Product Updates

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    Stronger Data Governance, Deeper NiCE CXone Integration, and More with Cognigy.AI 2025.25 Release

    Cognigy.AI 2025.25 introduces targeted enhancements focused on privacy-aware data governance, native integrati...

    Product

    Now On-Demand: Cognigy.AI Tech Update - Q4 2025

    Watch the Q4 Cognigy.AI Tech Update on demand - a fast-paced, demo-driven walkthrough of the latest platform c...

    Product

    Native Storm (Content Guru) Integration and More with Cognigy.AI 2025.24 Release

    Cognigy.AI 2025.24 release introduces a native Handover Provider for Content Guru’s storm® platform, expanding...

    Product

    Targeted Knowledge Retrieval and More with Cognigy.AI 2025.23 Release

    Cognigy.AI 2025.23 introduces smarter knowledge access for AI Agents and more flexible Webchat styling with ne...

    Product

    Real-Time Ops Insights and More with Cognigy.AI 2025.22 Release

    Cognigy.AI 2025.22 features the release of AI Ops Center alongside a range of platform-wide enhancements.

    Product

    Meet AI Ops Center: Real-Time Observability & Control for AI Resilience at Scale

    Summary: As enterprises scale AI-powered service across channels and markets, reliability has become the new b...

    Product

    Scalable Knowledge Integration and More with Cognigy.AI 2025.21 Release

    The 2025.21 release of Cognigy.AI brings a powerful enhancement to Knowledge AI with the introduction of Knowl...

    Product

    Enhanced AI Observability and Voice Media Control with Cognigy.AI 2025.20 Release

    This release provides developers with deeper observability into LLM requests and AI Agent behavior, supporting...

    Product

    Now On-Demand: Cognigy.AI Tech Update - Q3 2025

    We’re back with another round of exciting product updates! Whether you’re building hands-on or driving enterpr...

    Product

    Accelerated AI Agent Editor and More with Cognigy.AI 2025.19 Release

    The latest Cognigy.AI release introduces a sleek new interface for managing AI Agent Jobs and Tools, significa...

    Product

    Automated Webchat Deployment and More with Cognigy.AI 2025.18 Release

    This release features a more efficient, reliable, and developer-friendly approach to integrating Webchat into ...

    Product

    New EU-Hosted Speech Support and More with Cognigy.AI 2025.17 Release

    Cognigy.AI 2025.17 delivers meaningful updates for voice and agentic experiences, including new options for sp...

    Product

    Improved LLM Ops Visibility and More with Cognigy.AI 2025.16 Release

    Cognigy.AI 2025.16 delivers targeted enhancements across LLM orchestration, Live Agent routing, Salesforce MIA...

    Product

    Enhanced Usability and More with Cognigy.AI 2025.15 Release

    This release includes several enhancements to GenAI settings and Cognigy Webchat experiences.