Boost Sales & Satisfaction with AI Agents

AI Agents for Retail & E-commerce

Transform your customer experience with Conversational AI in Retail and e-commerce. Agentic AI Agents provide personalized, 24/7 support that drives sales, boosts customer satisfaction and streamlines operations. 

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Case Study: Mister Spex

88%

Return Label Requests fully automated

70%

Caller Verification Rate

30

Seconds Saved per Call

96%

Correct Intelligent Routing 
(IVR previously 68%)

Turnkey Self-Service for Shoppers

Intelligent Agentic AI Agents help both customers and agents.

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Order Tracking

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Exchanges & Refunds

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Recommendations

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Delivery Options

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Product Search

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Rengage Abandoned Carts

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Promotions

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Notifications

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In-store Assistance

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And more...

See AI Agents at work in Lidl

Discover how AI Agents act as in-ear voice assistants for Lidl employees. By using voice commands, they can quickly access information such as product details or stock levels and perform tasks like opening or closing cash registers. 

Learn More.

Awareness and Consideration

Harness AI along the entire Customer Journey

  • From FAQs to Transactions: Help customers make informed decisions quickly and capture demand for further nurturing.

  • Discount and Deal Promotions: Increase order values with personalized promotions based on customer preferences.

  • Interactive Advertising: Boost engagement by allowing customers to ask questions within ads in real time.
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Ensure a smooth shopping season with Agentic AI

Effortlessly Handle High Volumes

  • >20,000 concurrent sessions:  Ensure customer service remains available, effective and efficient, even during major events.

  • >10,000 interactions per minute: Whether Christmas, Black Friday or other unexpected events, customers receive immediate support not multi-hour hold times.

  • AI Agents you can scale: Stop trying to scale service manually with minimally trained short-term hires. AI Agents work around the clock to handle requests on every channel so your veteran agents can focus on the high value issues. 
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Retention and Advocacy

Foster Loyalty with Proactive Engagement 

  • Post-Sales Support: Foresee customer needs and offer proactive support to resolve issues before they happen.

  • Loyalty Programs: Keep customers engaged by informing them about reward status and how to benefit from their perks.

  • Encouraging Reviews: Make it easy and convenient to share positive experiences and attract new customers through trusted word of mouth.
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Mister Spex:

Mister Spex, Europe's leading e-commerce retailer for eyewear serves over 7 million customers across 10 countries. Despite their best forecasting efforts, unpredictable inquiry spikes coupled with agent shortages remained a challenge. They realized the only reliable and sustainable way of handling their customer service challenges was adding AI Agents to their workforce.

Mister Spex began with a narrow use case, focused on a high-volume but low-complexity issue that can easily overwhelm contact centers: Where is My Order (WISMO) calls. 

They deployed a voice AI Agent to do identify the caller's intent, perform ID&V and either route the customer to a human agent or to a self-service process. 

Within the first three months, the results were undeniable. 

Read the full story.

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eBook: AI Agents for e-commerce & Retail

Explore how AI Agents are transforming customer service and delivering innovative solutions in e-commerce and retail now with our latest eBook. 

 

AI Agents for Retail  E-commerce

Retail ebook
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Loved by Customers

Hear what they have to say

5.0

Reviewer Function:

Research and Development

Company Size:

30B + USD

Industry:

Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

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5.0

Reviewer Function:

Software Development

Company Size:

<50M USD

Industry:

Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

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5.0

Reviewer Function:

Product Management

Company Size:

1B - 3B USD

Industry:

Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

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5.0

Reviewer Function:

Data and Analytics

Company Size:

30B + USD

Industry:

Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

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5.0

Reviewer Function:

Customer Service and Support

Company Size:

500M - 1B USD

Industry:

Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

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5.0

Reviewer Function:

Data and Analytics

Company Size:

1B - 3B USD

Industry:

Transportation

Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

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The GARTNER PEER INSIGHTS Logo and GARTNER PEER INSIGHTS are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. 

Frequently Asked Questions

What is an AI Agent?

Agentic AI Agents are human-like virtual agents based on Conversational AI and Generative AI designed to automate customer service interactions across chat and voice channels. AI Agents deliver instant, personalized support in over 100 languages and integrate seamlessly with enterprise systems. They are equipped with industry-specific skills, emotional intelligence, and the ability to understand and use a company’s service knowledge and processes. Additionally, AI Agents work alongside human agents, providing real-time assistance, knowledge lookups, next best actions, sentiment analysis, and more.

Can chatbots be used for E-commerce?

Chatbots and next-generation AI Agents are highly effective for e-commerce and can enhance both the shopping experience and operational efficiency. Powered by Conversational AI platforms for e-commerce, these intelligent Agents can handle customer inquiries 24/7, offering personalized product recommendations, order tracking, and real-time assistance. They streamline processes like answering FAQs, managing returns, and even upselling or cross-selling products based on customer preferences.

Chatbots also provide a seamless shopping journey across channels, integrating with websites, apps, and messaging platforms. By using data-driven insights, they can create a tailored experience that boosts customer satisfaction and loyalty. Additionally, chatbots reduce the workload for human agents, allowing businesses to scale support without increasing costs. For companies looking to enhance their digital storefront, chatbots are an invaluable tool in improving customer engagement and driving sales.

What is conversational AI in e-commerce?

Conversational AI in e-commerce refers to the use of advanced technologies like natural language processing (NLP) and Generative AI to enable automated, human-like interactions with customers. This technology powers tools like Agentic AI Agents and voice assistants, allowing them to understand, process, and respond to customer inquiries in real time.

In e-commerce, conversational AI enhances the shopping experience by providing personalized product recommendations, answering questions, assisting with checkout, and managing post-purchase support like order tracking and returns. It works across multiple channels, including websites, mobile apps, and messaging platforms, ensuring a seamless customer journey. By streamlining communication and reducing response times, conversational AI helps businesses improve customer satisfaction, increase sales, and scale support operations efficiently.

How can conversational AI be used in e-commerce?

Conversational AI can be used in e-commerce to enhance customer experiences, streamline operations, and drive sales. It powers chatbots and virtual assistants that can engage customers across websites, mobile apps, and messaging platforms, providing 24/7 support and real-time assistance.

With Conversational AI, businesses can automate tasks like answering FAQs, recommending products, managing order inquiries, and facilitating smooth checkouts. It can also handle complex processes like returns, refunds, and subscription management, reducing the workload for human agents. By analyzing customer data, conversational AI offers personalized recommendations and tailored shopping experiences that boost customer satisfaction and encourage repeat purchases.

Additionally, it supports multilingual communication and omnichannel engagement, ensuring consistent interactions across platforms. This makes conversational AI an invaluable tool for improving efficiency and delivering a seamless, customer-centric e-commerce experience.

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Shape the future of customer service, today

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