Powered by advanced machine learning and neural machine translation technology, Cognigy’s market-leading AI engine offers outstanding recognition accuracy in any language, with minimum training required. [Source]
Leverage our unique inbuilt Large Language Model capabilities to generate responses that are context-sensitive, realistic, and empathetic – just like a human-to-human dialogue.
of intents understood*
*based on anonymized customer data
prebuilt lexicon entities
Built on deep learning technology and augmented with Large Language Models (LLM), Cognigy NLU delivers superior Intent Mapping, Entity Recognition, and Contextual Mapping.
Gracefully handle every customer request and navigate non-linear dialogues with dynamic context switching.
Built-in Contexts and Profiles let you gather conversation and user information from past interactions to deliver personalized, relevant dialogues.
Deliver empathy through natural responses that resonate with the conversation context. Use our Slot Fillers to detect over-answering and avoid redundant steps.
Handle fuzzy requests or misspellings naturally and improve future intent recognition with automatic reconfirmations.
Prebuilt System Slots, enhanced with Generative AI, accurately capture different input formats on dates, numbers, duration, and more for advanced entity extraction.
Empower business and development teams alike to build and manage reliable intent models at scale.
Achieve the shortest time-to-market with a rich set of turnkey NLU resources and tools to develop your AI models rapidly.
Your AI Agents are only as smart as you train them to be. Cognigy provides best-of-market tools to help you optimize NLU accuracy with less training effort - no data science degree needed.
Expand into new markets fast without expensive manual translation and staffing issues. Leverage our turnkey support for 100+ languages to rapidly deploy a multilingual AI workforce while empowering human agents with linguistic superpowers.
Cognigy NLU not only provides best-of-breed deep learning and language understanding capabilities but also gives you complete flexibility and control over your AI pipeline.
“Cognigy.AI is by far the best solution on the market for a multinational enterprise like we are.”
“The language understanding and the training ability of the AI are excellent.”
“We were impressed with the combination of Intents and NLU to understand which product and information the user was seeking.”