Events

Onsite Conference

InsurLab Germany Topic Day "Virtual Assistants"

March 10, 2022

The InsurLab Germany Topic Day "Virtual Assistants" will deal with the possibilities and features of voice bots, chat bots & co. in the insurance industry. A TOP OPPORTUNITY to examine the topic of service quality, availability and technology. 

Among different providers, Cognigy will make technology and backgrounds tangible in a workshop and explain how Conversational AI can improve your daily customer service routine and customer satisfaction. 

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online-conference

CCW Europe Digital Summit

February 22-23, 2022

This February, CCW returns to provide the customer contact community with the strategies and solutions you need to adapt your service in 2022.

From the 22nd – 23rd, we invite you to share and connect on cross-industry lessons to increase loyalty and retention, re-think customer value and prioritise employee wellbeing.

 

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online-conference | The Netherlands

Beyond Tech Digital Innovation

February 10, 2022

Cognigy is happy to be a partner at ME's virtual Beyond Tech Digital Innovation series, gathering Innovation and Transformation leaders, CDOs, CIOs, and CTOs responsible for Innovation to explore and share best practices, co-transform, and innovate.

We are looking forward to meeting you there!

 

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online-conference

Munich Winter Summit 2022

February 2, 2022

Munich Winter Summit 2022 is all about bringing the whole innovation ecosystem within the Retail, Insurtech and Healthcare industries together and sharing the latest trends, insights, and ideas with each other.

Join Cognigy on February 2nd at the Brand & Retail Expo for an interesting project showcase with Schwarz Group and learn how they are transforming the future of retail through Conversational AI.

 

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online-webinar

The State of AI in 2022: Trends and Predictions

January 25, 2022 06:00 pm CET

What are AI trends and predictions for this year? Find out in this webinar tomorrow! Hear perspectives from 4 tech leaders on how AI will impact businesses:

  • Key takeaways from 2021, and where we go from here
  • The top 5 AI and ML trends to look out for in 2022
  • How to keep up with trends in AI and implement them into your business processes and workflows

Register for free!

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On-Demand Webinar

Conversational AI Trends: Strategizing for 2022

December 9, 2021

Join senior research analyst at IDC, Hayley Sutherland, and CEO of Cognigy, Philipp Heltewig as they explore the roadmap for conversational automation, including market recommendations, data-driven insights and solution differentiators that will make the difference in how you approach 2022.

To be broadcast in 3 time zones -

North America: Register now

Europe: Register now

APAC: Register now

 

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On-Demand-Webinar | Germany

8. Customer Service Week

November 25, 2021

During the 8th Customer Service Week, several experts will present current topics and trends on customer service from a wide variety of perspectives in half-hour free webinars.

In a joint session with CCT Solutions and Cognigy, you will discover where and how you can use AI solutions to turn simple support into good customer discussions and thereby reduce costs and improve customer satisfaction.

 

 

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On-Demand Webinar | Germany

StrategieTage CRM, Callcenter & Marketing 2021

November 22-23, 2021

Enhance your skills at CRM, Callcenter and Marketing at the two-day event at Schloss Bensberg and join Cognigy in a Masterclass on "Successful call center automation with voice bots".

You'll hear Silas Dellwig speak on different topics: from IVR to virtual agents and learn, how you can exceed customer expectations and reduce costs with Conversational AI. 

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ondemand-webinar | USA

Customer Experience Strategies Summit

November 9-10, 2021

During the Strategy Insitutes' 10th annual Customer Experience Strategies Summit, VP of Technology at Cognigy, Derek Roberti, shared "Tips, Tricks and Breakthroughs for Keeping Your CX Program Relevant and Engaging". Watch it on-demand!  

 

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On-Demand-Webinar | Australia

Automating your way to sales success between Black Friday and Boxing Day

October 19, 2021 12pm-1pm AEDT

In our upcoming webinar on automating your way to sales success during the holiday period, Cognigy is joined by retail and customer experience experts from CXpert and Rise.CX.

In this webinar we will discuss changes in the retail market and customer expectations, and look at key success factors and real-life examples of Conversational AI implementations.

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On-Demand-Webinar | marketing

Omni-Channel Customer Engagement via Conversational AI

October 12, 2021 at 10 am CET

Many businesses see a need to add either more, new or also digital communication channels to enrich their customer service offering. Artificial intelligence is one of the innovative ways to scale customer engagement while creating best-in-class experiences. In this webinar, Twilio and Cognigy will show how to build stronger customer engagement across all channels by integrating Conversational AI tools.

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On-Demand-Webinar | Germany

4th World RPA & AI Summit

October 7, 2021
Join us and other global executives at the 4th World RPA & AI Summit on October 7th and 8th in Berlin or online. This hybrid edition will focus on the increased efficiency and accuracy of RPA technology, best practices and challenging examples of global implementation of intelligent automation in various industries and much more. Find out how you can leverage RPA with Conversational AI.
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On-Demand-Webinar | airline

Forrester, Lufthansa Group and Cognigy: Getting it right – How enterprises can maximize ROI from their conversational AI investments?

October 6, 2021 at 2 pm CET

Join us to an exclusive webinar, where Cognigy will bring to stage one of the world´s leading analysts in Conversational AI space and one of the most experienced experts in rolling out a global Conversational AI project. You will learn how you can get the most out of your investment from Conversational AI, and how to optimize teams, processes and technology for the best results.

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On-Demand-Webinar | USA

Conversational AI Practicality: Best Practices & Strategies

October 6, 2021 at 2 pm EST

With a history of missteps, how can businesses implement and use Conversational AI in a way that leads to a high-yielding, long-term solution?

Hear two AI experts share best practices and strategies on the adoption and application of conversational automation – and why this is an optimal time to embrace the innovation.

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On-Demand-Webinar | Communications

How to drive seamless customer communications with Conversational AI

September 28, 2021 02:00 PM British Summer Time

Conversational AI doesn´t need to be difficult. It is possible to deliver fast and frictionless customer experiences at lower cost and with greater efficiency, leading to benefits for both businesses and customers. How to avoid the common pitfalls of customer service automation? How to avoid a siloed approach to CX and ensure an integrated and scalable ecosystem within an enterprise?  

Join this webinar, where seasoned industry experts will share their insights and look at the future of customer experience from different perspectives.

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On-Demand-Webinar | Human Resources

Self-service via Conversational AI & Contact Center Automation

September 14, 2021 8AM PST

A Conversational AI and Contact Center Automation integration is a game-changing combination. Together, Blue Prism and Cognigy bring access to legacy systems and traditionally manual processes to a modern conversational interface, saving agents time by handling verification and triage before a human gets involved.

Take your contact center automation to the next level through a natural-language interface. Register today!

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