SVG.svg "Cognigy - conversational ai platform for enterprise"){kind=logo}
.png?width=60&height=60&name=AI%20Copilot%20logo%20(mega%20menu).png)
.png?width=600&height=600&name=Knowledge%20AI%20Feature%20image%20(2).png)
.png?width=29&height=29&name=twitter%20(1).png){kind=small}
The latest release marks a major shift in how we communicate platform updates, introducing a new versioning format designed to provide better clarity for our update cadence and patch levels. Additionally, it includes various enhancements to the Salesforce MIAW integration.
New Versioning Format: YEAR.MINOR_RELEASE.PATCH_LEVEL
Starting with this release, Cognigy.AI adopts a new versioning scheme: YEAR.MINOR_RELEASE.PATCH_LEVEL. For instance, 2025.10.0 denotes the 10th minor release in 2025 with no patches applied. Should a patch be released, it would increment the patch level, resulting in 2025.10.1, and so on.
Enhanced Salesforce MIAW Integration
This release also brings multiple improvements to the Salesforce MIAW (Messaging for In-App and Web) integration, improving security and usability.
A new setting in the Handover to Agent Node allows you to include an Identity Token for Authenticated Users, enabling user verification directly through your customer's identity provider (IdP) in Salesforce. This addition enhances authentication and session integrity during handovers.
For long chat transcripts sent as the first message to agents, we've improved the "Send Transcript as first message" setting by automatically splitting the transcript into multiple messages if it exceeds character limits. This ensures that agents receive the full context without running into system constraints.
Other Improvements
Cognigy.AI
- Improved the functionality of the Salesforce MIAW handover provider by preventing infinite loops when a handover expires without the human agent manually ending it. This improvement ensures that the system will no longer get stuck in a loop if the handover session ends due to timeout or other issues, providing a more reliable user experience
- Added email notifications to alert users whenever they change their password, ensuring they are promptly informed of security-related changes
- Removed the 100 MB Snapshot download limit in the Cognigy.AI CLI
Cognigy Voice Gateway
- Added the capability to send a gather verb with nested text for a Question Node, reducing latency in recognition. This improvement enables faster processing, particularly when users provide quick responses. For example, when a Yes/No question is asked, Voice Gateway can now process a quick yes or no response more efficiently. Without this improvement, the delay in recognition could cause issues with fast replies. To enable this capability, set FEATURE_ENDPOINT_VG_GATHER_NESTED: "true" in the Cognigy.AI values.yaml file
Cognigy Webchat
- Updated the Webchat v3 widget's Close and Minimize buttons to trigger the
webchat/minimizeandwebchat/closeevents
Cognigy Live Agent
- Renamed Channel Name to Inbox Name at the Create Inbox step in Settings > Inboxes
- Removed deprecated Webhooks and Integrations from the Live Agent API documentation
Cognigy Insights
- Added the infinite loader to the Contains Steps, Starting Step, Endpoints, Snapshots, Tasks, and Goals filters
- Added the search functionality to filter steps by label in the Insights API
For further information, check out our complete Release Notes here.
