Events

On-site Event

Networking-Event für Entscheidungsträger in Energie & Versorgung

June 25, 2024 | Düsseldorf, DE

Gemeinsam mit Foundever präsentieren wir Zukunftstrends, Best Practices aus dem Versorgungssektor und was Contact Center AI ermöglicht. E.ON stellt seine KI Workforce vor, mit anschließender Diskussionsrunde. Außerdem hast du die einmalige Möglichkeit, Kolleg:innen aus dem Energie- und Versorgungssektor kennenzulernen, die sich für Contact Center Automatisierung und KI interessieren.

Sicher dir deinen kostenlosen Platz in unserer exklusiven Runde für Energie- und Versorgungsunternehmen und tauche ein in die Zukunft der Kundenbeziehungen!

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On-site Event

Adesso Digital Day 2024

June 19, 2024 | Düsseldorf, DE

Adesso Digital Day richtet sich an IT- und Business Entscheider, die die digitale Transformation voranbringen möchten. Dank generativer KI erleben wir gerade einen sprunghaften Anstieg der Nutzung und der Möglichkeiten von Automatisierung. Verpasse nicht Sascha Poggemann, Cognigy, und Christiane Machado Mertens, Genesys, am 19. Juni um 13:25 mit ihrem Vortrag: Generative KI als Gamechanger: Die neue Dimension der Customer Experience.

Registriere dich gleich kostenlos!

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On-site Event

Customer Experience in Financial Services Conference

June 18-19, 2024 | London, UK

We are attending the Customer Experience in Financial Services Conference! Join us in London on the 18th and 19th June 2024.

The Customer Experience in Financial Services Conference will bring banks, insurers and other financial institutions together to discuss the latest customer-centric and digital advancements that will revolutionize their customer experience strategies.

Register now and meet us there!

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On-site Event

Networking-Event für Entscheidungsträger im Retail

June 12, 2024 | Düsseldorf, DE

Zusammen mit Deloitte präsentieren wir Strategien und Einblicke in die Möglichkeiten von KI im Contact Center, oder Sales & Marketing und wie du heute anfangen kannst, KI effektiv im Retail einzusetzen. Erfahre, welches Potenzial Generative AI für dein Business hat, welche Trends es gibt und wie du konkret deine KI-Reise starten kannst.

Henkel hat über 20 KI-Agenten weltweit im Einsatz und teilt Praxisnahe Einblicke von der Strategie bis zur Umsetzung.

Wir freuen uns auf dich!

 

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On-site Event

Dialog 2024

June 05-06 2024 | München, DE

Diese Konferenz von infinit.cx ist praxisnah und dialogorientiert. Eine perfekte Balance liefert wertvolle Informationen, lässt Zeit zum Austausch und in der Ausstellung zeigen wir, wie Conversational AI funktioniert.

Gestalte diese Konferenz individuell und entscheiden, ob du einen oder zwei Tage dabei sein möchtest.

Wir freuen uns auf dich!

Die Registrierung ist kostenlos.

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On-site Event

CCW Vegas 2024

June 3-6, 2024 | Las Vegas

Join us at CCW Vegas 2024 in Vegas from June 3-6! Stop by booth 350 to discover the future of customer service with Cognigy's Conversational AI. Our team will demonstrate how our AI Agents can seamlessly enhance your customer interactions across all channels. Experience the power of AI-driven communication solutions—let's meet and transform your customer service together!

 

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Webinar

Rethinking AI: You’re Missing The Real Customer Engagement Opportunity

May 16, 2024

In this webinar, our expert speakers will reveal the right way to approach AI, enabling you to maximize the impact of the technology and unlock unprecedented value and engagement from your teams – in every channel, at every phase of the customer journey.

Topics include:

- Redefining the “simple tasks” 

- Harnessing AI to augment, rather than simply streamline, agent workflow and performance

- Redesigning customer journeys 

- Leveraging generative AI to retool your sales and marketing strategies

- Real-life case studies

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On-site Event

Genesys Xperience 2024

May 13-15 2024 | Denver, CO

Join us at Genesys Xperience 2024 in Denver from May 13-15! Stop by booth GS7 to discover the future of customer service with Cognigy's Conversational AI. Our team will demonstrate how our AI Agents can seamlessly enhance your customer interactions across all channels. Experience the power of AI-driven communication solutions—let's meet and transform your customer service together!

 

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On-site Event

Avaya Engage 2024

May 13-15 2024 | Denver, CO

Join us at Avaya Engage 2024 in Denver this May 13-15! Visit Cognigy at booth 203 to explore how our Conversational AI can transform your customer service operations. Experience our AI Agents in action and learn how they can empower your enterprise to deliver outstanding, personalized service on any channel, at any time. Don't miss out—connect with our team to see these innovations firsthand!

 

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On-Demand Webinar

Where's the Impact? GenAI's Business Value in Enterprise CX

Without a doubt, GenAI is reshaping customer engagement paradigms. And, while it's still early, there are now measurable business results.

Join us for a lively conversation between Sheila McGee-Smith, renowned independent analyst specializing in the contact center domain, Alan Ranger, thought leader in Conversational and GenAI and Sebastian Glock, AI technologist.

Hear them dive into the practical applications and tangible outcomes of GenAI solutions in enhancing customer experience strategies from personalized interactions with AI Agents to Agent Assist to analytics. 

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On-demand Webinar

Shaping a New CX: The Rise of Generative AI-Powered Agent CoPilots

In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are gaining momentum in the contact center industry as cutting-edge tools that enhance agent performance, streamline workflows, and elevate the customer experience.  

Join Cognigy and Metrigy for a deep-dive conversation into how Generative AI-powered Agent CoPilots are working alongside human agents to take operational efficiency to a whole new level, and deliver customer service that consumers will love. Metrigy will share enlightening research that sheds light on real-world views, impact and benefits of these AI solutions. 

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On-demand Webinar

Navigating the ChatGPT Era: Practical Shifts in Customer Experience

This session titled Navigating the Chat GPT Era, Practical shifts in Customer Experience takes us through the evolution of service thanks to modern AI. Alan Ranger of Cognigy will take you through their cutting-edge Chatbot and AI Agent solutions, combining Generative and Conversational AI, and showcase real-world examples that are revolutionizing the customer service industry.

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On-Demand-Webinar | Human Resources

Self-service via Conversational AI & Contact Center Automation

A Conversational AI and Contact Center Automation integration is a game-changing combination. Together, Blue Prism and Cognigy bring access to legacy systems and traditionally manual processes to a modern conversational interface, saving agents time by handling verification and triage before a human gets involved.

Take your contact center automation to the next level through a natural-language interface. Register today!

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On-demand Webinar

Cognigy.AI Tech Update Webinar - Q4 2023

This quarter, Cognigy’s experts come together again to give you an exclusive roundup of our newest product updates in the past months. 

Discover how you can design sophisticated, context-sensitive conversations with LLMs and Knowledge AI. Plus, you will get a deep dive into our latest voice-native features, including Call Tracing to level up your VUX.

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On-demand Webinar

Introducing: Cognigy AI Copilot

Introducing Cognigy AI Copilot, more than just a tool—it's your agents' daily companion, delivering exceptional customer service right from the start. 

In this webinar, you'll discover:

- Beyond next-best replies: the transformative capabilities of AI Copilot

- How AI Copilot fosters multi-level human-AI collaboration

- Combining Generative and Conversational AI for unparalleled agent empowerment

- A look under the hood: How AI Copilot integrates into your contact center ecosystem

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On-demand Webinar

E.ONs KI-Agenten: Pioniere im Kundenservice der Zukunft

E.ON präsentiert die KI-Agenten Jane und Robin, zwei von über 30 KI-Agenten des E.ON-Konzerns. Die E.ON KI-Agenten führen mehrere Millionen Gespräche jährlich, automatisieren über 70% aller Konversationen, verbessern den CSAT Score, steigern die Kundenbindung, bieten Self-Service rund um die Uhr, entlasteten das Contact Center und senken die operativen Kosten.

Cognigy stellt die Technologie hinter diesen Erfolgen vor und gibt Praxistipps wie KI erfolgreich in Contact Centern eingesetzt werden kann und wie Mensch und KI im Kundenservice zusammenarbeiten.

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On-Demand-Webinar

Understanding AI in Customer Service

In this virtual session on "Understanding AI in Customer Service" you will learn:

  • The Journeycall contact centre's experience of implementing AI in their customer service model
  • The art of the possible in customer service AI
  • How to avoid the 6 mistakes organisations make when implementing AI in customer service
  • Customer FAQ's answered
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On-demand Webinar

GPT-powered AI Agents and Agent Assist: Keys to Success & Mistakes to Avoid

Customer Service has entered the era of AI-based automation. Generative AI combined with Conversational AI are enabling new solutions that are transforming CX, refining the role of agents and significantly improving the efficiency of the contact center.

What are the keys to success and what are common mistakes to avoid?

Join this session to hear about learnings and unforeseen challenges from leading brands, as well as best practices and expert strategies that will put you ahead of the curve during your transformative CX journey.

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On-Demand Webinar

Evolution im Contact Center - wie Mensch und KI zusammenarbeiten

Contact Center stehen am Scheideweg: Die Erwartungen der Kunden steigen, während Fachkräftemangel und steigende Löhne den Druck auf die Branche erhöhen. Künstliche Intelligenz (KI) nimmt bei der Bewältigung dieser Herausforderungen sowie für die Zukunftssicherung von Contact Centern eine Schlüsselrolle ein.

Gemeinsam mit InVision zeigen wir Ihnen, wie Sie mit KI Ihren Kundenservice aufs nächste Level heben.

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On-demand Webinar

Cognigy.AI Tech Update Webinar - Q3 2023

Each quarter, Cognigy's product experts come together to provide you with an update on the most significant improvements we've made to Cognigy.AI in the past months.

This edition will cover the latest Generative AI updates, multimodal journeys with Cognigy xApps, Agent Assist and Live Agent enhancements, Flow Nodes upgrades, and much more!

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On-demand Webinar

Transforming E-Commerce with AI: Real-world Strategies for Fueling Growth and Efficiency

Hear from industry experts from Foundever and Cognigy we will discuss how AI can help transform E-commerce operations — to reduce costs, increase revenue, and see the fastest time-to-value.  

In this webinar, you will discover: 

- Latest trends and eye-opening stats on the use of AI in customer service 

- How conversational AI is impacting E-commerce and how generative AI is taking CX to new heights 
 

- Quick wins and practical insights on how to leverage AI to drive E-commerce growth and efficiency
 
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On-demand Webinar

Partnering with AI to Build the Next Generation Contact Center

In a few short months, the emergence of generative AI has forced contact center leadership to reassess people, process and technology strategies. And the disruption is only accelerating.

Join ICMI and Cognigy to examine where AI is already impacting the contact center, find out what’s changed since Chat GPT and other Gen AI solutions exploded onto the market, and to explore the potential benefits and challenges unleashed by this powerful technology.

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Upcoming Webinar

Creating engaging Customer Journeys through Conversational AI

May 17, 2023

Join Cognigy and CDI Services for an exclusive webinar on May 17th at 4pm CET featuring guest speaker Arbnor Feka, IT Service Owner Conversational AI Platforms at E.ON Digital.

You'll learn how E.ON transformed their code-heavy, legacy chatbot landscape into a scalable Conversational AI platform that serves over 50+ million customers.

Don't miss out!

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On-demand Webinar

Revolutionize CX & EX With ChatGPT & Conversational AI

How can you realize the full potential of AI? This webinar will provide the answers!

Join Principal Analyst Brian Cantor and Technology Evangelist Sebastian Glock to learn more about:

- Fact vs. fiction regarding generative AI's ability to transform customer contact

- The biggest CX pain points

- Secret to quickly deploying bots that are effective, accurate, and personalized

and more!

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On-demand Webinar

Cognigy.AI Tech Update Webinar - Q2 2023

As the world of Conversational AI continues to evolve rapidly, we are thrilled to unveil our newest product updates that promise to make bot development and conversation design even more seamless and intuitive for all CAI professionals.

Join us for a roundup of the best enhancements that we’ve made to our platform in the past months.

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Partner Webinars

Power Up your Amazon Contact Center with Cognigy.AI

 

Join Cognigy & AWS for an in-depth look at how you can leverage the AWS and Cognigy ecosystems to create an AI-first contact center that consistently delivers great customer experiences and business outcomes. 

Whether you’re a customer, partner, or trial user, don’t miss out on this opportunity to see how you can deliver top tier customer experiences to every customer, every time. 

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On-Demand Webianrs

Cognigy.AI Quarterly Tech Update – Q1 2023

 

This webinar will provide you with a behind-the-scenes look at the latest developments of our platform, including Generative AI and voice-native features, new turnkey contact center integrations, and so much more.  

Don’t miss out on this opportunity to get the inside scoop directly from our product experts.

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On-Demand Webinars

POWER UP Your Contact Center with Generative AI and Cognigy.AI

In this webinar, you'll learn about the unprecedented opportunities of combining Generative AI and Cognigy.AI to revolutionize your customer service. 

Our experts will show you how to leverage Conversational AI to overcome the challenges of implementing Large Language Models and embrace Generative AI potential to unleash the future of CX.

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On-Demand Webinars

MasterClass: Predicting the Next Generation of Customer Service

Join contact center industry analyst and expert, Sheila McGeeSmith, Cognigy's Head of Product Marketing & Technology Evangelist, Sebastian Glock and Cognigy's SVP of Business Development & Strategy Hardy Myers, as they discuss emerging trends, new innovations and challenges that will be faced by enterprise contact centers in 2023. Specifically, Sheila, Sascha, and Hardy will focus on what is most likely going to impact CX and EX in 2023.

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On-Demand Webinars

MasterClass: How to Scale the Next Generation of Customer Self-Service

Join E.ON’s Satesh Kumar, Senior Conversational AI Consultant and Cognigy’s Evangelist and Head of Product Marketing Sebastian Glock, in conversation as they discuss the steps that E.ON has taken to deliver its 50 million customers a superior and differentiated experience through self-service and how it has reached 70% automaton. In this session, contact center leaders will learn how E.ON, one of the largest energy providers in Europe, successfully executed a strategy to deliver its customers an immersive, accurate and responsive experience. 

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On-Demand Webinars

MasterClass: How to Perfect the Next Generation of Customer Self-Service

Join Cognigy and contact center industry expert Brian Cantor as they define the steps and what to consider when implementing an end-to-end fully personalized customer experience that delivers a seamless self-service environment across all channels. You will learn how to secure stakeholder engagement, where barriers and dead ends can occur and how to avoid them. 

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On-Demand Webinars

MasterClass: How to Achieve the Next Generation of Customer Self-Service

Join Contact center industry experts Brian Cantor and Sheila McGeeSmith and Cognigy’s Derek Roberti, as they take you on a step-by-step journey to identify your organization’s biggest CX needs and the rewards you can expect from CX transformation. With the benefit of data, real-world examples and use cases, you will learn where to plan and deploy AI-driven self-service at critical moments in your customer journey and how to prepare your operation for emerging self-service opportunities.

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On-Demand Webinars

Blended intelligence: Keys to Evolving from Contact Center to a True Customer Experience Center

In this webinar you’ll learn how contact centers are using blended intelligence to thrive in the new normal. Our experts will provide examples of how self-service, automated triage, swarming, knowledge management, and real-time decision intelligence tools can accelerate resolutions and create a world-class experience for all of your customers.  

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On-Demand Webinar

Semantic Automation with Conversational AI

What is the connection between semantic automation and conversational AI? Semantic technology leverages artificial intelligence to simulate how people understand language and process information. Conversational AI is the technology behind automated messaging and speech-enabled applications that make interactions between computers and humans more human-like. In this webinar, get a clear picture into two come together to provide better service experiences.

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On-Demand Webinars

Why the Next Step in CX Transformation is Agent Empowerment

In this mid-digital age, a clear message has emerged: automation can only take us so far. Join this webinar to hear guest speaker, Hayley Sutherland, senior analyst at IDC, and Sebastian Glock, product marketing lead at Cognigy, discuss why the next step in CX transformation lies in empowering agents through the latest innovations in AI.

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On-Demand Webinar

AI-Powered Self-Service

Join this expert-packed webinar on self-service strategies and technologies. Hear how virtual agents are doing the work of thousands of agents, reducing calls and helping companies see higher ROI faster. Get insights into optimizing your best channels and how automated self-services can support millions of subscribers over social channels alone.

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ON-DEMAND WEBINAR

How the use of voice and chatbots becomes a customer experience and optimizes your business processes

In this joint webinar, you will learn how you can use valantic's expertise and Cognigy's outstanding technology to simplify and automate existing communication processes and connect additional systems. You will see both a hands-on customer example and a live demonstration of the solution. 

What you'll learn: 

  • General introduction into CAI 
  • Where to apply chatbots (industry-specific)
  • What qualifications/know-how you need to create a chatbot
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On-Demand Webinars

The State of AI in 2022: Trends and Predictions

What are AI trends and predictions for this year? Find out in this webinar tomorrow! Hear perspectives from 4 tech leaders on how AI will impact businesses:

  • Key takeaways from 2021, and where we go from here
  • The top 5 AI and ML trends to look out for in 2022
  • How to keep up with trends in AI and implement them into your business processes and workflows

 

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On-Demand-Webinar | Germany

8th Customer Service Week

During the 8th Customer Service Week, several experts presented current topics and trends on customer service from a wide variety of perspectives in half-hour free webinars.

In a joint session with CCT Solutions and Cognigy, you will discover where and how you can use AI solutions to turn simple support into good customer discussions and thereby reduce costs and improve customer satisfaction.

 

 

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On-Demand Webinar | Germany

StrategieTage CRM, Callcenter & Marketing 2021

May 23, 2024

Enhance your skills at CRM, Callcenter and Marketing at the two-day event at Schloss Bensberg and join Cognigy in a Masterclass on "Successful call center automation with voice bots".

You'll hear Silas Dellwig speak on different topics: from IVR to virtual agents and learn, how you can exceed customer expectations and reduce costs with Conversational AI. 

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On-Demand-Webinar | Australia

Automating your way to sales success between Black Friday and Boxing Day

In our upcoming webinar on automating your way to sales success during the holiday period, Cognigy is joined by retail and customer experience experts from CXpert and Rise.CX.

In this webinar we will discuss changes in the retail market and customer expectations, and look at key success factors and real-life examples of Conversational AI implementations.

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On-Demand-Webinar | airline

Forrester, Lufthansa Group and Cognigy: Getting it right – How enterprises can maximize ROI from their conversational AI investments?

Join us to an exclusive webinar, where Cognigy will bring to stage one of the world´s leading analysts in Conversational AI space and one of the most experienced experts in rolling out a global Conversational AI project. You will learn how you can get the most out of your investment from Conversational AI, and how to optimize teams, processes and technology for the best results.

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On-Demand-Webinar | USA

Conversational AI Practicality: Best Practices & Strategies

With a history of missteps, how can businesses implement and use Conversational AI in a way that leads to a high-yielding, long-term solution?

Hear two AI experts share best practices and strategies on the adoption and application of conversational automation – and why this is an optimal time to embrace the innovation.

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On-Demand Webinar

Conversational AI Trends: Strategizing for 2022

December 13-16, 2021

Join senior research analyst at IDC, Hayley Sutherland, and CEO of Cognigy, Philipp Heltewig as they explore the roadmap for conversational automation, including market recommendations, data-driven insights and solution differentiators that will make the difference in how you approach 2022.

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