Transform customer engagement with fully pre-trained AI Agents
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AI Agent Manager
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
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Guides, white papers, analyst reports and more
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Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
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Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreAI Agent Manager
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreContact centers generate millions of data points daily, yet businesses grapple with monitoring them from start to finish and harnessing their immense potential.
Cognigy Insights empowers you to access, visualize, and leverage this rich data source to deliver superior service experiences and business outcomes.
Stay agile and make better decisions based on the latest data across channels and service processes. Uncover customer pain points and understand their origin to level up service quality and speed up resolutions.
Our powerful dashboards visualize your most important KPIs, from response time and handle time to channel engagement and NLU performance.
Correlate service metrics with customer ratings and feedback to quickly discover and clear bottlenecks that negatively impact customer satisfaction.
Gain a deeper understanding of the customer journey by visualizing customer paths and instantly see where they get stuck or abandon.
Effortlessly review the transcripts of abandoned conversations to analyze the root causes of customer issues and optimize the experience for everyone.
By looking into overall agent performance as well as conversation content and data, supervisors can improve and tailor training as well as develop tools to help their team resolve customer queries faster.
Delve into NLU reports to explore trending customer intents, uncover new self-service opportunities and relieve agents from repetitive tasks to drive efficiency.
With detailed insights into the conversation load, peak time, containment rate, handover trends, and more, contact center managers can better forecast future volume to optimize resource planning and staff scheduling.
Apply flexible filtering and zoom in on a specific timeframe, use case, language, and channel to surface hidden patterns.
Our OData interface lets you easily integrate Cognigy Insights with the reporting and analytics tool of your choice to leverage customer service insights across your business.
Summarize your leading report KPIs in a single pane of glass
Understand customer engagement with achieved goals, ratings, escalation rate, and more
Spot what isn't working and enhance bot performance with relevant NLU metrics
Go beyond bot analytics and gain actionable insights into human-driven live support
Never miss a beat with 360° real-time and historical views of your call volume and performance
Reveal valuable customer journey trends through step-by-step visual analysis
Dive into individual conversations with privacy-aware access to the entire conversation history
Zero in on important keywords for topic analysis and find patterns in the paths that precede and follow