Cognigy named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for the Second Year in a Row! Access a complimentary copy.
Transform contact center experiences and exceed customer expectations with fully pre-trained AI Agents.
Virtual Agents
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
AI Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Our Partners
Dive into our global ecosystem of leading business and technology partners
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreNuuday Selects Cognigy to Revolutionize its Customer Service with AI Agents
Learn moreCognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner® Voice of the Customer Report
Learn moreCognigy Named on Sifted's B2B SaaS Rising 100 List: Excelling in the European B2B SaaS Landscape
Learn moreTransform contact center experiences and exceed customer expectations with fully pre-trained AI Agents.
Virtual Agents
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
AI Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Our Partners
Dive into our global ecosystem of leading business and technology partners
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreNuuday Selects Cognigy to Revolutionize its Customer Service with AI Agents
Learn moreCognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner® Voice of the Customer Report
Learn moreCognigy Named on Sifted's B2B SaaS Rising 100 List: Excelling in the European B2B SaaS Landscape
Learn moreUnsere exklusive und interaktive Expertenrunde bietet Ihnen einen umfassenden Einblick in die neuesten Entwicklungen und gewährt Ihnen spannende Einblicke in die Zukunft. Darüber hinaus haben Sie die einzigartige Gelegenheit, zu erfahren, wie die ARAG den Kundenservice durch den Einsatz von KI-Agenten revolutioniert.
Seien Sie Teil dieses wichtigen Dialogs, wenn es darum geht, die Zukunft des Kundenservice in der Versicherungsbranche neu zu gestalten.
Unsere exklusive und interaktive Expertenrunde bietet Ihnen einen umfassenden Einblick in die neuesten Entwicklungen und gewährt Ihnen spannende Einblicke in die Zukunft. Darüber hinaus haben Sie die einzigartige Gelegenheit, zu erfahren, wie die ARAG den Kundenservice durch den Einsatz von KI-Agenten revolutioniert.
Seien Sie Teil dieses wichtigen Dialogs, wenn es darum geht, die Zukunft des Kundenservice in der Versicherungsbranche neu zu gestalten.
E.ON präsentiert die KI-Agenten Jane und Robin, zwei von über 30 KI-Agenten des E.ON-Konzerns. Die E.ON KI-Agenten führen mehrere Millionen Gespräche jährlich, automatisieren über 70% aller Konversationen, verbessern den CSAT Score, steigern die Kundenbindung, bieten Self-Service rund um die Uhr, entlasteten das Contact Center und senken die operativen Kosten.
Cognigy stellt die Technologie hinter diesen Erfolgen vor und gibt Praxistipps wie KI erfolgreich in Contact Centern eingesetzt werden kann und wie Mensch und KI im Kundenservice zusammenarbeiten.
5 PM (CET) | 4 PM (BST) | 8 AM (PDT)
Introducing Cognigy AI Copilot, more than just a tool—it's your agents' daily companion, delivering exceptional customer service right from the start.
In this webinar, you'll discover:
- Beyond next-best replies: the transformative capabilities of AI Copilot
- How AI Copilot fosters multi-level human-AI collaboration
- Combining Generative and Conversational AI for unparalleled agent empowerment
- A look under the hood: How AI Copilot integrates into your contact center ecosystem
Introducing Cognigy AI Copilot, more than just a tool—it's your agents' daily companion, delivering exceptional customer service right from the start.
In this webinar, you'll discover:
Discover the future of customer service at the CCV Jahrestagung! Cognigy is a proud sponsor of this year's event of the Customer Service & Call Center Verband Deutschland e. V. (CCV).
Miray Celenk Sarac, Senior Consultant and Conversational AI Expert at E.ON and Sascha Poggemann, COO & Co-Founder of Cognigy will talk about "E.ONs KI-Agenten: Pioniere im Kundenservice der Zukunft".
We hope to see you there!
This session titled Navigating the Chat GPT Era, Practical shifts in Customer Experience takes us through the evolution of service thanks to modern AI. Alan Ranger of Cognigy will take you through their cutting-edge Chatbot and AI Agent solutions, combining Generative and Conversational AI, and showcase real-world examples that are revolutionizing the customer service industry.
This session titled Navigating the Chat GPT Era, Practical shifts in Customer Experience takes us through the evolution of service thanks to modern AI. Alan Ranger of Cognigy will take you through their cutting-edge Chatbot and AI Agent solutions, combining Generative and Conversational AI, and showcase real-world examples that are revolutionizing the customer service industry.
In this virtual session on "Understanding AI in Customer Service" you will learn:
In this virtual session on "Understanding AI in Customer Service" you will learn:
Customer Service has entered the era of AI-based automation. Generative AI combined with Conversational AI are enabling new solutions that are transforming CX, refining the role of agents and significantly improving the efficiency of the contact center.
What are the keys to success and what are common mistakes to avoid?
Join this session to hear about learnings and unforeseen challenges from leading brands, as well as best practices and expert strategies that will put you ahead of the curve during your transformative CX journey.
Customer Service has entered the era of AI-based automation. Generative AI combined with Conversational AI are enabling new solutions that are transforming CX, refining the role of agents and significantly improving the efficiency of the contact center.
What are the keys to success and what are common mistakes to avoid?
Join this session to hear about learnings and unforeseen challenges from leading brands, as well as best practices and expert strategies that will put you ahead of the curve during your transformative CX journey.
Contact Center stehen am Scheideweg: Die Erwartungen der Kunden steigen, während Fachkräftemangel und steigende Löhne den Druck auf die Branche erhöhen. Künstliche Intelligenz (KI) nimmt bei der Bewältigung dieser Herausforderungen sowie für die Zukunftssicherung von Contact Centern eine Schlüsselrolle ein.
Gemeinsam mit InVision zeigen wir Ihnen, wie Sie mit KI Ihren Kundenservice aufs nächste Level heben.
Contact Center stehen am Scheideweg: Die Erwartungen der Kunden steigen, während Fachkräftemangel und steigende Löhne den Druck auf die Branche erhöhen. Künstliche Intelligenz (KI) nimmt bei der Bewältigung dieser Herausforderungen sowie für die Zukunftssicherung von Contact Centern eine Schlüsselrolle ein.
Im gemeinsamen Webinar mit InVision zeigen wir Ihnen Möglichkeiten auf, die sich aus der Nutzung von KI im Kundenservice ergeben - Effizienzsteigerungen, Kostensenkung, verbesserte Kundenerlebnisse und zufriedenere Mitarbeitende.
Each quarter, Cognigy's product experts come together to provide you with an update on the most significant improvements we've made to Cognigy.AI in the past months.
This edition will cover the latest Generative AI updates, multimodal journeys with Cognigy xApps, Agent Assist and Live Agent enhancements, Flow Nodes upgrades, and much more!
As the world of Conversational AI continues to evolve rapidly, we are thrilled to unveil our newest product updates that promise to make bot development and conversation design even more seamless and intuitive for all CAI professionals.
Join us for a roundup of the best enhancements that we’ve made to our platform in the past months.
Hear from industry experts from Foundever and Cognigy we will discuss how AI can help transform E-commerce operations — to reduce costs, increase revenue, and see the fastest time-to-value.
In this webinar, you will discover:
- Latest trends and eye-opening stats on the use of AI in customer serviceIndustry experts from Foundever and Cognigy we will discuss how AI can help transform E-commerce operations — to reduce costs, increase revenue, and see the fastest time-to-value.
In a few short months, the emergence of generative AI has forced contact center leadership to reassess people, process and technology strategies. And the disruption is only accelerating.
Join ICMI and Cognigy to examine where AI is already impacting the contact center, find out what’s changed since Chat GPT and other Gen AI solutions exploded onto the market, and to explore the potential benefits and challenges unleashed by this powerful technology.
In a few short months, the emergence of generative AI has forced contact center leadership to reassess people, process and technology strategies. And the disruption is only accelerating.
Join ICMI and Cognigy to examine where AI is already impacting the contact center, find out what’s changed since Chat GPT and other Gen AI solutions exploded onto the market, and to explore the potential benefits and challenges unleashed by this powerful technology.
Join Cognigy and CDI Services for an exclusive webinar on May 17th at 4pm CET featuring guest speaker Arbnor Feka, IT Service Owner Conversational AI Platforms at E.ON Digital.
You'll learn how E.ON transformed their code-heavy, legacy chatbot landscape into a scalable Conversational AI platform that serves over 50+ million customers.
Don't miss out!
How can you realize the full potential of AI? This webinar will provide the answers!
Join Principal Analyst Brian Cantor and Technology Evangelist Sebastian Glock to learn more about:
- Fact vs. fiction regarding generative AI's ability to transform customer contact
- The biggest CX pain points
- Secret to quickly deploying bots that are effective, accurate, and personalized
and more!
How can you realize the full potential of AI? This webinar will provide the answers!
Join Principal Analyst Brian Cantor and Technology Evangelist Sebastian Glock to learn more about:
As the world of Conversational AI continues to evolve rapidly, we are thrilled to unveil our newest product updates that promise to make bot development and conversation design even more seamless and intuitive for all CAI professionals.
Join us for a roundup of the best enhancements that we’ve made to our platform in the past months.
As the world of Conversational AI continues to evolve rapidly, we are thrilled to unveil our newest product updates that promise to make bot development and conversation design even more seamless and intuitive for all CAI professionals.
Join us for a roundup of the best enhancements that we’ve made to our platform in the past months.
Join Cognigy & AWS for an in-depth look at how you can leverage the AWS and Cognigy ecosystems to create an AI-first contact center that consistently delivers great customer experiences and business outcomes.
Whether you’re a customer, partner, or trial user, don’t miss out on this opportunity to see how you can deliver top tier customer experiences to every customer, every time.
Join Cognigy & AWS for an in-depth look at how you can leverage the AWS and Cognigy ecosystems to create an AI-first contact center that consistently delivers great customer experiences and business outcomes.
This webinar will provide you with a behind-the-scenes look at the latest developments of our platform, including Generative AI and voice-native features, new turnkey contact center integrations, and so much more.
Don’t miss out on this opportunity to get the inside scoop directly from our product experts.
We’re excited to invite you to our upcoming Cognigy.AI Tech Update Webinar!
This webinar will provide you with a behind-the-scenes look at the latest developments of our platform, including Generative AI and voice-native features, new turnkey contact center integrations, and so much more.
Don’t miss out on this opportunity to get the inside scoop directly from our product experts.
In this webinar, you'll learn about the unprecedented opportunities of combining Generative AI and Cognigy.AI to revolutionize your customer service.
Our experts will show you how to leverage Conversational AI to overcome the challenges of implementing Large Language Models and embrace Generative AI potential to unleash the future of CX.
In this webinar, you'll learn about the unprecedented opportunities of combining Generative AI and Cognigy.AI to revolutionize your customer service.
Our experts will show you how to leverage Conversational AI to overcome the challenges of implementing Large Language Models and embrace Generative AI potential to unleash the future of CX.
Don't miss out on this opportunity to take your business to the next level.
Join contact center industry analyst and expert, Sheila McGeeSmith, Cognigy's Head of Product Marketing & Technology Evangelist, Sebastian Glock and Cognigy's SVP of Business Development & Strategy Hardy Myers, as they discuss emerging trends, new innovations and challenges that will be faced by enterprise contact centers in 2023. Specifically, Sheila, Sascha, and Hardy will focus on what is most likely going to impact CX and EX in 2023.
Join contact center industry analyst and expert, Sheila McGeeSmith, Cognigy's co-founder and COO Sascha Poggemann and Cognigy's SVP of Business Development & Strategy Hardy Myers, as they discuss emerging trends, new innovations and challenges that will be faced by enterprise contact centers in 2023. Specifically, Sheila, Sascha, and Hardy will focus on what is most likely going to impact CX and EX in 2023.
Join E.ON’s Satesh Kumar, Senior Conversational AI Consultant and Cognigy’s Evangelist and Head of Product Marketing Sebastian Glock, in conversation as they discuss the steps that E.ON has taken to deliver its 50 million customers a superior and differentiated experience through self-service and how it has reached 70% automaton. In this session, contact center leaders will learn how E.ON, one of the largest energy providers in Europe, successfully executed a strategy to deliver its customers an immersive, accurate and responsive experience.
Join E.ON’s Satesh Kumar, Senior Conversational AI Consultant and Cognigy’s Evangelist and Head of Product Marketing Sebastian Glock, in conversation as they discuss the steps that E.ON has taken to deliver its 50 million customers a superior and differentiated experience through self-service and how it has reached 70% automaton.
Join Cognigy and contact center industry expert Brian Cantor as they define the steps and what to consider when implementing an end-to-end fully personalized customer experience that delivers a seamless self-service environment across all channels. You will learn how to secure stakeholder engagement, where barriers and dead ends can occur and how to avoid them.
Join Cognigy and contact center industry expert Brian Cantor as they define the steps and what to consider when implementing an end-to-end fully personalized customer experience that delivers a seamless self-service environment across all channels. You will learn how to secure stakeholder engagement, where barriers and dead ends can occur and how to avoid them.
Join Contact center industry experts Brian Cantor and Sheila McGeeSmith and Cognigy’s Derek Roberti, as they take you on a step-by-step journey to identify your organization’s biggest CX needs and the rewards you can expect from CX transformation. With the benefit of data, real-world examples and use cases, you will learn where to plan and deploy AI-driven self-service at critical moments in your customer journey and how to prepare your operation for emerging self-service opportunities.
Join Cognigy and contact center industry expert Brian Cantor as they define the steps and what to consider when implementing an end-to-end fully personalized customer experience that delivers a seamless self-service environment across all channels.
In this webinar you’ll learn how contact centers are using blended intelligence to thrive in the new normal. Our experts will provide examples of how self-service, automated triage, swarming, knowledge management, and real-time decision intelligence tools can accelerate resolutions and create a world-class experience for all of your customers.
In this webinar you’ll learn how contact centers are using blended intelligence to thrive in the new normal. Our experts will provide examples of how self-service, automated triage, swarming, knowledge management, and real-time decision intelligence tools can accelerate resolutions and create a world-class experience for all of your customers.
What is the connection between semantic automation and conversational AI? Semantic technology leverages artificial intelligence to simulate how people understand language and process information. Conversational AI is the technology behind automated messaging and speech-enabled applications that make interactions between computers and humans more human-like. In this webinar, get a clear picture into two come together to provide better service experiences.
What is the connection between semantic automation and conversational AI? Semantic technology leverages artificial intelligence to simulate how people understand language and process information. Conversational AI is the technology behind automated messaging and speech-enabled applications that make interactions between computers and humans more human-like. In this webinar, get a clear picture into two come together to provide better service experiences.
In this mid-digital age, a clear message has emerged: automation can only take us so far. Join this webinar to hear guest speaker, Hayley Sutherland, senior analyst at IDC, and Sebastian Glock, product marketing lead at Cognigy, discuss why the next step in CX transformation lies in empowering agents through the latest innovations in AI.
In this mid-digital age, a clear message has emerged: automation can only take us so far. Join this webinar to hear guest speaker, Hayley Sutherland, senior analyst at IDC, and Sebastian Glock, product marketing lead at Cognigy, discuss why the next step in CX transformation lies in empowering agents through the latest innovations in AI.
Join this expert-packed webinar on self-service strategies and technologies. Hear how virtual agents are doing the work of thousands of agents, reducing calls and helping companies see higher ROI faster. Get insights into optimizing your best channels and how automated self-services can support millions of subscribers over social channels alone.
Join this expert-packed webinar on self-service strategies and technologies. Hear how virtual agents are doing the work of thousands of agents, reducing calls and helping companies see higher ROI faster. Get insights into optimizing your best channels and how automated self-services can support millions of subscribers over social channels alone.
In this joint webinar, you will learn how you can use valantic's expertise and Cognigy's outstanding technology to simplify and automate existing communication processes and connect additional systems. You will see both a hands-on customer example and a live demonstration of the solution.
What you'll learn:
What are AI trends and predictions for this year? Find out in this webinar tomorrow! Hear perspectives from 4 tech leaders on how AI will impact businesses:
Join senior research analyst at IDC, Hayley Sutherland, and CEO of Cognigy, Philipp Heltewig as they explore the roadmap for conversational automation, including market recommendations, data-driven insights and solution differentiators that will make the difference in how you approach 2022.
During the 8th Customer Service Week, several experts presented current topics and trends on customer service from a wide variety of perspectives in half-hour free webinars.
In a joint session with CCT Solutions and Cognigy, you will discover where and how you can use AI solutions to turn simple support into good customer discussions and thereby reduce costs and improve customer satisfaction.
Enhance your skills at CRM, Callcenter and Marketing at the two-day event at Schloss Bensberg and join Cognigy in a Masterclass on "Successful call center automation with voice bots".
You'll hear Silas Dellwig speak on different topics: from IVR to virtual agents and learn, how you can exceed customer expectations and reduce costs with Conversational AI.
In our upcoming webinar on automating your way to sales success during the holiday period, Cognigy is joined by retail and customer experience experts from CXpert and Rise.CX.
In this webinar we will discuss changes in the retail market and customer expectations, and look at key success factors and real-life examples of Conversational AI implementations.
Join us to an exclusive webinar, where Cognigy will bring to stage one of the world´s leading analysts in Conversational AI space and one of the most experienced experts in rolling out a global Conversational AI project. You will learn how you can get the most out of your investment from Conversational AI, and how to optimize teams, processes and technology for the best results.
With a history of missteps, how can businesses implement and use Conversational AI in a way that leads to a high-yielding, long-term solution?
Hear two AI experts share best practices and strategies on the adoption and application of conversational automation – and why this is an optimal time to embrace the innovation.
A Conversational AI and Contact Center Automation integration is a game-changing combination. Together, Blue Prism and Cognigy bring access to legacy systems and traditionally manual processes to a modern conversational interface, saving agents time by handling verification and triage before a human gets involved.
Take your contact center automation to the next level through a natural-language interface. Register today!
Learn more about our most recent events in the Cognigy News & Announcement blog