Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunately, traditional chat bots often force users into dead ends: The conversation stalls with a link to a website instead of a happy user and a proud virtual agent.
What users want: Getting things done and checking items off their to-do-lists. To accomplish this, bots need to enable transactions and trigger busines processes, right from within the conversation.
Check out this video to see how a virtual agent can offer a fully integrated payment process via Paypal.
- Sources on Github: Cognigy.AI Webchat Paypal plugin
- Cognigy.AI developer documentation
- Paypal developer documentation