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What We Offer

Cognigy.AI

The leading enterprise conversational automation platform
Voice Gateway

Deploy virtual voice agents for automated phone conversations
Cognigy Insights

Conversational AI Analytics Suite for 360° Insights

Core Features

Graphical Conversation Editor

Easy-to-use platform even for non-techies
Natural Language Understanding

Understand what your customers say in any language
Plug & Play Extensions

Use built-in conversational modules or upload your own
Open-Source Integration

Integrate with any CRMs, ERPs, RPA, and more

See Cognigy.AI in Action

Create voice experiences within the Cognigy.AI Flow Editor

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Tackle the toughest use cases with advanced Cognigy NLU features

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Leverage Cognigy.AI’s powerful Extension framework

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End-to-End

360° Customer Service Automation

Deliver outstanding customer experience on autopilot

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What is Customer Service Automation?

Find out how you can empower your customers to achieve their goals fast and easy without human intervention.

By Demand

Contact Center AI

Enhance customer interactions with AI on the frontline
Smart Routing

Connect customers to the right agent on the first try
Agent Assist

Give your agents the confidence to solve complex requests
Live Chat

Boost your customers’ experience and agents’ efficiency
Conversational Analytics & Insights

Improve customer satisfaction with detailed insights

Omnichannel Engagement

Engage with your customers on the platform of their choice
Conversational Process Automation

Drive appropriate actions with intelligent processes
Enterprise Conversational AI Platform

Integrate easily with existing enterprise infrastructure
Workforce Management

Increase operational efficiency and reduce agent attrition

By Industry

Insurance

Simplify claims processes and provide instant support
E-Commerce

Enable AI-powered shopping experiences for your customers
Airlines

Handle the majority of your daily service requests with AI-powered support

Overview

Conversational AI & Automation

Dive deep into the world of Conversational AI
Contact Center Automation

Learn everything about voice bots and virtual agents
Training

Become an expert in Conversational AI and automation
Showcases

See Conversational AI in action through demos
Help Center

Explore Cognigy.AI and get support from the community

Documentation

Get detailed and up-to-date guides on Cognigy.AI
Cognigy Academy

Become a certified voice and chatbot expert
Library

Expand your Conversational AI knowledge
Blog

Stay in the loop for the latest Conversational AI trends
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Curated for You

Get Access to Your Complimentary Gartner Report

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See How Cognigy NLU Performs Against the Big Tech

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How to Build a Voice Bot in Under 15 minutes

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Who We Are

About Us

Join our mission to make Conversational AI more accessible
Events

Find us at live conferences or virtual meetups
Careers

Help us achieve our vision with your talents and skills
News & Announcements

Be the first to know about all the latest news
Contact Us

Reach out to our experts and get your questions answered

Trustworthy AI

Cognigy.AI is officially AIC4-approved

Cognigy.AI becomes one of the first AIs to be successfully AIC4-tested for security and reliability.

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The Future of Enterprise-Grade AI Adoption

An in-depth guide into the trusted use of AI in customer service automation

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Cognigy Trust Center

See how we help your organization secure sensitive data and comply with applicable laws and regulations.

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Latest Announcements

Cognigy Secures $44 Million in Series B Funding

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Berlin Brands Group Relies on Cognigy's Intelligent Voice & Chatbots

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Cognigy Named ‘AI Automation Specialists of the Year’

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Cognigy.AI Showcases

See Conversational AI in action and browse through a selection of Cognigy.AI videos and demos.

publication date

Jan 14, 2021

6 min

Combining Voice Bot, RPA, OCR for Faster Customer Service

RPA is an ideal technology to make the agent's life easier and significantly reduce average handle time. However, chatbots and voice bots optimize it even further for bot...

publication date

Oct 30, 2020

4 min

Conversational Banking & Live Agent Handover

Banks and financial services companies are one of earliest adopters of Conversational AI. They are making it quicker and easier for consumers to open accounts, transfer m...

publication date

Oct 29, 2020

4 min

Conversational AI in E-Commerce

Businesses that use Conversational AI for e-commerce - for product selection and customer service - are providing experiences that convert a higher rate of new customers,...

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About Cognigy
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contact Center Automation

Everything you need to know about voice bots and virtual agents

Conversational AI

The Essential Guide to Conversational AI & Automation

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