A Conversation Series on Taking CX to the Next Level

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Drive your CX forward with insights from leading voices in the customer service industry. Start watching below!

Actionable
Strategies

Best

Practices

Customer-Centric Innovations

Conversational & Generative AI

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Key Strategies for Leadership Buy-in for 2024

Feb 1, 2024 16.5 min

Experts: Zeus Kerravala

Topics: Trends, Reshaping CX

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Season 1: Real Strategies from True Innovators
This season of CX Disruptors, we're spotlighting innovators who are transforming CX through automation and Conversational AI. Revolutionize your organization with our engaging series, featuring insights from industry leaders like E.ON, Bosch Rexroth, and more!
Season 2: The Masters CX Forecast 2024
In the Masters season find out what to look for in 2024 from the leading voices of the CX industry. Get insights from the likes of Dave Michels, Sheila McGee-Smith and so much more...
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Feb 1, 2024 16.5 Min

Key Strategies for Leadership Buy-in for 2024

Zeus Kerravala, Founder and Principal Analyst @ ZK Research


Topics: Trends, Reshaping CX

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Jan 30, 2024 17.5 Min

Decoding the Future: Data-Centric CX Strategies

Nicolas de Kouchkovsky, Principal Analysts at CaCube Consulting


Topics: Customer Service, Data Architecture

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Jan 26, 2024 24 Min

Mastering the AI Wave: Big Tech's Role, Real-World Challenges and Tactical Business Insights

Jon Arnold, Principal at J Arnold & Associates


Topics: Technical Business Insights

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Jan 24, 2024 18 Min

CX Forecasts 2024: Putting People at the Core of Contact Center Evolution

Juanita Coley, CEO & Founder of Solid Rock Consulting


Topics: Contact Center Evolution, CX

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Jan 22, 2024 14.5 Min

The Evolving Landscape of Contact Centers in 2024: Blair Pleasant's CX Forecasts

Blair Pleasant, President & Principal Analyst @ COMMfusion

Topics: Generative AI, Customer Experience

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Jan 19, 2024 25.5 Min

Customer Service in 2024: Bridging Gaps, Age Preferences, and Employee Satisfaction

Robin Gareiss, CEO & Analyst @ Metrigy,

Topics: Bridging Gaps, AI Adoption

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Jan 12, 2024 22.5 Min

Exploring Tomorrow's Contact Centers: AI, Data Focus, and Evolving Perceptions

Dave Michaels, Lead Analyst @ Talking Points,

Topics: Generative AI, Customer Interactions

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Jan 10, 2024 20 Min

CX Forecasts 2024: Navigating the Future of Customer Experience

Sheila McGee-Smith, President and Principal Analyst @ McGee-Smith Analytics

Topics: Strategy, Generative AI

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Oct 31, 2023 21 Min.

Conversation Design in the Age of Generative AI: Challenges and Opportunities

Hans Van Dam, co-founder of the Conversation Design Institute

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Aug 29, 2023 22 Min.

Revolutionize your Customer Service: Unlock your Agents Superpowers with the Cloud Tech Gurusa

Darren Prine, Managing Partner @ Cloud Tech Gurus

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Sep 18, 2023 29 Min.

Unlocking the Power of AI in Customer Service: A Conversation with 8x8 and Cognigy

Philipp Heltewig from Cognigy & Sam Wilson from 8x8

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Aug 29, 2023 20 Min.

BXG Academy: Changing Perceptions of Customer Experience

Amas Tenumah, Founder of BXG Academy

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Jul 3, 2023 21 Min.

AI-Powered CX: Discover the Future of Customer Experience with Thijs Waanders

Thijs Waanders, Consulting Director @ Cognigy

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Jun 24, 2023 22 Min.

Unlock the Power of Emerging Tech: Insights from the CX Innovation Institute

Simon Kriss, Chief Innovation Officer @ the CX Innovation Institute

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Jun 2, 2023 17 Min.

Optimizing CX: Bosch's Concierge Bot Paves the Path to Success

Oliver Maus & Özge Karadag from Bosch Rexroth

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May 19, 2023 16 Min.

Revolutionizing CX: E.ON is Unleashing Creativity with Conversational AI

Fabian Schneidereit, Delivery Manager of Conversational AI @ E.ON

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