AI & LLMs
Agentic AI
Knowledge AI
NLU
Generative AI
Experience Orchestration
AI Agent Studio
Multimodal CX
Voice Connectivity
Insights & Analytics
Agent Augmentation
Live Chat
Agent Copilot
AI & LLMs
Agentic AI
Knowledge AI
NLU
Generative AI
Experience Orchestration
AI Agent Studio
Multimodal CX
Voice Connectivity
Insights & Analytics
Agent Augmentation
Live Chat
Agent Copilot
Connect Cognigy's AI Agent platform with Bandwidth's global voice services for flexible, AI Agents, compatible with all infrastructure types.
lower AHT
attrition decrease
NPS score
ACW decrease per call
Overcome Integration Obstacles
Build a Best-In-Class Contact Center
Remove the technical barriers standing between your business and CX enhancements with Bandwidth AIBridge. Pre-built integrations with Cognigy make it easy to introduce or accelerate Agentic AI in your contact center, so your employees can focus on callers that need a human touch and deliver a better CX at scale.
Cut Weeks off Development Time
Easily test and deploy new AI tools in hours instead of weeks, with little development.
Build 5-star Customer Experiences
Automatically scale up or down to meet fluctuating demand, and keep your customers delighted.
Centralize your Global Calling
Reach 65+ countries and 93% of the world’s economy with a single, radically resilient voice provider.
Quality You Can Trust
Deliver the best agent and customer experiences with 5x redundant toll-free that’s constantly monitored.
Integrate Cognigy at the network level for more flexibility and freedom of choice as you build your contact center. Bandwidth AIBridge is compatible with on-prem, hybrid, and pure cloud solutions, so you can add AI into call flows, wherever you are in your migration.
Pre-trained Agentic Al Agents with
industry-specific skills and common
service processes.
Orchestrate multiple AI vendors and models and optimize for your own latency, cost and accuracy needs. No vendor or model lock-in.
Proactive, real-time assistance for every agent on every channel for a higher FCR and lower attrition.
Al-powered knowledge
delivers accurate,
contextual and personalized
answers to customers the first time.
Drag-and-Drop AI Agents into Platform-Agnostic Voice Calling
Use pre-built integrations to Google Cloud or Amazon STT/TTS services, or bring your own provider.
Pull your Cognigy AI Agent into the call flow with inbound and outbound call handling via SIP trunks and WebRTC.
Manage routine call handling and failover, integrate with conversational AI, and facilitate seamless transfers to live agents.
Calling plans, building integrations in-house, and vendor management can be costly and time-consuming. Streamline & simplify your enterprise communications with 10+ pre-built integrations with one enterprise-grade CPaaS.
Unify your hybrid stack’s voice, messaging, and emergency with a platform-agnostic communications cloud.
Create a consistent experience with control over routing, 10+ pre-built integrations, and a no-code visual builder.
Refine caller and agent experiences by easily adding Cognigy AI Agents into your call routing.
Simplify vendor management with PSTN connectivity in 65+ countries.
Reach out today to get started with Cognigy & Bandwidth AIBridge.