Blog

Cognigy Named a Leader in IDC MarketScape for General-Purpose Conversational AI Platforms

Cognigy, a global leader in omnichannel customer service automation, has been named a Leader in the IDC MarketScape: Worldwide General-Purpose Convers...

publication dateOct 6, 2021
reading time8 min

Cognigy launches Conversational AI Analytics Suite to deliver actionable insights from conversational data

The Cognigy Insights analytics suite will enhance the capabilities of the Cognigy.AI platform to make sense of conversational data and facilitate data...

publication dateAug 25, 2021
reading time5 min

Germany’s Largest Building Society Has Opted for Cognigy To Relieve the Burden on the Dialog Center

DÜSSELDORF, August 3rd, 2021 – Cognigy, a global leader in customer service automation, supports Schwäbisch Hall in the digital transformation of its ...

publication dateAug 3, 2021
reading time4 min

AIC4 Tested: Cognigy.AI Officially Certified as Safe and Trustworthy AI

Secure, unprejudiced, and GDPR-compliant voice and chatbots: Cognigy.AI is one of the first AIs to be successfully AIC4-tested for security and reliab...

publication dateJun 15, 2021
reading time6 min

ISG Partners With Cognigy to Bring Conversational AI to Clients

ISG Automation to offer Cognigy’s low-code conversational AI platform to lower costs, improve user experience

publication dateJun 10, 2021
reading time5 min

Cognigy Secures $44M in Series B Funding to Facilitate Global Customer and Employee Growth

The investment, led by Insight Partners, will enable Cognigy to expand its global footprint becoming the platform of choice for accelerating enterpris...

publication dateJun 2, 2021
reading time8 min

Berlin Brands Group Relies on Cognigy: Smart Bots for 34 Global E-Commerce Brands

Global e-commerce company chooses Cognigy.AI to answer inquiries from customers 24/7 via voice- and chatbots, relieving contact centers and boosting s...

publication dateMay 31, 2021
reading time5 min

Cognigy Named ‘AI Automation Specialists of the Year’

March 17, 2021, Düsseldorf, Germany / San Francisco, CA – The Corporate LiveWire Global Awards 2020/21 has recognized Cognigy, a leader in customer se...

publication dateMar 17, 2021
reading time5 min

DATEV Relies on Cognigy.AI for Compliant, Easy-to-Use Voice Bots

DÜSSELDORF, SAN FRANCISCO, 11. March 2021 – DATEV, the third-largest provider of business software in Germany, relies on the Conversational AI platfor...

publication dateMar 11, 2021
reading time5 min

Salzburg AG Automates Customer Communication With Cognigy.AI

The smart voice- and chatbot, LEA, is an important pillar of customer service and sales at Salzburg AG. The electronic assistant has recently started ...

publication dateFeb 26, 2021
reading time7 min

Cognigy Named as HFS Research ‘Hot Vendor’

HFS Research’s Report Q4 2020 recognizes Cognigy for its Conversational AI platform and impact in the customer service environment

publication dateFeb 11, 2021
reading time3 min

Cognigy Secures Funding to Expand Growth in Asia-Pacific

Conversational AI company brings unprecedented quality and efficiency to customer service teams in enterprises with strategic investment from Global B...

publication dateJan 27, 2021
reading time5 min

Customer Interview: How ARAG leverages Conversational AI

For several years ARAG has worked with Cognigy.AI to drive service excellence and process automation. Dr. Ina Baumann, SVP IT-Steering at ARAG and res...

publication dateJan 7, 2021
reading time6 min

Cognigy and Telekom Partner on Conversational AI

Cognigy.AI becomes part of Telekom's Conversational AI Suite for automated, AI-based customer service in contact centers.

publication dateDec 17, 2020
reading time5 min

Transforming Customer Service – What to Look for in a Conversational AI Tool

This article was originally published on The Magazine for Customer Service Managers and Professionals.

publication dateNov 16, 2020
reading time6 min

Cognigy Named a Best Startup to Work For in North Rhine-Westphalia

Düsseldorf, Germany – Cognigy, a global leader in Conversational AI, has been recognized as a best startup to work for in the North Rhine-Westphalia r...

publication dateNov 11, 2020
reading time2 min

AfroTech World Selects Cognigy to Deliver a Virtual Agent Experience

One of the largest multicultural tech conferences in the United States provides an AI chatbot powered by a Conversational AI platform to support the c...

publication dateNov 9, 2020
reading time3 min

Cognigy Voice Gateway Advances Customer Service Experiences

Voice-based Conversational AI solves CX challenges; enables greater customer and employee satisfaction through automation, improving accuracy, and eff...

publication dateOct 26, 2020
reading time6 min

How are Chief Claims Officers shifting their strategies?

Not every industry can say its time is now, but for insurers the global COVID-19 pandemic has seen the industry really step up to the plate. The crisi...

publication dateOct 21, 2020
reading time5 min

Cognigy Named a Top 20 Most Successful Startup in Germany

Cognigy recognized by Gründer.de as one of 20 startups with significant growth in 2020

publication dateOct 20, 2020
reading time4 min

Conversational AI Platform, Cognigy, Receives SOC 2 Type II Attestation

Independent Audit Verifies Cognigy’s Internal Controls and Processes

publication dateOct 19, 2020
reading time6 min

Cognigy Launches Its Most Advanced Conversational AI Platform

Voice- and chatbot experiences offer next-generation level of accuracy, control and usability; accelerates Contact Center Automation plans

publication dateSep 1, 2020
reading time6 min

Developing a Conversational AI Road Map

Our colleague, Jessica Gopalakrishnan, has recently published an article on Forbes on the importance of developing a Conversational AI road map to dri...

publication dateAug 28, 2020
reading time3 min

Podcast: Cognigy CEO Talks Conversational AI, Automation and More (Part 2)

Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted by Jean Shin, Director of Strategy &...

publication dateJun 24, 2020
reading time63 min

Podcast: Cognigy CEO Talks Conversational AI, Automation and More

Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted by Jean Shin, Director of Strategy &...

publication dateJun 9, 2020
reading time65 min

Combining Conversational AI and RPA to Improve Customer Experiences

Within the next two years, 72 percent of organizations will be working with robotic process automation (RPA) in some capacity, Gartner has predicted. ...

publication dateJun 2, 2020
reading time6 min

How Successful are Contact Centers with AI and Chatbots?

Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painless, and quick. With messaging – through...

publication dateApr 26, 2020
reading time7 min

Advanced Conversational AI with Amazon Connect and Cognigy

Amazon Connect is a cloud contact centre that can be up and running in minutes, on both telephone and chat channels. It has a pay-as-you-go pricing mo...

publication dateApr 20, 2020
reading time72 min

Multi-language Virtual Agents with Language Detection

We live in an incredible world of multilingualism. More and more people are starting to travel and learn new languages or live in foreign countries. A...

publication dateApr 17, 2020
reading time12 min

Build your TensorFlow Custom Module

Creating a good conversational AI might make you realize how complex the idea of a successful conversation is. You will probably have to deal with pro...

publication dateApr 15, 2020
reading time24 min

Cognigy.AI 3.6 Released

Düsseldorf (GER), March 30, 2020 +++ Today we are announcing the release of Cognigy.AI 3.6 - the newest version of our industry-leading Conversational...

publication dateApr 8, 2020
reading time8 min

Cognigy.AI 3.5 Released

Last week, we announced the release of Cognigy.AI 3.5 - the newest version of our industry-leading Conversational Automation Platform.

publication dateFeb 11, 2020
reading time12 min

Smart banks - The new way of banking

The core value proposition behind conversational AI is increased efficiency for businesses and more immediacy and relevance for end-users.

publication dateFeb 3, 2020
reading time12 min

Lui - The All-In-One Chatbot

It' s the fourth Thursday in November. All Americans know exactly what's coming. The holiday season surrounding Thanksgiving is about to begin. And ev...

publication dateJan 22, 2020
reading time14 min

COGNIGY.AI 3.5 - what to expect when automating all customer interactions with virtual agents

Düsseldorf (GER), January 21, 2020 +++ Soon, Cognigy will be releasing Cognigy.AI 3.5: the newest version of the industry-leading Conversational Autom...

publication dateJan 21, 2020
reading time4 min

Bridging the gap between intelligent automation and Conversational AI

San Francicso (USA)/ Düsseldorf (GER), January 16th, 2020 +++ Together Cognigy, a Kofax Technology Alliance Partner, and Kofax developed an educationa...

publication dateJan 16, 2020
reading time6 min

Cognigy expands its market presence in South Korea

Düsseldorf (GER)/ Seoul (South Korea), December 12, 2019 +++ Cognigy, the leading enterprise software vendor for self-service conversational artificia...

publication dateDec 12, 2019
reading time7 min

Cognigy extends its APAC presence

Sydney (AUS)/ Düsseldorf (GER), December 03, 2019 +++ Cognigy, the market leader in Conversational AI, today proudly announces a strategic addition to...

publication dateDec 3, 2019
reading time7 min

Cognigy Secures Series A Funding to Lead the US Market in Conversational AI

San Francicso (USA)/ Düsseldorf (GER), November 25, 2019 +++ Cognigy, the leading enterprise software vendor for self-service conversational artificia...

publication dateNov 25, 2019
reading time8 min

Virtual Agents - The New Trusted Advisor in Insurance Sales

Key takeaway: Use Conversational AI to bond with your customers and offer them unprecedented personalized service across all modern channels.

publication dateNov 15, 2019
reading time26 min

Cognigy expands its presence in Asia by partnering with voice technology expert easyDialog

Düsseldorf, Germany/ Tokyo, Japan, 2019-11-14 - Cognigy, a global leader in Conversational AI, announced a strategic partnership with easyDialog, a co...

publication dateNov 14, 2019
reading time7 min

Cognigy expands its European business by partnering with Ainia in Finland

Düsseldorf, Germany/ Espoo, Finland, 30.10.2019 – Cognigy, a global leader in Conversational AI, announced a strategic partnership with Ainia, a leadi...

publication dateOct 30, 2019
reading time8 min

Meet even the toughest design guidelines with Cognigy’s webchat

If you have ever started a self-service bot project, you might have hit this roadblock: Your bot is great and now you “just” want to embed it into you...

publication dateOct 18, 2019
reading time12 min

What's your business case for Conversational AI?

You know you should get started bringing Conversational AI to your business, but you haven’t found the right timing or relevant projects for this new ...

publication dateSep 23, 2019
reading time9 min

Cognigy.AI 3.4 Released

This week, we announced the release of Cognigy.AI 3.4 - the newest release of our industry-leading Conversational Automation Platform.

publication dateSep 19, 2019
reading time18 min

Cognigy supercharges Twilio Conversational AI

Cognigy showcases advanced Conversational Automation solutions at Twilio SIGNAL 2019 - the Customer & Developer Conference in San Francisco, Augus...

publication dateJul 23, 2019
reading time10 min

Fuzzy Search for better results

Humans tend to be imprecise in what they say and write: Incomplete utterances, ambiguities and typos are just a few challenges for Conversational AIs....

publication dateJul 2, 2019
reading time8 min

Accelerate Conversational Experiences by adding Locations and Places via HERE

Conversational AI dialogs can serve as a user interface for location-specific search requests -- ideally to get a straight-through answer to a user's ...

publication dateJun 26, 2019
reading time6 min

ICMI CONTACT CENTER EXPO 2019 FOLLOW-UP: Cognigy's Interview podcast powered by Crmxchange

Cognigy exhibited at this year's ICMI Contact Center Expo 2019. The conference unites contact center professionals looking to further their knowledge ...

publication dateJun 13, 2019
reading time1 min

Boost your Service Management with the new ServiceNow Connector

Imagine you could get the latest status of a given Incident, by simply asking a conversational AI. Gone are the days of browsing endlessly through por...

publication dateJun 11, 2019
reading time6 min

Making Conversational AI a Reality - Cognigy & Switch Partnership

June 05, 2019, Düsseldorf, Germany /  Sydney, Australia. Cognigy, leading conversational AI provider, and Switch, Australia's leading user experience ...

publication dateJun 5, 2019
reading time8 min

Cognigy Announces Technology Partnership with Kofax

June 4, 2019, Düsseldorf, Germany / San Francicso, CA / Irvine, CA. Cognigy, a global leader in Conversational AI announced a strategic partnership wi...

publication dateJun 4, 2019
reading time7 min

Give your agile projects a voice with the new Jira Software Connector

Give JIRA superpowers with Conversational AI

publication dateMay 24, 2019
reading time5 min

Create Amazing Chatbot UX With Webchat Plugins

Cognigy.AI's Webchat can be extended by embedding plugins - visual components of any kind which can be triggered from within your conversation flows. ...

publication dateMay 7, 2019
reading time4 min

Cognigy.AI 3.3 Released

Today we’re proud to announce the release of Cognigy.AI 3.3 – the Conversational AI Platform. Jam-packed with new and exciting features, Cognigy conti...

publication dateApr 11, 2019
reading time14 min

Cognigy integrates out of the box with Azure Cognitive Services

Today Cognigy released version 1.0 of its Microsoft Azure Cognitive Services Custom Module.

publication dateMar 19, 2019
reading time1 min

Cognigy Hires Automation and RPA industry veteran Dennis Walsh

March 18, 2019, Düsseldorf, Germany. Cognigy, the market leader in Conversational AI, proudly announced today a strategic addition to their senior man...

publication dateMar 18, 2019
reading time4 min

Standardizing on A Conversational AI Platform

There are two things you need to know about automation in the enterprise:

publication dateMar 6, 2019
reading time7 min

CHATTY THINGS - OUR NEW SERIES!

Chatty Things by Sascha Wolter – entertaining, informative and more than just a series!

publication dateFeb 27, 2019
reading time6 min

Cognigy @ MWC Barcelona 2019!

#MWC19 Barcelona - We participate, exhibit and can’t wait to be part!    We’re excited to announce that Cognigy will be exhibiting at this year’s Mobi...

publication dateFeb 23, 2019
reading time9 min

Cognigy.AI 3.2 Released

After releasing Cognigy.AI 3.1 exactly three months ago, we spent time with our customers and partners evaluating what features would be important for...

publication dateDec 12, 2018
reading time12 min

TDSE partners with Cognigy to bring Conversational AI to the Japanese Market

Düsseldorf/Tokyo 27.11.2018 – Tecnos Data Science Engineering (TDSE), one of the leading data science and artificial intelligence companies in APAC, i...

publication dateNov 21, 2018
reading time3 min

How to Use Alexa Presentation Language with Cognigy out of the box

Amazon recently introduced APL (Alexa Presentation Language). APL enables developers to build interactive and multimodal Skills that support screens. ...

publication dateNov 14, 2018
reading time9 min

The most individual user experience on Sitecore, powered by Conversational AI

How Sitecore and Cognigy.AI Can Make Conversational AI And Virtual Assistants Work For You How to move from personalization to individualization in yo...

publication dateOct 8, 2018
reading time9 min

Wirecard and Cognigy facilitate smooth payments in conversational commerce

Wirecard, the global leader in innovation for digital financial technology and Cognigy, the leading provider of conversational AI software solutions, ...

publication dateSep 14, 2018
reading time5 min

Cognigy.AI 3.1 Released

Today, after months of hard work, we're releasing Cognigy.AI 3.1 - jam-packed with amazing features that continue to bolster Cognigy's position at the...

publication dateSep 12, 2018
reading time11 min

Whatsapp launches Business API

WhatsApp announced the launch of its Business API, which allows enterprises to connect with their customers over WhatsApp, similar to how enterprises ...

publication dateAug 9, 2018
reading time3 min

Cognigy speaks with Alexa in all languages

Language is the most natural form of interaction that is innately available to us, and so the success of voice assistants like Amazon Alexa is not sur...

publication dateAug 7, 2018
reading time7 min

Cognigy Named a Cool Vendor in Gartner’s Cool Vendors in AI for Conversational Platforms

SAN FRANCISCO / DÜSSELDORF – June 31, 2018 - Cognigy, a leader in Conversational AI software solutions, announces that it has been named a Cool Vendo...

publication dateJul 31, 2018
reading time6 min

FREE COGNIGY.AI 3.0 EDITOR TRAINING RELEASED

After releasing the free user training some days ago, Cognigy today released a free editor training course on Udemy. The course is targeted at editors...

publication dateJul 24, 2018
reading time2 min

Cognigy and Acando announce partnership for better customer experience

Cognigy and Acando, a management and IT consultancy, are delighted to announce their future cooperation providing new solutions to enterprise customer...

publication dateJul 24, 2018
reading time4 min

Salesforce Chatbot & Cognigy.AI

How to natively integrate Cognigy.AI with Salesforce Einstein and the Salesforce Cloud for amazing customer experiences. Salesforce’s outstanding solu...

publication dateJul 23, 2018
reading time7 min

FREE COGNIGY.AI 3.0 USER TRAINING RELEASED

Today Cognigy released a free user training course on Udemy. The course is targeted at end-users that will use the Cognigy.AI Conversational AI Platfo...

publication dateJul 22, 2018
reading time2 min

Chatbots in Customer Service

SEVERAL LEVELS OF SOPHISTICATION ALLOW FOR LOW-FRICTION EARLY ADOPTION Chatbots have seen tremendous interest over the past years, with several applic...

publication dateJul 19, 2018
reading time6 min

How chatbots drive innovation and efficiency in support departments

Chatbots are omnipresent nowadays thanks to their ability to mimic natural human conversations and provide instant, digital services. As we wrote in a...

publication dateJul 9, 2018
reading time6 min

Conversational Memory, and why it matters.

We need to bring our best thinking in marketing and relationship building to create conversational AIs that successfully create rapport with consumers...

publication dateJun 14, 2018
reading time12 min

Cognigy wins WeDoDigital Award 2018

Düsseldorf, June 12, 2018 - Cognigy, the leading provider of Conversational AI software solutions, has won the WeDoDigital Award 2018. WeDoDigital hig...

publication dateJun 11, 2018
reading time4 min

Horizontal Integration and Cognigy Partner to Offer Conversational AI-Based Solutions

Teaming up to help enterprises engage in more flexible, dynamic and human conversations with their customers, digital marketing and technology provide...

publication dateMay 30, 2018
reading time7 min

Taking Conversational AI to the next level

Today we're proudly announcing the release of Cognigy.AI 3.0. After months and months of hard work, we're finally ready to show our partners, customer...

publication dateMay 29, 2018
reading time14 min

COGNIGY.AI 3.0 redefines Conversational AI Management

San Francisco / Düsseldorf – June 1st, 2018 - Cognigy, the leader in Conversational AI software solutions, announced today the release of their easy-t...

publication dateMay 29, 2018
reading time8 min

Conversational Search, going beyond the query

Search tools have matured rapidly over the past few years. Enterprise search providers, like Coveo, are using artificial intelligence and machine lear...

publication dateMay 17, 2018
reading time8 min

Conversational Micro-Moments.

There are two complementary trends in conversational interaction that are taking hold in Marketing and Customer Service organizations. First, consumer...

publication dateMay 14, 2018
reading time9 min

Chatbots – a smarter search box?

Chatbots are omni-present these days, conversing with their human users on Facebook Messenger, mobile messengers such as WeChat, websites, apps and ev...

publication dateApr 18, 2018
reading time5 min

Conversational AI and user experience pioneer, Sascha Wolter, joins Cognigy

San Francisco/Düsseldorf – 17 April 2018 – Cognigy GmbH, manufacturer of the Conversational AI platform COGNIGY.AI, today announced that Sascha Wolter...

publication dateApr 17, 2018
reading time5 min

Velowerks and Cognigy announce strategic partnership

San Francisco, CA – 27 March 2018 – VeloWerks Digital, a digital effectiveness agency, is delighted to announce its strategic partnership with Cognigy...

publication dateMar 27, 2018
reading time6 min

Cognigy cited in Gartner report on Conversational UX

San Francisco/Düsseldorf, 20.03.2018  – Cognigy was cited in the 27 February 2018 Gartner research note titled, “Digital Disruption Profile: Conversat...

publication dateMar 20, 2018
reading time4 min

COGNIGY expands rapidly in North America

San Francisco, CA – 16 March 2018 – Cognigy, the leader in conversational artificial intelligence platforms that allows you to build advanced conversa...

publication dateMar 16, 2018
reading time6 min

Cognigy.AI 2.7 released

COGNIGY.AI 2.7 has been released with more amazing features to help you create amazing conversational AIs. See below for our top 4…

publication dateFeb 25, 2018
reading time6 min

Cognigy.AI enables fully-disconnected, embedded conversational AI

The German conversational artificial intelligence company announced a new version of its award-winning software COGNIGY.AI which is available for embe...

publication dateFeb 16, 2018
reading time3 min

Cognigy.AI 2.5 introduces dedicated Alexa and Facebook Tools

Chatbots and Alexa Skills, as well as most other Voice AIs are tools for marketers to create novel customer experiences. Because of that, Cognigy has ...

publication dateDec 9, 2017
reading time2 min

German business magazine 'Wirtschaftswoche': new investors for launching internationally

In a current press release the German business magazine 'Wirtschaftswoche" is introducing Cognigy and new investors. With the help of the investors Di...

publication dateNov 24, 2017
reading time1 min

Cognigy closes major financing round and is launching internationally

This young software company from Dusseldorf, Germany has closed pre-Series A seven figure financing; will open a branch office in Silicon Valley; has ...

publication dateNov 22, 2017
reading time7 min

Cognigy releases Alexa Skills Kit integration

Starting with Cognigy 2.3, Cognigy expands its lineup of Natural Language Processor (NLP) connectors to include Alexa’s native intent and entity mappi...

publication dateOct 16, 2017
reading time3 min

Cognigy appoints veteran sales leader Marc Schneider as Head of Business Development

Today Cognigy GmbH, makers of the Conversational AI platform COGNIGY.AI, announces the appointment of Marc Schneider as Head of Business Development.

publication dateOct 5, 2017
reading time2 min

Godmorgen! Cognigy now speaks Danish!

From today on, companies that operate in the Danish speaking markets can easily create advanced conversational AI experiences using COGNIGY.AI.

publication dateSep 18, 2017
reading time2 min

Meet us @ DMEXCO 2017

We are happy to announce that Cognigy will exhibit at dmexco in Cologne on September 13th & 14th, 2017.

publication dateSep 12, 2017
reading time1 min

COGNIGY.AI 2.2.0 is here!

With the newest release of COGNIGY.AI, we have introduced many exciting new capabilities. Here are our top new features:

publication dateSep 12, 2017
reading time3 min

Cognigy.AI makes Softbank's Pepper smarter

Cognigy’s co-founder Philipp Heltewig demonstrates Pepper’s enhanced capabilities in Hyatt hotel in Düsseldorf.

publication dateJul 20, 2017
reading time3 min

COGNIGY.AI 2.0 IS OFFICIALLY RELEASED!

Dusseldorf, 18. July 2017.  The German start-up Cognigy today announced the international launch of their enterprise AI software COGNIGY.AI. This soft...

publication dateJul 18, 2017
reading time6 min

Cognigy at Cebit

Sascha is ready to tell you more about Cognigy Enterprise AI – visit us at Cebit, Scale 11, Halle 11, A80 to hear about AI made in Germany.

publication dateJun 29, 2017
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