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Conversational AI

NiCE Cognigy Named a Leader in Conversational AI by Independent Research Firm

NiCE received the highest possible scores in 10 criteria across current offering and strategy, with a score of...

Conversational AI

NiCE Cognigy positioned as a Leader in the SPARK MatrixTM: Conversational AI Platforms (CAIPs), 2025 by QKS Group

The QKS Group SPARK Matrix™ provides competitive analysis & ranking of the leading Conversational AI Platf...

News

NiCE Cognigy Launches AI Ops Center, Ensuring AI Workforce Reliability at Scale

New AI command center delivers real-time control, visibility, and assurance to keep enterprise AI Agents alway...

News

NiCE Closes Acquisition of Cognigy, Transforming Customer Experience with Data-Driven CX AI

Acquisition of Cognigy further accelerates NiCE’s AI roadmap while immediately presenting Cognigy’s exceptiona...

News

Cognigy is a Leader in the 2025 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

Cognigy is recognized by Gartner® as a Leader for Completeness of Vision and Ability to Execute

News Customers

AOK PLUS relies on Cognigy: AI Voice Agent strengthens digital customer service

AOK PLUS Selects Cognigy Dallas | Düsseldorf, August 11, 2025 – AOK PLUS, one of the leading statutory health ...

News

Cognigy Announces Mastery Program to Meet Surging Demand for Agentic AI in the Contact Center

New certification track empowers a global community to build AI Agents that think, reason, and act autonomousl...

News

Cognigy Joins the New AI Agents and Tools Category in AWS Marketplace to Accelerate Enterprise-Grade Conversational Automation

Dallas, Texas, July 30, 2025 — Cognigy, a global leader in AI-powered customer service solutions, today announ...

News

Cognigy and TeKnowledge Partner to Accelerate Agentic AI Adoption in the Enterprise

Dallas | Düsseldorf | London, July 24, 2025 - Cognigy, a global leader in AI-powered customer service solution...

News

Wavestone and Cognigy form strategic partnership

Dallas | Düsseldorf, July 17, 2025 – Wavestone and AI specialist Cognigy have entered into a strategic partner...

News Customers

Cognigy Takes Top Spot as Leader in Opus Research’s 2025 Conversational AI Intelliview for Self-Service & Enterprise AI Agents

Dallas, Texas, July 7, 2025 — Cognigy, a global leader in AI-powered customer service solutions, has been reco...

News Customers

Cognigy's AI Agent Platform Named “Conversational AI Platform of the Year” in 8th Annual AI Breakthrough Awards

DALLAS, June 25, 2025 – Cognigy, a global leader in AI-powered customer service solutions, today announced tha...

News Customers

Careington Implements Cognigy’s Voice AI Solution to Elevate Customer Service Capabilities

Careington Selects Cognigy Dallas | Düsseldorf, June 24 – Cognigy, a global leader in AI-powered customer serv...

News Events

Cognigy Dominates CCW Vegas 2025 with Agentic AI Innovation, Strategic Partnerships, and Enterprise Momentum

Dallas, Texas, June 10, 2025 — Cognigy, a global leader in AI-powered customer service solutions, is bringing ...

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