The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Banks and financial services companies are one of earliest adopters of Conversational AI. They are making it quicker and easier for consumers to open accounts, transfer money, activate cards, check account balances, make payments and simply get the information they want.
"Conversational banking" is defined as banking in which AI-powered chatbots communicate with customers through familiar text-and voice-based interfaces to enable a 2-way digital customer experience. Conversational AI works with intelligent automation systems to process requests, including a live agent handover, which is when a chatbot cannot answer a question and needs to transfer the conversation to a human agent.
Watch this video to see an example of a live agent handover. The consumer doesn’t remember if he/she has an account, a question the chatbot cannot answer, so it transfers the conversationto a human agent. The live agent is notified via RingCentral to reply to the consumer, which transfers directly over to the chat with the customer.
Stay up to date with the latest Conversational AI tips and news.