Cognigy Receives 2024 Conversational AI Excellence Award from CUSTOMER Magazine
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Read MoreThe Future of Enterprise-Grade AI Adoption
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Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreAI Agent Manager
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreBe the first to know about the latest developments around Cognigy
Prestigious International Annual Awards Program Honors Standout AI and Machine Learning Solutions and Companie...
Series C Funding Round Led by Eurazeo Growth to Accelerate AI Automation R&D and Global Expansion
May 29th, 2024 | San Francisco, Düsseldorf – Cognigy, a global leader in AI-enabled customer service solutions...
Recognized by an independent research firm as “a good choice for brands looking to maximize the value of a var...
May 2, 2024 | Düsseldorf, San Francisco - Cognigy, a global leader in AI-enabled customer service solutions, i...
eBook Explains How to Use an AI-Powered Virtual Workforce to Overcome CX Challenges, Unlock New Era of Efficie...
San Francisco | Düsseldorf (March 25, 2024) — Cognigy, global leader in AI-powered customer service solutions,...
Cognigy recognized for Best Customer Experience Solution San Francisco | Düsseldorf (February 22, 2024)— Cogni...
San Francisco | Düsseldorf (March 18, 2024)— Cognigy, global leader in AI-driven customer service solutions, a...
San Francisco | Düsseldorf (March 11, 2024) — Cognigy, a global leader in AI-enabled customer service solution...
San Francisco | Düsseldorf (March 11, 2024) — The recent Cognigy Experience Summit (CXS) 2024 brought together...
San Francisco | Düsseldorf (February 21, 2024) — Following its successful inclusion in the Genesys AppFoundry ...
Revolutionizing Customer Service: Cognigy and Carglass Unveil AI Innovations at CCW 2024 San Francisco | Düsse...
Microsoft Azure customers worldwide now gain access to Cognigy Conversational AI to take advantage of the scal...
Industry Leader Leverages Aleph Alpha's Advanced AI for Enhanced Customer Service Solutions Düsseldorf, San Fr...
Nine of the Most Influential Voices in the Customer Service Industry Weigh In on What to Watch Out for This Ye...
Cognigy Named a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendo...
Cognigy Honored for Innovative and Impactful Use of Conversational AI Technology Düsseldorf, San Francisco | N...
Industry Leader Reinvents Agent Assist with Generative and Conversational AI for Customer Service Excellence N...
November 17, 2023 | DÜSSELDORF, SAN FRANCISCO - Cognigy, a global leader in AI-driven customer service solutio...
October 17, 2023 | Düsseldorf, San Francisco - Cognigy's new eBook explains how to achieve next-gen customer i...
September 22, 2023 | Düsseldorf, San Francisco - Cognigy, the market leader for AI in customer service, proudl...
September 19, 2023 | Düsseldorf, San Francisco - Nuuday, the leading digital service provider in Denmark, has ...
September 12, 2023 | Düsseldorf, San Francisco – Cognigy, the leader in Conversational AI, has been recognized...
First integrations include Conversational AI leaders Cognigy and Google Dialogflow to resolve calls in the com...
Harnessing the Power of Generative AI, New Question and Answer Technology Delivers Ability to Create AI Agents...
SAN FRANCISCO - July 19, 2023 - Cognigy, the market lead er in Conversational AI , has just announced its inc...
Prestigious International Annual Awards Program Honors Standout Conversational AI Platform
SAN FRANCISCO | June 15, 2023 – This week at Avaya’s ENGAGE Conference, Enterprise Conversational AI (ECAI) ma...
This week at Customer Contact Week (CCW) 2023, Enterprise Conversational AI (ECAI) market leader Cognigy will ...
Cognigy, a Gartner Magic Quadrant Leader in Conversational AI, has won the 2023 Contact Centre Experience Insi...
Conversational AI leader joins forces with leading global solutions integrator to deliver powerful AI-based so...
May 24, 2023 | DÜSSELDORF and SAN FRANCISCO – Cognigy, the market leader in Conversational AI, today announced...
AWS customers can now acquire Cognigy’s industry-leading enterprise Conversational AI platform directly from A...
Iconic contact center solution provider partners with the market leader in Conversational AI to provide unpara...
Cognigy.AI Becomes Part of the Foundever Conversational AI Suite for Automated, AI-based Customer Service
Cognigy’s Conversational AI platform combined with Genesys Cloud CX™ enables enterprise contact centers to del...
Bringing together over 200 customers from across the globe.
Cognigy has been ranked in the first position of the first quartile for all five use cases in the Gartner Repo...
March 15, 2023 DÜSSELDORF and SAN FRANCISCO – Cognigy, a market leader in Enterprise Conversational AI, today ...
DÜSSELDORF and SAN FRANCISCO | March 9, 2023 – Market leader in Conversational AI Cognigy today announced that...
January 17, 2023 | DÜSSELDORF and SAN FRANCISCO – Cognigy, a Conversational AI market leader, announced today ...
January 17, 2023 | DÜSSELDORF and SAN FRANCISCO – Cognigy, the market leader in Conversational AI, today annou...
Düsseldorf, December 16, 2022 – Cognigy, a leading provider of Contact Center AI solutions, is proud to announ...
Düsseldorf, November 30, 2022 – Cognigy, the market leader in Conversational AI, has won the CCV Quality Award...
DÜSSELDORF | Dubai, UAE, December 05, 2022– One of the UAE's most innovative and successful conglomerates, the...
Amazon Connect is a Contact Center as a Service solution that grew out of Amazon's internal needs. It offers a...
November 30, 2022 | Düsseldorf and San Francisco – Cognigy announced today that it has achieved the Amazon Web...
Company Changing the Rules for Conversational AI is Recognized for its Comprehensive, Cutting-edge Platform, C...
Cognigy received the highest evaluation from customers on Gartner Peer Insights ™ for Cognigy.AI, its Conversa...
DÜSSELDORF, SAN FRANCISCO, October 14, 2022 – Cognigy, a market leader in Conversational AI, today announced t...
Cognigy, a Leader in Enterprise Conversational Platforms, has been awarded the prestigious "Best Value" badge ...
Ludwigsburg, Düsseldorf, 01.09.2022 – Taking customer service to a new level with artificial intelligence and ...
Düsseldorf, Dortmund, 24.08.2022 – Cognigy, a market leader in Conversational AI, an d adesso SE, one of the l...
Over 3,000 contact center leaders, influencers and technology execs gathered at Customer Contact Week (CCW) 20...
DÜSSELDORF, SAN FRANCISCO and SYDNEY – We are pleased to announce that Cognigy Insights has won “Best Overall ...
Christian Charbonnier is now in charge of the strongly growing partner management D/A/CH region at Düsseldorf-...
For the second year in a row, Corporate LiveWire Global Awards is recognizing Cognigy as the “AI Automation Sp...
Cognigy has been selected as one of this year’s featured companies for Enterprise Connect 2022 Innovation Show...
Conversational AI combined with RPA: New partnership enables businesses to automate voice and message-based pr...
DTCP joins Series B round with $15 million investment earmarked to further accelerate Cognigy’s global growth ...
Cognigy has been recognized by Gartner® as a Leader for Completeness of Vision and Ability to Execute
Düsseldorf / San Francisco / Sydney / London — Cognigy today announced that Rob Fardin has joined the company ...
Conversational analytics will be a hot topic in 2022 - and with Cognigy Insights we offer the right solution: ...
With a growth rate of 987.45 percent, Cognigy claims a spot in the top 10 of the Deloitte Technology Fast 50 2...
The World RPA & AI Summit is one of the most important events surrounding the use of Robotic Process Autom...
Transforming customer service and enhancing customer experience through automation were the focus of this year...
On September 22nd, we had the pleasure of attending the AI summit in London, where alongside other industry ex...
Cognigy, a global leader in omnichannel customer service automation, has been named a Leader in the IDC Market...
The Cognigy Insights analytics suite will enhance the capabilities of the Cognigy.AI platform to make sense of...
DÜSSELDORF, August 3rd, 2021 – Cognigy, a global leader in customer service automation, supports Schwäbisch Ha...
Secure, unprejudiced, and GDPR-compliant voice and chatbots: Cognigy.AI is one of the first AIs to be successf...
ISG Automation to offer Cognigy’s low-code conversational AI platform to lower costs, improve user experience
The investment, led by Insight Partners, will enable Cognigy to expand its global footprint becoming the platf...
Global e-commerce company chooses Cognigy.AI to answer inquiries from customers 24/7 via voice- and chatbots, ...
March 17, 2021, Düsseldorf, Germany / San Francisco, CA – The Corporate LiveWire Global Awards 2020/21 has rec...
DÜSSELDORF, SAN FRANCISCO, 11. March 2021 – DATEV, the third-largest provider of business software in Germany,...
The smart voice- and chatbot, LEA, is an important pillar of customer service and sales at Salzburg AG. The el...
HFS Research’s Report Q4 2020 recognizes Cognigy for its Conversational AI platform and impact in the customer...
Conversational AI company brings unprecedented quality and efficiency to customer service teams in enterprises...
Cognigy.AI becomes part of Telekom's Conversational AI Suite for automated, AI-based customer service in conta...
Düsseldorf, Germany – Cognigy, a global leader in Conversational AI, has been recognized as a best startup to ...
One of the largest multicultural tech conferences in the United States provides an AI chatbot powered by a Con...
Voice-based Conversational AI solves CX challenges; enables greater customer and employee satisfaction through...
Not every industry can say its time is now, but for insurers the global COVID-19 pandemic has seen the industr...
Cognigy recognized by Gründer.de as one of 20 startups with significant growth in 2020
Independent Audit Verifies Cognigy’s Internal Controls and Processes
Our colleague, Jessica Gopalakrishnan, has recently published an article on Forbes on the importance of develo...
Voice- and chatbot experiences offer next-generation level of accuracy, control and usability; accelerates Con...
Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted ...
Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted ...
Within the next two years, 72 percent of organizations will be working with robotic process automation (RPA) i...
Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painl...
We live in an incredible world of multilingualism. More and more people are starting to travel and learn new l...
Creating a good conversational AI might make you realize how complex the idea of a successful conversation is....
Düsseldorf (GER), March 30, 2020 +++ Today we are announcing the release of Cognigy.AI 3.6 - the newest versio...
Last week, we announced the release of Cognigy.AI 3.5 - the newest version of our industry-leading Conversatio...
The core value proposition behind conversational AI is increased efficiency for businesses and more immediacy ...
It' s the fourth Thursday in November. All Americans know exactly what's coming. The holiday season surroundin...
Düsseldorf (GER), January 21, 2020 +++ Soon, Cognigy will be releasing Cognigy.AI 3.5: the newest version of t...
San Francicso (USA)/ Düsseldorf (GER), January 16th, 2020 +++ Together Cognigy, a Kofax Technology Alliance Pa...
Düsseldorf (GER)/ Seoul (South Korea), December 12, 2019 +++ Cognigy, the leading enterprise software vendor f...
Sydney (AUS)/ Düsseldorf (GER), December 03, 2019 +++ Cognigy, the market leader in Conversational AI, today p...
San Francicso (USA)/ Düsseldorf (GER), November 25, 2019 +++ Cognigy, the leading enterprise software vendor f...
Key takeaway: Use Conversational AI to bond with your customers and offer them unprecedented personalized serv...
If you have ever started a self-service bot project, you might have hit this roadblock: Your bot is great and ...
You know you should get started bringing Conversational AI to your business, but you haven’t found the right t...
This week, we announced the release of Cognigy.AI 3.4 - the newest release of our industry-leading Conversatio...
Cognigy showcases advanced Conversational Automation solutions at Twilio SIGNAL 2019 - the Customer & Deve...
Humans tend to be imprecise in what they say and write: Incomplete utterances, ambiguities and typos are just ...
Conversational AI dialogs can serve as a user interface for location-specific search requests -- ideally to ge...
Cognigy exhibited at this year's ICMI Contact Center Expo 2019. The conference unites contact center professio...
Imagine you could get the latest status of a given Incident, by simply asking a conversational AI. Gone are th...
June 05, 2019, Düsseldorf, Germany / Sydney, Australia. Cognigy, a leading conversational AI provider, and Swi...
June 4, 2019, Düsseldorf, Germany / San Francicso, CA / Irvine, CA. Cognigy, a global leader in Conversational...
Give JIRA superpowers with Conversational AI
Cognigy.AI's Webchat can be extended by embedding plugins - visual components of any kind which can be trigger...
Today we’re proud to announce the release of Cognigy.AI 3.3 – the Conversational AI Platform. Jam-packed with ...
Today Cognigy released version 1.0 of its Microsoft Azure Cognitive Services Custom Module.
March 18, 2019, Düsseldorf, Germany. Cognigy, the market leader in Conversational AI, proudly announced today ...
There are two things you need to know about automation in the enterprise:
Chatty Things by Sascha Wolter – entertaining, informative and more than just a series!
#MWC19 Barcelona - We participate, exhibit and can’t wait to be part! We’re excited to announce that Cognigy w...
After releasing Cognigy.AI 3.1 exactly three months ago, we spent time with our customers and partners evaluat...
Düsseldorf/Tokyo 27.11.2018 – Tecnos Data Science Engineering (TDSE), one of the leading data science and arti...
Amazon recently introduced APL (Alexa Presentation Language). APL enables developers to build interactive and ...
How Sitecore and Cognigy.AI Can Make Conversational AI And Virtual Assistants Work For You How to move from pe...
Wirecard, the global leader in innovation for digital financial technology and Cognigy, the leading provider o...
Today, after months of hard work, we're releasing Cognigy.AI 3.1 - jam-packed with amazing features that conti...
WhatsApp announced the launch of its Business API, which allows enterprises to connect with their customers ov...
Language is the most natural form of interaction that is innately available to us, and so the success of voice...
SAN FRANCISCO / DÜSSELDORF – June 31, 2018 - Cognigy, a leader in Conversational AI software solutions, annou...
Cognigy and Acando, a management and IT consultancy, are delighted to announce their future cooperation provid...
How to natively integrate Cognigy.AI with Salesforce Einstein and the Salesforce Cloud for amazing customer ex...
SEVERAL LEVELS OF SOPHISTICATION ALLOW FOR LOW-FRICTION EARLY ADOPTION Chatbots have seen tremendous interest ...
Chatbots are omnipresent nowadays thanks to their ability to mimic natural human conversations and provide ins...
We need to bring our best thinking in marketing and relationship building to create conversational AIs that su...
Düsseldorf, June 12, 2018 - Cognigy, the leading provider of Conversational AI software solutions, has won the...
Teaming up to help enterprises engage in more flexible, dynamic and human conversations with their customers, ...
Today we're proudly announcing the release of Cognigy.AI 3.0. After months and months of hard work, we're fina...
San Francisco / Düsseldorf – June 1st, 2018 - Cognigy, the leader in Conversational AI software solutions, ann...
Search tools have matured rapidly over the past few years. Enterprise search providers, like Coveo, are using ...
There are two complementary trends in conversational interaction that are taking hold in Marketing and Custome...
Chatbots are omni-present these days, conversing with their human users on Facebook Messenger, mobile messenge...
San Francisco/Düsseldorf – 17 April 2018 – Cognigy GmbH, manufacturer of the Conversational AI platform COGNIG...
San Francisco, CA – 27 March 2018 – VeloWerks Digital, a digital effectiveness agency, is delighted to announc...
San Francisco/Düsseldorf, 20.03.2018 – Cognigy was cited in the 27 February 2018 Gartner research note titled,...
San Francisco, CA – 16 March 2018 – Cognigy, the leader in conversational artificial intelligence platforms th...
COGNIGY.AI 2.7 has been released with more amazing features to help you create amazing conversational AIs. See...
The German conversational artificial intelligence company announced a new version of its award-winning softwar...
Chatbots and Alexa Skills, as well as most other Voice AIs are tools for marketers to create novel customer ex...
In a current press release the German business magazine 'Wirtschaftswoche" is introducing Cognigy and new inve...
This young software company from Dusseldorf, Germany has closed pre-Series A seven figure financing; will open...
Today Cognigy GmbH, makers of the Conversational AI platform COGNIGY.AI, announces the appointment of Marc Sch...
From today on, companies that operate in the Danish speaking markets can easily create advanced conversational...
We are happy to announce that Cognigy will exhibit at dmexco in Cologne on September 13th & 14th, 2017.
With the newest release of COGNIGY.AI, we have introduced many exciting new capabilities. Here are our top new...
Cognigy’s co-founder Philipp Heltewig demonstrates Pepper’s enhanced capabilities in Hyatt hotel in Düsseldorf...
Dusseldorf, 18. July 2017. The German start-up Cognigy today announced the international launch of their enter...
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