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    Improved Webhook Security and Handover Experiences in Release 2026.13

    Release 2026.13 delivers multiple meaningful enhancements to webhook integration security and handover experie...

    Product

    Conversation Analyzer: Automated Quality Evaluation for Enterprise AI Agents

    Every conversation your AI Agent handles is a source of insight. What topics are customers bringing that you h...

    Product

    Extended MCP Security, Conversation Analyzer, and More with Release 2026.12

    NiCE Cognigy's release 2026.12 strengthens security for the MCP Server Endpoint with OAuth 2.0 support and int...

    Product

    One-Click LLM Update and More with Release 2026.11

    With this release, you can seamlessly switch between models from the same LLM provider without recreating the ...

    Product

    Now On-Demand: NiCE Cognigy Tech Update - Spring 2026

    Watch the Spring 2026 NiCE CognigyTechUpdate, a hands-on technical walkthrough of the latest NiCE Cognigy capa...

    Product

    New LLM Support, Enhanced Automation Visibility for CXone Copilot and More with Release 2026.10

    Release 2026.10 of Cognigy expands your LLM options with new model support for AWS Bedrock and OpenAI. In addi...

    Product

    Added Support for Google Gemini 3 Series and More with Release 2026.9

    Release 2026.9 of Cognigy expands your LLM options with native support for the Gemini 3 model family, giving y...

    Product

    NiCE Knowledge Hub Integration and More with Release 2026.8

    Release 2026.8 ships native integration with NiCE Knowledge Hub and new improvements to the NiCE CXone handove...

    Product

    Native NiCE CXone Handover Provider and More in Cognigy.AI 2026.7

    The 2026.7 release delivers meaningful upgrades across contact center integration, AI Agent testing, and model...

    Product

    New Native LLM Options Across Providers and More with Cognigy.AI 2026.6

    Alongside the introduction of Click To Call, the 2026.6 release expands Cognigy’s LLM support while delivering...

    Product

    Meet Click To Call: Where Voice and Digital Experiences Converge

    Voice experiences are moving beyond the phone channel into websites and mobile apps. Meet Click To Call, a Web...

    Product

    Automated Knowledge Synchronization and More with Cognigy.AI 2026.5

    With the 2026.5 release, Knowledge Connectors evolve from a one-time ingestion mechanism into a continuously s...

    Product

    Introducing Cognigy MCP Server: Unlocking the Agent Ecosystem

    AI Agents are evolving rapidly. What began as conversational assistants is quickly becoming a network of syste...

    Product

    Enhanced AI Agent Control, New Voice Integrations, and More with Cognigy.AI 2026.4

    Cognigy.AI 2026.4 introduces improvements in AI Agent behavior control, speech-to-text support, and voice carr...