Real-Time Ops Insights and More with Cognigy.AI 2025.22 Release

Cognigy.AI 2025.22 features the release of AI Ops Center alongside a range of platform-wide enhancements.

Cognigy.AI 

Features

Cognigy AI Operations Center (AI Ops Center)

With AI Ops Center, you can monitor and manage your AI Agents using real-time dashboards, performance insights, and proactive issue alerts. Full features are unlocked with a license - please reach out to your Customer Success Manager for details.

Note that AI Ops Center is only available for shared and dedicated SaaS environments where all clusters include the Cognigy.AI monitoring stack by default. It is not available for on-premises installations. 

• Added new LLMs:
  • Azure OpenAI and OpenAI: gpt-5, gpt-5-nano, gpt-5-mini, gpt-5-chat-latest
  • Google Gemini: gemini 2.5, gemini-2.5-flash, gemini-2.5-flash-lite
• Added a new event to display the human agent’s name and image in the conversation for the Genesys Open Messaging Handover provider with the Amazon EventBridge integration
• Added authorization and authentication actions to Audit Events for successful and failed user login attempts
• Improved the debug message description for the MCP Tool Node. The debug message now indicates whether the tools were fetched from the cache or directly from the MCP Server
• Upgraded the Basic Parser to a more stable document processing solution to improve reliability, reduce maintenance overhead, and enhance security

Cognigy Voice Gateway

• Added filtering of recent calls by application
• Improved reconnection behavior. Voice Gateway now reconnects faster and more reliably when it temporarily loses its connection to Cognigy.AI