Cognigy named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for the Second Year in a Row! Access a complimentary copy.
Transform contact center experiences and exceed customer expectations with fully pre-trained AI Agents.
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Virtual Agents
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
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Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
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Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreNuuday Selects Cognigy to Revolutionize its Customer Service with AI Agents
Learn moreCognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner® Voice of the Customer Report
Learn moreCognigy Named on Sifted's B2B SaaS Rising 100 List: Excelling in the European B2B SaaS Landscape
Learn moreVirtual Agents
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreNuuday Selects Cognigy to Revolutionize its Customer Service with AI Agents
Learn moreCognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner® Voice of the Customer Report
Learn moreCognigy Named on Sifted's B2B SaaS Rising 100 List: Excelling in the European B2B SaaS Landscape
Learn morefaster bot building
higher resolution rate
CSAT improvement
With Cognigy.AI as the orchestration layer, you can leverage LLMs to supercharge real-time customer interactions while keeping AI Agents on task and maintaining compliance.
Deliver empathetic, human-like responses based on context that resonate with your customers. Our LLM features allow you to rephrase and personalize AI Agents' output on the fly to match the conversation history and customer sentiment.
Extend your NLU pipeline with LLMs to bring human-level entity recognition and language understanding to your Ai workforce. This translates to frictionless, natural dialogues with the shortest path to resolution.
Leverage Generative AI to deliver empathetic conversations at every step of the customer journey. Unlike traditional word-based sentiment analysis, LLM technology can detect even sophisticated sentiments like sarcasm, to provide highly accurate results.
When Generative AI processes user data in real-time, data protection is top-of-mind. Cognigy's robust solutions ensure enterprises can harness the full potential of LLMs without compromising on data protection.
Retain full governance over when, where, and to what degree Generative AI is leveraged for customer interactions.
Ensure sensitive information is removed or pseudonymized before it is ingested into the LLM engine.
Flexibly select the best LLM model and vendor per individual use case and mission-critical level.
Achieve faster time to value by harnessing LLMs to generate bot resources – from training data to execution flows – at lightning speed.
Skip the manual legwork and boost productivity while optimizing NLU performance. Our Generative AI capabilities let you produce high-quality training sentences, lexicon entities, and other NLU resources right off the bat with just a brief description.
Get a head start by using LLMs to create your first flow prototypes within seconds. Type in a short description and let our platform come up with the best possible flow logic. Or replicate successful conversation patterns quickly with a sample script.
Make every agent your best agent with AI Copilot that drives productivity and satisfaction at scale.
Generative AI can help you create clear, succinct summaries of any customer interaction, so support agents can start the conversation well-informed upon handover and save valuable time with automated call wrap-up.
With Cognigy.AI, you can leverage LLMs to suggest the best possible responses for your service team based on context, sentiment and customers’ needs at the exact moment.
Cognigy Named a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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