Product Updates

Your one-stop-shop for the latest Cognigy.AI product news and best practices

    Back to all Categories

    • There are no suggestions because the search field is empty.

    Product

    Cognigy Agentic AI: 7 Standout Capabilities for CX Automation

    Agentic AI introduces the latest breakthrough in artificial intelligence with a new generation of autonomous A...

    Product

    Exciting Updates to Agentic AI and More with Cognigy.AI v4.91

    The release of Cognigy.AI v4.91 marks a significant milestone with the public availability of Agentic AI. This...

    Product

    Now On-Demand: Cognigy.AI Tech Update Q4 2024

    AI is evolving rapidly, and staying ahead with the latest tools and features can feel like a challenge. That’s...

    Product

    Seamless Operation with LLM Fallback and More in Cognigy.AI v4.90

    Cognigy.AI v4.90 introduces LLM Fallback to help you optimize service continuity when leveraging Generative AI...

    Product

    Upgraded Admin Center and More with Cognigy.AI v4.89

    Cognigy.AI v4.89 enhances the Admin Center by converging the Dashboard, Access Control, and Audit Events funct...

    Product

    Extended Help Center Resources, Usability Improvements, and More with Cognigy.AI v4.88

    Cognigy.AI v4.88 introduced product usability enhancements across the board. Additionally, the Cognigy Help Ce...

    Product

    Introducing Agentic AI: Autonomous, Goal-Driven AI Workforce for Enterprise Contact Centers

    Cognigy Agentic AI represents a paradigm shift in how enterprises can use AI for customer service automation. ...

    Product

    Real-Time Queue Updates in Live Agent and More with Cognigy.AI v4.87

    The latest release of Cognigy.AI elevates customer interactions with real-time queue notifications in Live Age...

    Product

    Webchat Accessibility: 5 Features and Best Practices for Ensuring WCAG

    In today’s digital world, accessibility is not just a requirement; it’s a standard that helps to ensure everyo...

    Product

    UX Enhancements and More with Cognigy.AI v4.86

    Cognigy.AI v4.86 introduces multiple UX improvements to streamline project navigation and facilitate conversat...

    Product

    New Cognigy.AI Video Tutorials: Master AI Agent Development for Chat and Voice

    We’re excited to announce the release of a new two-part series of video tutorials, designed to help developers...

    Product

    Expanded Microsoft Multilingual AI Voices and More with Cognigy.AI v4.85

    Cognigy.AI v4.85 features comprehensive support for Microsoft’s advanced multilingual voices, enabling cutting...

    Product

    Now On-Demand: Cognigy.AI Tech Update Q3 2024

    The latest Cognigy.AI Tech Update has arrived! AI is evolving fast, and keeping up with the latest tools and f...

    Product

    Advanced Agent QA, Webchat Accessibility, and More with Cognigy.AI v4.84

    The latest release of Cognigy.AI introduces significant improvements in Agent QA, Knowledge AI, and Webchat ac...