News & Announcements

Cognigy x Raws: AI Meets Urban Art in Cognigy’s New Berlin Office

San Francisco | Düsseldorf | Berlin, March 31, 2025 - Cognigy, the global leader in AI-powered customer servic...

Nexus 2025 Sets a New Standard for Contact Center AI Innovation

San Francisco | Düsseldorf, March 14, 2025 – Last week, Cognigy, the global leader in AI-powered customer serv...

Cognigy Celebrates Customer Service Innovation at the Cognigy Awards 2025

San Francisco | Düsseldorf (March 13, 2025) — Cognigy, a global leader in AI-powered customer service solution...

Cognigy and Schwarz IT Win Retail Award - with Lidl Instore Voice Assistant

Cognigy is named Top Supplier Retail 2025 San Francisco | Düsseldorf, February 19, 2025 – Cognigy, a global le...

Cognigy Positioned as a Leader in the Aragon Research Globe™ for AI Agent Platforms, 2025

Evaluation Based on Completeness of Strategy and Performance San Francisco | Düsseldorf, December 12, 2024 – C...

Cognigy Featured as Pioneering on the CMP Research Prism for Real-Time Agent Assist/Copilot

SAN FRANCISCO | December 3, 2024 – Cognigy announces its placement in the CMP Research Prism, an elite technol...

Cognigy Debuts CX Disruptors Season 3, Highlighting Enterprise Contact Center Success Stories with AI Agents

DÜSSELDORF | SAN FRANCISCO – November 21, 2024 – Cognigy, a global leader in AI-powered customer service solut...

Handelsblatt: Virtual agents on the rise – is the AI revolution coming now?

Salesforce, Cognigy, Github: Numerous companies are announcing a new generation of AI assistants. The so-calle...

Cognigy Unveils Agentic AI: Transforming the Future of Enterprise Contact Centers

Meet the Next Generation AI Workforce: Goal-Oriented, Adaptive and Autonomous DÜSSELDORF | SAN FRANCISCO – Nov...

Cognigy Demos AI-First Customer Service Solutions at Gartner IT Symposium and ICMI’s Contact Center Expo

SAN FRANCISCO – Oct 15, 2024 – Next week, Cognigy, a global leader in AI-powered customer service solutions, w...

Cognigy Receives 2024 Conversational AI Excellence Award from CUSTOMER Magazine

Cognigy Recognized for Artificial Intelligence Innovation in 2024 AI Breakthrough Awards Program

Prestigious International Annual Awards Program Honors Standout AI and Machine Learning Solutions and Companie...

Cognigy Raises $100m as Major Enterprise Brands Depend on its AI Agent Workforce

Series C Funding Round Led by Eurazeo Growth to Accelerate AI Automation R&D and Global Expansion

ERGO Selects Cognigy to Drive AI-based Phone- and Chatbots in Customer Service

May 29th, 2024 | San Francisco, Düsseldorf – Cognigy, a global leader in AI-enabled customer service solutions...