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WEBINAR

Künstliche Intelligenz im Kundenservice – Sicher und geprüft nach AIC4 [DE]

Wie schafft man eine vertrauenswürdige und erklärbare KI-Lösung? Wie stellt man sicher, dass die Funktionalitäten der Lösung mit allen rechtlichen und ethischen Aspekten konform sind?
In diesem Webinar erläutern Cognigy und die Deutsche Telekom, wie man im Zusammenspiel von SW, Hosting, Betrieb und Support einen AIC4-attestierten KI-Service gewährleisten kann.
June 22, 2021 10:00 AM CET
Conference

Total Experience – ich, mein Messenger und die Maschine

Mit dem Einsatz von AI Automation und einer Omnichannel Kommunikationsplattform sind Unternehmen in der Lage Ihr Servicelevel signifikant zu optimieren und sich in einer sich ständig verändernden digitalen Landschaft weiter zu entwickeln.

Wir wollen Ihnen hier verwertbare, praktische Antworten geben, erste Ideen für Ihren Blueprint für eine Mensch-Maschine-Mensch Kommunikation, die Bestand und vor allem Akzeptanz auf allen Seiten hat.

Speaker: Stefan Kovacs – CCT Solutions, Robert Henkel – RingCentral, Marc Schneider – Cognigy

June 25, 2021 CEST
Conference

Künstliche Intelligenz für Versicherungen

  • Corona als Enabler und Katalysator für Digitalisierung – gilt das auch für die KI?
  • Künstliche Intelligenz – Chancen und Herausforderungen für die Assekuranz
  • Praxisbeispiele und Einsatzmöglichkeiten von KI in Versicherungssparten (Personen/Sach) und -Querschnittsfunktionen (Vertrieb/Betrieb/Schaden/Leistung)
  • Der Mensch im Mittelpunkt? KI – Herausforderung für MitarbeiterInnen und KundenInnen
  • Ist Künstliche Intelligenz überhaupt versicherbar – wenn ja, wie?
June 28, 2021 CEST
Webinar

How Leading Companies Use Conversational AI to Supercharge Customer Service

In just 30 minutes you will learn about:

  • Challenges and Opportunities for 2021 in the customer service space, including digitization, increasing cost efficiency, reducing waiting times and much more.
  • What Conversational AI means and how it is transforming the future - we will dive into its magic: From Siri to Alexa, to smart watches and smart cars.
  • Use Cases & Time-To-ROI - hear how leading companies identify use cases and look at your the potential ROI of your Conversational AI project.
  • How to Start with Conversational AI - see you a detailed estimated project timeline from kick-off until your first go-live.
June 29, 2021 CEST
Roundtable

Tippen & Wischen ade, Natural Language juchhe?

Komplexe neue Welt – die Funktionen vieler Geräte und Systeme werden komplexer und die User Interfaces (UI‘s) damit häufig unübersichtlich und schwer bedienbar. Tastaturen oder graphische Benutzeroberflächen werden dabei immer mehr durch Sprachein- und Ausgabe ergänzt. Spätestens mit der Einführung der Smart Speaker ist die Bedienung via Sprache im Alltag angekommen. Beispiele finden sich im Smart Home, bei Smart TV‘s, oder bei der Bedienung des Boardcomputers im Auto. Die maschinelle Verarbeitung gesprochener und geschriebener Sprache – auch als Natural Language Processing (NLP) bezeichnet - wird aber auch in Business-Anwendungen immer häufiger eingesetzt.
Im Experten-Roundtable am 30.6.2021 wollen wir wesentliche Aspekte diskutieren, u.a. die Nutzerfreundlichkeit, die bessere Nutzung von Big Data oder die Rolle von KI hinter der Sprachein- und –ausgabe.
June 30, 2021 CEST
Webinar

Transforming DX for Retail with Conversational AI

Over the last several years, retail all over the world has been shaped by fast-changing consumer behavior and the coming together of online and offline to jointly drive sales. The pandemic has highlighted the interdependency of online and offline experiences, and retail brands are looking at redefining and redesigning their customer experiences to stay ahead in an omnichannel retail world. Join us and explore how providing a conversational omnichannel experience is critical to powering long-lasting customer relationships.
July 2, 2021 SGT/CEST
Webinar

Extending Your CX Using Conversational AI and RPA

Most businesses using automation technologies aren't maximizing the potential of their investment. For too long, two powerful automation technologies have taken different paths in the enterprise. Robotic Process Automation (RPA) found its home primarily in the back-office, automating processes in the CFO organization. While chatbots or virtual agents have lived in the domain of Customer Experience, automating interactions with users through a natural language interface. Nowhere are these technologies better combined than in the contact center, a place where chatbots are new and RPA is often unknown. Conversational AI expands reach by connecting end-users with automated processes.
July 8, 2021 CEST
Webinar

Conversational AI for Business Process Automation With Use Cases (Japanese)

In this webinar, join Philipp Heltewig, CEO of Cognigy, to discuss the power of conversational AI, which directly connects demands from customers or employees and business systems in the backend.

We are going to introduce three use cases of conversational AI:

  • Internal Process Automation
  • Contact Center Automation
  • Virtual Assistance for Human Agents
July 8, 2021
CONFERENCE

Future of Financial Services, Melbourne 2021

Join us for Melbourne’s only dedicated technology and innovation in financial services conference. The event will bring together 400+ technology, digital, and strategy executives from Australia’s leading banks, insurers, and superannuation providers and will feature industry thought-leaders that present the latest industry trends and emerging disruptive technologies – including AI, robotic process automation, Open APIs, cloud computing – and strategies that position their organisations at the vanguard of digital innovation.
July 21, 2021 AEST
Webinar

Scaling Communications in a Crisis Using Virtual Agents

Watch this webinar to get perspective on how virtual agents are helping companies handle and respond to problems and questions faster, eliminating wait times and delivering critical information in a time of need.
July 22, 2021 10 am PST
Virtual Conference

Ai4 2021

Over three days, the Ai4 2021 Summit brings together business leaders and data practitioners to facilitate the adoption of artificial intelligence and machine learning technology. Join us at the industry’s most impactful AI event.
August 17, 2021
CONFERENCE

Future of Financial Services, Sydney 2021

FST Media’s flagship event and the largest of its kind in the Southern Hemisphere, the Future of Financial Services, Sydney has established itself as the most important tech-focused event on the industry’s calendar, setting the digital agenda for 2022 and beyond.

The conference facilitates necessary conversations and debate among 1,000 industry peers, connecting individuals and organisations with the latest insights and transformational trends in technology and innovation.

November 9, 2021 AEST
Virtual Conference

600Minutes Marketing and CX

Join us at the upcoming 600Minutes Marketing and CX as leading experts will bring fresh insights on new innovations and solutions that are shaping the future of consumer journeys. Get inspired by the latest marketing technologies, trends and best practices that will drive organizational growth efficiently. Don't miss out on our exclusive virtual 1-to-1 meetings with top-level chief executives and key decision makers from leading organizations. Gain insights and expand your business opportunities virtually at our 600Minutes Marketing and CX!
October 13, 2021 CEST
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