faster bot building
fewer misunderstood utterances
higher call containment
With Cognigy.AI as the orchestration layer, you can leverage LLMs to supercharge real-time customer interactions while keeping virtual agents on task and maintaining compliance.
Deliver empathetic, human-like responses based on context that resonate with your customers. Our LLM features allow you to rephrase and personalize bot output on the fly to match the conversation history and customer sentiment.
Extend your NLU pipeline with LLMs to bring human-level entity recognition and language understanding to your virtual agents. This translates to frictionless, natural dialogues with the shortest path to resolution.
Leverage Generative AI to analyze customers’ emotions at every step of their journey. Unlike traditional word-based sentiment analysis, LLM technology can even detect highly sophisticated sentiments like sarcasm in user inputs to provide significantly more accurate results.
When Generative AI processes user data in real-time, data protection is top-of-mind. Cognigy's robust solutions ensure enterprises can harness the full potential of LLMs without compromising on data protection.
Retain full governance over when, where, and to what degree Generative AI is leveraged for customer interactions.
Ensure sensitive information is removed or pseudonymized before it is ingested into the LLM engine.
Flexibly select the optimal LLM model and vendor per individual use case and mission-critical level.
Achieve faster time to value by harnessing LLMs to generate bot resources – from training data to execution flows – at lightning speed.
Skip the manual legwork and boost productivity while optimizing NLU performance. Our Generative AI capabilities let you produce high-quality training sentences, lexicon entities, and other NLU resources right off the bat with just a brief description.
Get a head start by using LLMs to create your first flow prototypes within seconds. Type in a short description and let our platform come up with the best possible flow logic. Or replicate successful conversation patterns quickly with a sample script.
Make every agent your best agent with AI assistance that drives productivity and satisfaction at scale.
Generative AI can help you create clear, succinct summaries of any customer interaction, so support agents can start the conversation well-informed upon handover and save valuable time with automated call wrap-up.
With Cognigy.AI, you can leverage LLMs to suggest the best possible responses for your service team based on context, sentiment and customers’ needs at the exact moment.
Discover how to take advantage of Generative AI to transform your contact center.