News & Announcements

Be the first to know about the latest developments around Cognigy

Cognigy named as one of Germany's fastest growing technology companies

With a growth rate of 987.45 percent, Cognigy claims a spot in the top 10 of the Deloitte Technology Fast 50 2...

Cognigy Named a Leader in IDC MarketScape for General-Purpose Conversational AI Platforms

Cognigy, a global leader in omnichannel customer service automation, has been named a Leader in the IDC Market...

Cognigy launches Conversational AI Analytics Suite to deliver actionable insights from conversational data

The Cognigy Insights analytics suite will enhance the capabilities of the Cognigy.AI platform to make sense of...

Germany’s Largest Building Society Has Opted for Cognigy To Relieve the Burden on the Dialog Center

DÜSSELDORF, August 3rd, 2021 – Cognigy, a global leader in customer service automation, supports Schwäbisch Ha...

AIC4 Tested: Cognigy.AI Officially Certified as Safe and Trustworthy AI

Secure, unprejudiced, and GDPR-compliant voice and chatbots: Cognigy.AI is one of the first AIs to be successf...

ISG Partners With Cognigy to Bring Conversational AI to Clients

ISG Automation to offer Cognigy’s low-code conversational AI platform to lower costs, improve user experience

Cognigy Secures $44M in Series B Funding to Facilitate Global Customer and Employee Growth

The investment, led by Insight Partners, will enable Cognigy to expand its global footprint becoming the platf...

Berlin Brands Group Relies on Cognigy: Smart Bots for 34 Global E-Commerce Brands

Global e-commerce company chooses Cognigy.AI to answer inquiries from customers 24/7 via voice- and chatbots, ...

Cognigy Named ‘AI Automation Specialists of the Year’

March 17, 2021, Düsseldorf, Germany / San Francisco, CA – The Corporate LiveWire Global Awards 2020/21 has rec...

DATEV Relies on Cognigy.AI for Compliant, Easy-to-Use Voice Bots

DÜSSELDORF, SAN FRANCISCO, 11. March 2021 – DATEV, the third-largest provider of business software in Germany,...

Salzburg AG Automates Customer Communication With Cognigy.AI

The smart voice- and chatbot, LEA, is an important pillar of customer service and sales at Salzburg AG. The el...

Cognigy Named as HFS Research ‘Hot Vendor’

HFS Research’s Report Q4 2020 recognizes Cognigy for its Conversational AI platform and impact in the customer...

Cognigy Secures Funding to Expand Growth in Asia-Pacific

Conversational AI company brings unprecedented quality and efficiency to customer service teams in enterprises...

Cognigy and Telekom Partner on Conversational AI

Cognigy.AI becomes part of Telekom's Conversational AI Suite for automated, AI-based customer service in conta...

Cognigy Named a Best Startup to Work For in North Rhine-Westphalia

Düsseldorf, Germany – Cognigy, a global leader in Conversational AI, has been recognized as a best startup to ...

AfroTech World Selects Cognigy to Deliver a Virtual Agent Experience

One of the largest multicultural tech conferences in the United States provides an AI chatbot powered by a Con...

Cognigy Voice Gateway Advances Customer Service Experiences

Voice-based Conversational AI solves CX challenges; enables greater customer and employee satisfaction through...

How Are Chief Claims Officers Shifting Their Strategies?

Not every industry can say its time is now, but for insurers the global COVID-19 pandemic has seen the industr...

Cognigy Named a Top 20 Most Successful Startup in Germany

Cognigy recognized by Gründer.de as one of 20 startups with significant growth in 2020

Conversational AI Platform, Cognigy, Receives SOC 2 Type II Attestation

Independent Audit Verifies Cognigy’s Internal Controls and Processes

Cognigy Launches Its Most Advanced Conversational AI Platform

Voice- and chatbot experiences offer next-generation level of accuracy, control and usability; accelerates Con...

Developing a Conversational AI Road Map

Our colleague, Jessica Gopalakrishnan, has recently published an article on Forbes on the importance of develo...

Podcast: Cognigy CEO Talks Conversational AI, Automation and More (Part 2)

Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted ...

Podcast: Cognigy CEO Talks Conversational AI, Automation and More

Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted ...

Combining Conversational AI and RPA to Improve Customer Experiences

Within the next two years, 72 percent of organizations will be working with robotic process automation (RPA) i...

How Successful are Contact Centers with AI and Chatbots?

Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painl...

Advanced Conversational AI with Amazon Connect and Cognigy

Amazon Connect is a cloud contact centre that can be up and running in minutes, on both telephone and chat cha...

Multi-language Virtual Agents with Language Detection

We live in an incredible world of multilingualism. More and more people are starting to travel and learn new l...

Build your TensorFlow Custom Module

Creating a good conversational AI might make you realize how complex the idea of a successful conversation is....

Cognigy.AI 3.6 Released

Düsseldorf (GER), March 30, 2020 +++ Today we are announcing the release of Cognigy.AI 3.6 - the newest versio...

Cognigy.AI 3.5 Released

Last week, we announced the release of Cognigy.AI 3.5 - the newest version of our industry-leading Conversatio...

Smart banks - The new way of banking

The core value proposition behind conversational AI is increased efficiency for businesses and more immediacy ...

Lui - The All-In-One Chatbot

It' s the fourth Thursday in November. All Americans know exactly what's coming. The holiday season surroundin...

COGNIGY.AI 3.5 - what to expect when automating all customer interactions with virtual agents

Düsseldorf (GER), January 21, 2020 +++ Soon, Cognigy will be releasing Cognigy.AI 3.5: the newest version of t...

Bridging the gap between intelligent automation and Conversational AI

San Francicso (USA)/ Düsseldorf (GER), January 16th, 2020 +++ Together Cognigy, a Kofax Technology Alliance Pa...

Cognigy expands its market presence in South Korea

Düsseldorf (GER)/ Seoul (South Korea), December 12, 2019 +++ Cognigy, the leading enterprise software vendor f...

Cognigy extends its APAC presence

Sydney (AUS)/ Düsseldorf (GER), December 03, 2019 +++ Cognigy, the market leader in Conversational AI, today p...

Cognigy Secures Series A Funding to Lead the US Market in Conversational AI

San Francicso (USA)/ Düsseldorf (GER), November 25, 2019 +++ Cognigy, the leading enterprise software vendor f...

Virtual Agents - The New Trusted Advisor in Insurance Sales

Key takeaway: Use Conversational AI to bond with your customers and offer them unprecedented personalized serv...

Cognigy expands its presence in Asia by partnering with voice technology expert easyDialog

Düsseldorf, Germany/ Tokyo, Japan, 2019-11-14 - Cognigy, a global leader in Conversational AI, announced a str...

Cognigy expands its European business by partnering with Ainia in Finland

Düsseldorf, Germany/ Espoo, Finland, 30.10.2019 – Cognigy, a global leader in Conversational AI, announced a s...

Meet even the toughest design guidelines with Cognigy’s webchat

If you have ever started a self-service bot project, you might have hit this roadblock: Your bot is great and ...

What's your business case for Conversational AI?

You know you should get started bringing Conversational AI to your business, but you haven’t found the right t...

Cognigy.AI 3.4 Released

This week, we announced the release of Cognigy.AI 3.4 - the newest release of our industry-leading Conversatio...

Cognigy supercharges Twilio Conversational AI

Cognigy showcases advanced Conversational Automation solutions at Twilio SIGNAL 2019 - the Customer & Deve...

Fuzzy Search for better results

Humans tend to be imprecise in what they say and write: Incomplete utterances, ambiguities and typos are just ...

Accelerate Conversational Experiences by adding Locations and Places via HERE

Conversational AI dialogs can serve as a user interface for location-specific search requests -- ideally to ge...

ICMI CONTACT CENTER EXPO 2019 FOLLOW-UP: Cognigy's Interview podcast powered by Crmxchange

Cognigy exhibited at this year's ICMI Contact Center Expo 2019. The conference unites contact center professio...

Boost your Service Management with the new ServiceNow Connector

Imagine you could get the latest status of a given Incident, by simply asking a conversational AI. Gone are th...

Making Conversational AI a Reality - Cognigy & Switch Partnership

June 05, 2019, Düsseldorf, Germany /  Sydney, Australia. Cognigy, leading conversational AI provider, and Swit...

Cognigy Announces Technology Partnership with Kofax

June 4, 2019, Düsseldorf, Germany / San Francicso, CA / Irvine, CA. Cognigy, a global leader in Conversational...

Give your agile projects a voice with the new Jira Software Connector

Give JIRA superpowers with Conversational AI

Create Amazing Chatbot UX With Webchat Plugins

Cognigy.AI's Webchat can be extended by embedding plugins - visual components of any kind which can be trigger...

Cognigy.AI 3.3 Released

Today we’re proud to announce the release of Cognigy.AI 3.3 – the Conversational AI Platform. Jam-packed with ...

Cognigy integrates out of the box with Azure Cognitive Services

Today Cognigy released version 1.0 of its Microsoft Azure Cognitive Services Custom Module.

Cognigy Hires Automation and RPA industry veteran Dennis Walsh

March 18, 2019, Düsseldorf, Germany. Cognigy, the market leader in Conversational AI, proudly announced today ...

Standardizing on A Conversational AI Platform

There are two things you need to know about automation in the enterprise:

CHATTY THINGS - OUR NEW SERIES!

Chatty Things by Sascha Wolter – entertaining, informative and more than just a series!

Cognigy @ MWC Barcelona 2019!

#MWC19 Barcelona - We participate, exhibit and can’t wait to be part!    We’re excited to announce that Cognig...

Cognigy.AI 3.2 Released

After releasing Cognigy.AI 3.1 exactly three months ago, we spent time with our customers and partners evaluat...

TDSE partners with Cognigy to bring Conversational AI to the Japanese Market

Düsseldorf/Tokyo 27.11.2018 – Tecnos Data Science Engineering (TDSE), one of the leading data science and arti...

How to Use Alexa Presentation Language with Cognigy out of the box

Amazon recently introduced APL (Alexa Presentation Language). APL enables developers to build interactive and ...

The most individual user experience on Sitecore, powered by Conversational AI

How Sitecore and Cognigy.AI Can Make Conversational AI And Virtual Assistants Work For You How to move from pe...

Wirecard and Cognigy facilitate smooth payments in conversational commerce

Wirecard, the global leader in innovation for digital financial technology and Cognigy, the leading provider o...

Cognigy.AI 3.1 Released

Today, after months of hard work, we're releasing Cognigy.AI 3.1 - jam-packed with amazing features that conti...

Whatsapp launches Business API

WhatsApp announced the launch of its Business API, which allows enterprises to connect with their customers ov...

Cognigy speaks with Alexa in all languages

Language is the most natural form of interaction that is innately available to us, and so the success of voice...

Cognigy Named a Cool Vendor in Gartner’s Cool Vendors in AI for Conversational Platforms

SAN FRANCISCO / DÜSSELDORF – June 31, 2018 - Cognigy, a leader in Conversational AI software solutions, annou...

FREE COGNIGY.AI 3.0 EDITOR TRAINING RELEASED

After releasing the free user training some days ago, Cognigy today released a free editor training course on ...

Cognigy and Acando announce partnership for better customer experience

Cognigy and Acando, a management and IT consultancy, are delighted to announce their future cooperation provid...

Salesforce Chatbot & Cognigy.AI

How to natively integrate Cognigy.AI with Salesforce Einstein and the Salesforce Cloud for amazing customer ex...

FREE COGNIGY.AI 3.0 USER TRAINING RELEASED

Today Cognigy released a free user training course on Udemy. The course is targeted at end-users that will use...

Chatbots in Customer Service

SEVERAL LEVELS OF SOPHISTICATION ALLOW FOR LOW-FRICTION EARLY ADOPTION Chatbots have seen tremendous interest ...

How chatbots drive innovation and efficiency in support departments

Chatbots are omnipresent nowadays thanks to their ability to mimic natural human conversations and provide ins...

Conversational Memory, and why it matters.

We need to bring our best thinking in marketing and relationship building to create conversational AIs that su...

Cognigy wins WeDoDigital Award 2018

Düsseldorf, June 12, 2018 - Cognigy, the leading provider of Conversational AI software solutions, has won the...

Horizontal Integration and Cognigy Partner to Offer Conversational AI-Based Solutions

Teaming up to help enterprises engage in more flexible, dynamic and human conversations with their customers, ...

Taking Conversational AI to the next level

Today we're proudly announcing the release of Cognigy.AI 3.0. After months and months of hard work, we're fina...

COGNIGY.AI 3.0 redefines Conversational AI Management

San Francisco / Düsseldorf – June 1st, 2018 - Cognigy, the leader in Conversational AI software solutions, ann...

Conversational Search, going beyond the query

Search tools have matured rapidly over the past few years. Enterprise search providers, like Coveo, are using ...

Conversational Micro-Moments.

There are two complementary trends in conversational interaction that are taking hold in Marketing and Custome...

Chatbots – a smarter search box?

Chatbots are omni-present these days, conversing with their human users on Facebook Messenger, mobile messenge...

Conversational AI and user experience pioneer, Sascha Wolter, joins Cognigy

San Francisco/Düsseldorf – 17 April 2018 – Cognigy GmbH, manufacturer of the Conversational AI platform COGNIG...

Velowerks and Cognigy announce strategic partnership

San Francisco, CA – 27 March 2018 – VeloWerks Digital, a digital effectiveness agency, is delighted to announc...

Cognigy cited in Gartner report on Conversational UX

San Francisco/Düsseldorf, 20.03.2018  – Cognigy was cited in the 27 February 2018 Gartner research note titled...

COGNIGY expands rapidly in North America

San Francisco, CA – 16 March 2018 – Cognigy, the leader in conversational artificial intelligence platforms th...

Cognigy.AI 2.7 released

COGNIGY.AI 2.7 has been released with more amazing features to help you create amazing conversational AIs. See...

Cognigy.AI enables fully-disconnected, embedded conversational AI

The German conversational artificial intelligence company announced a new version of its award-winning softwar...

Cognigy.AI 2.5 introduces dedicated Alexa and Facebook Tools

Chatbots and Alexa Skills, as well as most other Voice AIs are tools for marketers to create novel customer ex...

German business magazine 'Wirtschaftswoche': new investors for launching internationally

In a current press release the German business magazine 'Wirtschaftswoche" is introducing Cognigy and new inve...

Cognigy closes major financing round and is launching internationally

This young software company from Dusseldorf, Germany has closed pre-Series A seven figure financing; will open...

Cognigy releases Alexa Skills Kit integration

Starting with Cognigy 2.3, Cognigy expands its lineup of Natural Language Processor (NLP) connectors to includ...

Cognigy appoints veteran sales leader Marc Schneider as Head of Business Development

Today Cognigy GmbH, makers of the Conversational AI platform COGNIGY.AI, announces the appointment of Marc Sch...

Godmorgen! Cognigy now speaks Danish!

From today on, companies that operate in the Danish speaking markets can easily create advanced conversational...

Meet us @ DMEXCO 2017

We are happy to announce that Cognigy will exhibit at dmexco in Cologne on September 13th & 14th, 2017.

COGNIGY.AI 2.2.0 is here!

With the newest release of COGNIGY.AI, we have introduced many exciting new capabilities. Here are our top new...

Cognigy.AI makes Softbank's Pepper smarter

Cognigy’s co-founder Philipp Heltewig demonstrates Pepper’s enhanced capabilities in Hyatt hotel in Düsseldorf...

COGNIGY.AI 2.0 IS OFFICIALLY RELEASED!

Dusseldorf, 18. July 2017.  The German start-up Cognigy today announced the international launch of their ente...

Cognigy at Cebit

Sascha is ready to tell you more about Cognigy Enterprise AI – visit us at Cebit, Scale 11, Halle 11, A80 to h...

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