Cognigy Training

Become a Conversational AI expert and take a
lead in Customer Service Automation

Fast start & quick results

Our courses get you up & running lightning fast – just like our software

Training courses for all levels

With or without prior bot building experience: We have the right training for you

Get certified

Our classes come with a certification that lets you prove your know-how

Cognigy offers the right training for everyone: From developers and administrators to Conversational AI designers and architects. Sign up for a classroom training or start with our free training videos.

Sign up for a live training

Let an experienced Conversational AI trainer guide you through the course step-by-step. Hands-on exercises and interactions in small groups ensure to cater to each participant individually. As of now, the interactive training is offered virtually.

  • 4 hours

Conversational AI Fundamentals (EN/DE)

Everything you need to deploy your first Virtual Agent. No technical background needed.

  • 4 hours

Conversational AI Advanced (EN/DE)

Get your Virtual Agents to the next level and build complex, dynamic conversations.

  • 4 hours

Cognigy.AI Developer (EN/DE)

Supercharge your Virtual Agents with plugins, custom extensions and developer magic.

  • 4 hours

Cognigy.AI Architect (EN/DE)

Learn to install, operate, scale and monitor Cognigy.AI in your on-premises environment.

Customize your training

Cognigy offers custom-tailored courses to cover individual needs or train your stakeholders on-the-job.

  • Kickstart workshops

  • Training bundles

  • Train-the-trainer

Free Video Classes

Browse our video library to access pre-recorded training lessons

  • Cognigy.AI Foundation & Flow Developer Training
  • 4.5 h

Comprehensive Cognigy.AI product training for new users and advanced bot designers

  • Cognigy.AI Essentials
  • 27 min

From first steps to go-live: Compact intro to Cognigy.AI

  • Cognigy.AI v4 Update Training
  • 1 h

Deep-dive tour & best practices for users transitioning from v3 to v4.

  • Cognigy.AI v3 Complete Course
  • 41 min

For users of Cognigy.AI v3: Setting up Virtual Agents without coding.

  • Cognigy AI v3 Editor Training
  • 1 h

For users of Cognigy.AI v3:  Advanced editor concepts for conversation design.

Other Training Resources

Getting started with Cognigy.AI

From first steps to rollout: Guided hands-on training with onboarding tutorials

Cognigy.AI Help Center

Visit the Help Center for in-depth tutorials and how-tos

Cognigy Community

Need some expert know-how? Join our user community.