Product Updates

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    Introducing Agentic AI: Autonomous, Goal-Driven AI Workforce for Enterprise Contact Centers

    Cognigy Agentic AI represents a paradigm shift in how enterprises can use AI for customer service automation. ...

    Product

    Real-Time Queue Updates in Live Agent and More with Cognigy.AI v4.87

    The latest release of Cognigy.AI elevates customer interactions with real-time queue notifications in Live Age...

    Product

    Webchat Accessibility: 5 Features and Best Practices for Ensuring WCAG

    In today’s digital world, accessibility is not just a requirement; it’s a standard that helps to ensure everyo...

    Product

    UX Enhancements and More with Cognigy.AI v4.86

    Cognigy.AI v4.86 introduces multiple UX improvements to streamline project navigation and facilitate conversat...

    Product

    New Cognigy.AI Video Tutorials: Master AI Agent Development for Chat and Voice

    We’re excited to announce the release of a new two-part series of video tutorials, designed to help developers...

    Product

    Expanded Microsoft Multilingual AI Voices and More with Cognigy.AI v4.85

    Cognigy.AI v4.85 features comprehensive support for Microsoft’s advanced multilingual voices, enabling cutting...

    Product

    Now On-Demand: Cognigy.AI Tech Update Q3 2024

    The latest Cognigy.AI Tech Update has arrived! AI is evolving fast, and keeping up with the latest tools and f...

    Product

    Advanced Agent QA, Webchat Accessibility, and More with Cognigy.AI v4.84

    The latest release of Cognigy.AI introduces significant improvements in Agent QA, Knowledge AI, and Webchat ac...

    Product

    AI Agent Management: Why Proven Experience Matters

    Enterprises aiming to harness the power of AI need solutions that are not just innovative, but reliable and sc...

    Product

    Source Tag Editability in Knowledge AI and More with Cognigy.AI v4.83

    Cognigy.AI v4.83 introduces more flexibility in adding or deleting Source Tags in Knowledge AI and native inte...

    Product

    Contact Center AI: 15 Essential Voice Features

    Building a voice bot is fundamentally different from creating a chat-based counterpart. Factors such as speech...

    Product

    Amazon Bedrock Native Integration and More with Cognigy.AI v4.82

    Dive into Cognigy’s latest LLM orchestration enhancement with our native integration for Amazon Bedrock.

    Product

    6 Best Practices to Implement Real-Time Voice Translation

    Today's globalized world has blurred not only the physical borders but also the cultural and communication bar...

    Product

    Enriched Webchat Metadata, SaaS Health Monitoring, and More with Cognigy.AI v4.81

    Explore our latest release, featuring improved Webchat insights with metadata, enhanced Cognigy SaaS service m...