Agent assist-Hero (3)

AI that wins your customers’ hearts and frees your agents’ minds.

Give your agents the confidence they need to sort out customer requests accurately in record time.

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Agent assist-Hero (3)

Trusted by more than 400 brands worldwide 

cueling
bosch-logo
BioNTech logo
Daimler-Jul-31-2020-01-19-40-98-PM
Mobily 1
lufthansa
lexoffice
henkel-Jul-31-2020-01-19-41-63-PM
arag
TUEV-Rheinland
salzburg

Push your contact center’s productivity to the next level

Improve your customer experience and at the same time make your agents feel known and valued

of consumers say that a representative’s knowledge is key – American Express

of customers expect agents to have insights into their previous engagements - Microsoft

of customers prioritize “first contact resolutions” as a medium to highly important attribute in interactions with contact centers - Deloitte

Agent assist-Provide support to the supporters

Provide support to the supporters

Build virtual assistants for your agents so they can respond to customers quickly and more accurately. By enabling AI-powered coaching through internal virtual agents in real-time, your agents can focus on resolving complex customer requests with confidence.

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Master the art of conversations at speed

Provide your agents with live customer insights and recommendations without lifting a finger. From gathering information to providing suggestions and next best actions, let the AI perform all the little things to transform basic support into world-class transactional conversations.

Give your agents all the right tools in one place

Ensure consistent responses and faster ticket resolution by reducing the amount of time your agents spend in various internal systems. Cognigy.AI combines information from different channels into one to increase productivity.

Agent assist-Keep agents minds around customers

Keep agents’ minds around customers’ needs

Minimize repetitive work and reduce the stress level for your agents with AI on the frontline. Automate common requests and free your agents from time-consuming manual transcriptions, phone summaries, and much more.

“The Best Enterprise Level Conversational AI”

Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more

Director Of Engineering in the Industry

“Amazing Product and really cool company!”

Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more

Customer Experience Expert in the Energy and Utilities Industry

“The perfect solution for large enterprises”

It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more

Chief Technology Scout in the Services Industry

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Agent Assist is just the beginning

Unlock the full potential with Cognigy.AI, the 360° Customer Service Automation platform