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How are Chief Claims Officers shifting their strategies?

Not every industry can say its time is now, but for insurers the global COVID-19 pandemic has seen the industry really step up to the plate. The crisi...

Oct 21, 2020
5 min

Why the Time for RPA-enabled Chatbots is Now

Kofax and Cognigy have collaborated to build a Kofax-Cognigy Connector and a Getting Started Guide. For too long, two powerful automation technologies...

Oct 6, 2020
9 min

Cognigy Launches Its Most Advanced Conversational AI Platform

Voice- and chatbot experiences offer next-generation level of accuracy, control and usability; accelerates Contact Center Automation plans

Sep 1, 2020
6 min

Developing a Conversational AI Road Map

Our colleague, Jessica Gopalakrishnan, has recently published an article on Forbes on the importance of developing a Conversational AI road map to dri...

Aug 28, 2020
3 min

Podcast: Cognigy CEO Talks Conversational AI, Automation and More (Part 2)

Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted by Jean Shin, Director of Strategy & Con...

Jun 24, 2020
63 min

Podcast: Cognigy CEO Talks Conversational AI, Automation and More

Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted by Jean Shin, Director of Strategy & Con...

Jun 9, 2020
66 min

How Successful are Contact Centers with AI and Chatbots?

Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painless, and quick. With messaging – through...

Apr 26, 2020
7 min

The First Step in Designing Your Conversational AI Roadmap

There are many different approaches to designing a roadmap for your technology investment. Do you want to tackle your worst legacy pain points first? ...

Apr 22, 2020
10 min

Make your conversational AI detect emotions using sentiment analysis

Curious about whether your customer is satisfied with your virtual assistant or not? Sentiment analysis is the branch of machine learning that tries t...

Apr 21, 2020
15 min

Advanced Conversational AI with Amazon Connect and Cognigy

Amazon Connect is a cloud contact centre that can be up and running in minutes, on both telephone and chat channels. It has a pay-as-you-go pricing mo...

Apr 20, 2020
72 min
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