Events

ONSITE CONFERENCE | SPAIN

Gartner IT Symposium/Xpo

November 6-10, 2023

We’re headed to Barcelona for the Gartner IT Symposium/Xpo™ 2023!

Be sure to stop by Cognigy’s booth to learn how our AI Agents are shaping the future of customer service.

We can’t wait to see you there!

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VIRTUAL CONFERENCE | GERMANY

Contact Center Summit 2023

October 18-19, 2023

Register now for Contact Center Summit 2023 and connect with Cognigy! 

Be sure to join our keynote session “Wie Generative AI die Contact Center revolutioniert” on 19th October at 11:00 and our presentation “Let’s shape the Future of Contact Center” on 19th October at 12:00.

We can’t wait see you there!

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ONSITE CONFERENCE | Orlando, FL

ICMI Contact Center Expo

October 16-19, 2023

Join us in Orlando, FL for the ICMI Contact Center Expo!

Be sure to stop by our booth #313 and join us for our Lunch and Learn session: GPT-powered AI Agents and Agent Assist: Keys to Success & Mistakes to Avoid.

Use our discount code: COG400 - for $400 off any Conference Pass.

See you there! 

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ONSITE CONFERENCE | USA

Gartner IT Symposium/Xpo

October 16-19, 2023

We're headed to Orlando in October for the Gartner IT Symposium/Xpo!

Be sure to stop by Cognigy's booth #1136 and join us for our speaking session about How Not to Sabotage Your Generative AI (LLM) Project. 

Use our discount code for $475 of your pass: SYM33EDC and join us at the event.

See you there!

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ONSITE CONFERENCE | GERMANY

StrategieTage CRM, Callcenter & Marketing

October, 16-17, 2023

Join us in Schloss Bensberg for StrategieTage CRM, Callcenter & Marketing!

Meet our Cognigy experts at our meeting lounge to learn how we transform enterprise contact centers with our AI Agents. Also, join us for our masterclass session about ,,KI im Call Center: Die erfolgreichsten Praxis-Strategien für besseren Kundenservice" on 17th October.

See you there!

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ONSITE CONFERENCE | THE NETHERLANDS

Customer Contact Week Europe

October 9-11, 2023

Meet us in Amsterdam for CCW Europe!

Join our pre-conference workshop, engaging plenary session, and interactive discussion group to learn how Cognigy is shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. Also, be sure to stop by our booth #51.

We can't wait to see you there!

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ONSITE CONFERENCE | GERMANY

ICEM Summit Berlin

September 27-28, 2023

Meet Cognigy in Berlin for ICEM Summit!

Engage with global experts, explore insightful case studies, and grasp pioneering strategies. Cognigy will be there to show how we transform enterprise contact centers with our AI agents - powered by Generative and Conversational AI.

Don't miss out - register today!

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Upcoming Webinar

Evolution im Contact Center - wie Mensch und KI zusammenarbeiten

September 26, 2023

Contact Center stehen am Scheideweg: Die Erwartungen der Kunden steigen, während Fachkräftemangel und steigende Löhne den Druck auf die Branche erhöhen. Künstliche Intelligenz (KI) nimmt bei der Bewältigung dieser Herausforderungen sowie für die Zukunftssicherung von Contact Centern eine Schlüsselrolle ein.

Gemeinsam mit InVision zeigen wir Ihnen, wie Sie mit KI Ihren Kundenservice aufs nächste Level heben.

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ONSITE CONFERENCE | GERMANY

DIGITAL X 2023

September 20-21, 2023

Meet Cognigy at DIGITAL X in Quartier Stadtgarten and learn how customers and agents can be supported with Cognigy.AI - powered by Generative and Conversational AI.
Don't miss our presentation "Kein Science Fiction mehr – AI Agenten im Kundenservice als Teil der Workforce" with Philipp Heltewig, CEO & Co-Founder of Cognigy on September 20 at 13:40-14:05 on the Xperience Stage // Steigenberger Hotel.

See you there!

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Upcoming Webinar

Cognigy.AI Tech Update Webinar - Q3 2023

Each quarter, Cognigy's product experts come together to provide you with an update on the most significant improvements we've made to Cognigy.AI in the past months.

This edition will cover the latest Generative AI updates, multimodal journeys with Cognigy xApps, Agent Assist and Live Agent enhancements, Flow Nodes upgrades, and much more!

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ONSITE CONFERENCE | USA

VOICE & AI Conference

September 5-7, 2023

We're headed to Washington D.C. in September for the VOICE & AI Conference!

Be sure to stop by Cognigy's booth #409 and join us for our two speaking sessions to see how we're leading the way in transforming enterprise contact centers with our AI Agents.

Use our special discount code, cognigy20, to join us at VOICE & AI.

Hope to see you there!

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On-demand Webinar

Transforming E-Commerce with AI: Real-world Strategies for Fueling Growth and Efficiency

Hear from industry experts from Foundever and Cognigy we will discuss how AI can help transform E-commerce operations — to reduce costs, increase revenue, and see the fastest time-to-value.  

In this webinar, you will discover: 

- Latest trends and eye-opening stats on the use of AI in customer service 

- How conversational AI is impacting E-commerce and how generative AI is taking CX to new heights 
 

- Quick wins and practical insights on how to leverage AI to drive E-commerce growth and efficiency
 
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On-demand Webinar

Partnering with AI to Build the Next Generation Contact Center

In a few short months, the emergence of generative AI has forced contact center leadership to reassess people, process and technology strategies. And the disruption is only accelerating.

Join ICMI and Cognigy to examine where AI is already impacting the contact center, find out what’s changed since Chat GPT and other Gen AI solutions exploded onto the market, and to explore the potential benefits and challenges unleashed by this powerful technology.

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Upcoming Webinar

Creating engaging Customer Journeys through Conversational AI

May 17, 2023

Join Cognigy and CDI Services for an exclusive webinar on May 17th at 4pm CET featuring guest speaker Arbnor Feka, IT Service Owner Conversational AI Platforms at E.ON Digital.

You'll learn how E.ON transformed their code-heavy, legacy chatbot landscape into a scalable Conversational AI platform that serves over 50+ million customers.

Don't miss out!

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On-demand Webinar

Revolutionize CX & EX With ChatGPT & Conversational AI

How can you realize the full potential of AI? This webinar will provide the answers!

Join Principal Analyst Brian Cantor and Technology Evangelist Sebastian Glock to learn more about:

- Fact vs. fiction regarding generative AI's ability to transform customer contact

- The biggest CX pain points

- Secret to quickly deploying bots that are effective, accurate, and personalized

and more!

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On-demand Webinar

Cognigy.AI Tech Update Webinar - Q2 2023

As the world of Conversational AI continues to evolve rapidly, we are thrilled to unveil our newest product updates that promise to make bot development and conversation design even more seamless and intuitive for all CAI professionals.

Join us for a roundup of the best enhancements that we’ve made to our platform in the past months.

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Partner Webinars

Power Up your Amazon Contact Center with Cognigy.AI

 

Join Cognigy & AWS for an in-depth look at how you can leverage the AWS and Cognigy ecosystems to create an AI-first contact center that consistently delivers great customer experiences and business outcomes. 

Whether you’re a customer, partner, or trial user, don’t miss out on this opportunity to see how you can deliver top tier customer experiences to every customer, every time. 

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On-Demand Webianrs

Cognigy.AI Quarterly Tech Update – Q1 2023

 

This webinar will provide you with a behind-the-scenes look at the latest developments of our platform, including Generative AI and voice-native features, new turnkey contact center integrations, and so much more.  

Don’t miss out on this opportunity to get the inside scoop directly from our product experts.

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On-Demand Webinars

POWER UP Your Contact Center with Generative AI and Cognigy.AI

In this webinar, you'll learn about the unprecedented opportunities of combining Generative AI and Cognigy.AI to revolutionize your customer service. 

Our experts will show you how to leverage Conversational AI to overcome the challenges of implementing Large Language Models and embrace Generative AI potential to unleash the future of CX.

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On-Demand Webinars

MasterClass: Predicting the Next Generation of Customer Service

Join contact center industry analyst and expert, Sheila McGeeSmith, Cognigy's Head of Product Marketing & Technology Evangelist, Sebastian Glock and Cognigy's SVP of Business Development & Strategy Hardy Myers, as they discuss emerging trends, new innovations and challenges that will be faced by enterprise contact centers in 2023. Specifically, Sheila, Sascha, and Hardy will focus on what is most likely going to impact CX and EX in 2023.

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On-Demand Webinars

MasterClass: How to Scale the Next Generation of Customer Self-Service

Join E.ON’s Satesh Kumar, Senior Conversational AI Consultant and Cognigy’s Evangelist and Head of Product Marketing Sebastian Glock, in conversation as they discuss the steps that E.ON has taken to deliver its 50 million customers a superior and differentiated experience through self-service and how it has reached 70% automaton. In this session, contact center leaders will learn how E.ON, one of the largest energy providers in Europe, successfully executed a strategy to deliver its customers an immersive, accurate and responsive experience. 

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On-Demand Webinars

MasterClass: How to Perfect the Next Generation of Customer Self-Service

Join Cognigy and contact center industry expert Brian Cantor as they define the steps and what to consider when implementing an end-to-end fully personalized customer experience that delivers a seamless self-service environment across all channels. You will learn how to secure stakeholder engagement, where barriers and dead ends can occur and how to avoid them. 

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On-Demand Webinars

MasterClass: How to Achieve the Next Generation of Customer Self-Service

Join Contact center industry experts Brian Cantor and Sheila McGeeSmith and Cognigy’s Derek Roberti, as they take you on a step-by-step journey to identify your organization’s biggest CX needs and the rewards you can expect from CX transformation. With the benefit of data, real-world examples and use cases, you will learn where to plan and deploy AI-driven self-service at critical moments in your customer journey and how to prepare your operation for emerging self-service opportunities.

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On-Demand Webinars

Blended intelligence: Keys to Evolving from Contact Center to a True Customer Experience Center

In this webinar you’ll learn how contact centers are using blended intelligence to thrive in the new normal. Our experts will provide examples of how self-service, automated triage, swarming, knowledge management, and real-time decision intelligence tools can accelerate resolutions and create a world-class experience for all of your customers.  

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On-Demand Webinar

Semantic Automation with Conversational AI

What is the connection between semantic automation and conversational AI? Semantic technology leverages artificial intelligence to simulate how people understand language and process information. Conversational AI is the technology behind automated messaging and speech-enabled applications that make interactions between computers and humans more human-like. In this webinar, get a clear picture into two come together to provide better service experiences.

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On-Demand Webinars

Why the Next Step in CX Transformation is Agent Empowerment

In this mid-digital age, a clear message has emerged: automation can only take us so far. Join this webinar to hear guest speaker, Hayley Sutherland, senior analyst at IDC, and Sebastian Glock, product marketing lead at Cognigy, discuss why the next step in CX transformation lies in empowering agents through the latest innovations in AI.

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On-Demand Webinar

AI-Powered Self-Service

Join this expert-packed webinar on self-service strategies and technologies. Hear how virtual agents are doing the work of thousands of agents, reducing calls and helping companies see higher ROI faster. Get insights into optimizing your best channels and how automated self-services can support millions of subscribers over social channels alone.

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ON-DEMAND WEBINAR

How the use of voice and chatbots becomes a customer experience and optimizes your business processes

In this joint webinar, you will learn how you can use valantic's expertise and Cognigy's outstanding technology to simplify and automate existing communication processes and connect additional systems. You will see both a hands-on customer example and a live demonstration of the solution. 

What you'll learn: 

  • General introduction into CAI 
  • Where to apply chatbots (industry-specific)
  • What qualifications/know-how you need to create a chatbot
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On-Demand Webinars

The State of AI in 2022: Trends and Predictions

What are AI trends and predictions for this year? Find out in this webinar tomorrow! Hear perspectives from 4 tech leaders on how AI will impact businesses:

  • Key takeaways from 2021, and where we go from here
  • The top 5 AI and ML trends to look out for in 2022
  • How to keep up with trends in AI and implement them into your business processes and workflows

 

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On-Demand Webinar

Conversational AI Trends: Strategizing for 2022

December 13-16, 2021

Join senior research analyst at IDC, Hayley Sutherland, and CEO of Cognigy, Philipp Heltewig as they explore the roadmap for conversational automation, including market recommendations, data-driven insights and solution differentiators that will make the difference in how you approach 2022.

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On-Demand-Webinar | Germany

8th Customer Service Week

During the 8th Customer Service Week, several experts presented current topics and trends on customer service from a wide variety of perspectives in half-hour free webinars.

In a joint session with CCT Solutions and Cognigy, you will discover where and how you can use AI solutions to turn simple support into good customer discussions and thereby reduce costs and improve customer satisfaction.

 

 

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On-Demand Webinar | Germany

StrategieTage CRM, Callcenter & Marketing 2021

September 28, 2023

Enhance your skills at CRM, Callcenter and Marketing at the two-day event at Schloss Bensberg and join Cognigy in a Masterclass on "Successful call center automation with voice bots".

You'll hear Silas Dellwig speak on different topics: from IVR to virtual agents and learn, how you can exceed customer expectations and reduce costs with Conversational AI. 

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On-Demand-Webinar | Australia

Automating your way to sales success between Black Friday and Boxing Day

In our upcoming webinar on automating your way to sales success during the holiday period, Cognigy is joined by retail and customer experience experts from CXpert and Rise.CX.

In this webinar we will discuss changes in the retail market and customer expectations, and look at key success factors and real-life examples of Conversational AI implementations.

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On-Demand-Webinar | airline

Forrester, Lufthansa Group and Cognigy: Getting it right – How enterprises can maximize ROI from their conversational AI investments?

Join us to an exclusive webinar, where Cognigy will bring to stage one of the world´s leading analysts in Conversational AI space and one of the most experienced experts in rolling out a global Conversational AI project. You will learn how you can get the most out of your investment from Conversational AI, and how to optimize teams, processes and technology for the best results.

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On-Demand-Webinar | USA

Conversational AI Practicality: Best Practices & Strategies

With a history of missteps, how can businesses implement and use Conversational AI in a way that leads to a high-yielding, long-term solution?

Hear two AI experts share best practices and strategies on the adoption and application of conversational automation – and why this is an optimal time to embrace the innovation.

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On-Demand-Webinar | Human Resources

Self-service via Conversational AI & Contact Center Automation

A Conversational AI and Contact Center Automation integration is a game-changing combination. Together, Blue Prism and Cognigy bring access to legacy systems and traditionally manual processes to a modern conversational interface, saving agents time by handling verification and triage before a human gets involved.

Take your contact center automation to the next level through a natural-language interface. Register today!

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