sought to enhance its member support by integrating a fully trained AI Agent with Zendesk LiveChat. This AI Agent, covering 29 topics, achieved a 97% intent accuracy score and a 40% containment rate within a month, significantly improving from the previous 3%.

The solution automated ticket creation and facilitated seamless transitions to live agents, doubling user sessions from 12,000 to 30,000. This success led to Virgin Pulse receiving Cognigy's Newcomer Champion Award in 2024. 

Read the whole story.

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Ivana Suljetovic (003)

Cognigy's cutting-edge technology has transformed our customer support, achieving an impressive 40% containment rate within a single month.

 

Ivana Suljetovic, Senior Front Line Manager, Virgin Pulse

 

Secure & Compliant Self-Service

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Loved by Customers

Hear what they have to say

5.0

Reviewer Function:

Research and Development

Company Size:

30B + USD

Industry:

Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

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5.0

Reviewer Function:

Software Development

Company Size:

<50M USD

Industry:

Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

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5.0

Reviewer Function:

Product Management

Company Size:

1B - 3B USD

Industry:

Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

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5.0

Reviewer Function:

Data and Analytics

Company Size:

30B + USD

Industry:

Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

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5.0

Reviewer Function:

Customer Service and Support

Company Size:

500M - 1B USD

Industry:

Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

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5.0

Reviewer Function:

Data and Analytics

Company Size:

1B - 3B USD

Industry:

Transportation

Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

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The GARTNER PEER INSIGHTS Logo and GARTNER PEER INSIGHTS are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. 

Frequently Asked Questions

What is an AI Agent?

An AI Agent are human-like virtual agents based on Conversational AI and Generative AI designed to automate customer service interactions across chat and voice channels. AI Agents deliver instant, personalized support in over 100 languages and integrate seamlessly with enterprise systems. They are equipped with industry-specific skills, emotional intelligence, and the ability to understand and use a company’s service knowledge and processes. Additionally, AI Agents work alongside human agents, providing real-time assistance, knowledge lookups, next best actions, sentiment analysis, and more.

What is conversational AI in healthcare?

Conversational AI in healthcare refers to AI Agents based on Conversational and Generative AI designed to interact with patients and staff using natural language. These solutions streamline processes such as appointment scheduling, symptom checking, medication reminders, and providing healthcare information, enhancing accessibility and patient engagement.

What are the cases of AI in healthcare industry?

AI in healthcare revolutionizes customer service by enhancing efficiency, personalization, and accessibility. AI Agents streamline appointment scheduling, provide instant answers to patient inquiries, and manage prescription refills, reducing wait times and improving patient satisfaction. AI also supports healthcare providers by automating administrative tasks like billing and patient onboarding, freeing up staff to focus on critical care.

Additionally, AI-driven tools can guide patients through symptom checking, triage processes, and follow-up care, ensuring timely support and reducing strain on healthcare resources. These applications empower organizations to deliver seamless, 24/7 service while optimizing operational workflows.

What is an example of AI chatbots in healthcare?

An example of AI chatbots in healthcare is AI Agents designed to assist with patient inquiries and support. For instance, chatbots can help patients schedule appointments, check symptoms, and receive medication reminders. They also provide instant answers to common questions about healthcare services, reducing the need for phone calls or in-person visits. An AI-powered chatbot integrated into a healthcare provider’s system can guide patients through insurance claims, manage prescription refills, or offer post-treatment care instructions. This ensures fast, accurate, and accessible service, improving patient satisfaction and operational efficiency.

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