Respond to and resolve customer inquiries across any channel with the right tools and knowledge at your agents’ fingertips.
Agents are under ever-growing pressure, and juggling multiple internal systems kills productivity.
Cognigy's Agent Assist gives your workforce AI-powered coaching and direct access to essential resources at every step of customer-agent interactions, so they can deliver high-quality support at speed.
The right information at the right time
Pick up cross-channel conversations with a head start. Give customers consistent and seamless experiences without having to re-explain themselves.
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As live engagement starts, Agent Assist retrieves relevant CRM data, past user sessions, and more to provide agents with the complete picture of customer needs.
With transcript summaries, your team can quickly understand open queries and save time going through the entire interaction history.
Don’t make agents switch applications and stumble from one knowledge silo to another. Agent Assist listens in on live chats and calls, detects customer intents, and automatically fetches knowledge articles and answers they need as the conversation progresses.
Empower agents to lead compassionate conversations that resonate with customers’ emotions. Sentiment analysis recognizes subtleties in customers’ responses, helping agents to take timely de-escalation measures upon handover or thoughtfully capture positive reviews.
Successful service at speed
Help agents sort out customers’ problems in the shortest time and focus on a delightful service experience.
Tackle queries in an instant with real-time guidance on the next best action or response. With action cues readily available in their interaction window, your team can promptly act without having to switch applications and navigate complex internal systems.
Give agents the linguistic superpower to assist customers in their native language. Our AI Agents facilitate bidirectional, real-time translation during live support – to help you localize customer service at scale.
Identify up-sell and cross-sell opportunities that are a win-win for both you and your customers. Agent Assist can listen for customers’ clues and combine them with CRM data at hand to recommend tailored offers that suit them best.
From live transcription and call summary to feedback collection, customer record updates, and more, Cognigy's AI Agents automate post-call busywork with ease.
Alleviate the strain on your workforce and enable them to handle more engagements in less time. Build customer loyalty with call transcripts that let agents effectively follow up on issue resolution.
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Cognigy's AI Agents are designed to be contact center agnostic, so you can seamlessly connect all your critical systems regardless of vendor or whether they are on-premises or in the cloud.
No expensive rip-and-replace that slows down your business.
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Plug Agent Assist into your existing agent desktop or get started with out-of-the-box Cognigy Live Agent.
Integrate Cognigy.AI into your CRM, knowledge base, case management, and other customer service systems with ease. Visit Cognigy.AI Marketplace.
Deploy Agent Assist on any service channels – voice or text – without extensive training or coding knowledge. Explore Cognigy.AI.
