Cognigy Training

Become a Conversational AI expert and take a
lead in language-based Customer Service Automation

Fast start & quick results

Our courses get you up & running lightning fast – just like our software

Training courses for all levels

With or without prior bot building experience: We have the right training for you

Get certified

Our classes come with a certification that lets you prove your know-how

Cognigy offers the right training for everyone: From conversation designers and business users to developers and architects. Sign up for a classroom training or start with our free courses in Cognigy Academy.

Join a Cognigy.AI live training

Let an experienced Conversational AI trainer guide you through the course step-by-step. Hands-on exercises and interactions in small groups ensure to cater to each participant individually. As of now, the interactive training is offered virtually.

  • 6 hours

Cognigy.AI Foundation (EN/DE)

Everything you need to deploy your first Virtual Agent. No technical background needed.

  • 6 hours

Cognigy.AI Developer (EN/DE)

Supercharge your Virtual Agents with plugins, custom extensions and developer magic.

  • 4 hours

Cognigy.AI Architect (EN/DE)

Learn to install, operate, scale and monitor Cognigy.AI in your on-premises environment.

Customize your training

Cognigy offers custom-tailored courses to cover individual needs or train your stakeholders on-the-job.

  • Kickstart workshops

  • Training bundles

  • Train-the-trainer

Cognigy Academy: Free Video Courses & Certification

Cognigy Academy is a learning portal that offers a variety of courses around Cognigy.AI and Conversation Design. Go at your own pace and level up your skills with hands-on, interactive and guided learning paths. Every course comes with a personalized certificate for your CV or portfolio.

  • Cognigy.AI Foundation Course
  • 4 h

Designed for participants with no or limited prior bot-building knowledge. It gives insights into Cognigy.AI's capabilites and design best practices for Conversational AI.

  • Cognigy.AI Developer Course
  • 5 h

This course is perfect for participants with prior bot-building knowledge and delves deep into the advanced concepts of Cognigy.AI. No coding experience required.


  • Conversation Design Course
  • 3 h

This course will provide you the know-how to create amazing conversational experiences. You'll learn how to design good user experiences for voice and chatbots.

  • Cognigy.AI Foundation Course (Deutsch)
  • 4 h

German edition of the Cognigy.AI Foundation Course, perfect for participants with no or limited bot-building experience.

  • Cognigy Sessions

A techinar series crafted by conversational AI experts for experts: A dive deep into the power of  Cognigy.AI

Other Training Resources

Cognigy.AI Essentials

Watch a 30 minute introduction to Cognigy.AI and learn the basics about virtual agents.

Cognigy.AI Help Center

Visit the Help Center for in-depth tutorials and how-tos

Cognigy Community

Need some expert know-how? Join our user community for questions and discussions.