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Cognigy Named a Leader in IDC MarketScape for General-Purpose Conversational AI Platforms

Cognigy, a global leader in omnichannel customer service automation, has been named a Leader in the IDC MarketScape: Worldwide General-Purpose Convers...

publication dateOct 6, 2021
reading time8 min

Customer Interview: How ARAG leverages Conversational AI

For several years ARAG has worked with Cognigy.AI to drive service excellence and process automation. Dr. Ina Baumann, SVP IT-Steering at ARAG and res...

publication dateJan 7, 2021
reading time6 min

Transforming Customer Service – What to Look for in a Conversational AI Tool

This article was originally published on The Magazine for Customer Service Managers and Professionals.

publication dateNov 16, 2020
reading time6 min

How are Chief Claims Officers shifting their strategies?

Not every industry can say its time is now, but for insurers the global COVID-19 pandemic has seen the industry really step up to the plate. The crisi...

publication dateOct 21, 2020
reading time5 min

Cognigy Launches Its Most Advanced Conversational AI Platform

Voice- and chatbot experiences offer next-generation level of accuracy, control and usability; accelerates Contact Center Automation plans

publication dateSep 1, 2020
reading time6 min

Developing a Conversational AI Road Map

Our colleague, Jessica Gopalakrishnan, has recently published an article on Forbes on the importance of developing a Conversational AI road map to dri...

publication dateAug 28, 2020
reading time3 min

Podcast: Cognigy CEO Talks Conversational AI, Automation and More (Part 2)

Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted by Jean Shin, Director of Strategy &...

publication dateJun 24, 2020
reading time63 min

Podcast: Cognigy CEO Talks Conversational AI, Automation and More

Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted by Jean Shin, Director of Strategy &...

publication dateJun 9, 2020
reading time65 min

How Successful are Contact Centers with AI and Chatbots?

Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painless, and quick. With messaging – through...

publication dateApr 26, 2020
reading time7 min

Advanced Conversational AI with Amazon Connect and Cognigy

Amazon Connect is a cloud contact centre that can be up and running in minutes, on both telephone and chat channels. It has a pay-as-you-go pricing mo...

publication dateApr 20, 2020
reading time72 min

Multi-language Virtual Agents with Language Detection

We live in an incredible world of multilingualism. More and more people are starting to travel and learn new languages or live in foreign countries. A...

publication dateApr 17, 2020
reading time12 min

Build your TensorFlow Custom Module

Creating a good conversational AI might make you realize how complex the idea of a successful conversation is. You will probably have to deal with pro...

publication dateApr 15, 2020
reading time24 min

Cognigy.AI 3.6 Released

Düsseldorf (GER), March 30, 2020 +++ Today we are announcing the release of Cognigy.AI 3.6 - the newest version of our industry-leading Conversational...

publication dateApr 8, 2020
reading time8 min

Cognigy.AI 3.5 Released

Last week, we announced the release of Cognigy.AI 3.5 - the newest version of our industry-leading Conversational Automation Platform.

publication dateFeb 11, 2020
reading time12 min

Smart banks - The new way of banking

The core value proposition behind conversational AI is increased efficiency for businesses and more immediacy and relevance for end-users.

publication dateFeb 3, 2020
reading time12 min

Lui - The All-In-One Chatbot

It' s the fourth Thursday in November. All Americans know exactly what's coming. The holiday season surrounding Thanksgiving is about to begin. And ev...

publication dateJan 22, 2020
reading time14 min

COGNIGY.AI 3.5 - what to expect when automating all customer interactions with virtual agents

Düsseldorf (GER), January 21, 2020 +++ Soon, Cognigy will be releasing Cognigy.AI 3.5: the newest version of the industry-leading Conversational Autom...

publication dateJan 21, 2020
reading time4 min

Bridging the gap between intelligent automation and Conversational AI

San Francicso (USA)/ Düsseldorf (GER), January 16th, 2020 +++ Together Cognigy, a Kofax Technology Alliance Partner, and Kofax developed an educationa...

publication dateJan 16, 2020
reading time6 min

Cognigy expands its market presence in South Korea

Düsseldorf (GER)/ Seoul (South Korea), December 12, 2019 +++ Cognigy, the leading enterprise software vendor for self-service conversational artificia...

publication dateDec 12, 2019
reading time7 min

Cognigy extends its APAC presence

Sydney (AUS)/ Düsseldorf (GER), December 03, 2019 +++ Cognigy, the market leader in Conversational AI, today proudly announces a strategic addition to...

publication dateDec 3, 2019
reading time7 min

Cognigy Secures Series A Funding to Lead the US Market in Conversational AI

San Francicso (USA)/ Düsseldorf (GER), November 25, 2019 +++ Cognigy, the leading enterprise software vendor for self-service conversational artificia...

publication dateNov 25, 2019
reading time8 min

Virtual Agents - The New Trusted Advisor in Insurance Sales

Key takeaway: Use Conversational AI to bond with your customers and offer them unprecedented personalized service across all modern channels.

publication dateNov 15, 2019
reading time26 min

Cognigy expands its presence in Asia by partnering with voice technology expert easyDialog

Düsseldorf, Germany/ Tokyo, Japan, 2019-11-14 - Cognigy, a global leader in Conversational AI, announced a strategic partnership with easyDialog, a co...

publication dateNov 14, 2019
reading time7 min

Cognigy expands its European business by partnering with Ainia in Finland

Düsseldorf, Germany/ Espoo, Finland, 30.10.2019 – Cognigy, a global leader in Conversational AI, announced a strategic partnership with Ainia, a leadi...

publication dateOct 30, 2019
reading time8 min

Meet even the toughest design guidelines with Cognigy’s webchat

If you have ever started a self-service bot project, you might have hit this roadblock: Your bot is great and now you “just” want to embed it into you...

publication dateOct 18, 2019
reading time12 min

What's your business case for Conversational AI?

You know you should get started bringing Conversational AI to your business, but you haven’t found the right timing or relevant projects for this new ...

publication dateSep 23, 2019
reading time9 min

Cognigy.AI 3.4 Released

This week, we announced the release of Cognigy.AI 3.4 - the newest release of our industry-leading Conversational Automation Platform.

publication dateSep 19, 2019
reading time18 min

Standardizing on A Conversational AI Platform

There are two things you need to know about automation in the enterprise:

publication dateMar 6, 2019
reading time7 min

CHATTY THINGS - OUR NEW SERIES!

Chatty Things by Sascha Wolter – entertaining, informative and more than just a series!

publication dateFeb 27, 2019
reading time6 min

Cognigy @ MWC Barcelona 2019!

#MWC19 Barcelona - We participate, exhibit and can’t wait to be part!    We’re excited to announce that Cognigy will be exhibiting at this year’s Mobi...

publication dateFeb 23, 2019
reading time9 min

How to Use Alexa Presentation Language with Cognigy out of the box

Amazon recently introduced APL (Alexa Presentation Language). APL enables developers to build interactive and multimodal Skills that support screens. ...

publication dateNov 14, 2018
reading time9 min

Whatsapp launches Business API

WhatsApp announced the launch of its Business API, which allows enterprises to connect with their customers over WhatsApp, similar to how enterprises ...

publication dateAug 9, 2018
reading time3 min

Cognigy speaks with Alexa in all languages

Language is the most natural form of interaction that is innately available to us, and so the success of voice assistants like Amazon Alexa is not sur...

publication dateAug 7, 2018
reading time7 min

FREE COGNIGY.AI 3.0 EDITOR TRAINING RELEASED

After releasing the free user training some days ago, Cognigy today released a free editor training course on Udemy. The course is targeted at editors...

publication dateJul 24, 2018
reading time2 min

FREE COGNIGY.AI 3.0 USER TRAINING RELEASED

Today Cognigy released a free user training course on Udemy. The course is targeted at end-users that will use the Cognigy.AI Conversational AI Platfo...

publication dateJul 22, 2018
reading time2 min

Chatbots in Customer Service

SEVERAL LEVELS OF SOPHISTICATION ALLOW FOR LOW-FRICTION EARLY ADOPTION Chatbots have seen tremendous interest over the past years, with several applic...

publication dateJul 19, 2018
reading time6 min

How chatbots drive innovation and efficiency in support departments

Chatbots are omnipresent nowadays thanks to their ability to mimic natural human conversations and provide instant, digital services. As we wrote in a...

publication dateJul 9, 2018
reading time6 min

Conversational Search, going beyond the query

Search tools have matured rapidly over the past few years. Enterprise search providers, like Coveo, are using artificial intelligence and machine lear...

publication dateMay 17, 2018
reading time8 min

Conversational Micro-Moments.

There are two complementary trends in conversational interaction that are taking hold in Marketing and Customer Service organizations. First, consumer...

publication dateMay 14, 2018
reading time9 min

Chatbots – a smarter search box?

Chatbots are omni-present these days, conversing with their human users on Facebook Messenger, mobile messengers such as WeChat, websites, apps and ev...

publication dateApr 18, 2018
reading time5 min
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