This week at Customer Contact Week (CCW) 2023, Enterprise Conversational AI (ECAI) market leader Cognigy will be on hand to highlight its ECAI platform, Cognigy.AI. Face-to-face conversations will take place in Cognigy’s booth #527 and will include the company’s new, multi-modal customer experience capability, xApps.
At the event, Cognigy will conduct a featured workshop with customer Frontier Airlines that examines best practices, lessons learned, and tangible benefits realized along the airline’s journey to transform customer experiences using Conversational AI. This workshop will take place on Tuesday, June 20, from 3:30-5:00 p.m.
Cognigy is being recognized at the CCW Excellence Awards Gala on Tuesday evening, where they have been named a finalist in the category of ‘Disruptive Technology of the Year’.
Cognigy.AI enables next-gen customer service with a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent Assist. Cognigy.AI also brings the transformative potential of Generative AI to contact centers – combining control, integrations, and reliability of its ECAI solutions with the flexibility and power of Large Language Models (LLMs) that deliver natural, empathetic and lifelike experiences. Cognigy’s latest addition to its solution portfolio, Cognigy xApps, is a set of mobile-first, multi-modal solutions that enable enterprises to elevate customer experiences by uniting text, multimedia, and voice in the same conversation.
Cognigy will feature ongoing, mini magic shows throughout the day on Wednesday, to wow booth visitors about the magic of combining Conversational and Generative AI to transform customer experiences.
A premier platform for groundbreaking solutions, innovative ideas, and best practices essential for contact center and CX executives, CCW 2023 takes place from June 19-22 at Caesar’s Forum in Las Vegas. CCW 2023 brings together more than 3,000 top industry professionals to explore the future of customer experience.