It’s often challenging and time-consuming for a user to search and sift through a pile of data for an answer. Dedicated chatbots can help by providing instant, conversational support. However, in many situations, the most pressing questions come up when two or more users are already engaged in a human-to-human conversation, and they need instant help without the disruption of calling up a siloed support bot.
What if you had a silent bot that is always there to assist you? What if you could request its services at any time, whenever you need them? Cognigy.AI has created just that: A technology that merges multi-participant chat with AI-powered assistants. With such a system, users can simply tag a bot amid conversation to obtain information, ask a clarifying question or initiate a service procedure. This approach creates a stellar user experience by empowering customers or employees to self-service in a frictionless manner.
Watch the video below, to see how a sales professional leverages the power of Virtual Agent in a multi-participant conversation to resolve common problems in a smarter and faster way.
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