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News Conversational AI Contact Center

Nexus 2025 Sets a New Standard for Contact Center AI Innovation

San Francisco | Düsseldorf, March 14, 2025 – Last week, Cognigy, the global leader in AI-powered customer serv...

News Conversational AI Contact Center

Cognigy Celebrates Customer Service Innovation at the Cognigy Awards 2025

San Francisco | Düsseldorf (March 13, 2025) — Cognigy, a global leader in AI-powered customer service solution...

News Conversational AI Customers

Handelsblatt: Virtual agents on the rise – is the AI revolution coming now?

Salesforce, Cognigy, Github: Numerous companies are announcing a new generation of AI assistants. The so-calle...

News Conversational AI Customers

Cognigy Unveils Agentic AI: Transforming the Future of Enterprise Contact Centers

Meet the Next Generation AI Workforce: Goal-Oriented, Adaptive and Autonomous DÜSSELDORF | SAN FRANCISCO – Nov...

Conversational AI

Cognigy Demos AI-First Customer Service Solutions at Gartner IT Symposium and ICMI’s Contact Center Expo

SAN FRANCISCO – Oct 15, 2024 – Next week, Cognigy, a global leader in AI-powered customer service solutions, w...

News Conversational AI

Cognigy Receives 2024 Conversational AI Excellence Award from CUSTOMER Magazine

News Conversational AI Customers

ERGO Selects Cognigy to Drive AI-based Phone- and Chatbots in Customer Service

May 29th, 2024 | San Francisco, Düsseldorf – Cognigy, a global leader in AI-enabled customer service solutions...

News Conversational AI Customers

TechStyleOS Chooses Cognigy to Be Ahead of the Curve in Customer Service

May 2, 2024 | Düsseldorf, San Francisco - Cognigy, a global leader in AI-enabled customer service solutions, i...

Conversational AI Contact Center

Cognigy Takes the Guesswork Out of Adopting AI to Create Next-Level eCommerce and Retail Customer Experiences

eBook Explains How to Use an AI-Powered Virtual Workforce to Overcome CX Challenges, Unlock New Era of Efficie...

News Conversational AI

Cognigy Receives CCV Quality Award 2023 for IT-Innovation, Elevating Contact Centers with Generative AI

November 17, 2023 | DÜSSELDORF, SAN FRANCISCO - Cognigy, a global leader in AI-driven customer service solutio...

News Conversational AI Customers

New Cognigy eBook Demystifies how Generative AI Will Transform Customer Service

October 17, 2023 | Düsseldorf, San Francisco - Cognigy's new eBook explains how to achieve next-gen customer i...

News Conversational AI Customers

Cognigy and Allianz Join Forces at CCW Europe Summit 2023 in Amsterdam

September 22, 2023 | Düsseldorf, San Francisco - Cognigy, the market leader for AI in customer service, proudl...

News Conversational AI Customers

Nuuday Selects Cognigy to Revolutionize its Customer Service with AI Agents

September 19, 2023 | Düsseldorf, San Francisco - Nuuday, the leading digital service provider in Denmark, has ...

News Conversational AI Customers

Cognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner® Voice of the Customer Report

September 12, 2023 | Düsseldorf, San Francisco – Cognigy, the leader in Conversational AI, has been recognized...

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