Cognigy Demos AI-First Customer Service Solutions at Gartner IT Symposium and ICMI’s Contact Center Expo
SAN FRANCISCO – Oct 15, 2024 – Next week, Cognigy, a global leader in AI-powered customer service solutions, w...
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Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreAI Agent Manager
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreBe the first to know about the latest developments around Cognigy
SAN FRANCISCO – Oct 15, 2024 – Next week, Cognigy, a global leader in AI-powered customer service solutions, w...
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eBook Explains How to Use an AI-Powered Virtual Workforce to Overcome CX Challenges, Unlock New Era of Efficie...
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October 17, 2023 | Düsseldorf, San Francisco - Cognigy's new eBook explains how to achieve next-gen customer i...
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September 12, 2023 | Düsseldorf, San Francisco – Cognigy, the leader in Conversational AI, has been recognized...
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May 24, 2023 | DÜSSELDORF and SAN FRANCISCO – Cognigy, the market leader in Conversational AI, today announced...
Cognigy.AI Becomes Part of the Foundever Conversational AI Suite for Automated, AI-based Customer Service
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January 17, 2023 | DÜSSELDORF and SAN FRANCISCO – Cognigy, a Conversational AI market leader, announced today ...
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Amazon Connect is a Contact Center as a Service solution that grew out of Amazon's internal needs. It offers a...
Our colleague, Jessica Gopalakrishnan, has recently published an article on Forbes on the importance of develo...
Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted ...
Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted ...
Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painl...
We live in an incredible world of multilingualism. More and more people are starting to travel and learn new l...
Creating a good conversational AI might make you realize how complex the idea of a successful conversation is....
Düsseldorf (GER), March 30, 2020 +++ Today we are announcing the release of Cognigy.AI 3.6 - the newest versio...
Last week, we announced the release of Cognigy.AI 3.5 - the newest version of our industry-leading Conversatio...
The core value proposition behind conversational AI is increased efficiency for businesses and more immediacy ...
It' s the fourth Thursday in November. All Americans know exactly what's coming. The holiday season surroundin...
Düsseldorf (GER), January 21, 2020 +++ Soon, Cognigy will be releasing Cognigy.AI 3.5: the newest version of t...
San Francicso (USA)/ Düsseldorf (GER), January 16th, 2020 +++ Together Cognigy, a Kofax Technology Alliance Pa...
Düsseldorf (GER)/ Seoul (South Korea), December 12, 2019 +++ Cognigy, the leading enterprise software vendor f...
Sydney (AUS)/ Düsseldorf (GER), December 03, 2019 +++ Cognigy, the market leader in Conversational AI, today p...
San Francicso (USA)/ Düsseldorf (GER), November 25, 2019 +++ Cognigy, the leading enterprise software vendor f...
Key takeaway: Use Conversational AI to bond with your customers and offer them unprecedented personalized serv...
If you have ever started a self-service bot project, you might have hit this roadblock: Your bot is great and ...
You know you should get started bringing Conversational AI to your business, but you haven’t found the right t...
This week, we announced the release of Cognigy.AI 3.4 - the newest release of our industry-leading Conversatio...
There are two things you need to know about automation in the enterprise:
Chatty Things by Sascha Wolter – entertaining, informative and more than just a series!
#MWC19 Barcelona - We participate, exhibit and can’t wait to be part! We’re excited to announce that Cognigy w...
Amazon recently introduced APL (Alexa Presentation Language). APL enables developers to build interactive and ...
WhatsApp announced the launch of its Business API, which allows enterprises to connect with their customers ov...
Language is the most natural form of interaction that is innately available to us, and so the success of voice...
SEVERAL LEVELS OF SOPHISTICATION ALLOW FOR LOW-FRICTION EARLY ADOPTION Chatbots have seen tremendous interest ...
Chatbots are omnipresent nowadays thanks to their ability to mimic natural human conversations and provide ins...
Search tools have matured rapidly over the past few years. Enterprise search providers, like Coveo, are using ...
There are two complementary trends in conversational interaction that are taking hold in Marketing and Custome...
Chatbots are omni-present these days, conversing with their human users on Facebook Messenger, mobile messenge...
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