Our native integration with Azure OpenAI brings you the tremendous value of LLMs while mitigating their risks and ensuring enterprise-grade security and data privacy.
Deliver empathetic, human-like responses based on context that resonate with your customers. Our LLM features allow you to rephrase and personalize bot output on the fly to match the conversation history and customer sentiment.
Extend your NLU pipeline with LLMs to bring human-level entity recognition and language understanding to your virtual agents. This translates to frictionless, natural dialogues with the shortest path to resolution.
Leverage Generative AI to analyze customers’ emotions at every step of their journey. Unlike traditional word-based sentiment analysis, LLM technology can even detect highly sophisticated sentiments like sarcasm in user inputs to provide significantly more accurate results.
Skip the manual legwork and boost productivity while optimizing NLU performance. Our Generative AI capabilities let you produce high-quality training sentences, lexicon entities, and other NLU resources right off the bat with just a brief description.
Get a head start by using LLMs to create your first flow prototypes within seconds. Type in a short description and let our platform come up with the best possible flow logic. Or replicate successful conversation patterns quickly with a sample script.
Generative AI can help you create clear, succinct summaries of any customer interaction, so support agents can start the conversation well-informed upon handover and save valuable time with automated call wrap-up.
With Cognigy.AI, you can leverage LLMs to suggest the best possible responses for your service team based on context, sentiment and customers’ needs at the exact moment.
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Discover how to take advantage of Generative AI to transform your contact center.
