Events

ONSITE CONFERENCE | USA

AI Summit New York

December 7-8, 2022

Join Cognigy in the Big Apple for AI Summit NY December 7-8. Cognigy will be at booth #208 to help you POWER UP you contact center with Conversational AI. See you there!

AI Summit NY
Head to the commercial heartland of applied AI to discover unparalleled opportunities for learning and an insane line-up of tech heavyweights to expand your mind! 

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LIVE-WEBINAR

The Current State of AI & Bots in Customer Care

December 7, 2022

Hosted by CRM, join our panel of experts who will discuss the current state of AI and bots and where these technologies will be deployed or expanded in the coming year.

Join us on December 7th at 11 AM (PT) / 2 PM (ET)

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LIVE-WEBINAR

MasterClass: Predicting the Next Generation of Customer Service

December 1, 2022

Join contact center industry analyst and expert, Sheila McGeeSmith, Cognigy's Head of Product Marketing & Technology Evangelist, Sebastian Glock and Cognigy's SVP of Business Development & Strategy Hardy Myers, as they discuss emerging trends, new innovations and challenges that will be faced by enterprise contact centers in 2023. Specifically, Sheila, Sascha, and Hardy will focus on what is most likely going to impact CX and EX in 2023.

Join us on December 1 at 10 AM (CST)

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ONSITE CONFERENCE | UK

Call & Contact Centre Expo

November 22-23, 2022

Are you ready to maximise your investment in the contact center space? We can help you power up your contact center with Conversational.AI! Cognigy is attending this event on November 22-23, 2022, in London and will be speaking on November 22 at 11:45 GMT in the Customer Satisfaction Lab. Visit us at our Booth CC-J75.

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ONSITE CONFERENCE | USA

C3 - Conversational Cloud Conference

November 10-11, 2022

Join Cognigy in the New Orleans on November 10th for the C3 - Conversational Cloud Conference!

Be sure to attend our panel discussion titled:
An Actionable Path Forward to the Emerging Conversational Ecosystem

November 10 | 10:15-10:45 

C3 New Orleans goes beyond the AI hype featuring interactive, in-depth discussions and real-world implementations with case studies, customer panels, how-to sessions, and plenty of fun & networking with your peers!

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ONSITE CONFERENCE | SPAIN

Gartner IT Symposium

November 7-10, 2022

We're heading to Barcelona for the Gartner IT Symposium/Xpo from November 07 - 10!


Join our theatre session on November 9th from 5:35 - 5:55 CEST. We'll be joined by our customer speaker from E.ON and also don't forget to stop by our booth #1024!

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LIVE-WEBINAR

MasterClass: How to Scale the Next Generation of Customer Self-Service

November 3, 2022

Join E.ON’s Satesh Kumar, Senior Conversational AI Consultant and Cognigy’s Evangelist and Head of Product Marketing Sebastian Glock, in conversation as they discuss the steps that E.ON has taken to deliver its 50 million customers a superior and differentiated experience through self-service and how it has reached 70% automaton. In this session, contact center leaders will learn how E.ON, one of the largest energy providers in Europe, successfully executed a strategy to deliver its customers an immersive, accurate and responsive experience. 

Join us on November 3rd at 10 AM (CDT)

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ONSITE CONFERENCE | USA

Connected Claims USA

November 2-4, 2022

Join Cognigy in the Windy City 💨 November 2-4 for the Connected Claims USA!

Connected Claims USA 2022 is back in person! Bringing together 600+ claims leaders and innovators to build strategic partnerships, drive transformation with technology, achieve organizational efficiency and prioritize customer-centric claims management. 

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ONSITE CONFERENCE | USA

ICMI Contact Center Expo

October 24-27, 2022

Stop by Cognigy's booth in Orlando at the ICMI Contact Center Expo October 24-27! You can find us at booth #308.  Recharge, refocus and reinvent yourself and your organization at ICMI’s Contact Center Expo! 

Receive $200 of your registration by using our code: VIPCOGINGY

Register today!

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LIVE-WEBINAR

MasterClass: How to Perfect the Next Generation of Customer Self-Service

October 20, 2022

Join Cognigy and contact center industry expert Brian Cantor as they define the steps and what to consider when implementing an end-to-end fully personalized customer experience that delivers a seamless self-service environment across all channels. You will learn how to secure stakeholder engagement, where barriers and dead ends can occur and how to avoid them. 

Join us on October 20th at 10 AM (CST)

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ONSITE CONFERENCE | USA

Gartner IT Symposium

October 17-20, 2022

Join Cognigy in the Sunshine State ☀️  October 17-20 at booth #1023 for the Gartner IT Symposium!

The Gartner IT Symposium/Xpo™ 2022 conference is the place where leadership, technology innovation and business strategy converge. 

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ONSITE CONFERENCE | USA

Frost & Sullivan Customer Contact West Mind Exchange

October 16-19, 2022

Connect with Cognigy at Frost & Sullivan's Customer Contact West Mind Exchange this October 16-19 in Tucson, Arizona. 

Customer Contact West: A Frost & Sullivan Executive MindXchange provides the tools, insight and relationships to execute your customer contact strategy; improving customer satisfaction rates, reducing customer churn and increasing revenue!

Click here to register.

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ONSITE CONFERENCE | Germany

5th Annual World RPA & AI Summit

October 13-14, 2022

Join Cognigy on October 13-14 at the 5th Annual World RPA & AI Summit in Berlin as top industry experts discuss practical case studies, best practices and challenging examples of global implementation of intelligent automation in various industries. Come and listen to our speaker from Mahle GmbH on October 14 at 09:10 CEST!

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ONSITE CONFERENCE | Dubai

Gitex 2022

October 10-14, 2022

Meet Cognigy at Gitex in Dubai October 10-14, listen to our Chief Operations Officer Sascha Poggemann on October 12, 11:40-12:00 at WTC Dubai, Sheikh Rashid Hall and visit us at our Booth #24!

GITEX GLOBAL is one of the world’s most influential meeting places for the technology industry; bringing together thought-leaders, creators, innovators and makers to discuss, debate and challenge new ideology, showcase new products and identify future opportunities.

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LIVE-WEBINAR

MasterClass: How to Achieve the Next Generation of Customer Self-Service

October 6, 2022

Join Contact center industry experts Brian Cantor and Sheila McGeeSmith and Cognigy’s Derek Roberti, as they take you on a step-by-step journey to identify your organization’s biggest CX needs and the rewards you can expect from CX transformation. With the benefit of data, real-world examples and use cases, you will learn where to plan and deploy AI-driven self-service at critical moments in your customer journey and how to prepare your operation for emerging self-service opportunities.

Join us on October 6th at 10 AM (CDT)

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ONSITE CONFERENCE | NETHERLANDS

CCW Europe Summit

October 3-5, 2022

Join us in Amsterdam for the CCW Europe! Engage in 3 days full of market-leading insights, interesting discussions and interactive networking with top thought leaders. Join our plenary session on October 4 at 16:35-17:00 and hear how Lufthansa Group used Conversational AI in its worst crisis to improve service accessibility and average handling times. Come and find us at our Booth #100!

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ONSITE CONFERENCE | Germany

Conversational AI Day

September 23, 2022

Register now for the valantic Conversational AI Day on September 23! We´re teaming up with our partner valantic to discuss future trends, project experiences and the benefits in the field of voice and chatbot development. Joining us at the event will be Salzburg AG and Toyota Motor Corporation, who will talk about their CAI projects and experiences. The event will be topped off with an exclusive tour of the automated Hamburg container terminal, so don´t miss out!

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LIVE-WEBINAR

Blended intelligence: Keys to Evolving from Contact Center to a True Customer Experience Center

September 21, 2022

In this webinar you’ll learn how contact centers are using blended intelligence to thrive in the new normal. Our experts will provide examples of how self-service, automated triage, swarming, knowledge management, and real-time decision intelligence tools can accelerate resolutions and create a world-class experience for all of your customers.  

Webinar begins at 2 PM (ET)

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ONSITE CONFERENCE | USA

InsureTech Connect (ITC)

September 20-22, 2022

Join Cognigy in Las Vegas for InsureTech Connect (ITC) September 20-22! You can find us at booth #2217. ITC Vegas is the world's largest insuretech event - offering unparalleled access to the most comprehensive and global gathering of tech entrepreneurs, investors, and insurance industry incumbents.

Register here.

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ONSITE CONFERENCE | UK

Conversational AI Summit

September 14-15, 2022

Join Cognigy in London for the Conversational AI Summit on September 14-15! Meet us among many other AI pioneers and discover how Conversational AI can improve customer experience & engagement. Come and hear from our guest speakers from Bosch Rexroth how to successfully scale chatbot development across a global enterprise. We also welcome you to have a chat with us at our Booth #12!

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ONSITE CONFERENCE | Germany

Digital X 2022

September 13-14, 2022

Join us at DIGITALISATION IN THE HEART OF COLOGNE "Shaping tomorrow together" - under this slogan, DIGITAL X 2022, Europe's leading digitisation initiative. This event will once again bring the biggest megatrends of digitisation to life in downtown Cologne on September 13 and 14 - and as a #TechBoost startup, Cognigy will be there!

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ONSITE CONFERENCE | UK

Contact Centre & Customer Services Summit

September 12-13, 2022

Cognigy is attending the Contact Centre & Customer Services Summit September 12-13 in Manchester to present how to power up your contact center with Conversational AI!
The Contact Centre & Customer Services Summit is an amazing opportunity for collaboration between those working in the industry, and those who provide the latest and greatest products and services to contact centre and customer service professionals.

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LIVE-WEBINAR

Accelerating Your CX Transformation Workshop

September 1, 2022
Attend an interactive, live workshop, led by AI CX specialist, Kane Simms.

The service experiences you deliver are critical to retaining and attracting customers, and to maintaining agent motivation.

Roll up your sleeves in this interactive workshop to map out a CX strategy that will deliver the next level of fast, frictionless, personalized and automated self-service – and next-level customer satisfaction. 

Workshop begins at 3 PM (CET)

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ONSITE CONFERENCE | Switzerland

AudioCodes & Friends Come Together

August 31, 2022

The current utility crisis in Europe means that contact center agents working in that industry will face unprecedented demand when it comes to customer service. How can these companies remain able to act and inform millions of customers within a short period of time? Join us at this special event hosted by our close technology partner Audiocodes on August 31, 2022 in Zurich. We will be there to discuss how the utilities industry can power up their contact centers with Conversational AI. Exceed customer expectations and drive agent satisfaction with Cognigy.AI!

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ONSITE CONFERENCE | USA

GBTA

August 14-17, 2022

Connect with Cognigy at the GBTA Convention, a global business travel event, this August 14-17. You can find Cognigy at booth #3312 where attendees can learn how to improve service quality, reduce costs and empower their support teams. We can't wait to see you there!

Register here.

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Online Conference

VentureBeat Transform 2022

July 27, 2022

Excited to hear Phil Heltewig Mubarak Alharbi Dave Michels and Dan Muse discuss "The Future of AI-based Customer Service" at VentureBeat Transform 2022! Watch their panel on July 27 at 11:30am PT - includes a live Q&A. VentureBeat is the #1 publisher in AI coverage, and this is their annual, flagship event—the leading event on applied AI for enterprise business and technology decision makers.

Learn more and register

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ONSITE CONFERENCE | USA

VentureBeat Transform 2022 | San Francisco

July 19, 2022

Stop by and say hello to Cognigy at this one day event at the Palace Hotel for The Data and AI Executive Summit. VentureBeat is the #1 publisher in AI coverage, and this is their annual, flagship event—the leading event on applied AI for enterprise business and technology decision-makers.

Learn more and register

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ONSITE CONFERENCE | USA

CCW Vegas

June 20-23, 2022

Join Cognigy at Caesars Forum for CCW Las Vegas June 20-23, 2022 to hear trends and strategies focused on customer service innovation and best practices. Attend the CCW Awards Gala on June 21 as Cognigy is a finalist for Workplace Innovation Excellence.

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LIVE-WEBINAR

Why the Next Step in CX Transformation is Agent Empowerment

June 21, 2022

In this mid-digital age, a clear message has emerged: automation can only take us so far. Join this webinar to hear guest speaker, Hayley Sutherland, senior analyst at IDC, and Sebastian Glock, product marketing lead at Cognigy, discuss why the next step in CX transformation lies in empowering agents through the latest innovations in AI.

Webinar at 3pm CET
Webinar at 9am PT 

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ONSITE CONFERENCE | AUSTRALIA

Contact Centre New Zealand Summit 2022

June 14-15, 2022

We’re off to see our New Zealand Whānau in June! Show us some Aroha <3 @ the 4th Annual Contact Centre New Zealand Summit. Making life easier for everyone is our goal, and we’d love to show you how by demonstrating our conversational AI to you! Catch dozens of speakers, network with others in the industry about driving digital transformation and elevating customer experience.

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ONSITE CONFERENCE | USA

NECCF 20th Annual Conference

June 14, 2022

Patriots fan? Join Cognigy and NECCF for their 20th annual event, the largest user-driven contact center conference and expo in the US! Held at the beautiful Gillette Stadium in Foxborough, MA, home of the New England Patriots, a private tour of the Patriot football team’s facilities is included for all attendees! Learn from the experts on how you can improve your contact center experience.

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ONSITE CONFERENCE | USA

World Class Digital Transformation America 2022

June 09-10, 2022

Get ready to be inspired at the World Class Digital Transformation America 2022, an exclusive B2B networking conference focused on digital transformation! Derek Roberti, VP of Technology at Cognigy will lead a "best practice presentation" on transforming service experiences with conversational AI, including understanding where you are in your journey and on the maturity scale.

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ONSITE CONFERENCE | USA

DIGIN

June 08-10, 2022

DIGIN is where the insurance community connects and collaborates to address the industry’s digital evolution. Join Cognigy and leaders at this conference in discussing how to shape the future of insurance in New Orleans June 8-10.

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ONSITE CONFERENCE | Germany

Conversational AI focus week with Deloitte

May 16-19, 2022

In this focus week, sponsored by Cognigy, Deloitte will “Walk the talk” together with industry pioneers, experts and leading vendors to showcase how Conversational AI is shaping the intelligent automation and transformation of Customer Service. This is a unique opportunity to hear how Lufthansa Group, Merck and Allianz Group have elevated their customer or employee services together with Deloitte and Cognigy.

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Online Conference

Chatbot Conference in Metaverse

April 12-14, 2022

The Chatbot Conference is in the Metaverse this year and Cognigy is a sponsor! Join thought leaders in AI, Chatbots, Virtual Assistants and Voice. Our VP of Technology will be presenting a special session called, The Devil is In the Details: Surprising Discoveries Around Building Voice Bots. See you there!

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Onsite Conference | USA

ScaleUp

April 06-07, 2022

Transform your AI strategy into commercial reality at this virtual and in-person conference, ScaleUp:AI. Cognigy is proud to be a sponsor of this event hosted by Insight Partners. Join the foremost thinkers, doers, users and investers. Gain exclusive new insights, hear how to unlock your growth potential and access masterclasses.

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Onsite Conference | USA

Customer Contact East

April 03-06, 2022

Join Cognigy and Frost & Sullivan for four days of networking at the 18th annual Customer Contact MindXchange event in Ft. Lauderdale, Florida. We are proud to be a sponsor and are ready to dive into conversations around customer experience and innovation.

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On-Demand Webinar

Semantic Automation with Conversational AI

March 31, 2022

What is the connection between semantic automation and conversational AI? Semantic technology leverages artificial intelligence to simulate how people understand language and process information. Conversational AI is the technology behind automated messaging and speech-enabled applications that make interactions between computers and humans more human-like. In this webinar, get a clear picture into two come together to provide better service experiences.

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On-Demand Webinar

AI-Powered Self-Service

March 30, 2022

Join this expert-packed webinar on self-service strategies and technologies. Hear how virtual agents are doing the work of thousands of agents, reducing calls and helping companies see higher ROI faster. Get insights into optimizing your best channels and how automated self-services can support millions of subscribers over social channels alone.

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Onsite Conference | USA

Enterprise Connect

March 21-24, 2022

Come meet us at Enterprise Connect in Orlando, Florida! Stop by booth #635 to see our award-winning conversational AI platform in action. Learn how Cognigy can help your business improve service quality, reduce operational costs, and support teams across the entire enterprise. Don't miss out on the conversation and collaboration; we'll see you there!

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Onsite Conference | USA

Call & Contact Center Expo

March 16-17, 2022

Proud to be speaking and to have a booth at the "ultimate exhibition" for the customer engagement industry: Call & Contact Center Expo in Vegas! During our session we will share insights into "Why Contact Centers’ Next Big Move is: Voice Bots". Swing by to say hi at our booth #3029.

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ON-DEMAND WEBINAR

Wie der Einsatz von Sprach- und Chatbots zum Kundenerlebnis wird und Ihre Betriebsprozesse optimiert

February 24, 2022 11:00 am - 12:15pm CET

In this joint webinar, you will learn how you can use valantic's expertise and Cognigy's outstanding technology to simplify and automate existing communication processes and connect additional systems. You will see both a hands-on customer example and a live demonstration of the solution. 

What you'll learn: 

  • General introduction into CAI 
  • Where to apply chatbots (industry-specific)
  • What qualifications/know-how you need to create a chatbot
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online-webinar

The State of AI in 2022: Trends and Predictions

January 25, 2022 06:00 pm CET

What are AI trends and predictions for this year? Find out in this webinar tomorrow! Hear perspectives from 4 tech leaders on how AI will impact businesses:

  • Key takeaways from 2021, and where we go from here
  • The top 5 AI and ML trends to look out for in 2022
  • How to keep up with trends in AI and implement them into your business processes and workflows

Register for free!

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On-Demand Webinar

Conversational AI Trends: Strategizing for 2022

December 9, 2021

Join senior research analyst at IDC, Hayley Sutherland, and CEO of Cognigy, Philipp Heltewig as they explore the roadmap for conversational automation, including market recommendations, data-driven insights and solution differentiators that will make the difference in how you approach 2022.

To be broadcast in 3 time zones -

North America: Register now

Europe: Register now

APAC: Register now

 

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On-Demand-Webinar | Germany

8. Customer Service Week

November 25, 2021

During the 8th Customer Service Week, several experts will present current topics and trends on customer service from a wide variety of perspectives in half-hour free webinars.

In a joint session with CCT Solutions and Cognigy, you will discover where and how you can use AI solutions to turn simple support into good customer discussions and thereby reduce costs and improve customer satisfaction.

 

 

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On-Demand Webinar | Germany

StrategieTage CRM, Callcenter & Marketing 2021

November 22-23, 2021

Enhance your skills at CRM, Callcenter and Marketing at the two-day event at Schloss Bensberg and join Cognigy in a Masterclass on "Successful call center automation with voice bots".

You'll hear Silas Dellwig speak on different topics: from IVR to virtual agents and learn, how you can exceed customer expectations and reduce costs with Conversational AI. 

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On-Demand-Webinar | Australia

Automating your way to sales success between Black Friday and Boxing Day

October 19, 2021 12pm-1pm AEDT

In our upcoming webinar on automating your way to sales success during the holiday period, Cognigy is joined by retail and customer experience experts from CXpert and Rise.CX.

In this webinar we will discuss changes in the retail market and customer expectations, and look at key success factors and real-life examples of Conversational AI implementations.

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On-Demand-Webinar | airline

Forrester, Lufthansa Group and Cognigy: Getting it right – How enterprises can maximize ROI from their conversational AI investments?

October 6, 2021 at 2 pm CET

Join us to an exclusive webinar, where Cognigy will bring to stage one of the world´s leading analysts in Conversational AI space and one of the most experienced experts in rolling out a global Conversational AI project. You will learn how you can get the most out of your investment from Conversational AI, and how to optimize teams, processes and technology for the best results.

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On-Demand-Webinar | USA

Conversational AI Practicality: Best Practices & Strategies

October 6, 2021 at 2 pm EST

With a history of missteps, how can businesses implement and use Conversational AI in a way that leads to a high-yielding, long-term solution?

Hear two AI experts share best practices and strategies on the adoption and application of conversational automation – and why this is an optimal time to embrace the innovation.

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On-Demand-Webinar | Human Resources

Self-service via Conversational AI & Contact Center Automation

September 14, 2021 8AM PST

A Conversational AI and Contact Center Automation integration is a game-changing combination. Together, Blue Prism and Cognigy bring access to legacy systems and traditionally manual processes to a modern conversational interface, saving agents time by handling verification and triage before a human gets involved.

Take your contact center automation to the next level through a natural-language interface. Register today!

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Live-Webinar

KI im Contact Center

July 29, 2022 at 2:00 pm CEST

Many contact center managers are turning to artificial intelligence to optimize their processes and reduce costs. Only in interaction with qualified service employees AI can fully play to its strengths and ensure high customer satisfaction.

Learn how a voice bot application is created in our live webinar with Stefan Kovacs, Managing Director at CCT Solutions and Christian Charbonnier, Director Alliances & Partnerships - D/A/CH at Cognigy on June 29, 2022 at 2:00 pm.

Webinar

Improving Customer Experience With AI & Omni-Channel

July 30, 2022 at 2 PM BST
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