November 17, 2023 | DÜSSELDORF, SAN FRANCISCO - Cognigy, a global leader in AI-driven customer service solutions, has just been announced as the winner of the CCV Quality Award for IT-Innovation, highlighting its integration of Generative AI into enterprise contact centers. This award is the highest honor in the German customer service industry and was awarded by the Customer Service & Call Center Verband Deutschland e. V. (CCV). Cognigy was also the recipient of last year’s award for its Conversational IVR solution.
Sascha Poggemann, COO, and Co-Founder of Cognigy, accepted the award in Berlin and said, "We are delighted to receive this award for the second year in a row. It reflects our ongoing commitment to excellence and innovation and underscores our dedication to reshaping the customer service industry with AI."
Cognigy has pioneered the seamless integration of Conversational AI technology with Generative AI, combining the control, reliability, and integrations of Conversational AI with the flexibility and power of LLMs.
The result is a human-like touch and enhanced efficiency within the contact center infrastructure. Cognigy's AI Agents leverage Conversational and Generative AI, redefining the customer service experience by driving efficiency, ensuring quick responses, faster resolutions, and increased customer satisfaction.
Expanding its transformative impact, Cognigy introduces AI Copilot - a cutting-edge agent assist system powered by Conversational and Generative AI. Serving as a next-gen agent assist powered by Generative and Conversational AI. It provides real-time support to enhance productivity and service quality in the contact center and empowers agents to focus on intricate cases and emotional nuances, making their roles more fulfilling and impactful.
If you would like to learn more about Cognigy and its latest innovations at our webinar on November 28, 2023, at 5 PM CET. We will delve into how the AI Copilot provides an unparalleled agent and customer experience while seamlessly integrating into your company's ecosystem. Save your spot today!