Transform customer engagement with fully pre-trained AI Agents
Explore Enterprise AI Agents
AI Agent Manager
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreAI Agent Manager
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreAn agent workspace shapes your team’s productivity and performance. Cognigy Live Agent delivers an intuitive, AI-augmented interface that enables agents to effortlessly handle cross-channel interactions and get the helping hand they need to excel.
Connect with customers on their preferred digital channel. WhatsApp, Facebook, iMessage, website, mobile app – you name it.
Boost agent performance with recommendations from Agent Copilot that listens and learns from customer conversations in real-time.
From seamless integration and a unified view of information to intelligent automation and easy collaboration, Cognigy Live Agent streamlines your team’s workday.
Keep tabs on conversation traffic and team performance to optimize staff planning, queue management, agent training, and other decision-making.
CSAT improvement
lower implementation cost compared to in-house solutions
concurrent live chat sessions supported
Scale the Best Service Experience
With AI assistance and enterprise integrations, Cognigy Live Agent gives your support teams all they need in one place to delight customers with instant and effective service – every time.
Immediately identify customers and their needs upon handover. Cognigy's Agent Copilot equips agents with the full context about the customer profile, query, and sentiment to get off on the right foot.
As the conversation progresses, Agent Copilot can proactively surface knowledge and suggest the best responses or automatically perform actions on demand.
Harness real-time machine translation and enable both customers and service representatives to converse in their native language.
Be it chat summaries, feedback collection, or CRM updates, wrap-up busywork that used to eat up agents’ valuable time can now be automated with just one click.
It’s all About Agent Empowerment
Support agents are your most valuable contact center resource. Cognigy Live Agent is packed with well thought-out features that boost your team’s productivity while making their workday more enjoyable.
Leverage prewritten messages to reply to common inquiries and FAQs within seconds
Let agents easily keep their teammates in the loop while engaging with customers.
Automatically handoff queries from the bot to the right agents based on their availability, workload, domains, and skills.
Save more time by automating repetitive processes like conversation status updates, query classification, and more.
Optimize with Data
Gain visibility into the service quality you are delivering and make informed decisions to maximize your contact center success.
Get a real-time bird’s eye view of conversation volume, agent workload, and performance. Swiftly identify unassigned conversations or overloaded team members for immediate action.
Perform an up-close analysis of service quality with both real-time and historical data on success metrics like first response time, average handling, and resolution rate.
Stay on top of individual performance and identify the most common support topics. Use this information to optimize staff training and improve your team performance.
See how handover rate, incoming traffic, query topics and other operational metrics trend over time. Correlate resolution speed with traffic volume to enhance future resource planning.
Explore the power of Cognigy Live Agent for your contact center