Cognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner® Voice of the Customer Report

3 min read
Natalie Atangana
Media contact: Natalie Atangana September 12, 2023

September 12, 2023 | Düsseldorf, San Francisco – Cognigy, the leader in Conversational AI, has been recognized in the Gartner® Voice of the Customer report for Enterprise Conversational AI Platforms as a Customers' Choice. We believe that this recognition underscores Cognigy's commitment to delivering exceptional Conversational AI solutions that exceed customer expectations.

In the recent Voice of the Customer report published by Gartner®, vendors placed in the upper-right quadrant of the “Voice of the Customer” quadrants are recognized with the Gartner® Peer Insights™ Customers’ Choice distinction, denoted with a Customers’ Choice badge. The recognized vendors meet or exceed both the market average Overall Experience and the market average User Interest and Adoption. What's more, 98% of Cognigy's customers said that they would be willing to recommend Cognigy.

"We are thrilled and honored to have been recognized as a Customers’ Choice in the Gartner® Voice of the Customer report. We feel this recognition is a testament to our unwavering focus on delivering the most cutting-edge Conversational AI solution on the market," said Philipp Heltewig, CEO of Cognigy. "The trust and high praise that we receive from our customers inspires us to continuously improve and innovate, ensuring that our Conversational AI platform remains unparalleled in the industry."

Cognigy's unwavering commitment to excellence has catapulted the company to the forefront of the industry, fostering a loyal and contented customer base. The recognition from Gartner®, in our view, provides actionable, objective insights to executives and their teams, validating Cognigy's unwavering dedication to providing world-class Conversational AI experiences that drive business success.

"We extend our heartfelt gratitude to all our customers for their loyalty and openness in sharing their positive feedback with the world," added Matt Greenslade, Customer Success Director at Cognigy. "Their invaluable insights have been instrumental in shaping our platform and driving our pursuit of excellence. We are dedicated to continuing this journey together, setting new benchmarks in the realm of Conversational AI."

As Cognigy continues to lead the way in Conversational AI, the company remains focused on its core values of innovation, customer-centricity, and continuous improvement. With a resounding 98% of customers willing to recommend, Cognigy is poised to reshape the future of Conversational AI and further solidify its position as the industry leader.