Product Updates

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    Product

    Introducing Business Dashboard: Real-Time Visibility into Global AI Impact

    In customer service automation, speed and clarity are essential. Beyond retrospective data, service leaders ne...

    Product

    Extended MCP Support and More with Cognigy.AI 2025.11 Release

    The 2025.11 release continues our steady cadence of product enhancements, featuring upgraded MCP support and n...

    Product

    Driving AI-Native Chat Experiences with Progressive Rendering

    Generative AI is transforming how we think about user interaction in digital interfaces. As responses grow lon...

    Product

    New Versioning Concept and More with Cognigy.AI 2025.10 Release

    The latest release marks a major shift in how we communicate platform updates, introducing a new versioning fo...

    Product

    Enhanced Contact Center Integrations and More with Cognigy.AI v4.100

    The latest release introduces native Agent Copilot support for Salesforce MIAW and more resilient event handli...

    Product

    Platform-Provided LLM, Mistral AI Integration, and More with Cognigy.AI v4.99

    The latest release delivers substantial GenAI enhancements across the board, including out-of-the-box LLM avai...

    Product

    Cognigy.AI Integrates the Model Context Protocol (MCP): Unlocking Open, Seamless AI Workflows

    The latest Cognigy.AI update introduces support for the Model Context Protocol (MCP), unlocking next-level AI ...

    Product

    Salesforce MIAW Native Integration and More with Cognigy.AI v4.98

    Cognigy.AI v4.98 introduces native integration with Salesforce Messaging for In-App and Web (MIAW), enabling s...

    Product

    Now On-Demand: Cognigy.AI Tech Update Q1 2025

    Continuing the Nexus momentum, Cognigy’s product innovation is rolling on at full speed! Our product experts a...

    Product

    Multi-Contact Center Handover, Universal LLM Connector, and More with Cognigy.AI v4.97

    From organizational-level LLM management and advanced BYOLLM support to more enterprise flexibility in handove...

    Product

    Improved Voice Settings for AI Agents and More with Cognigy.AI v4.96

    The latest Cognigy.AI v4.96 release introduces new voice customization capabilities, allowing you to define an...

    Product

    AI Agents Demystified: Definitions and Effective Patterns

    Amid its significant traction, the term “AI Agent” remains somewhat fuzzy, with various interpretations across...

    Product

    Expanded Job Market and More with Cognigy.AI v4.95

    The latest release extends the Job Market offering with a new ready-made Health Insurance AI Agent, available ...

    Product

    Enhanced Usability and More with Cognigy.AI v4.94

    Cognigy.AI v4.94 introduces multiple product usability improvements across the board.