Conversational IVR

IVR that speaks your customers' language

Automate high-volume inbound call handling with a natural, human-like service experience your customers love.

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IVR frame IVR

Transform your IVR with a personal touch

Legacy interactive voice response (IVR) solutions grapple with lengthy navigation and confusing menu-based systems that burden customer interactions.

Cognigy's AI Agents bring conversational and routing intelligence to your contact center to create smoother customer journeys, elevate engagement, and increase first-call resolution.

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99.7%

successful intent recognition

68%

lower average handling time (AHT)

30%

increased first contact resolution rate

Frictionless call experiences at scale

Understand what customers want and give them the shortest path to resolution with intelligent routing.

Prioritize and route calls in an instant using Conversational IVR to recognize easy self-service opportunities or critical inquiries that require immediate agent attention.

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Intuitive voice interaction

Deliver meaningful conversations and let customers freely express themselves. Cognigy's AI Agents can process, understand, and authenticate users and deliver the right answer - all in natural language.

 

Explore Voice Gateway

24/7 responsive call center

Serve your customers when they need it the most. With Conversational IVR on the frontline, you can enable voice self-service that cuts unnecessary wait time and resolves issues on first contact.

 

Explore Smart Self-Service

Agent support when it matters

When customers have time-sensitive and complex queries, AI Agents instantly capture their requirements and route them to the best-suited available agent, including the context.

 

Explore Agent Assist

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Set your agents up for success

Your agents are your most valuable resources. Avoid churn from burnout and overload by enabling them to do what they excel at.

 

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Retain your star agents and reduce turnover

Free your agents from mundane and repetitive tasks, so they can focus all their energy on high-value work that requires emotional intelligence and problem-solving. 

Boost agent productivity

Verify and authenticate customers before handover, so your agents can start resolving issues immediately and skip the 20 questions game.

Empower with context

Equip your agents with the right knowledge on who is calling and why during the handover. Customers never have to repeat themselves while your team has all they need to troubleshoot fast.

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Keep pace with business and market dynamics

From fast-changing product portfolios to unexpected incidents with massive customer impact, your contact center needs to quickly pivot in today's unpredictable climate. 

With Cognigy.AI, update your IVR workflow on the spot and react to any situation in real-time - without cumbersome IT involvement that often comes too late. 

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Bring your own contact center

Our turnkey AI Agents are designed to work seamlessly with your contact center and enterprise systems – on-premises or in the cloud. No rip and replace, no vendor lock-in.

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Contact Center ecosystem
Contact center ecosystem

Why Cognigy's AI Agents

Best-in-class AI and speech technologies

to bring human-like and empathetic conversations to life in 100+ languages.

Automated identification & verification

for secure end-to-end customer interactions with reduced handling time.

Intelligent routing

to maximize customer satisfaction and agent efficiency.

Prebuilt solutions

trained by us and approved by you. Go live in a matter of weeks.

360° insights

for both a big picture and granular view of your customer journeys.

Built on enteprise-grade

Conversational AI platform proven by the world's most renowned tech analysts.

E.ON: 70% automation to serve 50M+ customers

“Through Cognigy.AI, we can reduce the workload of our customer service departments and operational costs at the same time.”

See customer story

Nicolai Berenbrock - eon

Nikolai Berenbrock, Head of Conversational Experiences, E.ON

Loved by Customers

Hear what they have to say

5.0

Reviewer Function:

Research and Development

Company Size:

30B + USD

Industry:

Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

5.0

Reviewer Function:

Software Development

Company Size:

<50M USD

Industry:

Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

5.0

Reviewer Function:

Product Management

Company Size:

1B - 3B USD

Industry:

Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

5.0

Reviewer Function:

Data and Analytics

Company Size:

30B + USD

Industry:

Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

5.0

Reviewer Function:

Customer Service and Support

Company Size:

500M - 1B USD

Industry:

Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

5.0

Reviewer Function:

Data and Analytics

Company Size:

1B - 3B USD

Industry:

Transportation

Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

Conversational IVR

Take your call center to new heights

See AI Agents in action