AI Agents for Retail & Ecommerce

Boost Sales & Satisfaction with AI Agents

Deliver premium service experiences for every shopper on any channel and in any language.

SEE A DEMO

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Boost efficiency and customer satisfaction with personalized, instant support that reduces operational costs and drives sales through interactive shopping experiences.

Don't Start from Scratch.

Start with Cognigy.

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Preloaded with Industry Data

 

AI Agents pre-trained with intents, flows and entities to speed up design and deployment. 

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Pretrained on Ecommerce Terms

 

Prebuilt lexicons with the most used terms, for consumer goods, electronic devices, media and more. 

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Automated, Personalized Experiences

 

Automate and personalize common customer service processes like search, product recommendations, orders, exchanges, returns and more.

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See AI Agents in Action

Discover how AI Agents can instantly respond to and support customers and transition to proactively assisting human agents after a warm handover. 

Change The Way You Engage

Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service solutions.

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Human-Like Conversations

Fully understands customer intents, context, and sentiment to provide tailored service around their exact needs.

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Multilingual Proficiency

Fluent in over 100 languages to help customers in their native language.

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24/7 omnichannel availability

On-call round the clock to offer support when it matters the most - on the channel of customers’ choice (phone and messaging).

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Turnkey Self-Service for Shoppers

Intelligent Conversational AI-powered virtual agents help both customers and agents.

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Order Tracking

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Exchanges & Refunds

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Recommendations

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Delivery Options

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Product Search

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Rengage Abandoned Carts

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Promotions

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Notifications

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In-store Assistance

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And more...

GoVets: >50% Decrease in Agent Turnover

GoVets, a large e-commerce platform, faced significant challenges managing the escalating volume of customer service inquiries, which strained their staff and disrupted their operations. They sought an scalable solution that could seamlessly integrate with their existing technology stack, particularly with Zendesk.

GoVets opted for Cognigy.AI to use virtual agents to handle initial customer requests, only handing customers over to live agents if needed.

This  yielded immediate results, reducing requests handled by live agents by 50% in the first year. The 60% year-over-year decrease in chat and call volume for live agents lead to increased employee satisfaction and reduced staff turnover by 50%. Agents now have more time to manage Zendesk ticket queues, handle complex issues, and engage with high-value customers, improving overall operational efficiency.

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GoVets: The Impact of Conversational AI

250,000

Customers Served

60%

Automation Rate

50%

Decrease in Agent Turnover

Scale Great Shopping Experiences

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Effortlessly Handle High Volume

With over 25k concurrent sessions and easy scaling, you'll deliver excellent customer service even during unexpected spikes in traffic.

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Be Where your Customers Are

25+ voice and digital channels out-of-the-box from iMessage to WhatsApp and Twitter so customers get help where it's most convenient for them. 

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Let Customers Mix & Match Channels

Customers can switch between channels like voice and messaging, within a single seamless experience whether at home or on the go. 

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“The voice and chatbots become part of end-to-end business processes through integration with our existing systems. Customers can use the bots to resolve many issues independently. This gives our contact centers more time for individual topics."

-Catarina Steinert, Director of Customer Service

98% of customers are willing to recommend Cognigy. 

Hear what they have to say

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Gartner Customer Choice Recognition

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Cognigy is recognized with Customers’ Choice Distinction in Gartner® Voice of the Customer for Enterprise Conversational AI Platforms

Trusted by 1,000+ brands worldwide

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Shape the future of customer service, today

The choice is yours