Cognigy Named a Leader in January 2022 Gartner® Magic Quadrant ™ for Enterprise Conversational AI Platforms! Download the report
Easy-to-use platform even for non-techies
Understand what your customers say in any language
Connect to your digital ecosystem with free Cognigy.AI Extensions
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
Explore Cognigy.AI and get support from the community
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Within the next two years, 72 percent of organizations will be working with robotic process automation (RPA) in some capacity, Gartner has predicted. And more than half (53 percent) of respondents in Deloitte's third annual RPA survey said they've already embarked on their RPA journey.
With this rise in RPA adoption, innovation and digital transformation teams are rushing to do their due diligence in understanding the scope of intelligent automation technologies, with a focus on long-term scalability and performance. As with all technology, RPA serves a specific purpose, and naturally has its limitations.
The automation of key business processes using RPA – such as opening new accounts, applying for mortgages, processing loans, invoices or sales orders – has already produced significant benefits for many organizations.
These benefits were initially focused on back-office efficiencies. RPA is focused on driving out repetitive manual tasks in business processes. It’s intended to speed up business processes, make them more accurate, and lower the costs of running them. RPA is typically trapped in the back office and isn’t being used directly in conversations with customers to improve their experience.
But new technologies have made their way into the solution stack to use that same back-office automation to drive a truly self-service culture for customers, employees and partners.
One of the innovative technologies accelerating this change is Conversational AI. Conversational AI is a set of technologies that automates communications using text or speech-based virtual assistants to create personalized customer experiences at scale.
Conversational AI’s rise in popularity is based on its “friendliness” factor – being flexible to work with (and enhance) other technologies, and also by enabling a frictionless, human-like, end-user experience.
While RPA automates the back office business processes customers never see, yet rely on, Conversational AI connects customers to those business processes in a friendly, human-like interaction to kick off those processes. It delivers customers, employees and business partners the information they are looking for – in a self-service engagement model.
The convergence of conversational AI and intelligent automation is part of an extended omnichannel experience meant to facilitate faster, more personalized and responsive customer service.
Bottom line: RPA and conversational technologies are a perfect complement to each other. They each pick up where the other leaves off. While RPA kicks off, automates and oversees the execution of business processes behind the scenes, Conversational AI manages the important human interactions in front of these processes.
As customers demand a more automated, personalized journey, the demand for these two technologies as a couple will only increase.
Watch this on-demand webinar to learn how the combination of Intelligent Chatbots and RPA solve several common problems enterprises are facing today.
Stay up to date with the latest Conversational AI tips and news.