Cognigy named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for the Second Year in a Row! Access a complimentary copy.
Transform contact center experiences and exceed customer expectations with fully pre-trained AI Agents.
Virtual Agents
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
AI Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Our Partners
Dive into our global ecosystem of leading business and technology partners
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreNuuday Selects Cognigy to Revolutionize its Customer Service with AI Agents
Learn moreCognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner® Voice of the Customer Report
Learn moreCognigy Named on Sifted's B2B SaaS Rising 100 List: Excelling in the European B2B SaaS Landscape
Learn moreTransform contact center experiences and exceed customer expectations with fully pre-trained AI Agents.
Virtual Agents
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
AI Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Our Partners
Dive into our global ecosystem of leading business and technology partners
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreNuuday Selects Cognigy to Revolutionize its Customer Service with AI Agents
Learn moreCognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner® Voice of the Customer Report
Learn moreCognigy Named on Sifted's B2B SaaS Rising 100 List: Excelling in the European B2B SaaS Landscape
Learn morePowered by advanced machine learning and neural machine translation technology, Cognigy’s market-leading AI engine offers outstanding recognition accuracy in any language, with minimum training required. [Source]
Leverage our unique inbuilt Large Language Model capabilities to generate responses that are context-sensitive, realistic, and empathetic – just like a human-to-human dialogue.
of intents understood*
*based on anonymized customer data
supported languages
prebuilt lexicon entities
Built on deep learning technology and augmented with Large Language Models (LLM), Cognigy NLU delivers superior Intent Mapping, Entity Recognition, and Contextual Mapping.
Gracefully handle every customer request and navigate non-linear dialogues with dynamic context switching.
Built-in Contexts and Profiles let you gather conversation and user information from past interactions to deliver personalized, relevant dialogues.
Deliver empathy through natural responses that resonate with the conversation context. Use our Slot Fillers to detect over-answering and avoid redundant steps.
Handle fuzzy requests or misspellings naturally and improve future intent recognition with automatic reconfirmations.
Prebuilt System Slots, enhanced with Generative AI, accurately capture different input formats on dates, numbers, duration, and more for advanced entity extraction.
Empower business and development teams alike to build and manage reliable intent models at scale.
Achieve the shortest time-to-market with a rich set of turnkey NLU resources and tools to develop your AI models rapidly.
Your AI Agents are only as smart as you train them to be. Cognigy provides best-of-market tools to help you optimize NLU accuracy with less training effort - no data science degree needed.
Expand into new markets fast without expensive manual translation and staffing issues. Leverage our turnkey support for 100+ languages to rapidly deploy a multilingual AI workforce while empowering human agents with linguistic superpowers.
Cognigy NLU not only provides best-of-breed deep learning and language understanding capabilities but also gives you complete flexibility and control over your AI pipeline.
“Cognigy.AI is by far the best solution on the market for a multinational enterprise like we are.”
Principle Product Owner
Robert Bosch LLC
“The language understanding and the training ability of the AI are excellent.”
Digital Manager Chatbot & Social Intranet
Salzburg AG
“We were impressed with the combination of Intents and NLU to understand which product and information the user was seeking.”
Director of Technical Support Operations
Kofax