Events

ONSITE CONFERENCE | USA

Enterprise Connect

March 27-29, 2023

Join Cognigy in Orlando for Enterprise Connect 2023 March 27-29!

Cognigy will be at booth #1200 to help you POWER UP you contact center with Conversational AI. You can get $500 off your pass with the code: COGNIGY.

See you there!

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ONSITE CONFERENCE | DUBAI

MENA Conversational AI Summit

March 14 - 15, 2023

Join Cognigy & IST Networks in Dubai for MENA Conversational AI Summit March 14 - 15!

We're teaming up with our partner IST Networks to discuss "Enterprise Conversational AI Strategy & role of Generative AI (OpenAI/ChatGPT)" on March 14 at 10:20 - 10:40. Also, we will be joining a panel discussion on March 15 at 13:45 - 14:20 talking about "Conversational Commerce - Reinventing Interactions in Retail & E-commerce". So don't miss out!

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ONSITE CONFERENCE | GERMANY

CCW 2023

February 28-March 02, 2023

We'll be in Berlin for the CCW 2023 from February 27 – March 02! We have a number of exciting speaking slots during the event including a presentation on February 27th from 11:00 - 11:30 with our customer Toyota Deutschland GmbH, so don't miss out! Register for the event now and don’t forget to stop by our booth #3G8/H7, Hall 3 while you're there!

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Partner Webinars

Power Up your Amazon Contact Center with Cognigy.AI

February 28, 2023

Join Cognigy & AWS on February 28th for an in-depth look at how you can leverage the AWS and Cognigy ecosystems to create an AI-first contact center that consistently delivers great customer experiences and business outcomes. 

Whether you’re a customer, partner, or trial user, don’t miss out on this opportunity to see how you can deliver top tier customer experiences to every customer, every time. 

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Upcoming Webinar

Cognigy.AI Quarterly Tech Update – Q1 2023

February 23, 2023

We’re excited to invite you to our upcoming Cognigy.AI Tech Update Webinar!

This webinar will provide you with a behind-the-scenes look at the latest developments of our platform, including Generative AI and voice-native features, new turnkey contact center integrations, and so much more.  

Don’t miss out on this opportunity to get the inside scoop directly from our product experts.

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On-Demand Webinars

POWER UP Your Contact Center with Generative AI and Cognigy.AI

In this webinar, you'll learn about the unprecedented opportunities of combining Generative AI and Cognigy.AI to revolutionize your customer service. 

Our experts will show you how to leverage Conversational AI to overcome the challenges of implementing Large Language Models and embrace Generative AI potential to unleash the future of CX.

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On-Demand Webinars

MasterClass: Predicting the Next Generation of Customer Service

Join contact center industry analyst and expert, Sheila McGeeSmith, Cognigy's Head of Product Marketing & Technology Evangelist, Sebastian Glock and Cognigy's SVP of Business Development & Strategy Hardy Myers, as they discuss emerging trends, new innovations and challenges that will be faced by enterprise contact centers in 2023. Specifically, Sheila, Sascha, and Hardy will focus on what is most likely going to impact CX and EX in 2023.

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On-Demand Webinars

MasterClass: How to Scale the Next Generation of Customer Self-Service

Join E.ON’s Satesh Kumar, Senior Conversational AI Consultant and Cognigy’s Evangelist and Head of Product Marketing Sebastian Glock, in conversation as they discuss the steps that E.ON has taken to deliver its 50 million customers a superior and differentiated experience through self-service and how it has reached 70% automaton. In this session, contact center leaders will learn how E.ON, one of the largest energy providers in Europe, successfully executed a strategy to deliver its customers an immersive, accurate and responsive experience. 

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On-Demand Webinars

MasterClass: How to Perfect the Next Generation of Customer Self-Service

Join Cognigy and contact center industry expert Brian Cantor as they define the steps and what to consider when implementing an end-to-end fully personalized customer experience that delivers a seamless self-service environment across all channels. You will learn how to secure stakeholder engagement, where barriers and dead ends can occur and how to avoid them. 

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On-Demand Webinars

MasterClass: How to Achieve the Next Generation of Customer Self-Service

Join Contact center industry experts Brian Cantor and Sheila McGeeSmith and Cognigy’s Derek Roberti, as they take you on a step-by-step journey to identify your organization’s biggest CX needs and the rewards you can expect from CX transformation. With the benefit of data, real-world examples and use cases, you will learn where to plan and deploy AI-driven self-service at critical moments in your customer journey and how to prepare your operation for emerging self-service opportunities.

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On-Demand Webinars

Blended intelligence: Keys to Evolving from Contact Center to a True Customer Experience Center

In this webinar you’ll learn how contact centers are using blended intelligence to thrive in the new normal. Our experts will provide examples of how self-service, automated triage, swarming, knowledge management, and real-time decision intelligence tools can accelerate resolutions and create a world-class experience for all of your customers.  

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On-Demand Webinar

Semantic Automation with Conversational AI

What is the connection between semantic automation and conversational AI? Semantic technology leverages artificial intelligence to simulate how people understand language and process information. Conversational AI is the technology behind automated messaging and speech-enabled applications that make interactions between computers and humans more human-like. In this webinar, get a clear picture into two come together to provide better service experiences.

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On-Demand Webinars

Why the Next Step in CX Transformation is Agent Empowerment

In this mid-digital age, a clear message has emerged: automation can only take us so far. Join this webinar to hear guest speaker, Hayley Sutherland, senior analyst at IDC, and Sebastian Glock, product marketing lead at Cognigy, discuss why the next step in CX transformation lies in empowering agents through the latest innovations in AI.

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On-Demand Webinar

AI-Powered Self-Service

Join this expert-packed webinar on self-service strategies and technologies. Hear how virtual agents are doing the work of thousands of agents, reducing calls and helping companies see higher ROI faster. Get insights into optimizing your best channels and how automated self-services can support millions of subscribers over social channels alone.

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ON-DEMAND WEBINAR

How the use of voice and chatbots becomes a customer experience and optimizes your business processes

In this joint webinar, you will learn how you can use valantic's expertise and Cognigy's outstanding technology to simplify and automate existing communication processes and connect additional systems. You will see both a hands-on customer example and a live demonstration of the solution. 

What you'll learn: 

  • General introduction into CAI 
  • Where to apply chatbots (industry-specific)
  • What qualifications/know-how you need to create a chatbot
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On-Demand Webinars

The State of AI in 2022: Trends and Predictions

What are AI trends and predictions for this year? Find out in this webinar tomorrow! Hear perspectives from 4 tech leaders on how AI will impact businesses:

  • Key takeaways from 2021, and where we go from here
  • The top 5 AI and ML trends to look out for in 2022
  • How to keep up with trends in AI and implement them into your business processes and workflows

 

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On-Demand Webinar

Conversational AI Trends: Strategizing for 2022

December 13-16, 2021

Join senior research analyst at IDC, Hayley Sutherland, and CEO of Cognigy, Philipp Heltewig as they explore the roadmap for conversational automation, including market recommendations, data-driven insights and solution differentiators that will make the difference in how you approach 2022.

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On-Demand-Webinar | Germany

8th Customer Service Week

During the 8th Customer Service Week, several experts presented current topics and trends on customer service from a wide variety of perspectives in half-hour free webinars.

In a joint session with CCT Solutions and Cognigy, you will discover where and how you can use AI solutions to turn simple support into good customer discussions and thereby reduce costs and improve customer satisfaction.

 

 

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On-Demand Webinar | Germany

StrategieTage CRM, Callcenter & Marketing 2021

March 27, 2023

Enhance your skills at CRM, Callcenter and Marketing at the two-day event at Schloss Bensberg and join Cognigy in a Masterclass on "Successful call center automation with voice bots".

You'll hear Silas Dellwig speak on different topics: from IVR to virtual agents and learn, how you can exceed customer expectations and reduce costs with Conversational AI. 

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On-Demand-Webinar | Australia

Automating your way to sales success between Black Friday and Boxing Day

In our upcoming webinar on automating your way to sales success during the holiday period, Cognigy is joined by retail and customer experience experts from CXpert and Rise.CX.

In this webinar we will discuss changes in the retail market and customer expectations, and look at key success factors and real-life examples of Conversational AI implementations.

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On-Demand-Webinar | airline

Forrester, Lufthansa Group and Cognigy: Getting it right – How enterprises can maximize ROI from their conversational AI investments?

Join us to an exclusive webinar, where Cognigy will bring to stage one of the world´s leading analysts in Conversational AI space and one of the most experienced experts in rolling out a global Conversational AI project. You will learn how you can get the most out of your investment from Conversational AI, and how to optimize teams, processes and technology for the best results.

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On-Demand-Webinar | USA

Conversational AI Practicality: Best Practices & Strategies

With a history of missteps, how can businesses implement and use Conversational AI in a way that leads to a high-yielding, long-term solution?

Hear two AI experts share best practices and strategies on the adoption and application of conversational automation – and why this is an optimal time to embrace the innovation.

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On-Demand-Webinar | Human Resources

Self-service via Conversational AI & Contact Center Automation

A Conversational AI and Contact Center Automation integration is a game-changing combination. Together, Blue Prism and Cognigy bring access to legacy systems and traditionally manual processes to a modern conversational interface, saving agents time by handling verification and triage before a human gets involved.

Take your contact center automation to the next level through a natural-language interface. Register today!

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