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"Hey Cognigy, what's next for Conversational AI?" Predictions for 2021

2020 was a year for the ages across industries worldwide. The pandemic exposed communication weaknesses and shed light on a greater need to bridge gap...

Jan 18, 2021
12 min

Customer Interview: How ARAG leverages Conversational AI

For several years ARAG has worked with Cognigy.AI to drive service excellence and process automation. Dr. Ina Baumann, SVP IT-Steering at ARAG and res...

Jan 7, 2021
6 min

10 Best Practices for Contact Center Automation

The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging with a product to pre or post-sales suppo...

Dec 17, 2020
28 min

Cognigy and Telekom Partner on Conversational AI

Cognigy.AI becomes part of Telekom's Conversational AI Suite for automated, AI-based customer service in contact centers.

Dec 17, 2020
5 min

10 Ways to Improve First Call Resolution With Conversational AI

Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that measure, a call center has the potential ...

Dec 10, 2020
29 min

Benchmarking NLU Engines: A Comparison of Market Leaders

What makes a great Natural Language Understanding Engine? For starters, the ability to reliably identify the correct user intent in a given input. At ...

Nov 26, 2020
36 min

Transforming Customer Service – What to Look for in a Conversational AI Tool

This article was originally published on The Magazine for Customer Service Managers and Professionals.

Nov 16, 2020
6 min

Cognigy Named a Best Startup to Work For in North Rhine-Westphalia

Düsseldorf, Germany – Cognigy, a global leader in Conversational AI, has been recognized as a best startup to work for in the North Rhine-Westphalia r...

Nov 11, 2020
2 min

How-To Guide on Intelligent Call Routing

Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about the same things — long waiting times and u...

Nov 10, 2020
18 min

AfroTech World Selects Cognigy to Deliver a Virtual Agent Experience

One of the largest multicultural tech conferences in the United States provides an AI chatbot powered by a Conversational AI platform to support the c...

Nov 9, 2020
3 min

What’s the Difference Between Standard IVR and Conversational IVR?

Even though customer service has become an omnichannel experience, 61% of the callers still prefer the good old fashioned phone call to have their que...

Oct 27, 2020
24 min

Cognigy Voice Gateway Advances Customer Service Experiences

Voice-based Conversational AI solves CX challenges; enables greater customer and employee satisfaction through automation, improving accuracy, and eff...

Oct 26, 2020
6 min

How are Chief Claims Officers shifting their strategies?

Not every industry can say its time is now, but for insurers the global COVID-19 pandemic has seen the industry really step up to the plate. The crisi...

Oct 21, 2020
5 min

Cognigy Named a Top 20 Most Successful Startup in Germany

Cognigy recognized by Gründer.de as one of 20 startups with significant growth in 2020

Oct 20, 2020
4 min

9 Questions To Ask Chatbot Vendors Before Selecting One

Looking at chatbots and automation? We've gathered the best 9 questions from our RFI template to ask potential vendors. So you’ve decided to leap into...

Oct 20, 2020
16 min

Conversational AI Platform, Cognigy, Receives SOC 2 Type II Attestation

Independent Audit Verifies Cognigy’s Internal Controls and Processes

Oct 19, 2020
6 min

Give Your Contact Center an AI Boost with Cognigy Voice Gateway

In 2020, every industry has been facing never-seen-before issues that are leading to staff cuts, workload distribution problems, etc. Contact centers ...

Oct 12, 2020
31 min

What Does the AI Shift Mean for Call Center Agents?

Call centers have always capitalized on new-age technologies to improve their operations and services, ranging from innovative routing systems to IVR....

Oct 7, 2020
36 min

Why the Time for RPA-enabled Chatbots is Now

Kofax and Cognigy have collaborated to build a Kofax-Cognigy Connector and a Getting Started Guide. For too long, two powerful automation technologies...

Oct 6, 2020
9 min

Cognigy Launches Its Most Advanced Conversational AI Platform

Voice- and chatbot experiences offer next-generation level of accuracy, control and usability; accelerates Contact Center Automation plans

Sep 1, 2020
6 min

Announcing Cognigy.AI v4: Our Most Advanced Conversational AI Platform

Cognigy is proud to launch the most intuitive-to-use yet most powerful conversational AI tool on the market – Cognigy.AI V4.

Aug 31, 2020
16 min

Developing a Conversational AI Road Map

Our colleague, Jessica Gopalakrishnan, has recently published an article on Forbes on the importance of developing a Conversational AI road map to dri...

Aug 28, 2020
3 min

How Conversational AI Solves Customer Experience Innovation Challenges

Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to reduce costs and possibly headcount, while...

Aug 10, 2020
21 min

Podcast: Cognigy CEO Talks Conversational AI, Automation and More (Part 2)

Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted by Jean Shin, Director of Strategy & Con...

Jun 24, 2020
63 min

Podcast: Cognigy CEO Talks Conversational AI, Automation and More

Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted by Jean Shin, Director of Strategy & Con...

Jun 9, 2020
66 min

Combining Conversational AI and RPA to Improve Customer Experiences

Within the next two years, 72 percent of organizations will be working with robotic process automation (RPA) in some capacity, Gartner has predicted. ...

Jun 2, 2020
6 min

How Successful are Contact Centers with AI and Chatbots?

Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painless, and quick. With messaging – through...

Apr 26, 2020
7 min

Make your conversational AI detect emotions using sentiment analysis

Curious about whether your customer is satisfied with your virtual assistant or not? Sentiment analysis is the branch of machine learning that tries t...

Apr 21, 2020
15 min

Advanced Conversational AI with Amazon Connect and Cognigy

Amazon Connect is a cloud contact centre that can be up and running in minutes, on both telephone and chat channels. It has a pay-as-you-go pricing mo...

Apr 20, 2020
72 min

Multi-language Virtual Agents with Language Detection

We live in an incredible world of multilingualism. More and more people are starting to travel and learn new languages or live in foreign countries. A...

Apr 17, 2020
12 min

Build your TensorFlow Custom Module

Creating a good conversational AI might make you realize how complex the idea of a successful conversation is. You will probably have to deal with pro...

Apr 15, 2020
24 min

Cognigy.AI 3.6 Released

Düsseldorf (GER), March 30, 2020 +++ Today we are announcing the release of Cognigy.AI 3.6 - the newest version of our industry-leading Conversational...

Apr 8, 2020
8 min

Cognigy.AI 3.5 Released

Last week, we announced the release of Cognigy.AI 3.5 - the newest version of our industry-leading Conversational Automation Platform.

Feb 11, 2020
12 min

Smart banks - The new way of banking

The core value proposition behind conversational AI is increased efficiency for businesses and more immediacy and relevance for end-users.

Feb 3, 2020
12 min

Lui - The All-In-One Chatbot

It' s the fourth Thursday in November. All Americans know exactly what's coming. The holiday season surrounding Thanksgiving is about to begin. And ev...

Jan 22, 2020
14 min

COGNIGY.AI 3.5 - what to expect when automating all customer interactions with virtual agents

Düsseldorf (GER), January 21, 2020 +++ Soon, Cognigy will be releasing Cognigy.AI 3.5. CEO  Philipp Heltewig will be holding an in-person webinar on t...

Jan 21, 2020
4 min

Bridging the gap between intelligent automation and Conversational AI

San Francicso (USA)/ Düsseldorf (GER), January 16th, 2020 +++ Together Cognigy, a Kofax Technology Alliance Partner, and Kofax developed an educationa...

Jan 16, 2020
6 min

Cognigy expands its market presence in South Korea

Düsseldorf (GER)/ Seoul (South Korea), December 12, 2019 +++ Cognigy, the leading enterprise software vendor for self-service conversational artificia...

Dec 12, 2019
7 min

Cognigy extends its APAC presence

Sydney (AUS)/ Düsseldorf (GER), December 03, 2019 +++ Cognigy, the market leader in Conversational AI, today proudly announces a strategic addition to...

Dec 3, 2019
7 min

Cognigy Secures Series A Funding to Lead the US Market in Conversational AI

San Francicso (USA)/ Düsseldorf (GER), November 25, 2019 +++ Cognigy, the leading enterprise software vendor for self-service conversational artificia...

Nov 25, 2019
8 min

Virtual Agents - The New Trusted Advisor in Insurance Sales

Key takeaway: Use Conversational AI to bond with your customers and offer them unprecedented personalized service across all modern channels.

Nov 15, 2019
26 min

Cognigy expands its presence in Asia by partnering with voice technology expert easyDialog

Düsseldorf, Germany/ Tokyo, Japan, 2019-11-14 - Cognigy, a global leader in Conversational AI, announced a strategic partnership with easyDialog, a co...

Nov 14, 2019
7 min

Cognigy expands its European business by partnering with Ainia in Finland

Düsseldorf, Germany/ Espoo, Finland, 30.10.2019 – Cognigy, a global leader in Conversational AI, announced a strategic partnership with Ainia, a leadi...

Oct 30, 2019
8 min

Meet even the toughest design guidelines with Cognigy’s webchat

If you have ever started a self-service bot project, you might have hit this roadblock: Your bot is great and now you “just” want to embed it into you...

Oct 18, 2019
12 min

What's your business case for Conversational AI?

You know you should get started bringing Conversational AI to your business, but you haven’t found the right timing or relevant projects for this new ...

Sep 23, 2019
9 min

Cognigy.AI 3.4 Released

This week, we announced the release of Cognigy.AI 3.4 - the newest release of our industry-leading Conversational Automation Platform.

Sep 19, 2019
18 min

Cognigy supercharges Twilio Conversational AI

Cognigy showcases advanced Conversational Automation solutions at Twilio SIGNAL 2019 - the Customer & Developer Conference in San Francisco, August 6-...

Jul 23, 2019
10 min

Fuzzy Search for better results

Humans tend to be imprecise in what they say and write: Incomplete utterances, ambiguities and typos are just a few challenges for Conversational AIs....

Jul 2, 2019
8 min

Accelerate Conversational Experiences by adding Locations and Places via HERE

Conversational AI dialogs can serve as a user interface for location-specific search requests -- ideally to get a straight-through answer to a user's ...

Jun 26, 2019
6 min

ICMI CONTACT CENTER EXPO 2019 FOLLOW-UP: Cognigy's Interview podcast powered by Crmxchange

Cognigy exhibited at this year's ICMI Contact Center Expo 2019. The conference unites contact center professionals looking to further their knowledge ...

Jun 13, 2019
1 min

Boost your Service Management with the new ServiceNow Connector

Imagine you could get the latest status of a given Incident, by simply asking a conversational AI. Gone are the days of browsing endlessly through por...

Jun 11, 2019
6 min

Making Conversational AI a Reality - Cognigy & Switch Partnership

June 05, 2019, Düsseldorf, Germany /  Sydney, Australia. Cognigy, leading conversational AI provider, and Switch, Australia's leading user experience ...

Jun 5, 2019
8 min

Cognigy Announces Technology Partnership with Kofax

June 4, 2019, Düsseldorf, Germany / San Francicso, CA / Irvine, CA. Cognigy, a global leader in Conversational AI announced a strategic partnership wi...

Jun 4, 2019
7 min

Give your agile projects a voice with the new Jira Software Connector

Give JIRA superpowers with Conversational AI

May 24, 2019
5 min

Create Amazing Chatbot UX With Webchat Plugins

Cognigy.AI's Webchat can be extended by embedding plugins - visual components of any kind which can be triggered from within your conversation flows. ...

May 7, 2019
4 min

Cognigy.AI 3.3 Released

Today we’re proud to announce the release of Cognigy.AI 3.3 – the Conversational AI Platform. Jam-packed with new and exciting features, Cognigy conti...

Apr 11, 2019
14 min

Cognigy integrates out of the box with Azure Cognitive Services

Today Cognigy released version 1.0 of its Microsoft Azure Cognitive Services Custom Module.

Mar 19, 2019
1 min

Cognigy Hires Automation and RPA industry veteran Dennis Walsh

March 18, 2019, Düsseldorf, Germany. Cognigy, the market leader in Conversational AI, proudly announced today a strategic addition to their senior man...

Mar 18, 2019
4 min

Standardizing on A Conversational AI Platform

There are two things you need to know about automation in the enterprise:

Mar 6, 2019
7 min

CHATTY THINGS - OUR NEW SERIES!

Chatty Things by Sascha Wolter – entertaining, informative and more than just a series!

Feb 27, 2019
6 min

Cognigy @ MWC Barcelona 2019!

#MWC19 Barcelona - We participate, exhibit and can’t wait to be part!    We’re excited to announce that Cognigy will be exhibiting at this year’s Mobi...

Feb 23, 2019
9 min

Cognigy.AI 3.2 Released

After releasing Cognigy.AI 3.1 exactly three months ago, we spent time with our customers and partners evaluating what features would be important for...

Dec 12, 2018
12 min

From FAQs to Process Automation

Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs prove to be the perfect launch pad for ...

Nov 22, 2018
9 min

TDSE partners with Cognigy to bring Conversational AI to the Japanese Market

Düsseldorf/Tokyo 27.11.2018 – Tecnos Data Science Engineering (TDSE), one of the leading data science and artificial intelligence companies in APAC, i...

Nov 21, 2018
3 min

How to Use Alexa Presentation Language with Cognigy out of the box

Amazon recently introduced APL (Alexa Presentation Language). APL enables developers to build interactive and multimodal Skills that support screens. ...

Nov 14, 2018
9 min

The most individual user experience on Sitecore, powered by Conversational AI

How Sitecore and Cognigy.AI Can Make Conversational AI And Virtual Assistants Work For You How to move from personalization to individualization in yo...

Oct 8, 2018
9 min

Wirecard and Cognigy facilitate smooth payments in conversational commerce

Wirecard, the global leader in innovation for digital financial technology and Cognigy, the leading provider of conversational AI software solutions, ...

Sep 14, 2018
5 min

Cognigy.AI 3.1 Released

Today, after months of hard work, we're releasing Cognigy.AI 3.1 - jam-packed with amazing features that continue to bolster Cognigy's position at the...

Sep 12, 2018
10 min

Whatsapp launches Business API

WhatsApp announced the launch of its Business API, which allows enterprises to connect with their customers over WhatsApp, similar to how enterprises ...

Aug 9, 2018
3 min

Cognigy speaks with Alexa in all languages

Language is the most natural form of interaction that is innately available to us, and so the success of voice assistants like Amazon Alexa is not sur...

Aug 7, 2018
7 min

Cognigy Named a Cool Vendor in Gartner’s Cool Vendors in AI for Conversational Platforms

SAN FRANCISCO / DÜSSELDORF – June 31, 2018 - Cognigy, a leader in Conversational AI software solutions, announces that it has been named a Cool Vendo...

Jul 31, 2018
6 min

FREE COGNIGY.AI 3.0 EDITOR TRAINING RELEASED

After releasing the free user training some days ago, Cognigy today released a free editor training course on Udemy. The course is targeted at editors...

Jul 24, 2018
2 min

Cognigy and Acando announce partnership for better customer experience

Cognigy and Acando, a management and IT consultancy, are delighted to announce their future cooperation providing new solutions to enterprise customer...

Jul 24, 2018
4 min

Salesforce Chatbot & Cognigy.AI

How to natively integrate Cognigy.AI with Salesforce Einstein and the Salesforce Cloud for amazing customer experiences. Salesforce’s outstanding solu...

Jul 23, 2018
7 min

FREE COGNIGY.AI 3.0 USER TRAINING RELEASED

Today Cognigy released a free user training course on Udemy. The course is targeted at end-users that will use the Cognigy.AI Conversational AI Platfo...

Jul 22, 2018
2 min

Chatbots in Customer Service

SEVERAL LEVELS OF SOPHISTICATION ALLOW FOR LOW-FRICTION EARLY ADOPTION Chatbots have seen tremendous interest over the past years, with several applic...

Jul 19, 2018
6 min

How chatbots drive innovation and efficiency in support departments

Chatbots are omnipresent nowadays thanks to their ability to mimic natural human conversations and provide instant, digital services. As we wrote in a...

Jul 9, 2018
6 min

Conversational Memory, and why it matters.

We need to bring our best thinking in marketing and relationship building to create conversational AIs that successfully create rapport with consumers...

Jun 14, 2018
12 min

Cognigy wins WeDoDigital Award 2018

Düsseldorf, June 12, 2018 - Cognigy, the leading provider of Conversational AI software solutions, has won the WeDoDigital Award 2018. WeDoDigital hig...

Jun 11, 2018
4 min

Horizontal Integration and Cognigy Partner to Offer Conversational AI-Based Solutions

Teaming up to help enterprises engage in more flexible, dynamic and human conversations with their customers, digital marketing and technology provide...

May 30, 2018
7 min

Taking Conversational AI to the next level

Today we're proudly announcing the release of Cognigy.AI 3.0. After months and months of hard work, we're finally ready to show our partners, customer...

May 29, 2018
13 min

COGNIGY.AI 3.0 redefines Conversational AI Management

San Francisco / Düsseldorf – June 1st, 2018 - Cognigy, the leader in Conversational AI software solutions, announced today the release of their easy-t...

May 29, 2018
8 min

Conversational Search, going beyond the query

Search tools have matured rapidly over the past few years. Enterprise search providers, like Coveo, are using artificial intelligence and machine lear...

May 17, 2018
8 min

Conversational Micro-Moments.

There are two complementary trends in conversational interaction that are taking hold in Marketing and Customer Service organizations. First, consumer...

May 14, 2018
9 min

3x Conversational AI - 3x Inspiration

Conversational Artifical Intelligence stands for a natural and intuitive dialog between you as a human and a computer program either via text or spoke...

May 2, 2018
10 min

Getting started with chatbots

Chatbots are among the cutting-edge topics that various companies currently are discussing to implement. They can help your business stepping forward ...

Apr 30, 2018
8 min

Chatbots – a smarter search box?

Chatbots are omni-present these days, conversing with their human users on Facebook Messenger, mobile messengers such as WeChat, websites, apps and ev...

Apr 18, 2018
5 min

Conversational AI and user experience pioneer, Sascha Wolter, joins Cognigy

San Francisco/Düsseldorf – 17 April 2018 – Cognigy GmbH, manufacturer of the Conversational AI platform COGNIGY.AI, today announced that Sascha Wolter...

Apr 17, 2018
5 min

Velowerks and Cognigy announce strategic partnership

San Francisco, CA – 27 March 2018 – VeloWerks Digital, a digital effectiveness agency, is delighted to announce its strategic partnership with Cognigy...

Mar 27, 2018
6 min

Cognigy cited in Gartner report on Conversational UX

San Francisco/Düsseldorf, 20.03.2018  – Cognigy was cited in the 27 February 2018 Gartner research note titled, “Digital Disruption Profile: Conversat...

Mar 20, 2018
4 min

COGNIGY expands rapidly in North America

San Francisco, CA – 16 March 2018 – Cognigy, the leader in conversational artificial intelligence platforms that allows you to build advanced conversa...

Mar 16, 2018
6 min

Cognigy.AI 2.7 released

COGNIGY.AI 2.7 has been released with more amazing features to help you create amazing conversational AIs. See below for our top 4…

Feb 25, 2018
6 min

Cognigy.AI enables fully-disconnected, embedded conversational AI

The German conversational artificial intelligence company announced a new version of its award-winning software COGNIGY.AI which is available for embe...

Feb 16, 2018
3 min

Cognigy.AI 2.5 introduces dedicated Alexa and Facebook Tools

Chatbots and Alexa Skills, as well as most other Voice AIs are tools for marketers to create novel customer experiences. Because of that, Cognigy has ...

Dec 9, 2017
2 min

German business magazine 'Wirtschaftswoche': new investors for launching internationally

In a current press release the German business magazine 'Wirtschaftswoche" is introducing Cognigy and new investors. With the help of the investors Di...

Nov 24, 2017
1 min

Cognigy closes major financing round and is launching internationally

This young software company from Dusseldorf, Germany has closed pre-Series A seven figure financing; will open a branch office in Silicon Valley; has ...

Nov 22, 2017
7 min

Cognigy releases Alexa Skills Kit integration

Starting with Cognigy 2.3, Cognigy expands its lineup of Natural Language Processor (NLP) connectors to include Alexa’s native intent and entity mappi...

Oct 16, 2017
3 min

Cognigy appoints veteran sales leader Marc Schneider as Head of Business Development

Today Cognigy GmbH, makers of the Conversational AI platform COGNIGY.AI, announces the appointment of Marc Schneider as Head of Business Development.

Oct 5, 2017
2 min

Godmorgen! Cognigy now speaks Danish!

From today on, companies that operate in the Danish speaking markets can easily create advanced conversational AI experiences using COGNIGY.AI.

Sep 18, 2017
2 min

Meet us @ DMEXCO 2017

We are happy to announce that Cognigy will exhibit at dmexco in Cologne on September 13th & 14th, 2017.

Sep 12, 2017
1 min

COGNIGY.AI 2.2.0 is here!

With the newest release of COGNIGY.AI, we have introduced many exciting new capabilities. Here are our top new features:

Sep 12, 2017
3 min

Cognigy.AI makes Softbank's Pepper smarter

Cognigy’s co-founder Philipp Heltewig demonstrates Pepper’s enhanced capabilities in Hyatt hotel in Düsseldorf.

Jul 20, 2017
3 min

COGNIGY.AI 2.0 IS OFFICIALLY RELEASED!

Dusseldorf, 18. July 2017.  The German start-up Cognigy today announced the international launch of their enterprise AI software COGNIGY.AI. This soft...

Jul 18, 2017
6 min

Cognigy at Cebit

Sascha is ready to tell you more about Cognigy Enterprise AI – visit us at Cebit, Scale 11, Halle 11, A80 to hear about AI made in Germany.

Jun 29, 2017
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