Cognigy named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for the Second Year in a Row! Access a complimentary copy.
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Dive into our global ecosystem of leading business and technology partners
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
An agent workspace shapes your team’s productivity and performance. Cognigy Live Agent delivers an intuitive, AI-augmented interface that enables agents to effortlessly handle cross-channel interactions and get the helping hand they need to excel.
Connect with customers on their preferred digital channel. WhatsApp, Facebook, iMessage, website, mobile app – you name it.
Boost agent performance with recommendations from AI that listens and learns from customer conversations in real-time.
From seamless integration and a unified view of information to intelligent automation and easy collaboration, Cognigy Live Agent streamlines your team’s workday.
Keep tabs on conversation traffic and team performance to optimize staff planning, queue management, agent training, and other decision-making.
CSAT improvement
lower implementation cost compared to in-house solutions
concurrent live chat sessions supported
Scale the Best Service Experience
With AI assistance and enterprise integrations, Cognigy Live Agent gives your support teams all they need in one place to delight customers with instant and effective service – every time.
Immediately identify customers and their needs upon handover. Our Agent Assist capabilities equip agents with the full context about the customer profile, query, and sentiment to get off on the right foot.
As the conversation progresses, AI Agents can proactively surface knowledge and suggest the best responses or automatically perform actions on demand.
Harness real-time machine translation and enable both customers and service representatives to converse in their native language.
Be it chat summaries, feedback collection, or CRM updates, wrap-up busywork that used to eat up agents’ valuable time can now be done with just one click.
It’s all About Agent Empowerment
Support agents are your most valuable contact center resource. Cognigy Live Agent is packed with well thought-out features that boost your team’s productivity while making their workday more enjoyable.
Leverage prewritten messages to reply to common inquiries and FAQs within seconds
Let agents easily keep their teammates in the loop while engaging with customers.
Automatically handoff queries from the bot to the right agents based on their availability, workload, domains, and skills.
Save more time by automating repetitive processes like conversation status updates, query classification, and more.
Optimize with Data
Gain visibility into the service quality you are delivering and make informed decisions to maximize your contact center success.
Get a real-time bird’s eye view of conversation volume, agent workload, and performance. Swiftly identify unassigned conversations or overloaded team members for immediate action.
Perform an up-close analysis of service quality with both real-time and historical data on success metrics like first response time, average handling, and resolution rate.
Stay on top of individual performance and identify the most common support topics. Use this information to optimize staff training and improve your team performance.
See how handover rate, incoming traffic, query topics and other operational metrics trend over time. Correlate resolution speed with traffic volume to enhance future resource planning.
Explore the power of Cognigy Live Agent for your contact center