Product Updates

Your one-stop-shop for the latest Cognigy.AI product news and best practices

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Targeted Knowledge Retrieval and More with Cognigy.AI 2025.23 Release

Cognigy.AI 2025.23 introduces smarter knowledge access for AI Agents and more flexible Webchat styling with ne...

Product

Real-Time Ops Insights and More with Cognigy.AI 2025.22 Release

Cognigy.AI 2025.22 features the release of AI Ops Center alongside a range of platform-wide enhancements.

Product

Meet AI Ops Center: Real-Time Observability & Control for AI Resilience at Scale

Summary: As enterprises scale AI-powered service across channels and markets, reliability has become the new b...

Product

Scalable Knowledge Integration and More with Cognigy.AI 2025.21 Release

The 2025.21 release of Cognigy.AI brings a powerful enhancement to Knowledge AI with the introduction of Knowl...

Product

Enhanced AI Observability and Voice Media Control with Cognigy.AI 2025.20 Release

This release provides developers with deeper observability into LLM requests and AI Agent behavior, supporting...

Product

Now On-Demand: Cognigy.AI Tech Update - Q3 2025

We’re back with another round of exciting product updates! Whether you’re building hands-on or driving enterpr...

Product

Accelerated AI Agent Editor and More with Cognigy.AI 2025.19 Release

The latest Cognigy.AI release introduces a sleek new interface for managing AI Agent Jobs and Tools, significa...

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Automated Webchat Deployment and More with Cognigy.AI 2025.18 Release

This release features a more efficient, reliable, and developer-friendly approach to integrating Webchat into ...

Product

New EU-Hosted Speech Support and More with Cognigy.AI 2025.17 Release

Cognigy.AI 2025.17 delivers meaningful updates for voice and agentic experiences, including new options for sp...

Product

Improved LLM Ops Visibility and More with Cognigy.AI 2025.16 Release

Cognigy.AI 2025.16 delivers targeted enhancements across LLM orchestration, Live Agent routing, Salesforce MIA...

Product

Enhanced Usability and More with Cognigy.AI 2025.15 Release

This release includes several enhancements to GenAI settings and Cognigy Webchat experiences.

Product

Expedited Webchat Styling, LLM Latency Insights, and More with Cognigy.AI 2025.14 Release

The 2025.14 release of Cognigy.AI brings targeted improvements that streamline Webchat styling, enhance observ...

Product

Advanced Prompt Engineering, Usability Enhancements, and More with Cognigy.AI 2025.13 Release

The latest release of Cognigy.AI introduces the new LLM Prompt and Load AI Agent Nodes for developers and ente...

Product

Now On-Demand: Cognigy.AI Tech Update - Q2 2025

Join us for the latest Cognigy.AI Tech Update, your one-stop briefing on everything new, improved, and future-...