MULTIMODAL CX

Resolve more in one conversation, with voice, text and touch.

NiCE Cognigy xApps are mobile-first micro web apps that bring text, multimedia and voice together in one service experience.

Reimagine customer interactions with multimodal journeys

Add interactive micro web apps to any conversation. xApps combine text, graphics, touch and voice in one experience, on the customer's preferred channel.

Channel interconnection

Customers move between channels without losing the conversation context.

Fully customizable

Tailor xApps to your services and style for a consistent brand experience, with full white labeling.

OS-agnostic

xApps run in any modern browser on any OS, with nothing for customers to install.

Built into Cognigy.AI

xApps are built into the Cognigy.AI low-code environment, so your team can build and launch web apps without waiting on IT.

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One journey across every channel

xApps connect siloed channels and take the effort out of service for customers.

Secure authentication

Verify and authenticate customers across voice and digital channels without exposing their sensitive data.

Secure username and password authentication with web forms

Biometric authentication with Touch ID and Face ID

Resolve faster

Turn conversations into conversions: customers complete bookings, make payments or sign documents in one connected interaction.

Combining modalities speeds up resolution and makes service easier for customers.

Use the phone's own capabilities

Use the camera, GPS, mobile wallets and more to make service faster and easier.

Location sharing, photo upload and code scanning all happen inside the conversation.

Let customers lead

Customers take charge of their journey on their own terms. Embed xApps in an AI agent workflow, or offer them as standalone web apps customers open directly.

Better live support

Give human agents an extra channel that simplifies the journey and removes friction.

xApps input lands in the agent desktop and case management workflows, cutting manual post-call work.

ANALYST RECOGNITION

Named a Leader in the Forrester Wave™ 2026.

Conversational AI Platforms for Customer Service

Ranked highest in the Strategy category, with above-average customer feedback and the highest possible scores across 10 current offering and strategy criteria.

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Named a Leader in the Forrester Wave™ 2026.

Make every channel do more.

See how xApps resolve more in a single conversation.