Cognigy Named ‘AI Automation Specialists of the Year’

March 17, 2021, Düsseldorf, Germany / San Francisco, CA – The Corporate LiveWire Global Awards 2020/21 has recognized Cognigy, a leader in customer se...

publication dateMar 17, 2021
reading time5 min

Cognigy Named as HFS Research ‘Hot Vendor’

HFS Research’s Report Q4 2020 recognizes Cognigy for its Conversational AI platform and impact in the customer service environment

publication dateFeb 11, 2021
reading time3 min

Transforming Customer Service – What to Look for in a Conversational AI Tool

This article was originally published on The Magazine for Customer Service Managers and Professionals.

publication dateNov 16, 2020
reading time6 min

AfroTech World Selects Cognigy to Deliver a Virtual Agent Experience

One of the largest multicultural tech conferences in the United States provides an AI chatbot powered by a Conversational AI platform to support the c...

publication dateNov 9, 2020
reading time3 min

How are Chief Claims Officers shifting their strategies?

Not every industry can say its time is now, but for insurers the global COVID-19 pandemic has seen the industry really step up to the plate. The crisi...

publication dateOct 21, 2020
reading time5 min

Combining Conversational AI and RPA to Improve Customer Experiences

Within the next two years, 72 percent of organizations will be working with robotic process automation (RPA) in some capacity, Gartner has predicted. ...

publication dateJun 2, 2020
reading time6 min

How Successful are Contact Centers with AI and Chatbots?

Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painless, and quick. With messaging – through...

publication dateApr 26, 2020
reading time7 min
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