Nuuday Selects Cognigy to Revolutionize its Customer Service with AI Agents

2 min read
Natalie Atangana
Media contact: Natalie Atangana September 19, 2023

September 19, 2023 | Düsseldorf, San Francisco - Nuuday, the leading digital service provider in Denmark, has selected Cognigy to provide their customers with next-gen customer service and experiences. By adding AI Agents to Nuuday’s broad scope of digital services, Nuuday aims to improve efficiency and elevate satisfaction for millions of customers.

Nuuday's impressive brand portfolio, featuring YouSee, TDC Erhverv, Telmore, Hiper, eesy, and Relatel, covers the spectrum of TV, broadband, network, telephony, and entertainment services for most Danish households. Recognizing the pivotal role of cutting-edge technology in delivering superior customer experiences, Nuuday is committed to integrating AI solutions into its operations.

Per Steffenson, Program Manager at Nuuday, shared his vision: "This strategic move to work with Cognigy offers us ample art-of-the-possible opportunities to take our CX to the next level. Cognigy’s AI Agents are poised to redefine engagement and satisfaction levels, and we anticipate that our collaboration will pave the way for a new customer service era."

Leveraging Cognigy's industry-leading enterprise Conversational and Generative AI solutions, Nuuday aims to elevate customer experiences through personalized and efficient interactions. This strategic alignment underscores Nuuday's dedication to technological integration for enhanced customer service. Cognigy's AI agents will optimize query resolution and tailor interactions to customer preferences, driving overall service efficiency.

Phillip Heltewig, CEO and Co-founder of Cognigy, comments: "Our partnership with Nuuday underscores our unwavering commitment to revolutionizing customer service through advanced AI solutions. We are thrilled to embark on this transformative journey together."

Cognigy's expansion into the Nordic market solidifies its local presence and extends its global reach. Serving over a thousand brands worldwide, Cognigy’s AI Agents assist millions of customers across voice, mobile, and chat channels.

Want to know more about what enterprises are doing to transform customer experience? Meet Cognigy's AI Champions.