Deliver seamless customer interactions at unparalleled efficiency with Cognigy.AI integrated into your Microsoft Digital Contact Center. Harness the power of two market leaders to unlock exceptional customer and employee experiences at scale. Together, they deliver outstanding business value and propel your organization into the next generation of service.
Deliver Service Loved by Everyone in your Microsoft Ecosystem
Cognigy.AI is an Enterprise Customer Service Automation Platform that uses Conversational AI to create exceptional services experiences for customers and employees.
Transactional voice and chatbots make users more productive and give them intuitive, instant access to information and the ability to get things done.
24/7 Support
Contextual, automated support on any voice or digital channel including Teams, Outlook, Skype and more
Conversational Service
Deliver effective, automated service for internal users and customers.
No Rip and Replace
Maximize ROI on your existing Microsoft technology with Conversational AI
Composable
Native integrations and composable architecture mean a flexible, future-proof solution
Our native integration with Azure OpenAI unleashes the tremendous value of LLMs in customer and employee service while mitigating their risks and ensuring enterprise-grade security and data privacy in your Microsoft Digital Contact Center.
With Cognigy.AI as the orchestration layer, you can leverage OpenAI on Azure to supercharge real-time customer interactions while keeping virtual agents on task and maintaining compliance.
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Cognigy.AI integrates seamlessly with leading Microsoft applications like Teams, Outlook, Nuance, SharePoint etc. while also leveraging the full power of the Microsoft enterprise application stack, from Azure to OpenAI.
Focus on Your Employees & Customers, not Technology
Cognigy.AI natively integrates with all Microsoft consumer & business channels, enabling fast, frictionless and intuitive self-service for customers and powerful real-time assistance for employees and agents.
Instant support within Microsoft Teams via natively integrated AI-powered virtual agents.
Cognigy.AI provides a native integration with Teams with dedicated Microsoft Teams Endpoint. Learn more
Support Bots can be implemented as dedicated support agents. Learn more
Invite virtual agents into any Teams group chat via @Mentions, learn more here and here
Connect OneDrive and SharePoint to voice and chatbots to instantly leverage support information for faster, successful service.
Rapid integration via Cognigy's SharePoint Extension. Visit our Marketplace to learn more.
Make every day business tasks as easy as a conversation. Employees can book meeting rooms, read and send emails in MS Outlook, and more.
Unlock the potential of Microsoft Outlook with Cognigy.AI and the Microsoft Graph API. Learn more
Fully Integrated With
Microsoft Enterprise Suite
Supporting full range of MS Enterprise Applications to help you make the most use of your Microsoft technology stack.
Cognigy's Extension for Dynamics 365 makes it simple to connect, retrieve and search customer data to create fully automated processes and instant agent assistance.
Integrate MS Dynamics with Cognigy.AI. Learn more
Get complete conversational analytics and insights within Cognigy or Power BI.
Powerful reports fueled by conversational data, all available in Power BI. Learn more
Use Nuance, Microsoft QnA Maker, LUIS NLU, STT and TTS services and MS Translator to drive multi-lingual conversations automatically with customers and employees.
Cognigy.AI can handle conversations in more than 100 languages with the use of MS Translator. It can even integrate with Azure Text-to-Speech and Speech-to-Text engines to help you differentiate your brand by training virtual agents to different speaking styles and emotional tones.
Read in detail about Cognigy's integration points:
Microsoft Cognitive Services - learn more
Microsoft QnA Maker - learn more
Microsoft LUIS - Learn more
Microsoft Translator - learn more
Use our pre-built Extension to trigger Power Automate workflows via API and bi-directional process synchronization.
Trigger Microsoft Power Automate from Cognigy.AI. Learn more
Tap Into Microsoft's Developer Ecosystem for Rapid Delivery
Cognigy.AI can log-in to any Azure directory tenant. This enables access to Graph API to execute any functions or retrieve any information, safe and secure.
Integrate Microsoft Active Directory to Cognigy.AI for using Microsoft Graph API. Learn more
Cognigy.AI can be deployed on-prem or with any cloud provider, including Microsoft Azure. Deploy Cognigy on your own Azure instances using your existing Azure subscription.
Cognigy.AI-powered virtual agents can directly maintain work items within your ADO project.
Set-up the Azure DevOps extension in Cognigy.AI. Refer github repository to get started.
Use Cognigy's native Endpoint integration to connect Cognigy.AI-powered bots with Azure bot services.
Integrate Azure bot services with Cognigy.AI bot services. Learn more
Cognigy.AI natively supports TypeScript, and features out-of-the-box code completion & more for advanced bot development.
Visit Cognigy.AI's comprehensive documentation for a deep dive into conversational AI development and customization. Learn more
Utilize the Cognigy CLI to pull and push your projects. Train Flows, localize them, check the delta between versions and much more all via command line interface.
Watch our 30-min Cognigy Sessions episode on CLI and API to get a comprehensive overview. Learn more
