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    Product Conversational AI Contact Center

    Join us at Nexus 2025 - The Contact Center AI Event

    Mark your calendars for March 12–13, 2025. Cognigy’s Contact Center AI event Nexus is bigger and better than e...

    Product

    Native Integration with Amazon Titan Embeddings and More with Cognigy.AI v4.93

    With this release, you can now leverage Amazon Titan Embeddings LLM for Knowledge AI in just a few simple step...

    Product

    Quantifying AI Success: Introducing Cognigy Goals

    As companies increasingly adopt AI to enhance customer experiences, one critical question arises: How can you ...

    Product

    Native Google Gemini & Amazon Nova Support for Agentic AI and More with Cognigy.AI v4.92

    Happy New Year! Cognigy.AI’s first release of 2025 delivers significant upgrades, exemplifying our LLM-agnosti...

    Product

    Effective Tactics to Mitigate Risks in LLM-Driven AI Agents

    How can businesses embrace the power of Agentic AI without compromising trust? This article delves into the ch...

    Product

    Cognigy Agentic AI: 7 Standout Capabilities for CX Automation

    Agentic AI introduces the latest breakthrough in artificial intelligence with a new generation of autonomous A...

    Product

    Exciting Updates to Agentic AI and More with Cognigy.AI v4.91

    The release of Cognigy.AI v4.91 marks a significant milestone with the public availability of Agentic AI. This...

    Product

    Now On-Demand: Cognigy.AI Tech Update Q4 2024

    AI is evolving rapidly, and staying ahead with the latest tools and features can feel like a challenge. That’s...

    Product

    Seamless Operation with LLM Fallback and More in Cognigy.AI v4.90

    Cognigy.AI v4.90 introduces LLM Fallback to help you optimize service continuity when leveraging Generative AI...

    Product

    Upgraded Admin Center and More with Cognigy.AI v4.89

    Cognigy.AI v4.89 enhances the Admin Center by converging the Dashboard, Access Control, and Audit Events funct...

    Product

    Extended Help Center Resources, Usability Improvements, and More with Cognigy.AI v4.88

    Cognigy.AI v4.88 introduced product usability enhancements across the board. Additionally, the Cognigy Help Ce...

    Product

    Introducing Agentic AI: Autonomous, Goal-Driven AI Workforce for Enterprise Contact Centers

    Cognigy Agentic AI represents a paradigm shift in how enterprises can use AI for customer service automation. ...

    Product

    Real-Time Queue Updates in Live Agent and More with Cognigy.AI v4.87

    The latest release of Cognigy.AI elevates customer interactions with real-time queue notifications in Live Age...

    Product

    Webchat Accessibility: 5 Features and Best Practices for Ensuring WCAG

    In today’s digital world, accessibility is not just a requirement; it’s a standard that helps to ensure everyo...