Phone Conversational IVR

POWER UP with an IVR that speaks your customers' language

Automate high-volume inbound call handling with a natural, human-like service experience your customers love.

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Transform your IVR with a personal touch

Legacy interactive voice response (IVR) solutions grapple with lengthy navigation and confusing menu-based systems that burden customer interactions.

Cognigy.AI brings conversational and routing intelligence to your contact center to create smoother customer journeys, elevate engagement, and increase first-call resolution.

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15%

lower average handling time (AHT)

30%

increased first contact resolution rate

Frictionless call experiences at scale

Understand what customers want and give them the shortest path to resolution with intelligent routing.

Prioritize and route calls in an instant using Conversational IVR to recognize easy self-service opportunities or critical inquiries that require immediate agent attention.

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Intuitive voice interaction

Deliver meaningful conversations and let customers freely express themselves. Cognigy.AI can process, understand, and authenticate users and deliver the right answer - all in natural language.

 

Explore Voice Gateway

24/7 responsive call center

Serve your customers when they need it the most. With Conversational IVR on the frontline, you can enable voice self-service that cuts unnecessary wait time and resolves issues on first contact.

 

Explore Smart Self-Service

Agent support when it matters

When customers have time-sensitive and complex queries, our AI-powered IVR instantly captures their requirements and routes them to the best-suited available agent, including the context.

 

Explore Agent + Assist

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Set your agents up for success

Your agents are your most valuable resources. Avoid churn from burnout and overload by enabling them to do what they excel at.

 

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Retain your star agents and reduce turnover

Free your agents from mundane and repetitive tasks, so they can focus all their energy on high-value work that requires emotional intelligence and problem-solving. 

Boost agent productivity

Verify and authenticate customers before handover, so your agents can start resolving issues immediately and skip the 20 questions game.

Empower with context

Equip your agents with the right knowledge on who is calling and why during the handover. Customers never have to repeat themselves while your team has all they need to troubleshoot fast.

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Keep pace with business and market dynamics

From fast-changing product portfolios to unexpected incidents with massive customer impact, your contact center needs to quickly pivot in today's unpredictable climate. 

With Cognigy.AI’s low-code solution, you can update your IVR workflow on the spot and react to any situation in real time - without cumbersome IT involvement that often comes too late. 

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Bring your own contact center

Our turnkey Conversational AI platform is designed to work on top of your existing and future contact center system – on-premises or in the cloud. Plug Cognigy.AI into your infrastructure and be up and running within days. No rip and replace, no vendor lock-in.

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Contact Center ecosystem
Contact center ecosystem

What sets Cognigy.AI apart?

Advanced speech recognition

and natural language understanding technologies to bring human-like, high-quality conversations to life

Automated identification & verification

for secure end-to-end customer interactions with reduced handling time

Intelligent routing

to maximize customer satisfaction and agent efficiency

50+ prebuilt integrations

that keep your business systems in sync

100+ supported languages

to serve your customers in their native languages

360° insights

for both a big picture and granular view of your customer journey 

E.ON: 70% automation to serve 50M+ customers

“Through Cognigy.AI, we can reduce the workload of our customer service departments and operational costs at the same time.”

See customer story

Nicolai Berenbrock - eon

Nikolai Berenbrock, Head of Conversational Experiences, E.ON

CRMG: +20,000 daily calls and 600% revenue increase in 3 months

“With Cognigy.AI, we are able to address customers in natural language to achieve new heights in two years that otherwise would take 10-20 years.”

See customer story

David Morgen - CRMG-1

David Morgan, CEO & CIO, CRMG

Conversational IVR

Take your call center to new heights

See Cognigy.AI in action