Jessica Gopalakrishnan

Jessica Gopalakrishnan is a marketing strategist experienced in accelerating growth at early stage and mature startups. As the Senior Director of Marketing at Cognigy, she is focused on demand generation strategies for the North American market, as well as advancing global awareness about Conversational AI and customer service automation.

Cognigy Receives 2023 Conversational AI Excellence Award from CUSTOMER Magazine

Cognigy Honored for Innovative and Impactful Use of Conversational AI Technology Düsseldorf, San Francisco | N...

Cognigy Launches AI Copilot, the Daily Companion for Enterprise Contact Center Agents

Industry Leader Reinvents Agent Assist with Generative and Conversational AI for Customer Service Excellence N...

News Conversational AI

Cognigy Receives CCV Quality Award 2023 for IT-Innovation, Elevating Contact Centers with Generative AI

November 17, 2023 | DÜSSELDORF, SAN FRANCISCO - Cognigy, a global leader in AI-driven customer service solutio...

News Conversational AI Customers

New Cognigy eBook Demystifies how Generative AI Will Transform Customer Service

October 17, 2023 | Düsseldorf, San Francisco - Cognigy's new eBook explains how to achieve next-gen customer i...

Conversational AI

Bandwidth Partners with Cognigy and Google to Launch AIBridge: Integrating AI with Contact Centers Using Maestro

First integrations include Conversational AI leaders Cognigy and Google Dialogflow to resolve calls in the com...

Product Conversational AI

Cognigy Unveils its Knowledge AI Solution for Enterprise Customer Service

Harnessing the Power of Generative AI, New Question and Answer Technology Delivers Ability to Create AI Agents...

News Contact Center

Cognigy Named on Sifted's B2B SaaS Rising 100 List: Excelling in the European B2B SaaS Landscape

SAN FRANCISCO - July 19, 2023  - Cognigy, the market lead er in Conversational AI , has just announced its inc...

Cognigy Named Winner in 6th Annual AI Breakthrough Awards Program

Prestigious International Annual Awards Program Honors Standout Conversational AI Platform

Cognigy to Showcase its Latest Conversational and Generative AI Solutions at Avaya Engage 2023

SAN FRANCISCO | June 15, 2023 – This week at Avaya’s ENGAGE Conference, Enterprise Conversational AI (ECAI) ma...

Cognigy Takes Center Stage at CCW 2023 with its Conversational and Generative AI Solutions

This week at Customer Contact Week (CCW) 2023, Enterprise Conversational AI (ECAI) market leader Cognigy will ...

Cognigy Wins 2023 UK National Innovation Award for Contact Centre Experience

Cognigy, a Gartner Magic Quadrant Leader in Conversational AI, has won the 2023 Contact Centre Experience Insi...

Cognigy and Black Box Partner to Accelerate Deployment of Conversational AI Solutions in Enterprise Contact Centers

Conversational AI leader joins forces with leading global solutions integrator to deliver powerful AI-based so...

Cognigy.AI is Now Available in AWS Marketplace

AWS customers can now acquire Cognigy’s industry-leading enterprise Conversational AI platform directly from A...

Conversational AI Contact Center

Cognigy and Foundever™ Create Partnership to Offer Best-in-Class Conversational AI Solutions for Contact Centers

Cognigy.AI Becomes Part of the Foundever Conversational AI Suite for Automated, AI-based Customer Service

Conversational AI Contact Center

Cognigy.AI Conversational AI Platform Now Available on Genesys AppFoundry

Cognigy’s Conversational AI platform combined with Genesys Cloud CX™ enables enterprise contact centers to del...

Cognigy Ranked in First Place for all Use Cases in the 2023 Gartner® Critical Capabilities for Enterprise Conversational AI Platforms

Cognigy has been ranked in the first position of the first quartile for all five use cases in the Gartner Repo...

Cognigy Strengthens Executive Team to Further Momentum, Supports Continued Enterprise Demand for Conversational AI

March 15, 2023 DÜSSELDORF and SAN FRANCISCO – Cognigy, a market leader in Enterprise Conversational AI, today ...

Cognigy Named a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

DÜSSELDORF and SAN FRANCISCO | March 9, 2023 – Market leader in Conversational AI Cognigy today announced that...

Product Conversational AI

Cognigy Joins AWS Independent Software Vendor (ISV) Accelerate Program

January 17, 2023 | DÜSSELDORF and SAN FRANCISCO – Cognigy, a Conversational AI market leader, announced today ...

Product Conversational AI

Cognigy Launches Generative AI Solution for Enterprise Contact Centers

January 17, 2023 | DÜSSELDORF and SAN FRANCISCO – Cognigy, the market leader in Conversational AI, today annou...

Award-winning Platform for Customer Service: Cognigy.AI Wins Prestigious German Contact Center Award

Düsseldorf, November 30, 2022 – Cognigy, the market leader in Conversational AI, has won the CCV Quality Award...

Al Naboodah Eyes Advanced Conversational AI for Next Generation EX and CX Services

DÜSSELDORF | Dubai, UAE, December 05, 2022– One of the UAE's most innovative and successful conglomerates, the...

Cognigy Achieves AWS Conversational AI Competency Distinction

November 30, 2022 | Düsseldorf and San Francisco – Cognigy announced today that it has achieved the Amazon Web...

Cognigy Named on the Constellation Shortlist for Conversational AI

Company Changing the Rules for Conversational AI is Recognized for its Comprehensive, Cutting-edge Platform, C...

Cognigy's Conversational AI Platform Gets Highest Rating in Gartner Peer Insights™

Cognigy received the highest evaluation from customers on Gartner Peer Insights ™ for Cognigy.AI, its Conversa...

Cognigy Names Hardy Myers SVP of Business Development and Strategy

DÜSSELDORF, SAN FRANCISCO, October 14, 2022 – Cognigy, a market leader in Conversational AI, today announced t...

Cognigy's Conversational IVR Solution Receives "Best Value" Badge from Capterra

Cognigy, a Leader in Enterprise Conversational Platforms, has been awarded the prestigious "Best Value" badge ...

Where to Find the Hottest Conversations: Contact Center Week 2022

Over 3,000 contact center leaders, influencers and technology execs gathered at Customer Contact Week (CCW) 20...

Cognigy Named ‘AI Automation Specialists of the Year’ 2022

For the second year in a row, Corporate LiveWire Global Awards is recognizing Cognigy as the “AI Automation Sp...

Cognigy Selected as Industry Innovator for Enterprise Connect 2022’s Innovation Showcase

Cognigy has been selected as one of this year’s featured companies for Enterprise Connect 2022 Innovation Show...

Cognigy Named ‘AI Automation Specialists of the Year’

March 17, 2021, Düsseldorf, Germany / San Francisco, CA – The Corporate LiveWire Global Awards 2020/21 has rec...

Cognigy Named as HFS Research ‘Hot Vendor’

HFS Research’s Report Q4 2020 recognizes Cognigy for its Conversational AI platform and impact in the customer...

AfroTech World Selects Cognigy to Deliver a Virtual Agent Experience

One of the largest multicultural tech conferences in the United States provides an AI chatbot powered by a Con...

Conversational AI

How Are Chief Claims Officers Shifting Their Strategies?

Not every industry can say its time is now, but for insurers the global COVID-19 pandemic has seen the industr...

Combining Conversational AI and RPA to Improve Customer Experiences

Within the next two years, 72 percent of organizations will be working with robotic process automation (RPA) i...

Conversational AI Customer Service Automation

How Successful are Contact Centers with AI and Chatbots?

Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painl...

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