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The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Automate high-volume inbound call handling with a natural, human-like service experience your customers love.
Automate high-volume inbound call handling with a natural, human-like service experience your customers love.
Legacy interactive voice response (IVR) solutions grapple with lengthy navigation and confusing menu-based systems that burden customer interactions.
Cognigy.AI brings conversational and routing intelligence to your contact center to create smoother customer journeys, elevate engagement, and increase first-call resolution.
lower average handling time (AHT)
increased first contact resolution rate
Frictionless call experiences at scale
Understand what customers want and give them the shortest path to resolution with intelligent routing.
Prioritize and route calls in an instant using Conversational IVR to recognize easy self-service opportunities or critical inquiries that require immediate agent attention.
Deliver meaningful conversations and let customers freely express themselves. Cognigy.AI can process, understand, and authenticate users and deliver the right answer - all in natural language.
Serve your customers when they need it the most. With Conversational IVR on the frontline, you can enable voice self-service that cuts unnecessary wait time and resolves issues on first contact.
When customers have time-sensitive and complex queries, our AI-powered IVR instantly captures their requirements and routes them to the best-suited available agent, including the context.
Set your agents up for success
Your agents are your most valuable resources. Avoid churn from burnout and overload by enabling them to do what they excel at.
Free your agents from mundane and repetitive tasks, so they can focus all their energy on high-value work that requires emotional intelligence and problem-solving.
Verify and authenticate customers before handover, so your agents can start resolving issues immediately and skip the 20 questions game.
Equip your agents with the right knowledge on who is calling and why during the handover. Customers never have to repeat themselves while your team has all they need to troubleshoot fast.
From fast-changing product portfolios to unexpected incidents with massive customer impact, your contact center needs to quickly pivot in today's unpredictable climate.
With Cognigy.AI’s low-code solution, you can update your IVR workflow on the spot and react to any situation in real time - without cumbersome IT involvement that often comes too late.
for secure end-to-end customer interactions with reduced handling time
to maximize customer satisfaction and agent efficiency
that keep your business systems in sync
to serve your customers in their native languages
for both a big picture and granular view of your customer journey
“Through Cognigy.AI, we can reduce the workload of our customer service departments and operational costs at the same time.”
Nikolai Berenbrock, Head of Conversational Experiences, E.ON