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      Conversational AI Contact Center

      Cognigy and Foundever™ Create Partnership to Offer Best-in-Class Conversational AI Solutions for Contact Centers

      Cognigy.AI Becomes Part of the Foundever Conversational AI Suite for Automated, AI-based Customer Service

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      Conversational AI Contact Center

      Cognigy.AI Conversational AI Platform Now Available on Genesys AppFoundry

      Cognigy’s Conversational AI platform combined with Genesys Cloud CX™ enables enterprise contact centers to del...

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      Customers

      Recap of the First Annual Cognigy Customer Experience Summit

      Bringing together over 200 customers from across the globe. 

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      News

      Cognigy Ranked in First Place for all Use Cases in the 2023 Gartner® Critical Capabilities for Enterprise Conversational AI Platforms

      Cognigy has been ranked in the first position of the first quartile for all five use cases in the Gartner Repo...

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      News

      Cognigy Strengthens Executive Team to Further Momentum, Supports Continued Enterprise Demand for Conversational AI

      March 15, 2023 DÜSSELDORF and SAN FRANCISCO – Cognigy, a market leader in Enterprise Conversational AI, today ...

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      News

      Cognigy Named a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

      DÜSSELDORF and SAN FRANCISCO | March 9, 2023 – Market leader in Conversational AI Cognigy today announced that...

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      Product Conversational AI

      Cognigy Joins AWS Independent Software Vendor (ISV) Accelerate Program

      January 17, 2023 | DÜSSELDORF and SAN FRANCISCO – Cognigy, a Conversational AI market leader, announced today ...

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      Product Conversational AI

      Cognigy Launches Generative AI Solution for Enterprise Contact Centers

      January 17, 2023 | DÜSSELDORF and SAN FRANCISCO – Cognigy, the market leader in Conversational AI, today annou...

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      News

      flaschenpost Chooses Cognigy to Deliver Excellent Customer Service

      Düsseldorf, December 16, 2022 – Cognigy, a leading provider of Contact Center AI solutions, is proud to announ...

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      News

      Award-winning Platform for Customer Service: Cognigy.AI Wins Prestigious German Contact Center Award

      Düsseldorf, November 30, 2022 – Cognigy, the market leader in Conversational AI, has won the CCV Quality Award...

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      News

      Al Naboodah Eyes Advanced Conversational AI for Next Generation EX and CX Services

      DÜSSELDORF | Dubai, UAE, December 05, 2022– One of the UAE's most innovative and successful conglomerates, the...

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      Product Conversational AI

      Advanced Conversational AI with Amazon Connect and Cognigy

      Amazon Connect is a Contact Center as a Service solution that grew out of Amazon's internal needs. It offers a...

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      News

      Cognigy Achieves AWS Conversational AI Competency Distinction

      November 30, 2022 | Düsseldorf and San Francisco – Cognigy announced today that it has achieved the Amazon Web...

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      News

      Cognigy Named on the Constellation Shortlist for Conversational AI

      Company Changing the Rules for Conversational AI is Recognized for its Comprehensive, Cutting-edge Platform, C...

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      News

      Cognigy's Conversational AI Platform Gets Highest Rating in Gartner Peer Insights™

      Cognigy received the highest evaluation from customers on Gartner Peer Insights ™ for Cognigy.AI, its Conversa...

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      News

      Cognigy Names Hardy Myers SVP of Business Development and Strategy

      DÜSSELDORF, SAN FRANCISCO, October 14, 2022 – Cognigy, a market leader in Conversational AI, today announced t...

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      News

      Cognigy and MHP Form a Strategic Partnership

      Ludwigsburg, Düsseldorf, 01.09.2022 – Taking customer service to a new level with artificial intelligence and ...

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      News

      Partnership for AI Automation in Customer Service: adesso Becomes a Cognigy Reseller

      Düsseldorf, Dortmund, 24.08.2022 – Cognigy, a market leader in Conversational AI, an d  adesso SE, one of the ...

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      News

      Where to Find the Hottest Conversations: Contact Center Week 2022

      Over 3,000 contact center leaders, influencers and technology execs gathered at Customer Contact Week (CCW) 20...

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      News

      Cognigy Wins “Best Overall AI-based Analytics Solution” AI Breakthrough Award

      DÜSSELDORF, SAN FRANCISCO and SYDNEY – We are pleased to announce that Cognigy Insights has won “Best Overall ...

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      News

      Customer Service Automation-Expert Christian Charbonnier joins Cognigy as Director Partnerships, from Amazon Web Services

      Christian Charbonnier is now in charge of the strongly growing partner management D/A/CH region at Düsseldorf-...

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      News

      Cognigy Named ‘AI Automation Specialists of the Year’ 2022

      For the second year in a row, Corporate LiveWire Global Awards is recognizing Cognigy as the “AI Automation Sp...

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      News

      Cognigy Selected as Industry Innovator for Enterprise Connect 2022’s Innovation Showcase

      Cognigy has been selected as one of this year’s featured companies for Enterprise Connect 2022 Innovation Show...

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      News

      Cognigy and Roboyo: leading AI automation specialists join forces

      Conversational AI combined with RPA: New partnership enables businesses to automate voice and message-based pr...

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      News

      Cognigy Increases Series B Funding to $59M with new investor DTCP

      DTCP joins Series B round with $15 million investment earmarked to further accelerate Cognigy’s global growth ...

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      News

      Cognigy Named a Leader by Gartner® in the January 2022 Magic Quadrant™ for Enterprise Conversational AI Platforms

      Cognigy has been recognized by Gartner® as a Leader for Completeness of Vision and Ability to Execute

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      News

      GTM specialist Rob Fardin Strengthens Cognigy leadership team in the Americas

      Düsseldorf / San Francisco / Sydney / London — Cognigy today announced that Rob Fardin has joined the company ...

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      Partners

      Interview with Bucher + Suter: Best Conversational Analytics

      Conversational analytics will be a hot topic in 2022 - and with Cognigy Insights we offer the right solution: ...

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      News

      Cognigy named as one of Germany's fastest growing technology companies

      With a growth rate of 987.45 percent, Cognigy claims a spot in the top 10 of the Deloitte Technology Fast 50 2...

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      Events

      RPA + Bot: Cognigy and Deloitte present the service future

      The World RPA & AI Summit is one of the most important events surrounding the use of Robotic Process Autom...

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      Events

      Cognigy and Bucher+Suter inspire at the Contact Center summit 2021

      Transforming customer service and enhancing customer experience through automation were the focus of this year...

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      Events

      CEO of Cognigy discusses how chatbots could be used to help everyone

      On September 22nd, we had the pleasure of attending the AI summit in London, where alongside other industry ex...

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      News

      Cognigy Named a Leader in IDC MarketScape for General-Purpose Conversational AI Platforms

      Cognigy, a global leader in omnichannel customer service automation, has been named a Leader in the IDC Market...

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      News

      Cognigy launches Conversational AI Analytics Suite to deliver actionable insights from conversational data

      The Cognigy Insights analytics suite will enhance the capabilities of the Cognigy.AI platform to make sense of...

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      Customers

      Germany’s Largest Building Society Has Opted for Cognigy To Relieve the Burden on the Dialog Center

      DÜSSELDORF, August 3rd, 2021 – Cognigy, a global leader in customer service automation, supports Schwäbisch Ha...

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      News

      AIC4 Tested: Cognigy.AI Officially Certified as Safe and Trustworthy AI

      Secure, unprejudiced, and GDPR-compliant voice and chatbots: Cognigy.AI is one of the first AIs to be successf...

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      News

      ISG Partners With Cognigy to Bring Conversational AI to Clients

      ISG Automation to offer Cognigy’s low-code conversational AI platform to lower costs, improve user experience

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      News

      Cognigy Secures $44M in Series B Funding to Facilitate Global Customer and Employee Growth

      The investment, led by Insight Partners, will enable Cognigy to expand its global footprint becoming the platf...

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      News

      Berlin Brands Group Relies on Cognigy: Smart Bots for 34 Global E-Commerce Brands

      Global e-commerce company chooses Cognigy.AI to answer inquiries from customers 24/7 via voice- and chatbots, ...

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      News

      Cognigy Named ‘AI Automation Specialists of the Year’

      March 17, 2021, Düsseldorf, Germany / San Francisco, CA – The Corporate LiveWire Global Awards 2020/21 has rec...

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      News

      DATEV Relies on Cognigy.AI for Compliant, Easy-to-Use Voice Bots

      DÜSSELDORF, SAN FRANCISCO, 11. March 2021 – DATEV, the third-largest provider of business software in Germany,...

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      News

      Salzburg AG Automates Customer Communication With Cognigy.AI

      The smart voice- and chatbot, LEA, is an important pillar of customer service and sales at Salzburg AG. The el...

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      News

      Cognigy Named as HFS Research ‘Hot Vendor’

      HFS Research’s Report Q4 2020 recognizes Cognigy for its Conversational AI platform and impact in the customer...

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      News

      Cognigy Secures Funding to Expand Growth in Asia-Pacific

      Conversational AI company brings unprecedented quality and efficiency to customer service teams in enterprises...

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      News Partners

      Cognigy and Telekom Partner on Conversational AI

      Cognigy.AI becomes part of Telekom's Conversational AI Suite for automated, AI-based customer service in conta...

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      News

      Cognigy Named a Best Startup to Work For in North Rhine-Westphalia

      Düsseldorf, Germany – Cognigy, a global leader in Conversational AI, has been recognized as a best startup to ...

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      News

      AfroTech World Selects Cognigy to Deliver a Virtual Agent Experience

      One of the largest multicultural tech conferences in the United States provides an AI chatbot powered by a Con...

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      News

      Cognigy Voice Gateway Advances Customer Service Experiences

      Voice-based Conversational AI solves CX challenges; enables greater customer and employee satisfaction through...

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      Conversational AI

      How Are Chief Claims Officers Shifting Their Strategies?

      Not every industry can say its time is now, but for insurers the global COVID-19 pandemic has seen the industr...

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      News

      Cognigy Named a Top 20 Most Successful Startup in Germany

      Cognigy recognized by Gründer.de as one of 20 startups with significant growth in 2020

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      News

      Conversational AI Platform, Cognigy, Receives SOC 2 Type II Attestation

      Independent Audit Verifies Cognigy’s Internal Controls and Processes

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      News

      Cognigy Launches Its Most Advanced Conversational AI Platform

      Voice- and chatbot experiences offer next-generation level of accuracy, control and usability; accelerates Con...

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      Conversational AI

      Developing a Conversational AI Road Map

      Our colleague, Jessica Gopalakrishnan, has recently published an article on Forbes on the importance of develo...

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      Product Conversational AI Customer Service Automation Partners

      Podcast: Cognigy CEO Talks Conversational AI, Automation and More (Part 2)

      Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted ...

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      Product Conversational AI Customer Service Automation Partners

      Podcast: Cognigy CEO Talks Conversational AI, Automation and More

      Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted ...

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      Combining Conversational AI and RPA to Improve Customer Experiences

      Within the next two years, 72 percent of organizations will be working with robotic process automation (RPA) i...

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      Conversational AI Customer Service Automation

      How Successful are Contact Centers with AI and Chatbots?

      Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painl...

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      Product News Conversational AI

      Multi-language Virtual Agents with Language Detection

      We live in an incredible world of multilingualism. More and more people are starting to travel and learn new l...

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      Product News Conversational AI

      Build your TensorFlow Custom Module

      Creating a good conversational AI might make you realize how complex the idea of a successful conversation is....

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      Product Conversational AI

      Cognigy.AI 3.6 Released

      Düsseldorf (GER), March 30, 2020 +++ Today we are announcing the release of Cognigy.AI 3.6 - the newest versio...

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      Product Conversational AI Partners

      Cognigy.AI 3.5 Released

      Last week, we announced the release of Cognigy.AI 3.5 - the newest version of our industry-leading Conversatio...

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      Product News Conversational AI Customer Service Automation Partners

      Smart banks - The new way of banking

      The core value proposition behind conversational AI is increased efficiency for businesses and more immediacy ...

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      Product News Conversational AI Customer Service Automation Customers Partners

      Lui - The All-In-One Chatbot

      It' s the fourth Thursday in November. All Americans know exactly what's coming. The holiday season surroundin...

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      Product News Conversational AI Partners

      COGNIGY.AI 3.5 - what to expect when automating all customer interactions with virtual agents

      Düsseldorf (GER), January 21, 2020 +++ Soon, Cognigy will be releasing Cognigy.AI 3.5: the newest version of t...

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      News Conversational AI Customer Service Automation Partners

      Bridging the gap between intelligent automation and Conversational AI

      San Francicso (USA)/ Düsseldorf (GER), January 16th, 2020 +++ Together Cognigy, a Kofax Technology Alliance Pa...

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      Product News Conversational AI Customer Service Automation Partners

      Cognigy expands its market presence in South Korea

      Düsseldorf (GER)/ Seoul (South Korea), December 12, 2019 +++ Cognigy, the leading enterprise software vendor f...

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      Product News Conversational AI Customer Service Automation

      Cognigy extends its APAC presence

      Sydney (AUS)/ Düsseldorf (GER), December 03, 2019 +++ Cognigy, the market leader in Conversational AI, today p...

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      Product News Conversational AI

      Cognigy Secures Series A Funding to Lead the US Market in Conversational AI

      San Francicso (USA)/ Düsseldorf (GER), November 25, 2019 +++ Cognigy, the leading enterprise software vendor f...

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      Conversational AI Customer Service Automation Partners

      Virtual Agents - The New Trusted Advisor in Insurance Sales

      Key takeaway: Use Conversational AI to bond with your customers and offer them unprecedented personalized serv...

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      News Conversational AI Customer Service Automation Partners

      Cognigy expands its presence in Asia by partnering with voice technology expert easyDialog

      Düsseldorf, Germany/ Tokyo, Japan, 2019-11-14 - Cognigy, a global leader in Conversational AI, announced a str...

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      News Conversational AI Customer Service Automation Partners

      Cognigy expands its European business by partnering with Ainia in Finland

      Düsseldorf, Germany/ Espoo, Finland, 30.10.2019 – Cognigy, a global leader in Conversational AI, announced a s...

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      Product Conversational AI Customer Service Automation

      Meet even the toughest design guidelines with Cognigy’s webchat

      If you have ever started a self-service bot project, you might have hit this roadblock: Your bot is great and ...

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      Conversational AI Customer Service Automation

      What's your business case for Conversational AI?

      You know you should get started bringing Conversational AI to your business, but you haven’t found the right t...

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      Product Conversational AI

      Cognigy.AI 3.4 Released

      This week, we announced the release of Cognigy.AI 3.4 - the newest release of our industry-leading Conversatio...

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      Product News Customer Service Automation Partners

      Cognigy supercharges Twilio Conversational AI

      Cognigy showcases advanced Conversational Automation solutions at Twilio SIGNAL 2019 - the Customer & Deve...

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      Product News Customer Service Automation

      Fuzzy Search for better results

      Humans tend to be imprecise in what they say and write: Incomplete utterances, ambiguities and typos are just ...

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      Product News Customer Service Automation Customers

      Accelerate Conversational Experiences by adding Locations and Places via HERE

      Conversational AI dialogs can serve as a user interface for location-specific search requests -- ideally to ge...

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      Product News Customer Service Automation

      ICMI CONTACT CENTER EXPO 2019 FOLLOW-UP: Cognigy's Interview podcast powered by Crmxchange

      Cognigy exhibited at this year's ICMI Contact Center Expo 2019. The conference unites contact center professio...

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      Product News Partners

      Boost your Service Management with the new ServiceNow Connector

      Imagine you could get the latest status of a given Incident, by simply asking a conversational AI. Gone are th...

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      News Partners

      Making Conversational AI a Reality - Cognigy & Switch Partnership

      June 05, 2019, Düsseldorf, Germany /  Sydney, Australia. Cognigy, leading conversational AI provider, and Swit...

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      Product News Partners

      Cognigy Announces Technology Partnership with Kofax

      June 4, 2019, Düsseldorf, Germany / San Francicso, CA / Irvine, CA. Cognigy, a global leader in Conversational...

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      Product News

      Give your agile projects a voice with the new Jira Software Connector

      Give JIRA superpowers with Conversational AI

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      Product News

      Create Amazing Chatbot UX With Webchat Plugins

      Cognigy.AI's Webchat can be extended by embedding plugins - visual components of any kind which can be trigger...

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      Product

      Cognigy.AI 3.3 Released

      Today we’re proud to announce the release of Cognigy.AI 3.3 – the Conversational AI Platform. Jam-packed with ...

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      Product

      Cognigy integrates out of the box with Azure Cognitive Services

      Today Cognigy released version 1.0 of its Microsoft Azure Cognitive Services Custom Module.

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      Product News

      Cognigy Hires Automation and RPA industry veteran Dennis Walsh

      March 18, 2019, Düsseldorf, Germany. Cognigy, the market leader in Conversational AI, proudly announced today ...

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      Product Conversational AI

      Standardizing on A Conversational AI Platform

      There are two things you need to know about automation in the enterprise:

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      Product Conversational AI Customer Service Automation Partners

      CHATTY THINGS - OUR NEW SERIES!

      Chatty Things by Sascha Wolter – entertaining, informative and more than just a series!

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      Product Conversational AI

      Cognigy @ MWC Barcelona 2019!

      #MWC19 Barcelona - We participate, exhibit and can’t wait to be part!    We’re excited to announce that Cognig...

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      Product

      Cognigy.AI 3.2 Released

      After releasing Cognigy.AI 3.1 exactly three months ago, we spent time with our customers and partners evaluat...

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      News Partners

      TDSE partners with Cognigy to bring Conversational AI to the Japanese Market

      Düsseldorf/Tokyo 27.11.2018 – Tecnos Data Science Engineering (TDSE), one of the leading data science and arti...

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      Product Conversational AI Partners

      How to Use Alexa Presentation Language with Cognigy out of the box

      Amazon recently introduced APL (Alexa Presentation Language). APL enables developers to build interactive and ...

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      News

      The most individual user experience on Sitecore, powered by Conversational AI

      How Sitecore and Cognigy.AI Can Make Conversational AI And Virtual Assistants Work For You How to move from pe...

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      Wirecard and Cognigy facilitate smooth payments in conversational commerce

      Wirecard, the global leader in innovation for digital financial technology and Cognigy, the leading provider o...

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      Product News

      Cognigy.AI 3.1 Released

      Today, after months of hard work, we're releasing Cognigy.AI 3.1 - jam-packed with amazing features that conti...

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      Product Conversational AI Partners

      Whatsapp launches Business API

      WhatsApp announced the launch of its Business API, which allows enterprises to connect with their customers ov...

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      Product News Conversational AI

      Cognigy speaks with Alexa in all languages

      Language is the most natural form of interaction that is innately available to us, and so the success of voice...

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      News

      Cognigy Named a Cool Vendor in Gartner’s Cool Vendors in AI for Conversational Platforms

      SAN FRANCISCO / DÜSSELDORF – June 31, 2018 - Cognigy, a leader in Conversational AI software solutions, annou...

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      Product News Conversational AI

      FREE COGNIGY.AI 3.0 EDITOR TRAINING RELEASED

      After releasing the free user training some days ago, Cognigy today released a free editor training course on ...

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      Partners

      Cognigy and Acando announce partnership for better customer experience

      Cognigy and Acando, a management and IT consultancy, are delighted to announce their future cooperation provid...

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      Partners

      Salesforce Chatbot & Cognigy.AI

      How to natively integrate Cognigy.AI with Salesforce Einstein and the Salesforce Cloud for amazing customer ex...

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      Product News Conversational AI

      FREE COGNIGY.AI 3.0 USER TRAINING RELEASED

      Today Cognigy released a free user training course on Udemy. The course is targeted at end-users that will use...

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      Conversational AI

      Chatbots in Customer Service

      SEVERAL LEVELS OF SOPHISTICATION ALLOW FOR LOW-FRICTION EARLY ADOPTION Chatbots have seen tremendous interest ...

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      Conversational AI Partners

      How chatbots drive innovation and efficiency in support departments

      Chatbots are omnipresent nowadays thanks to their ability to mimic natural human conversations and provide ins...

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      Partners

      Conversational Memory, and why it matters.

      We need to bring our best thinking in marketing and relationship building to create conversational AIs that su...

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      News

      Cognigy wins WeDoDigital Award 2018

      Düsseldorf, June 12, 2018 - Cognigy, the leading provider of Conversational AI software solutions, has won the...

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      News

      Horizontal Integration and Cognigy Partner to Offer Conversational AI-Based Solutions

      Teaming up to help enterprises engage in more flexible, dynamic and human conversations with their customers, ...

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      Product Partners

      Taking Conversational AI to the next level

      Today we're proudly announcing the release of Cognigy.AI 3.0. After months and months of hard work, we're fina...

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      News

      COGNIGY.AI 3.0 redefines Conversational AI Management

      San Francisco / Düsseldorf – June 1st, 2018 - Cognigy, the leader in Conversational AI software solutions, ann...

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      Conversational AI Partners

      Conversational Search, going beyond the query

      Search tools have matured rapidly over the past few years. Enterprise search providers, like Coveo, are using ...

      Read Now

      Conversational AI Partners

      Conversational Micro-Moments.

      There are two complementary trends in conversational interaction that are taking hold in Marketing and Custome...

      Read Now

      Conversational AI

      Chatbots – a smarter search box?

      Chatbots are omni-present these days, conversing with their human users on Facebook Messenger, mobile messenge...

      Read Now

      News

      Conversational AI and user experience pioneer, Sascha Wolter, joins Cognigy

      San Francisco/Düsseldorf – 17 April 2018 – Cognigy GmbH, manufacturer of the Conversational AI platform COGNIG...

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      News Partners

      Velowerks and Cognigy announce strategic partnership

      San Francisco, CA – 27 March 2018 – VeloWerks Digital, a digital effectiveness agency, is delighted to announc...

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      News

      Cognigy cited in Gartner report on Conversational UX

      San Francisco/Düsseldorf, 20.03.2018  – Cognigy was cited in the 27 February 2018 Gartner research note titled...

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      News

      COGNIGY expands rapidly in North America

      San Francisco, CA – 16 March 2018 – Cognigy, the leader in conversational artificial intelligence platforms th...

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      News

      Cognigy.AI 2.7 released

      COGNIGY.AI 2.7 has been released with more amazing features to help you create amazing conversational AIs. See...

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      News

      Cognigy.AI enables fully-disconnected, embedded conversational AI

      The German conversational artificial intelligence company announced a new version of its award-winning softwar...

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      News

      Cognigy.AI 2.5 introduces dedicated Alexa and Facebook Tools

      Chatbots and Alexa Skills, as well as most other Voice AIs are tools for marketers to create novel customer ex...

      Read Now

      News

      German business magazine 'Wirtschaftswoche': new investors for launching internationally

      In a current press release the German business magazine 'Wirtschaftswoche" is introducing Cognigy and new inve...

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      News

      Cognigy closes major financing round and is launching internationally

      This young software company from Dusseldorf, Germany has closed pre-Series A seven figure financing; will open...

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      News

      Cognigy releases Alexa Skills Kit integration

      Starting with Cognigy 2.3, Cognigy expands its lineup of Natural Language Processor (NLP) connectors to includ...

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      News

      Cognigy appoints veteran sales leader Marc Schneider as Head of Business Development

      Today Cognigy GmbH, makers of the Conversational AI platform COGNIGY.AI, announces the appointment of Marc Sch...

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      News

      Godmorgen! Cognigy now speaks Danish!

      From today on, companies that operate in the Danish speaking markets can easily create advanced conversational...

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      Product

      Meet us @ DMEXCO 2017

      We are happy to announce that Cognigy will exhibit at dmexco in Cologne on September 13th & 14th, 2017.

      Read Now

      News

      COGNIGY.AI 2.2.0 is here!

      With the newest release of COGNIGY.AI, we have introduced many exciting new capabilities. Here are our top new...

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      Product News

      Cognigy.AI makes Softbank's Pepper smarter

      Cognigy’s co-founder Philipp Heltewig demonstrates Pepper’s enhanced capabilities in Hyatt hotel in Düsseldorf...

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      News

      COGNIGY.AI 2.0 IS OFFICIALLY RELEASED!

      Dusseldorf, 18. July 2017.  The German start-up Cognigy today announced the international launch of their ente...

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      Product News

      Cognigy at Cebit

      Sascha is ready to tell you more about Cognigy Enterprise AI – visit us at Cebit, Scale 11, Halle 11, A80 to h...

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