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    Multi-Contact Center Handover, Universal LLM Connector, and More with Cognigy.AI v4.97

    From organizational-level LLM management and advanced BYOLLM support to more enterprise flexibility in handove...

    Product

    Improved Voice Settings for AI Agents and More with Cognigy.AI v4.96

    The latest Cognigy.AI v4.96 release introduces new voice customization capabilities, allowing you to define an...

    Product

    Expanded Job Market and More with Cognigy.AI v4.95

    The latest release extends the Job Market offering with a new ready-made Health Insurance AI Agent, available ...

    Product

    Enhanced Usability and More with Cognigy.AI v4.94

    Cognigy.AI v4.94 introduces multiple product usability improvements across the board.

    Product

    Native Integration with Amazon Titan Embeddings and More with Cognigy.AI v4.93

    With this release, you can now leverage Amazon Titan Embeddings LLM for Knowledge AI in just a few simple step...

    Product

    Quantifying AI Success: Introducing Cognigy Goals

    As companies increasingly adopt AI to enhance customer experiences, one critical question arises: How can you ...

    Product

    Native Google Gemini & Amazon Nova Support for Agentic AI and More with Cognigy.AI v4.92

    Happy New Year! Cognigy.AI’s first release of 2025 delivers significant upgrades, exemplifying our LLM-agnosti...

    Product

    Cognigy Agentic AI: 7 Standout Capabilities for CX Automation

    Agentic AI introduces the latest breakthrough in artificial intelligence with a new generation of autonomous A...

    Product

    Exciting Updates to Agentic AI and More with Cognigy.AI v4.91

    The release of Cognigy.AI v4.91 marks a significant milestone with the public availability of Agentic AI. This...

    Product

    Now On-Demand: Cognigy.AI Tech Update Q4 2024

    AI is evolving rapidly, and staying ahead with the latest tools and features can feel like a challenge. That’s...

    Product

    Seamless Operation with LLM Fallback and More in Cognigy.AI v4.90

    Cognigy.AI v4.90 introduces LLM Fallback to help you optimize service continuity when leveraging Generative AI...

    Product

    Upgraded Admin Center and More with Cognigy.AI v4.89

    Cognigy.AI v4.89 enhances the Admin Center by converging the Dashboard, Access Control, and Audit Events funct...

    Product

    Extended Help Center Resources, Usability Improvements, and More with Cognigy.AI v4.88

    Cognigy.AI v4.88 introduced product usability enhancements across the board. Additionally, the Cognigy Help Ce...

    Product

    Introducing Agentic AI: Autonomous, Goal-Driven AI Workforce for Enterprise Contact Centers

    Cognigy Agentic AI represents a paradigm shift in how enterprises can use AI for customer service automation. ...