Transform customer engagement with fully pre-trained AI Agents
Explore Enterprise AI Agents
AI Agent Manager
Visual AI Agent creation and orchestration engine
Agentic AI
Autonomous, goal-oriented AI Workforce powered by LLMs
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
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Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Blueprint for an AI-First Contact Center
Download noweBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowAbout Us
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Nexus
The Most Anticipated Contact Center AI Summit
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreAI Agent Manager
Visual AI Agent creation and orchestration engine
Agentic AI
Autonomous, goal-oriented AI Workforce powered by LLMs
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Blueprint for an AI-First Contact Center
Download noweBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Nexus
The Most Anticipated Contact Center AI Summit
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreExperience unmatched language understanding with our advanced machine learning and neural machine translation AI engine - minimal training required for maximum performance. [Source]
Leverage our unique hybrid AI capabilities to design context-sensitive, humanlike, and empathetic conversations that will astound your customers.
successful intent recognition
supported languages
prebuilt NLU resources
Harness superior intent recognition, entity extraction, and contextual mapping, powered by best-in-class Conversational and Generative AI.
Combine the structured and outcome-specific nature of Cognigy NLU with the deep language understanding of LLMs to bring human-level automated conversations to life while maintaining control, compliance, and security.
Gather user information from past interactions with built-in Contexts and Profiles to deliver personalized, targeted dialogues.
Grasp and respond to customer sentiment every step of the way. Dynamically generate natural, context-sensitive responses.
Handle fuzzy requests or misspellings naturally and improve future intent recognition with automatic reconfirmations.
Capture input variants with prebuilt System Slots for advanced entity recognition. Detect over-answering and bypass redundant steps using Slot Fillers.
Empower business and development teams alike to build and manage reliable intent models at scale.
Enhance your AI agents' intelligence with Cognigy’s top-tier tools to boost NLU accuracy efficiently.
Expand into new markets fast with a multilingual AI workforce and empower human agents to speak any language.
Maintain full control over your NLU pipeline and enrich AI Agents with advanced cognitive services
“Cognigy.AI is by far the best solution on the market for a multinational enterprise like we are.”
Principle Product Owner
Robert Bosch LLC
“The language understanding and the training ability of the AI are excellent.”
Digital Manager Chatbot & Social Intranet
Salzburg AG
“We were impressed with the combination of Intents and NLU to understand which product and information the user was seeking.”
Director of Technical Support Operations
Kofax