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Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreAI Agent Manager
Visual AI Agent creation and orchestration engine
Agentic AI
Autonomous, goal-oriented AI Workforce powered by LLMs
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Blueprint for an AI-First Contact Center
Download noweBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Nexus
The Most Anticipated Contact Center AI Summit
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreRPA is an ideal technology to make the agent's life easier and significantly reduce average handle time. However, chatbots and voice bots optimize it even further for both the agent experience and the customer experience. By using Conversational AI together with RPA, an entire interaction can be handled instantly without human effort, reducing handle time to seconds rather than minutes.
In this Showcase idea:
• A customer has applied for a home loan and calls the bank using his mobile phone to find out the status of the loan.
• The voice bot tells the customer he has an outstanding document (a pay stub). Within the same phone conversation, the bot sends the customer a link so he can upload a photo of his pay stub.
• Once the photo is uploaded, the voice bot confirms that the file was received and that the loan application will continue to be processed.
The whole transaction happened in under 2 minutes.
By combining RPA, OCR and Conversational AI, the customer was able to express what they wanted in natural language, and the voice bot responded in a way that felt natural, while resolving the customer's inquiry quickly.
To hear the full conversation on Extending CX Using Conversational AI and RPA with Derek Roberti, VP of Technology at Cognigy and Bradley Metrock, CEO of Project Voice and host of the This Week in Voice podcast, watch the video clip:
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