Network Level Integrations

Agentic AI Agents with Bandwidth AIBridge

Connect Cognigy's AI Agent platform with Bandwidth's global voice services for flexible, AI Agents, compatible with all infrastructure types.

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70%

lower AHT

50%

attrition decrease

+37%

NPS score

>3 min

ACW decrease per call

Overcome Integration Obstacles

Build a Best-In-Class Contact Center

Remove the technical barriers standing between your business and CX enhancements with Bandwidth AIBridge. Pre-built integrations with Cognigy make it easy to introduce or accelerate Agentic AI in your contact center, so your employees can focus on callers that need a human touch and deliver a better CX at scale.

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Cut Weeks off Development Time

Easily test and deploy new AI tools in hours instead of weeks, with little development.

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Build 5-star Customer Experiences

Automatically scale up or down to meet fluctuating demand, and keep your customers delighted.

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Centralize your Global Calling

Reach 65+ countries and 93% of the world’s economy with a single, radically resilient voice provider.

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Quality You Can Trust

Deliver the best agent and customer experiences with 5x redundant toll-free that’s constantly monitored.

One Ecosystem, 5-Star Conversations

Integrate Cognigy at the network level for more flexibility and freedom of choice as you build your contact center. Bandwidth AIBridge is compatible with on-prem, hybrid, and pure cloud solutions, so you can add AI into call flows, wherever you are in your migration.

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Industry Specific Agents

Pre-trained Agentic Al Agents with
industry-specific skills and common
service processes.

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LLM Orchestration

Orchestrate multiple AI vendors and models and optimize for your own latency, cost and accuracy needs. No vendor or model lock-in.

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Agent Copilot

Proactive, real-time assistance for every agent on every channel for a higher FCR and lower attrition.

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Knowledge AI

Al-powered knowledge
delivers accurate,
contextual and personalized
answers to customers the first time.
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Create, Connect, and Compose Call Flows with Pre-built Integrations and Insights at your Fingertips

Drag-and-Drop AI Agents into Platform-Agnostic Voice Calling

 

 

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STT & TTS Integration

Use pre-built integrations to Google Cloud or Amazon STT/TTS services, or bring your own provider.

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Network Management

Pull your Cognigy AI Agent into the call flow with inbound and outbound call handling via SIP trunks and WebRTC.

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Visual Call Flow Builder

Manage routine call handling and failover, integrate with conversational AI, and facilitate seamless transfers to live agents.
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Bandwidth: Voice, Messaging and Emergency for Your Enterprise

Calling plans, building integrations in-house, and vendor management can be costly and time-consuming. Streamline & simplify your enterprise communications with 10+ pre-built integrations with one enterprise-grade CPaaS.

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Streamline Migrations

Unify your hybrid stack’s voice, messaging, and emergency with a platform-agnostic communications cloud.

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Compose in Clicks

Create a consistent experience with control over routing, 10+ pre-built integrations, and a no-code visual builder.

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Innovate with AI

Refine caller and agent experiences by easily adding Cognigy AI Agents into your call routing.

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Scale Globally

Simplify vendor management with PSTN connectivity in 65+ countries.
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Give Your IVR a Human Touch

Reach out today to get started with Cognigy & Bandwidth AIBridge.

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