The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
As businesses grow in size and scope, it becomes quite cumbersome to have personalized engagements and execute multiple processes swiftly. As a result, employees are left to navigate through a plethora of complex and confusing Employee Self Service (ESS) HR systems that are often disconnected. All this leads to traffic jams among employees, their managers, and HR staff that eventually creates a bad employee experience—undermining the whole purpose of ESS. But what is a promising solution to this employee experience conundrum?
Imagine a digital assistant that performs tedious tasks on the go with personalized interactions, be it proactively recommending vacations on your preferred channel or submitting expense reimbursements on the fly. This significantly reduces the workload of frontline HR employees, allowing them to focus on other critical parts of the HR function without any distraction. Therefore, by leveraging the synergies of Cognigy.AI & UiPath platform, the enhanced experience can be delivered to boost HR efficiency & elevate the employee experience.
Watch the video below to see how chatbots supercharged with intelligent automation eliminate mundane tasks from an employee’s process and advance the potential of the workforce.
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