Conversational AI & Automation for Retail & Ecommerce

Boost Sales & Satisfaction with Conversational AI

Deliver premium service experiences for every shopper on any channel and in any language.

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Boost efficiency and customer satisfaction with personalized, instant support that reduces operational costs and drives sales through interactive shopping experiences.

Don't Start from Scratch.

Start with Cognigy.

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Preloaded with Industry Data

Pre-trained intents, flows and entities to speed up design and deployment. 

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Pretrained on Ecommerce Terms

Prebuilt lexicons with the most used terms, for consumer goods, electronic devices, media and more. 

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Automated, Personalized Experiences

Automate and personalize common customer service processes like search, product recommendations, orders, exchanges, returns and more.

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Scale Great Shopping Experiences

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Effortlessly Handle High Volume

With over 25k concurrent sessions and easy scaling, you'll deliver excellent customer service even during unexpected spikes in traffic.

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Be Where your Customers Are

25+ voice and digital channels out-of-the-box from iMessage to WhatsApp and Twitter so customers get help where it's most convenient for them. 

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Scale Globally

Support for over 100 languages and bidirectional translation so your agents can speak any language on-demand.

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Let Customers Mix & Match Channels

Customers can switch between channels like voice and messaging, within a single seamless experience whether at home or on the go. 

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Turnkey Self-Service for Shoppers

Intelligent Conversational AI-powered virtual agents help both customers and agents.

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Order Tracking

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Exchanges & Refunds

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Recommendations

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Delivery Options

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Product Search

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Rengage Abandoned Carts

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Promotions

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Notifications

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In-store Assistance

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And more...

GoVets: >50% Decrease in Agent Turnover

GoVets, a large e-commerce platform, faced significant challenges managing the escalating volume of customer service inquiries, which strained their staff and disrupted their operations. They sought an scalable solution that could seamlessly integrate with their existing technology stack, particularly with Zendesk.

GoVets opted for Cognigy.AI to use virtual agents to handle initial customer requests, only handing customers over to live agents if needed.

This  yielded immediate results, reducing requests handled by live agents by 50% in the first year. The 60% year-over-year decrease in chat and call volume for live agents lead to increased employee satisfaction and reduced staff turnover by 50%. Agents now have more time to manage Zendesk ticket queues, handle complex issues, and engage with high-value customers, improving overall operational efficiency.

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GoVets: The Impact of Conversational AI

250,000

Customers Served

60%

Automation Rate

50%

Decrease in Agent Turnover

Change The Way You Engage

with Cognigy

Enjoy the best of both worlds: the control, integrations, and reliability of Conversational AI combined with the unmatched flexibility of Generative AI to deliver remarkable self-service solutions.

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Human-Like Conversations

Engage your customers in natural, empathetic dialogues with our market-leading NLU technology, enhanced by Large Language Models (LLMs).

 

Personalized Interactions

Our Contact Profiles and native LLM capabilities let you personalize bot output on the fly to match the conversation history and customer sentiment. Learn more

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Multimodal Experiences

Enable rich, interactive dialogues that accurately capture customer input by combining phone, web, and app channels in real-time.

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Data-Driven Optimization

Uncover conversational insights as holistic or granular as you need with a built-in suite of KPI dashboards and drill-down step, message, and transcript analytics.

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“The voice and chatbots become part of end-to-end business processes through integration with our existing systems. Customers can use the bots to resolve many issues independently. This gives our contact centers more time for individual topics."

-Catarina Steinert, Director of Customer Service

Choose the Market Leader

2022 & 2023 Gartner Magic Quadrant Leader
for Enterprise Conversational AI

Ranked #1 in 5/5 Categories for 2023
Gartner® Critical Capabilities for Enterprise Conversational AI

Access the Report

 

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Cognigy Ranked 1st in Gartner Critical Capabilities

Trusted by 1,000+ brands worldwide

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Reimagine Your Customer Service!

Discover how Conversational AI will streamlines your operations, boost agent productivity, and enhance customer experience.