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Bosch Augments the Human Workforce with Conversational AI and Empowers its Employees

Robert Bosch is a global engineering and technology company with over 400k employees in more than 60 countries. Bosch is a pioneer in recognizing the revolutionary potential of conversational AI. The impact ensures Bosch delivers robust self-service, streamlined processes, and augments its workforce while simultaneously continuing to empower its employees.

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Key Highlights

76%

Resolution Rate by Chatbots in the area of sales for drive & control technology

HR Bot

Live and planned to be available for approx. 400k Bosch employees worldwide

30+

Virtual Assistants available internally and externally

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Our goal is to free up the time of our employees to think and work more strategically. Bots are taking over a lot of administrative processes, all the things that are not the most desirable aspects of work. The intention is never replacing humans, but rather to make their lives easier with Conversational AI.

Bosch

 

 

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About Robert Bosch

Bosch is a multinational engineering and technology company. Its core operating areas are spread across four business sectors: mobility, consumer goods, industrial technology, energy, and building technology

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Fast Facts

Revenue 2021:
EUR 78B+
Number of Employees: 400,000+
Founded:
1886
Operating:
worldwide

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Use Case

Strategic platform to build virtual assistants for internal customers, employees, and clients across the entire cooperation

 

 

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Results

Accelerated automation

Future-proof workforce

Massive cost-savings

The Challenge

Bosch believes in the potential of Conversational AI and the substantial necessity to invest in digital assistants in streamlining daily tasks.

Consequently, they wanted to implement a Conversational AI solution that seamlessly integrates into their infrastructure while empowering business units and departments to build their virtual agents at scale.

Although they experimented with early pilots with point solutions running in various parts of the world, none proved to encompass the centralized, scalable enterprise solution they were looking for.

 

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The Solution

Cognigy.AI proved unparalleled in delivering the most advanced Conversational AI Platform.

Bosch standardized on Cognigy.AI globally, creating a multitalented team that spans worldwide time zones. Entitled “The Bosch Chatbot Suite,” their dynamic solution engages internal customers through training and access to the platform while developing virtual assistants for their day-to-day work.

 

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The Impact

Adopting the Cognigy.AI platform, Bosch has constructed a powerful foundation that massively accelerates automation and capitalizes the benefits of Conversational AI within the enterprise. Cognigy.AI is deeply rooted in the company’s operational processes and proves successful across various use cases. Harnessing the dynamic prowess of Conversational AI, Bosch has elevated its standards for the future workforce.

Augmented human workforce

Augmented Workforce

Service Automation

Service Automation

Digital Assistants

Digital Assistants

“Cognigy.AI is by far the best solution on the market for a multinational enterprise like we are. The people at Bosch who are using this technology love it, they are embracing it and they're taking it very seriously to develop genuinely interesting bots.”

Bosch

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