COGNIGY NLU

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Cutting-edge Natural Language Understanding for human-like, memorable service experiences

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Cognigy NLU is the brain of Cognigy.AI to enable human-centered, sophisticated conversations that capture your customer needs while creating deeper, more personal connections

Get Customer Requests Right – Every Time

Built on advanced machine learning, deep contextual understanding, and neural machine translation, our market-leading AI engine delivers the highest recognition accuracy – in any language and with minimum training effort.

Capitalize on deep learning capabilities that outweigh even Big Tech players. [Source]

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>99%

of intents understood*

*based on anonymized customer data

100+

supported languages

20,000+

prebuilt lexicon entities

Design Intelligent Conversations – Effortlessly

Deliver Accurate, Efficient, and Human-Like Responses

Seamlessly handle non-linear dialogues with dynamic context switching. Our powerful Intent Mapping models precisely detect single or multiple topics in one response using machine learning, rule-based logic, or a hybrid model. 

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Understand the Context

Built-in Contexts and Profiles let you gather conversation and user information from past interactions to deliver personalized, relevant dialogues.

Streamline Conversations

Use Slot Fillers to dynamically detect over-answering and bypass unnecessary steps, so customers never have to repeat themselves.

Manage Disambiguation

Handle fuzzy requests or misspellings naturally and improve future intent recognition with automatic reconfirmations.

Recognize Input Variants

Prebuilt System Slots intelligently capture different input formats on dates, numbers, duration, and more for advanced entity recognition.

Train and Deploy Virtual Agents Fast

Empower business and development teams alike to build and manage reliable intent models at scale.

Few-Shot Learning and Pre-Trained NLU Models

Jumpstart AI training even with a limited number of data samples. Leverage Cognigy.AI's Solution Accelerators to expedite rollout with a prebuilt suite of carefully curated and field-tested NLU models.

  • 500+ out-of-the-box user intents

  • ~20,000 pre-made lexicon entities

  • 100+ conversation flow templates

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Predictive Intent Training and Scalable NLU Management

Your virtual agents are only as smart as you train them to be. Cognigy provides best-of-market tools to help you optimize NLU accuracy with less training effort - no data science degree needed. 

  • Intent Analyzer predicts NLU model quality and real-world performance while providing real-time, intuitive feedback to speed up AI training.
  • Intent Hierarchies let you create a meaningful structure to improve recognition accuracy and orchestrate a fast-growing set of intents at scale.
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Deploy Multilingual Services at Speed

Expand into new markets fast without expensive manual translation and staffing issues. Cognigy NLU's turnkey support for 100+ languages helps you rapidly deploy a multilingual digital workforce while empowering human agents with linguistic superpowers.

  • Automated Localization: Auto-translate existing service flows and intent models in a few simple clicks
  • Real-Time Translation: Let virtual agents switch languages on the fly with automatic language detection and in-context switching
  • Agent Augmentation: Enable both agents and customers to speak in their native language and let AI handle live translation
Cognigy NLU Multilingual
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Retain Unlimited AI Flexibility

Cognigy NLU not only provides best-of-breed deep learning and language understanding capabilities but also gives you complete flexibility and control over your AI pipeline.

  • Mix-and-match NLU engines with fully integrated connectors for DialogFlow, Watson, Lex, and more
  • Enrich CX with extended cognitive services like biometric authentication and image recognition, among others
  • Easily import and export intent models, lexicons, and other NLU resources across systems
  • Execute NLU data pre- and post-processing 
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What Our Customers Have to Say

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“Cognigy.AI is by far the best solution on the market for a multinational enterprise like we are.”

Ted Constan

Principle Product Owner
Robert Bosch LLC

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“The language understanding and the training ability of the AI are excellent.” 

Sarah Haider

Digital Manager Chatbot & Social Intranet
Salzburg AG

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“We were impressed with the combination of Intents and NLU to understand which product and information the user was seeking.”  

Mike Pilman

Director of Technical Support Operations
Kofax

Want to Learn More about Cognigy NLU?

Browse through our resources library on the world of Conversational AI
  • Benchmarking NLU Engines: A Comparison of Market Leaders

A head-to-head comparison of NLU performance from four leading Conversational AI platforms

  • Cognigy Session: Take NLU and Intent Recognition to the Next Level

An in-depth exploration of applied artificial intelligence and Cognigy NLU capabilities

  • Cognigy's Universal Language Understanding

A look into the AI black box of multilingual NLU models

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Craft Exceptional Service Experiences

Try Cognigy.AI for yourself. No strings attached