Events

5 PM (CET) | 4 PM (BST) | 8 AM (PDT)

Introducing Cognigy AI Copilot, more than just a tool—it's your agents' daily companion, delivering exceptional customer service right from the start. 

In this webinar, you'll discover:

- Beyond next-best replies: the transformative capabilities of AI Copilot

- How AI Copilot fosters multi-level human-AI collaboration

- Combining Generative and Conversational AI for unparalleled agent empowerment

- A look under the hood: How AI Copilot integrates into your contact center ecosystem

In this virtual session on "Understanding AI in Customer Service" you will learn:

• The Journeycall contact centre's experience of implementing AI in their customer service model
• The art of the possible in customer service AI
• How to avoid the 6 mistakes organisations make when implementing AI in customer service
• Customer FAQ's answered

Contact Center stehen am Scheideweg: Die Erwartungen der Kunden steigen, während Fachkräftemangel und steigende Löhne den Druck auf die Branche erhöhen. Künstliche Intelligenz (KI) nimmt bei der Bewältigung dieser Herausforderungen sowie für die Zukunftssicherung von Contact Centern eine Schlüsselrolle ein.

Gemeinsam mit InVision zeigen wir Ihnen, wie Sie mit KI Ihren Kundenservice aufs nächste Level heben.

Each quarter, Cognigy's product experts come together to provide you with an update on the most significant improvements we've made to Cognigy.AI in the past months.

This edition will cover the latest Generative AI updates, multimodal journeys with Cognigy xApps, Agent Assist and Live Agent enhancements, Flow Nodes upgrades, and much more!

Hear from industry experts from Foundever and Cognigy we will discuss how AI can help transform E-commerce operations — to reduce costs, increase revenue, and see the fastest time-to-value.  

In this webinar, you will discover: 

How can you realize the full potential of AI? This webinar will provide the answers!

Join Principal Analyst Brian Cantor and Technology Evangelist Sebastian Glock to learn more about:

- Fact vs. fiction regarding generative AI's ability to transform customer contact

- The biggest CX pain points

- Secret to quickly deploying bots that are effective, accurate, and personalized

and more!

As the world of Conversational AI continues to evolve rapidly, we are thrilled to unveil our newest product updates that promise to make bot development and conversation design even more seamless and intuitive for all CAI professionals.

Join us for a roundup of the best enhancements that we’ve made to our platform in the past months.

This webinar will provide you with a behind-the-scenes look at the latest developments of our platform, including Generative AI and voice-native features, new turnkey contact center integrations, and so much more.  

Don’t miss out on this opportunity to get the inside scoop directly from our product experts.

In this webinar, you'll learn about the unprecedented opportunities of combining Generative AI and Cognigy.AI to revolutionize your customer service. 

Our experts will show you how to leverage Conversational AI to overcome the challenges of implementing Large Language Models and embrace Generative AI potential to unleash the future of CX.

Join contact center industry analyst and expert, Sheila McGeeSmith, Cognigy's Head of Product Marketing & Technology Evangelist, Sebastian Glock and Cognigy's SVP of Business Development & Strategy Hardy Myers, as they discuss emerging trends, new innovations and challenges that will be faced by enterprise contact centers in 2023. Specifically, Sheila, Sascha, and Hardy will focus on what is most likely going to impact CX and EX in 2023.

Join E.ON’s Satesh Kumar, Senior Conversational AI Consultant and Cognigy’s Evangelist and Head of Product Marketing Sebastian Glock, in conversation as they discuss the steps that E.ON has taken to deliver its 50 million customers a superior and differentiated experience through self-service and how it has reached 70% automaton. In this session, contact center leaders will learn how E.ON, one of the largest energy providers in Europe, successfully executed a strategy to deliver its customers an immersive, accurate and responsive experience. 

Join Cognigy and contact center industry expert Brian Cantor as they define the steps and what to consider when implementing an end-to-end fully personalized customer experience that delivers a seamless self-service environment across all channels. You will learn how to secure stakeholder engagement, where barriers and dead ends can occur and how to avoid them. 

Join Contact center industry experts Brian Cantor and Sheila McGeeSmith and Cognigy’s Derek Roberti, as they take you on a step-by-step journey to identify your organization’s biggest CX needs and the rewards you can expect from CX transformation. With the benefit of data, real-world examples and use cases, you will learn where to plan and deploy AI-driven self-service at critical moments in your customer journey and how to prepare your operation for emerging self-service opportunities.

In this webinar you’ll learn how contact centers are using blended intelligence to thrive in the new normal. Our experts will provide examples of how self-service, automated triage, swarming, knowledge management, and real-time decision intelligence tools can accelerate resolutions and create a world-class experience for all of your customers.  

What is the connection between semantic automation and conversational AI? Semantic technology leverages artificial intelligence to simulate how people understand language and process information. Conversational AI is the technology behind automated messaging and speech-enabled applications that make interactions between computers and humans more human-like. In this webinar, get a clear picture into two come together to provide better service experiences.

In this mid-digital age, a clear message has emerged: automation can only take us so far. Join this webinar to hear guest speaker, Hayley Sutherland, senior analyst at IDC, and Sebastian Glock, product marketing lead at Cognigy, discuss why the next step in CX transformation lies in empowering agents through the latest innovations in AI.

Join this expert-packed webinar on self-service strategies and technologies. Hear how virtual agents are doing the work of thousands of agents, reducing calls and helping companies see higher ROI faster. Get insights into optimizing your best channels and how automated self-services can support millions of subscribers over social channels alone.

Join senior research analyst at IDC, Hayley Sutherland, and CEO of Cognigy, Philipp Heltewig as they explore the roadmap for conversational automation, including market recommendations, data-driven insights and solution differentiators that will make the difference in how you approach 2022.