Don't Start from Scratch.
Start with Cognigy.

Cognigy named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for the Second Year in a Row! Access a complimentary copy.
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Dive into our global ecosystem of leading business and technology partners
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Deliver premium service experiences for every shopper on any channel and in any language.
Deliver premium service experiences for every shopper on any channel and in any language.
Pre-trained intents, flows and entities to speed up design and deployment.
Prebuilt lexicons with the most used terms, for consumer goods, electronic devices, media and more.
Automate and personalize common customer service processes like search, product recommendations, orders, exchanges, returns and more.
With over 25k concurrent sessions and easy scaling, you'll deliver excellent customer service even during unexpected spikes in traffic.
25+ voice and digital channels out-of-the-box from iMessage to WhatsApp and Twitter so customers get help where it's most convenient for them.
Support for over 100 languages and bidirectional translation so your agents can speak any language on-demand.
Customers can switch between channels like voice and messaging, within a single seamless experience whether at home or on the go.
Intelligent Conversational AI-powered virtual agents help both customers and agents.
GoVets, a large e-commerce platform, faced significant challenges managing the escalating volume of customer service inquiries, which strained their staff and disrupted their operations. They sought an scalable solution that could seamlessly integrate with their existing technology stack, particularly with Zendesk.
GoVets opted for Cognigy.AI to use virtual agents to handle initial customer requests, only handing customers over to live agents if needed.
This yielded immediate results, reducing requests handled by live agents by 50% in the first year. The 60% year-over-year decrease in chat and call volume for live agents lead to increased employee satisfaction and reduced staff turnover by 50%. Agents now have more time to manage Zendesk ticket queues, handle complex issues, and engage with high-value customers, improving overall operational efficiency.
Customers Served
Automation Rate
Decrease in Agent Turnover
Change The Way You Engage
with Cognigy
Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service solutions.
Engage your customers in natural, empathetic dialogues with our market-leading NLU technology, enhanced by Large Language Models (LLMs).
Our Contact Profiles and native LLM capabilities let you personalize bot output on the fly to match the conversation history and customer sentiment. Learn more
Enable rich, interactive dialogues that accurately capture customer input by combining phone, web, and app channels in real-time.
Discover how Conversational AI will streamlines your operations, boost agent productivity, and enhance customer experience.