Cognigy named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for the Second Year in a Row! Access a complimentary copy.
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Dive into our global ecosystem of leading business and technology partners
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Become a Conversational AI expert and take a
lead in language-based Customer Service Automation
Our courses get you up & running lightning fast – just like our software
With or without prior bot building experience: We have the right training for you
Our classes come with a certification that lets you prove your know-how
Let an experienced Conversational AI trainer guide you through the course step-by-step. Hands-on exercises and interactions in small groups ensure to cater to each participant individually. As of now, the interactive training is offered virtually.
Everything you need to deploy your first Virtual Agent. No technical background needed.
Supercharge your Virtual Agents with plugins, custom extensions and developer magic.
Learn to install, operate, scale and monitor Cognigy.AI in your on-premises environment.
Cognigy offers custom-tailored courses to cover individual needs or train your stakeholders on-the-job.
Cognigy Academy is a learning portal that offers a variety of courses around Cognigy.AI and Conversation Design. Go at your own pace and level up your skills with hands-on, interactive and guided learning paths. Every course comes with a personalized certificate for your CV or portfolio.
Watch a 30 minute introduction to Cognigy.AI and learn the basics about virtual agents.
Need some expert know-how? Join our user community for questions and discussions.