Cognigy Named a Leader in January 2022 Gartner® Magic Quadrant ™ for Enterprise Conversational AI Platforms! Download the report
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
Join our mission to make Conversational AI more accessible
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Help us achieve our vision with your talents and skills
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Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Built on advanced machine learning, deep contextual understanding, and neural machine translation, our market-leading AI engine delivers the highest recognition accuracy – in any language and with minimum training effort.
Capitalize on deep learning capabilities that outweigh even Big Tech players. [Source]
of intents understood*
*based on anonymized customer data
supported languages
prebuilt lexicon entities
Seamlessly handle non-linear dialogues with dynamic context switching. Our powerful Intent Mapping models precisely detect single or multiple topics in one response using machine learning, rule-based logic, or a hybrid model.
Empower business and development teams alike to build and manage reliable intent models at scale.
Jumpstart AI training even with a limited number of data samples. Leverage Cognigy.AI's Solution Accelerators to expedite rollout with a prebuilt suite of carefully curated and field-tested NLU models.
500+ out-of-the-box user intents
~20,000 pre-made lexicon entities
100+ conversation flow templates
Your virtual agents are only as smart as you train them to be. Cognigy provides best-of-market tools to help you optimize NLU accuracy with less training effort - no data science degree needed.
Expand into new markets fast without expensive manual translation and staffing issues. Cognigy NLU's turnkey support for 100+ languages helps you rapidly deploy a multilingual digital workforce while empowering human agents with linguistic superpowers.
Cognigy NLU not only provides best-of-breed deep learning and language understanding capabilities but also gives you complete flexibility and control over your AI pipeline.
“Cognigy.AI is by far the best solution on the market for a multinational enterprise like we are.”
Principle Product Owner
Robert Bosch LLC
“The language understanding and the training ability of the AI are excellent.”
Digital Manager Chatbot & Social Intranet
Salzburg AG
“We were impressed with the combination of Intents and NLU to understand which product and information the user was seeking.”
Director of Technical Support Operations
Kofax