Events

ONSITE CONFERENCE | Germany

CCW Europe Exchange DACH

May 17, 2022

Cognigy is delighted to be sponsoring this year’s CCW Europe Exchange DACH in Berlin this May. This event will be packed with insightful presentations, tailored business meetings, and focused discussion groups to advance your customer-facing strategy in 2022.

Through a mix of presentations from your customer management peers, pre-selected meetings with trusted industry solution providers, and open discussion groups, you will leave CCW Europe Exchange inspired and with the strategies, connections, and insights to take your strategy to the next level.

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Onsite Conference | Germany

InsurLab Germany Topic Day "Virtual Assistants"

May 12, 2022

The InsurLab Germany Topic Day "Virtual Assistants" will deal with the possibilities and features of voice bots, chat bots & co. in the insurance industry. A TOP OPPORTUNITY to examine the topic of service quality, availability and technology. 

Among different providers, Cognigy will make technology and backgrounds tangible in a workshop and explain how Conversational AI can improve your daily customer service routine and customer satisfaction. 

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Online Conference

Chatbot Conference in Metaverse

April 12-14, 2022

The Chatbot Conference is in the Metaverse this year and Cognigy is a sponsor! Join thought leaders in AI, Chatbots, Virtual Assistants and Voice. Our VP of Technology will be presenting a special session called, The Devil is In the Details: Surprising Discoveries Around Building Voice Bots. See you there!

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Onsite Conference | USA

ScaleUp

April 06-07, 2022

Transform your AI strategy into commercial reality at this virtual and in-person conference, ScaleUp:AI. Cognigy is proud to be a sponsor of this event hosted by Insight Partners. Join the foremost thinkers, doers, users and investers. Gain exclusive new insights, hear how to unlock your growth potential and access masterclasses.

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Onsite Conference | USA

Customer Contact East

April 03-06, 2022

Join Cognigy and Frost & Sullivan for four days of networking at the 18th annual Customer Contact MindXchange event in Ft. Lauderdale, Florida. We are proud to be a sponsor and are ready to dive into conversations around customer experience and innovation.

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On-Demand Webinar

Semantic Automation with Conversational AI

March 31, 2022

What is the connection between semantic automation and conversational AI? Semantic technology leverages artificial intelligence to simulate how people understand language and process information. Conversational AI is the technology behind automated messaging and speech-enabled applications that make interactions between computers and humans more human-like. In this webinar, get a clear picture into two come together to provide better service experiences.

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On-Demand Webinar

AI-Powered Self-Service

March 30, 2022

Join this expert-packed webinar on self-service strategies and technologies. Hear how virtual agents are doing the work of thousands of agents, reducing calls and helping companies see higher ROI faster. Get insights into optimizing your best channels and how automated self-services can support millions of subscribers over social channels alone.

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Live-Webinar

Hyperautomation Series: Make the Life Easier for Customers & Employees with Virtual Assistants and Self-Service Automation by Cognigy & CAMELOT

March 24, 2022

We are excited to be taking part in this Hyperautomation series, to present our partner CAMELOT’s Employee Assistant for self-services. Experience how Virtual Assistants can be developed to interact with employees to gather data, structure and archive information and even execute business processes in connected master data systems.

During the webinar, you´ll learn how the alliance between Cognigy and CAMELOT can boost your company’s efficiency to superior performance and benefit from current technological advancements in Conversational AI.

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Onsite Conference | USA

Enterprise Connect

March 21-24, 2022

Come meet us at Enterprise Connect in Orlando, Florida! Stop by booth #635 to see our award-winning conversational AI platform in action. Learn how Cognigy can help your business improve service quality, reduce operational costs, and support teams across the entire enterprise. Don't miss out on the conversation and collaboration; we'll see you there!

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Onsite Conference | USA

Call & Contact Center Expo

March 16-17, 2022

Proud to be speaking and to have a booth at the "ultimate exhibition" for the customer engagement industry: Call & Contact Center Expo in Vegas! During our session we will share insights into "Why Contact Centers’ Next Big Move is: Voice Bots". Swing by to say hi at our booth #3029.

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Onsite Conference | UK

CCW Europe Exchange UK

March 1-2, 2022

The CCW Exchange live in-person event in London is an opportunity to benchmark, learn and get inspired by strategies on a holistic approach to employee engagement and hybrid-work, seamless customer journeys and technology-supported innovation.

Cognigy is looking forward to engaging in thought-leading discussions, targeted meetings, and lots of great networking with peers in the industry.

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ON-DEMAND WEBINAR

Wie der Einsatz von Sprach- und Chatbots zum Kundenerlebnis wird und Ihre Betriebsprozesse optimiert

February 24, 2022 11:00 am - 12:15pm CET

In this joint webinar, you will learn how you can use valantic's expertise and Cognigy's outstanding technology to simplify and automate existing communication processes and connect additional systems. You will see both a hands-on customer example and a live demonstration of the solution. 

What you'll learn: 

  • General introduction into CAI 
  • Where to apply chatbots (industry-specific)
  • What qualifications/know-how you need to create a chatbot
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online-conference

CCW Europe Digital Summit

February 22-23, 2022

This February, CCW returns to provide the customer contact community with the strategies and solutions you need to adapt your service in 2022.

From the 22nd – 23rd, we invite you to share and connect on cross-industry lessons to increase loyalty and retention, re-think customer value and prioritise employee wellbeing.

 

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online-conference

Munich Winter Summit 2022

February 2, 2022

Munich Winter Summit 2022 is all about bringing the whole innovation ecosystem within the Retail, Insurtech and Healthcare industries together and sharing the latest trends, insights, and ideas with each other.

Join Cognigy on February 2nd at the Brand & Retail Expo for an interesting project showcase with Schwarz Group and learn how they are transforming the future of retail through Conversational AI.

 

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online-webinar

The State of AI in 2022: Trends and Predictions

January 25, 2022 06:00 pm CET

What are AI trends and predictions for this year? Find out in this webinar tomorrow! Hear perspectives from 4 tech leaders on how AI will impact businesses:

  • Key takeaways from 2021, and where we go from here
  • The top 5 AI and ML trends to look out for in 2022
  • How to keep up with trends in AI and implement them into your business processes and workflows

Register for free!

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On-Demand Webinar

Conversational AI Trends: Strategizing for 2022

December 9, 2021

Join senior research analyst at IDC, Hayley Sutherland, and CEO of Cognigy, Philipp Heltewig as they explore the roadmap for conversational automation, including market recommendations, data-driven insights and solution differentiators that will make the difference in how you approach 2022.

To be broadcast in 3 time zones -

North America: Register now

Europe: Register now

APAC: Register now

 

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On-Demand-Webinar | Germany

8. Customer Service Week

November 25, 2021

During the 8th Customer Service Week, several experts will present current topics and trends on customer service from a wide variety of perspectives in half-hour free webinars.

In a joint session with CCT Solutions and Cognigy, you will discover where and how you can use AI solutions to turn simple support into good customer discussions and thereby reduce costs and improve customer satisfaction.

 

 

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On-Demand Webinar | Germany

StrategieTage CRM, Callcenter & Marketing 2021

November 22-23, 2021

Enhance your skills at CRM, Callcenter and Marketing at the two-day event at Schloss Bensberg and join Cognigy in a Masterclass on "Successful call center automation with voice bots".

You'll hear Silas Dellwig speak on different topics: from IVR to virtual agents and learn, how you can exceed customer expectations and reduce costs with Conversational AI. 

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On-Demand-Webinar | Australia

Automating your way to sales success between Black Friday and Boxing Day

October 19, 2021 12pm-1pm AEDT

In our upcoming webinar on automating your way to sales success during the holiday period, Cognigy is joined by retail and customer experience experts from CXpert and Rise.CX.

In this webinar we will discuss changes in the retail market and customer expectations, and look at key success factors and real-life examples of Conversational AI implementations.

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On-Demand-Webinar | marketing

Omni-Channel Customer Engagement via Conversational AI

October 12, 2021 at 10 am CET

Many businesses see a need to add either more, new or also digital communication channels to enrich their customer service offering. Artificial intelligence is one of the innovative ways to scale customer engagement while creating best-in-class experiences. In this webinar, Twilio and Cognigy will show how to build stronger customer engagement across all channels by integrating Conversational AI tools.

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On-Demand-Webinar | Germany

4th World RPA & AI Summit

October 7, 2021
Join us and other global executives at the 4th World RPA & AI Summit on October 7th and 8th in Berlin or online. This hybrid edition will focus on the increased efficiency and accuracy of RPA technology, best practices and challenging examples of global implementation of intelligent automation in various industries and much more. Find out how you can leverage RPA with Conversational AI.
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On-Demand-Webinar | airline

Forrester, Lufthansa Group and Cognigy: Getting it right – How enterprises can maximize ROI from their conversational AI investments?

October 6, 2021 at 2 pm CET

Join us to an exclusive webinar, where Cognigy will bring to stage one of the world´s leading analysts in Conversational AI space and one of the most experienced experts in rolling out a global Conversational AI project. You will learn how you can get the most out of your investment from Conversational AI, and how to optimize teams, processes and technology for the best results.

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On-Demand-Webinar | USA

Conversational AI Practicality: Best Practices & Strategies

October 6, 2021 at 2 pm EST

With a history of missteps, how can businesses implement and use Conversational AI in a way that leads to a high-yielding, long-term solution?

Hear two AI experts share best practices and strategies on the adoption and application of conversational automation – and why this is an optimal time to embrace the innovation.

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On-Demand-Webinar | Communications

How to drive seamless customer communications with Conversational AI

September 28, 2021 02:00 PM British Summer Time

Conversational AI doesn´t need to be difficult. It is possible to deliver fast and frictionless customer experiences at lower cost and with greater efficiency, leading to benefits for both businesses and customers. How to avoid the common pitfalls of customer service automation? How to avoid a siloed approach to CX and ensure an integrated and scalable ecosystem within an enterprise?  

Join this webinar, where seasoned industry experts will share their insights and look at the future of customer experience from different perspectives.

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On-Demand-Webinar | Human Resources

Self-service via Conversational AI & Contact Center Automation

September 14, 2021 8AM PST

A Conversational AI and Contact Center Automation integration is a game-changing combination. Together, Blue Prism and Cognigy bring access to legacy systems and traditionally manual processes to a modern conversational interface, saving agents time by handling verification and triage before a human gets involved.

Take your contact center automation to the next level through a natural-language interface. Register today!

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