Wavestone and Cognigy form strategic partnership

Dallas | Düsseldorf, July 17, 2025 – Wavestone and AI specialist Cognigy have entered into a strategic partnership. Together, the two companies aim to support their clients in implementing intelligent AI agents for customer service.

Innovative AI technology meets consulting expertise

Cognigy develops enterprise platforms for intelligent customer service agents. What sets them apart: Their agentic AI approach combines structured workflows with generative AI, creating human-like, personalized interactions. Multimodal communication, pre-built agents, and compliant infrastructure enable rapid implementation. This positions Cognigy among the leading providers of scalable, autonomous solutions in the customer experience space.

Wavestone brings its deep industry expertise and strategic consulting capabilities to ensure thoughtful implementation from initial concept through production deployment. This combination significantly reduces development timelines and minimizes implementation risks.

Tangible benefits for customers

The partnership enables companies to achieve measurable cost savings in service operations while improving round-the-clock availability. Regulated industries such as banking and insurance particularly benefit from compliant technology, which enables fast and secure implementation despite stringent regulatory requirements.

Comprehensive strategic collaboration

The partnership extends beyond pure technology integration to encompass holistic market development. Together, both companies are pursuing new customer projects in the rapidly growing conversational and agentic AI segment, positioning themselves as innovation partners for enterprise clients.

By combining their capabilities in sales, marketing, and thought leadership, they create synergies that benefit both partners. The agreement applies to all markets where both Wavestone and Cognigy operate, establishing a solid foundation for international growth.

"This partnership significantly expands our AI capabilities in conversational AI," explains Eugen Ensinger, Associate Partner at Wavestone. "Our clients receive innovative solutions that both transform their customer experience and enhance operational efficiency."

"Wavestone is the ideal partner for strategically anchoring our AI technology within enterprises," adds Sascha Poggemann, Founder and COO of Cognigy. "Together, we can fully realize the potential of agentic AI and support customers in sustainably transforming their customer service."