ERGO Selects Cognigy to Drive AI-based Phone- and Chatbots in Customer Service

May 29th, 2024 | San Francisco, Düsseldorf Cognigy, a global leader in AI-enabled customer service solutions, proudly welcomes ERGO Group as a new customer. ERGO, one of Europe's major insurance groups with a presence in over 25 countries and a total premium income of over 20 billion euros in 2023, is embarking on a transformative AI-driven customer service journey with Cognigy.

ERGO Group accelerates its AI-based Phone- and Chatbots in customer service by using the Cognigy platform. Through the groundbreaking combination of Generative and Conversational AI, Cognigy empowers ERGO to develop and implement multiple next-gen AI Agents for customer service across voice and chat channels.

Nicolas Konnerth-Head of Voice-ERGO Group-Cognigy

"Our collaboration with Cognigy marks a significant milestone in our Conversational AI journey, enabling us to elevate customer service to unprecedented levels. Cognigy's leading AI technology and market expertise equips us with the tools to enhance customer interactions, ushering in a new era of service excellence.

Nicolas Konnerth, Head of Voice at ERGO Group



Cognigy's cutting-edge AI Agents will enable ERGO to optimize query resolution and drive overall service efficiency.

"We are delighted to welcome ERGO as our customer. Their dedication to providing exceptional customer service seamlessly aligns with our mission. Cognigy's AI Agents are revolutionizing customer interactions, and together, we are dedicated to powering millions of meaningful, automated conversations," says Philipp Heltewig, CEO and Co-Founder of Cognigy.

This strategic move underpins ERGO's commitment to technological transformation across the entire group. ERGO wants to be the digital leader in the insurance industry by 2025 - both in Germany and in its international core markets. To this end, the insurer already has a significant track record in the development and implementation of new technologies such as artificial intelligence, voice technologies, robotics, and process mining.




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