Now On-Demand: Cognigy.AI Tech Update - Q3 2025

We’re back with another round of exciting product updates! Whether you’re building hands-on or driving enterprise-scale adoption, this session will give you the practical edge you need to tap into our latest platform innovations and get more from Cognigy.AI.

In this fast-paced session, explore the top highlights across Agentic AI, Webchat, Voice, LLM Orchestration & Contact Center Experience.

0:00 Intro

2:23: Agentic AI Updates

Improved knowledge setup, accelerated Agent & Job Editor, system prompt customization

12:37 Webchat Updates

Style presets & automated deployment

15:57 Voice Update

Support for EU-hosted Deepgram & 11Labs services

17:09 LLM Orchestration Updates

BYO Embedding Models, model deprecation visibility, LLM latency insights, rich media context for AI Agents

27:11 Cognigy Live Agent Updates

Conversation TTL, new OData parameters, customer avatar

32:36 Salesforce MIAW Integration Updates

Automated messages, attachment handling, bidirectional typing indicators