News & Announcements

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Nestlé Selects Cognigy for Global Customer Service Transformation

May 16th, 2024 | San Francisco, Düsseldorf – Cognigy, a global leader in AI-enabled customer service solutions...

Cognigy Named a Leader in 2024 “Conversational AI For Customer Service” Report

Recognized by an independent research firm as “a good choice for brands looking to maximize the value of a var...

TechStyleOS Chooses Cognigy to Be Ahead of the Curve in Customer Service

May 2, 2024 | Düsseldorf, San Francisco - Cognigy, a global leader in AI-enabled customer service solutions, i...

Cognigy Advances to Elite Tier in Genesys AppFoundry, Reinforcing Demand for AI-Powered Customer Service Solutions

San Francisco | Düsseldorf (March 25, 2024) — Cognigy, global leader in AI-powered customer service solutions,...

Cognigy Announced as a Winner in the E-commerce Germany Awards 2024

Cognigy recognized for Best Customer Experience Solution San Francisco | Düsseldorf (February 22, 2024)— Cogni...

Cognigy Receives 2024 CUSTOMER Magazine Product of the Year Award

San Francisco | Düsseldorf (March 18, 2024)— Cognigy, global leader in AI-driven customer service solutions, a...

Cognigy Awards Celebrate AI Champions with Unprecedented Success

San Francisco | Düsseldorf (March 11, 2024) — Cognigy, a global leader in AI-enabled customer service solution...

Cognigy Experience Summit 2024 or “The AI Event of the Year”

San Francisco | Düsseldorf (March 11, 2024) — The recent Cognigy Experience Summit (CXS) 2024 brought together...

Cognigy Extends Availability to Genesys AppFoundry North America

San Francisco | Düsseldorf (February 21, 2024) — Following its successful inclusion in the Genesys AppFoundry ...

Cognigy and Carglass Set to Showcase Cutting-Edge AI Solutions at CCW 2024

Revolutionizing Customer Service: Cognigy and Carglass Unveil AI Innovations at CCW 2024 San Francisco | Düsse...

Cognigy Now Available in the Microsoft Azure Marketplace

Microsoft Azure customers worldwide now gain access to Cognigy Conversational AI to take advantage of the scal...

Cognigy Integrates with Aleph Alpha to Elevate AI Capabilities in Business-Critical Environments

Industry Leader Leverages Aleph Alpha's Advanced AI for Enhanced Customer Service Solutions Düsseldorf, San Fr...

Cognigy's CX Disruptors Series Returns with Season 2: Masters Series – CX Forecasts 2024

Nine of the Most Influential Voices in the Customer Service Industry Weigh In on What to Watch Out for This Ye...

Cognigy Named a Leader in the IDC MarketScape for Conversational AI Software 2023

Cognigy Named a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendo...

Cognigy Receives 2023 Conversational AI Excellence Award from CUSTOMER Magazine

Cognigy Honored for Innovative and Impactful Use of Conversational AI Technology Düsseldorf, San Francisco | N...

Cognigy Launches AI Copilot, the Daily Companion for Enterprise Contact Center Agents

Industry Leader Reinvents Agent Assist with Generative and Conversational AI for Customer Service Excellence N...

Cognigy Receives CCV Quality Award 2023 for IT-Innovation, Elevating Contact Centers with Generative AI

November 17, 2023 | DÜSSELDORF, SAN FRANCISCO - Cognigy, a global leader in AI-driven customer service solutio...

New Cognigy eBook Demystifies how Generative AI Will Transform Customer Service

October 17, 2023 | Düsseldorf, San Francisco - Cognigy's new eBook explains how to achieve next-gen customer i...

Cognigy and Allianz Join Forces at CCW Europe Summit 2023 in Amsterdam

September 22, 2023 | Düsseldorf, San Francisco - Cognigy, the market leader for AI in customer service, proudl...

Nuuday Selects Cognigy to Revolutionize its Customer Service with AI Agents

September 19, 2023 | Düsseldorf, San Francisco - Nuuday, the leading digital service provider in Denmark, has ...

Cognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner® Voice of the Customer Report

September 12, 2023 | Düsseldorf, San Francisco – Cognigy, the leader in Conversational AI, has been recognized...

Cognigy Named on Sifted's B2B SaaS Rising 100 List: Excelling in the European B2B SaaS Landscape

SAN FRANCISCO - July 19, 2023  - Cognigy, the market lead er in Conversational AI , has just announced its inc...

Cognigy Named Winner in 6th Annual AI Breakthrough Awards Program

Prestigious International Annual Awards Program Honors Standout Conversational AI Platform

Cognigy to Showcase its Latest Conversational and Generative AI Solutions at Avaya Engage 2023

SAN FRANCISCO | June 15, 2023 – This week at Avaya’s ENGAGE Conference, Enterprise Conversational AI (ECAI) ma...

Cognigy Takes Center Stage at CCW 2023 with its Conversational and Generative AI Solutions

This week at Customer Contact Week (CCW) 2023, Enterprise Conversational AI (ECAI) market leader Cognigy will ...

Cognigy Wins 2023 UK National Innovation Award for Contact Centre Experience

Cognigy, a Gartner Magic Quadrant Leader in Conversational AI, has won the 2023 Contact Centre Experience Insi...

Cognigy and Black Box Partner to Accelerate Deployment of Conversational AI Solutions in Enterprise Contact Centers

Conversational AI leader joins forces with leading global solutions integrator to deliver powerful AI-based so...

Cognigy.AI is Now Available in AWS Marketplace

AWS customers can now acquire Cognigy’s industry-leading enterprise Conversational AI platform directly from A...

Cognigy and Avaya Join Forces to Deliver Next-Gen Conversational AI Solutions for Enterprise Contact Centers

Iconic contact center solution provider partners with the market leader in Conversational AI to provide unpara...

Cognigy Ranked in First Place for all Use Cases in the 2023 Gartner® Critical Capabilities for Enterprise Conversational AI Platforms

Cognigy has been ranked in the first position of the first quartile for all five use cases in the Gartner Repo...

Cognigy Strengthens Executive Team to Further Momentum, Supports Continued Enterprise Demand for Conversational AI

March 15, 2023 DÜSSELDORF and SAN FRANCISCO – Cognigy, a market leader in Enterprise Conversational AI, today ...

Cognigy Named a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

DÜSSELDORF and SAN FRANCISCO | March 9, 2023 – Market leader in Conversational AI Cognigy today announced that...

flaschenpost Chooses Cognigy to Deliver Excellent Customer Service

Düsseldorf, December 16, 2022 – Cognigy, a leading provider of Contact Center AI solutions, is proud to announ...

Award-winning Platform for Customer Service: Cognigy.AI Wins Prestigious German Contact Center Award

Düsseldorf, November 30, 2022 – Cognigy, the market leader in Conversational AI, has won the CCV Quality Award...

Al Naboodah Eyes Advanced Conversational AI for Next Generation EX and CX Services

DÜSSELDORF | Dubai, UAE, December 05, 2022– One of the UAE's most innovative and successful conglomerates, the...

Cognigy Achieves AWS Conversational AI Competency Distinction

November 30, 2022 | Düsseldorf and San Francisco – Cognigy announced today that it has achieved the Amazon Web...

Cognigy Named on the Constellation Shortlist for Conversational AI

Company Changing the Rules for Conversational AI is Recognized for its Comprehensive, Cutting-edge Platform, C...

Cognigy's Conversational AI Platform Gets Highest Rating in Gartner Peer Insights™

Cognigy received the highest evaluation from customers on Gartner Peer Insights ™ for Cognigy.AI, its Conversa...

Cognigy Names Hardy Myers SVP of Business Development and Strategy

DÜSSELDORF, SAN FRANCISCO, October 14, 2022 – Cognigy, a market leader in Conversational AI, today announced t...

Cognigy's Conversational IVR Solution Receives "Best Value" Badge from Capterra

Cognigy, a Leader in Enterprise Conversational Platforms, has been awarded the prestigious "Best Value" badge ...

Cognigy and MHP Form a Strategic Partnership

Ludwigsburg, Düsseldorf, 01.09.2022 – Taking customer service to a new level with artificial intelligence and ...

Partnership for AI Automation in Customer Service: adesso Becomes a Cognigy Reseller

Düsseldorf, Dortmund, 24.08.2022 – Cognigy, a market leader in Conversational AI, an d adesso SE, one of the l...

Where to Find the Hottest Conversations: Contact Center Week 2022

Over 3,000 contact center leaders, influencers and technology execs gathered at Customer Contact Week (CCW) 20...

Cognigy Wins “Best Overall AI-based Analytics Solution” AI Breakthrough Award

DÜSSELDORF, SAN FRANCISCO and SYDNEY – We are pleased to announce that Cognigy Insights has won “Best Overall ...

Customer Service Automation-Expert Christian Charbonnier joins Cognigy as Director Partnerships, from Amazon Web Services

Christian Charbonnier is now in charge of the strongly growing partner management D/A/CH region at Düsseldorf-...

Cognigy Named ‘AI Automation Specialists of the Year’ 2022

For the second year in a row, Corporate LiveWire Global Awards is recognizing Cognigy as the “AI Automation Sp...

Cognigy Selected as Industry Innovator for Enterprise Connect 2022’s Innovation Showcase

Cognigy has been selected as one of this year’s featured companies for Enterprise Connect 2022 Innovation Show...

Cognigy and Roboyo: leading AI automation specialists join forces

Conversational AI combined with RPA: New partnership enables businesses to automate voice and message-based pr...

Cognigy Increases Series B Funding to $59M with new investor DTCP

DTCP joins Series B round with $15 million investment earmarked to further accelerate Cognigy’s global growth ...

Cognigy Named a Leader by Gartner® in the January 2022 Magic Quadrant™ for Enterprise Conversational AI Platforms

Cognigy has been recognized by Gartner® as a Leader for Completeness of Vision and Ability to Execute

GTM specialist Rob Fardin Strengthens Cognigy leadership team in the Americas

Düsseldorf / San Francisco / Sydney / London — Cognigy today announced that Rob Fardin has joined the company ...

Cognigy named as one of Germany's fastest growing technology companies

With a growth rate of 987.45 percent, Cognigy claims a spot in the top 10 of the Deloitte Technology Fast 50 2...

Cognigy Named a Leader in IDC MarketScape for General-Purpose Conversational AI Platforms

Cognigy, a global leader in omnichannel customer service automation, has been named a Leader in the IDC Market...

Cognigy launches Conversational AI Analytics Suite to deliver actionable insights from conversational data

The Cognigy Insights analytics suite will enhance the capabilities of the Cognigy.AI platform to make sense of...

AIC4 Tested: Cognigy.AI Officially Certified as Safe and Trustworthy AI

Secure, unprejudiced, and GDPR-compliant voice and chatbots: Cognigy.AI is one of the first AIs to be successf...

ISG Partners With Cognigy to Bring Conversational AI to Clients

ISG Automation to offer Cognigy’s low-code conversational AI platform to lower costs, improve user experience

Cognigy Secures $44M in Series B Funding to Facilitate Global Customer and Employee Growth

The investment, led by Insight Partners, will enable Cognigy to expand its global footprint becoming the platf...

Berlin Brands Group Relies on Cognigy: Smart Bots for 34 Global E-Commerce Brands

Global e-commerce company chooses Cognigy.AI to answer inquiries from customers 24/7 via voice- and chatbots, ...

Cognigy Named ‘AI Automation Specialists of the Year’

March 17, 2021, Düsseldorf, Germany / San Francisco, CA – The Corporate LiveWire Global Awards 2020/21 has rec...

DATEV Relies on Cognigy.AI for Compliant, Easy-to-Use Voice Bots

DÜSSELDORF, SAN FRANCISCO, 11. March 2021 – DATEV, the third-largest provider of business software in Germany,...

Salzburg AG Automates Customer Communication With Cognigy.AI

The smart voice- and chatbot, LEA, is an important pillar of customer service and sales at Salzburg AG. The el...

Cognigy Named as HFS Research ‘Hot Vendor’

HFS Research’s Report Q4 2020 recognizes Cognigy for its Conversational AI platform and impact in the customer...

Cognigy Secures Funding to Expand Growth in Asia-Pacific

Conversational AI company brings unprecedented quality and efficiency to customer service teams in enterprises...

Cognigy and Telekom Partner on Conversational AI

Cognigy.AI becomes part of Telekom's Conversational AI Suite for automated, AI-based customer service in conta...

Cognigy Named a Best Startup to Work For in North Rhine-Westphalia

Düsseldorf, Germany – Cognigy, a global leader in Conversational AI, has been recognized as a best startup to ...

AfroTech World Selects Cognigy to Deliver a Virtual Agent Experience

One of the largest multicultural tech conferences in the United States provides an AI chatbot powered by a Con...

Cognigy Voice Gateway Advances Customer Service Experiences

Voice-based Conversational AI solves CX challenges; enables greater customer and employee satisfaction through...

How Are Chief Claims Officers Shifting Their Strategies?

Not every industry can say its time is now, but for insurers the global COVID-19 pandemic has seen the industr...

Cognigy Named a Top 20 Most Successful Startup in Germany

Cognigy recognized by Gründer.de as one of 20 startups with significant growth in 2020

Conversational AI Platform, Cognigy, Receives SOC 2 Type II Attestation

Independent Audit Verifies Cognigy’s Internal Controls and Processes

Cognigy Launches Its Most Advanced Conversational AI Platform

Voice- and chatbot experiences offer next-generation level of accuracy, control and usability; accelerates Con...

Multi-language Virtual Agents with Language Detection

We live in an incredible world of multilingualism. More and more people are starting to travel and learn new l...

Build your TensorFlow Custom Module

Creating a good conversational AI might make you realize how complex the idea of a successful conversation is....

Smart banks - The new way of banking

The core value proposition behind conversational AI is increased efficiency for businesses and more immediacy ...

Lui - The All-In-One Chatbot

It' s the fourth Thursday in November. All Americans know exactly what's coming. The holiday season surroundin...

COGNIGY.AI 3.5 - what to expect when automating all customer interactions with virtual agents

Düsseldorf (GER), January 21, 2020 +++ Soon, Cognigy will be releasing Cognigy.AI 3.5: the newest version of t...

Bridging the gap between intelligent automation and Conversational AI

San Francicso (USA)/ Düsseldorf (GER), January 16th, 2020 +++ Together Cognigy, a Kofax Technology Alliance Pa...

Cognigy expands its market presence in South Korea

Düsseldorf (GER)/ Seoul (South Korea), December 12, 2019 +++ Cognigy, the leading enterprise software vendor f...

Cognigy extends its APAC presence

Sydney (AUS)/ Düsseldorf (GER), December 03, 2019 +++ Cognigy, the market leader in Conversational AI, today p...

Cognigy Secures Series A Funding to Lead the US Market in Conversational AI

San Francicso (USA)/ Düsseldorf (GER), November 25, 2019 +++ Cognigy, the leading enterprise software vendor f...

Cognigy supercharges Twilio Conversational AI

Cognigy showcases advanced Conversational Automation solutions at Twilio SIGNAL 2019 - the Customer & Deve...

Fuzzy Search for better results

Humans tend to be imprecise in what they say and write: Incomplete utterances, ambiguities and typos are just ...

Accelerate Conversational Experiences by adding Locations and Places via HERE

Conversational AI dialogs can serve as a user interface for location-specific search requests -- ideally to ge...

ICMI CONTACT CENTER EXPO 2019 FOLLOW-UP: Cognigy's Interview podcast powered by Crmxchange

Cognigy exhibited at this year's ICMI Contact Center Expo 2019. The conference unites contact center professio...

Boost your Service Management with the new ServiceNow Connector

Imagine you could get the latest status of a given Incident, by simply asking a conversational AI. Gone are th...

Making Conversational AI a Reality - Cognigy & Switch Partnership

June 05, 2019, Düsseldorf, Germany / Sydney, Australia. Cognigy, a leading conversational AI provider, and Swi...

Cognigy Announces Technology Partnership with Kofax

June 4, 2019, Düsseldorf, Germany / San Francicso, CA / Irvine, CA. Cognigy, a global leader in Conversational...

Give your agile projects a voice with the new Jira Software Connector

Give JIRA superpowers with Conversational AI

Create Amazing Chatbot UX With Webchat Plugins

Cognigy.AI's Webchat can be extended by embedding plugins - visual components of any kind which can be trigger...

Cognigy Hires Automation and RPA industry veteran Dennis Walsh

March 18, 2019, Düsseldorf, Germany. Cognigy, the market leader in Conversational AI, proudly announced today ...

TDSE partners with Cognigy to bring Conversational AI to the Japanese Market

Düsseldorf/Tokyo 27.11.2018 – Tecnos Data Science Engineering (TDSE), one of the leading data science and arti...

The most individual user experience on Sitecore, powered by Conversational AI

How Sitecore and Cognigy.AI Can Make Conversational AI And Virtual Assistants Work For You How to move from pe...

Cognigy.AI 3.1 Released

Today, after months of hard work, we're releasing Cognigy.AI 3.1 - jam-packed with amazing features that conti...

Cognigy speaks with Alexa in all languages

Language is the most natural form of interaction that is innately available to us, and so the success of voice...

Cognigy Named a Cool Vendor in Gartner’s Cool Vendors in AI for Conversational Platforms

SAN FRANCISCO / DÜSSELDORF – June 31, 2018 - Cognigy, a leader in Conversational AI software solutions, annou...

Cognigy wins WeDoDigital Award 2018

Düsseldorf, June 12, 2018 - Cognigy, the leading provider of Conversational AI software solutions, has won the...

Horizontal Integration and Cognigy Partner to Offer Conversational AI-Based Solutions

Teaming up to help enterprises engage in more flexible, dynamic and human conversations with their customers, ...

COGNIGY.AI 3.0 redefines Conversational AI Management

San Francisco / Düsseldorf – June 1st, 2018 - Cognigy, the leader in Conversational AI software solutions, ann...

Conversational AI and user experience pioneer, Sascha Wolter, joins Cognigy

San Francisco/Düsseldorf – 17 April 2018 – Cognigy GmbH, manufacturer of the Conversational AI platform COGNIG...

Velowerks and Cognigy announce strategic partnership

San Francisco, CA – 27 March 2018 – VeloWerks Digital, a digital effectiveness agency, is delighted to announc...

Cognigy cited in Gartner report on Conversational UX

San Francisco/Düsseldorf, 20.03.2018 – Cognigy was cited in the 27 February 2018 Gartner research note titled,...

COGNIGY expands rapidly in North America

San Francisco, CA – 16 March 2018 – Cognigy, the leader in conversational artificial intelligence platforms th...

Cognigy.AI 2.7 released

COGNIGY.AI 2.7 has been released with more amazing features to help you create amazing conversational AIs. See...

Cognigy.AI enables fully-disconnected, embedded conversational AI

The German conversational artificial intelligence company announced a new version of its award-winning softwar...

Cognigy.AI 2.5 introduces dedicated Alexa and Facebook Tools

Chatbots and Alexa Skills, as well as most other Voice AIs are tools for marketers to create novel customer ex...

German business magazine 'Wirtschaftswoche': new investors for launching internationally

In a current press release the German business magazine 'Wirtschaftswoche" is introducing Cognigy and new inve...

Cognigy closes major financing round and is launching internationally

This young software company from Dusseldorf, Germany has closed pre-Series A seven figure financing; will open...

Cognigy appoints veteran sales leader Marc Schneider as Head of Business Development

Today Cognigy GmbH, makers of the Conversational AI platform COGNIGY.AI, announces the appointment of Marc Sch...

Godmorgen! Cognigy now speaks Danish!

From today on, companies that operate in the Danish speaking markets can easily create advanced conversational...

COGNIGY.AI 2.2.0 is here!

With the newest release of COGNIGY.AI, we have introduced many exciting new capabilities. Here are our top new...

Cognigy.AI makes Softbank's Pepper smarter

Cognigy’s co-founder Philipp Heltewig demonstrates Pepper’s enhanced capabilities in Hyatt hotel in Düsseldorf...

COGNIGY.AI 2.0 IS OFFICIALLY RELEASED!

Dusseldorf, 18. July 2017. The German start-up Cognigy today announced the international launch of their enter...

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