Product Updates

Your one-stop-shop for the latest Cognigy.AI product news and best practices

Product

Extended MCP Support and More with Cognigy.AI 2025.11 Release

The 2025.11 release continues our steady cadence of product enhancements, featuring upgraded MCP support and n...

Product

Driving AI-Native Chat Experiences with Progressive Rendering

Generative AI is transforming how we think about user interaction in digital interfaces. As responses grow lon...

Product

New Versioning Concept and More with Cognigy.AI 2025.10 Release

The latest release marks a major shift in how we communicate platform updates, introducing a new versioning fo...

Product

Enhanced Contact Center Integrations and More with Cognigy.AI v4.100

The latest release introduces native Agent Copilot support for Salesforce MIAW and more resilient event handli...

Product

Platform-Provided LLM, Mistral AI Integration, and More with Cognigy.AI v4.99

The latest release delivers substantial GenAI enhancements across the board, including out-of-the-box LLM avai...

Product

Cognigy.AI Integrates the Model Context Protocol (MCP): Unlocking Open, Seamless AI Workflows

The latest Cognigy.AI update introduces support for the Model Context Protocol (MCP), unlocking next-level AI ...

Product

Salesforce MIAW Native Integration and More with Cognigy.AI v4.98

Cognigy.AI v4.98 introduces native integration with Salesforce Messaging for In-App and Web (MIAW), enabling s...

Product

Now On-Demand: Cognigy.AI Tech Update Q1 2025

Continuing the Nexus momentum, Cognigy’s product innovation is rolling on at full speed! Our product experts a...

Product

Multi-Contact Center Handover, Universal LLM Connector, and More with Cognigy.AI v4.97

From organizational-level LLM management and advanced BYOLLM support to more enterprise flexibility in handove...

Product

Improved Voice Settings for AI Agents and More with Cognigy.AI v4.96

The latest Cognigy.AI v4.96 release introduces new voice customization capabilities, allowing you to define an...

Product

AI Agents Demystified: Definitions and Effective Patterns

Amid its significant traction, the term “AI Agent” remains somewhat fuzzy, with various interpretations across...

Product

Expanded Job Market and More with Cognigy.AI v4.95

The latest release extends the Job Market offering with a new ready-made Health Insurance AI Agent, available ...

Product

Enhanced Usability and More with Cognigy.AI v4.94

Cognigy.AI v4.94 introduces multiple product usability improvements across the board.

Product Conversational AI Contact Center

Join us at Nexus 2025 - The Contact Center AI Event

Mark your calendars for March 12–13, 2025. Cognigy’s Contact Center AI event Nexus is bigger and better than e...