Ten thousand customers a day and over six million conversations per annum rely upon Lufthansa's virtual agents to get it right.
Maintaining service levels during the pandemic has been pivotal to Lufthansa and its customers.
Using Cognigy.AI has proven to improve the customer experience delivering Lufthansa with increased satisfaction levels and making Cognigy an integral and critical part of its customer interaction strategy.
6M+ Conversations p.a.
Significantly Lower AHT