Pre-trained intents, flows and entities to speed up design and deployment.
Prebuilt lexicons with the most used terms, for consumer goods, electronic devices, media and more.
Automate and personalize common customer service processes like search, product recommendations, orders, exchanges, returns and more.
With over 25k concurrent sessions and easy scaling, you'll deliver excellent customer service even during unexpected spikes in traffic.
25+ voice and digital channels out-of-the-box from iMessage to WhatsApp and Twitter so customers get help where it's most convenient for them.
Support for over 100 languages and bidirectional translation so your agents can speak any language on-demand.
Customers can switch between channels like voice and messaging, within a single seamless experience whether at home or on the go.
Intelligent Conversational AI-powered virtual agents help both customers and agents.
GoVets, a large e-commerce platform, faced significant challenges managing the escalating volume of customer service inquiries, which strained their staff and disrupted their operations. They sought an scalable solution that could seamlessly integrate with their existing technology stack, particularly with Zendesk.
GoVets opted for Cognigy.AI to use virtual agents to handle initial customer requests, only handing customers over to live agents if needed.
This yielded immediate results, reducing requests handled by live agents by 50% in the first year. The 60% year-over-year decrease in chat and call volume for live agents lead to increased employee satisfaction and reduced staff turnover by 50%. Agents now have more time to manage Zendesk ticket queues, handle complex issues, and engage with high-value customers, improving overall operational efficiency.
Decrease in Agent Turnover
Change The Way You Engage
Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service solutions.
Engage your customers in natural, empathetic dialogues with our market-leading NLU technology, enhanced by Large Language Models (LLMs).
Our Contact Profiles and native LLM capabilities let you personalize bot output on the fly to match the conversation history and customer sentiment. Learn more
Enable rich, interactive dialogues that accurately capture customer input by combining phone, web, and app channels in real-time.