Improve your customer experience and at the same time make your agents feel known and valued
Provide your agents with live customer insights and recommendations without lifting a finger. From gathering information to providing suggestions and next best actions, let the AI perform all the little things to transform basic support into world-class transactional conversations.
Ensure consistent responses and faster ticket resolution by reducing the amount of time your agents spend in various internal systems. Cognigy.AI combines information from different channels into one to increase productivity.
Minimize repetitive work and reduce the stress level for your agents with AI on the frontline. Automate common requests and free your agents from time-consuming manual transcriptions, phone summaries, and much more.
Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more
Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more
It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more